Razer Support

I bought a razor gold card online at pc game supply.  I have been at ends with this company to either give me my money back or store online credit.  They refuse to do so.    So here’s what happened. I purchased a $200 razor gold card online  and when it was ready it said it was already redeemed .  How is that possible?  I had to create a login on here to see if I can get any support.  I have been going back and forth for 3 months trying to get my money somehow.  Please see below    Please help me  

Good day to you all! I’ve encountered an issue with my Razer Kiyo Pro webcam. The problem likely existed before, but I didn’t notice it as I rarely used the camera at all. The issue seems to be with the USB-C port inside the device. In order to make the camera work, I have to apply significant effort—specifically, I need to firmly hold the USB-C to USB-A cable (provided in the package) in place within the camera’s port. Only then does the camera start functioning, but this makes regular use impossible.Looking forward to your assistance, thank you!

I had an old mouse, i cant remember what model but it died and i didnt have a chance to export the profiles.  I just got a hew Naga v2 hyperspeed.  is there any way to retrieve the old profiles with Synapse or cortex without having the old mouse plugged in?  I dont have the old mouse and didnt export the profiles.  Any help would be greatly appreciated. 

Beware of fake Razer Support staff. Verify agents by checking for a gear icon next to their names and ensure they use only razer.com email addresses. Report any suspicious requests immediately.

So, I literally JUST opened up my Ornata V3 and opened up WoW to test it (mostly to listen to the keys) but I had an issue where pressing A, W, and E at the same time was opening my file explorer. Found out it needed a firmware update, easy fix. However, now my space bar isn't working with certain keys. Like, in WoW if I can't turn while jumping and running diagonally (E, W, space and Q, W, space). It does the same thing for other keys as well, like if I'm holding any two keys before pressing the space bar then the space bar just won't register at all. I can't find anything about this issue though, at least not any solution to fixing it except for someone saying the whole keyboard is defective and to return it which seems ridiculous. Anyone know why this would be happening? How can I fix this?

My headset has been constantly beeping without any causes. It will beep for 2 seconds and then it will be followed by another 4 beeps in a row and the audio cuts out. Some times the beeping goes for 6 seconds like a really long one and it’s really loud and then it just turns off and disconnects. It’s a really good headset, I don’t really want to give it up just yet but what can help? 

I just bought some Razer Thresher, and I wanna know if I'm able to connect them to my mobile device, if someone knows if im able to or not, I'd be happy if someone tells me

I factory reset it because the window key wouldn't work but now all the keys don't work even tho the keys are lighting up? Is there a fix 

Hello! I'm a seasoned Blackshark V2 user and I've recently encountered issues with my THX game profiles after an update (yes, I'm aware I'm late; I had auto-updates disabled). Initially, after a PC restart and running everything as administrator, the THX game profiles function flawlessly, delivering a nice, crisp, vibrant 7.1 surround sound. However, sometimes after alt-tabbing or switching games, there's a noticeable drop in sound quality. Restarting sometimes fixes this, but not always. I suspect it might be related to my USB sound card since it's connected to a switch. Do you have any suggestions?

I bought my Razer V2 Pro two years ago and it only had a minor issue with the wheel, but this is on another level.  I already just turned my computer on and my mouse was completely dead, it doesn’t charge or give any signs of life. I tried several thing like charge it for 30 minutes but still not working, I don't know what else I can do. 

I have been unable to wirelessly use my razer viper ultimate, it will not pair or update firmwear. I have gone through all the troubleshooting options uninstalling synapse and mouse drivers. Using the pairing app  will find dongle and corded mouse but always fail to pair and firmwear update always stops and resets at 40%. When I tried to register my mouse it was rejecting my serial number. I have proof of purchase directly from the website. This appears to be a common problem and would like more information on how to resolve it.

My Razer Kraken Kitty V2 has had this issue since purchase, it’s been about a week or so and the problem persists. The RGB lights flash and blink random colours no matter what I do. I’ve tried to look up fixes for the problem but nothing seems to work. It seems to be a mix of the fire effect and others. I’ve tried resetting the device and going through my settings but I’m not sure what to do. Hope someone can help!

Ok so I have a 2015 Razer Blade 14" that has served me well throughout this time. Last year about this time I finally leaped from 8.1 to 10. Now the OS is acting a little finicky so I thought it was time for a fresh install. The day I was going to do it it booted into F9 and wouldn't let me pass it. But it just said Recovery Failed Error 3. I bypassed it from continuously booting into that by booting into bios and letting it restart from there, which worked. I then ran sfc, chkdsk, and dism, apparently sfc and chkdsk didn't find anything but dism completed successfully. It's still a little finicky and if I boot to f9 it still gives me recovery Failed. So I've heard I need to create a recovery stick for it but mine is older than 2017. And yes I'm fine with a complete wipe, all of my downloads and backups are on a separate drive. Any fixes are welcome but this is mostly for the recovery image. It never gave me a recovery Failed before the upgrade.

I got these headphones off Amazon, and got them today, brand new. Inside there’s the 7.1 surround sound card, but instead of a code that needs scratching away, it just has a QR code that sends me to the website to install it. In other words, I can’t actually activate it.

The battery of the pro click mini shows as nearly empty, but i just swapped them with new ones. Tested multiple different ones. Even tested on different pc but still shows as nearly empty. Is there a fix?

Hi everyone, Sometimes I got my mic stop working during a meeting. That happen with google meet ( with MS edge ), Zoom or Teams. I am under windows 10. It used to work perfectly, but for about couples of month, I got this random behaviour. To get it back, I need either to stop the call and re-enter in the call, or to select another mic and select back the Kiyo ProI am windows OS 10 and up to date to any update. Is there a solution ? 

hello! I wanted to register the headphones, but they are already registered. help. thanks  

Hi. when i connect razer core x chroma to my Rog Ally X with the cable provided in the package everything works well. However I needed a bigger cable bought a 2 m TB4 Razer cable and even with a TB 3 cable the device os not detected. What can I do? Many thanks.

Hi there! I have a Razer Laptop (advanced model 15 2021, RZ09-0367C1C3) and I´d like to know if I can install a  8tb NVDMe , in particular this one, which is at a very good price in amazon (WD_BLACK 8TB SN850P NVMe M.2 SSD Officially Licensed Storage Expansion for PS5 Consoles, up to 7200MB/s, with heatsink - WDBBYV0080BNC-WRSN) Would it be compatible? How many can I install, appart from the one with the OS (windows 11)? Just one I guess? or more? Is there room for that big heatsink? Do I need it? Thanks!!

Hello Support i need help cant register razer blackshark v2x it said already registred although i buy it new but through a 2nd hand seller when i try to register it tells me its already registered but when i try to look it up on 7.1 surround sound exactly in this link “https://mysupport.razer.com/app/self-help/surround-sound/index” it tells me that you should first register the your device  

Where can I order a Blade 16 Heatsink part #14051642-00 

US Customs will not release my package until they have an updated invoice with line 1 filled in.  Please help!

I purchased the Black shark v2 x  headset from aliexpress  but I was surprised that I can't activate the razer 7.1 software.

I can’t activate my code for THX Spatial for my Blackshark V2 Product Serial Number: 862401D27800550

Razer Basilisk v3 brend new scrolling when lifting of mat,when you try to lift mouse off the matt it scrolls up and down,i even have video proof of this,luckyly i have sellers guarante and i will get my money back,said it with my headphone and i will say it again NEVER RAZER AGAIN!!!!