Razer Support

So other than constant connectivity issues, My volume Wheel no longer works at all, and yet it’ll still adjust my volume  by 1 or 2 when I’m not touching it at random times. Also the Media keys do not work at all if the keyboard is plugged in, so I have to use 2.4Ghz or Bluetooth but I have connectivity issues so it will either disconnect constantly, think I’m long pressing a key, or disconnect after not touching the keys for a few seconds. 

I’ve had issues with my keyboard and was sent an email by Razer support asking for a description of the problem and a video showing it but every time I try to email a response I’m told the delivery has failed. What can I do to fix it?

My first case - # 220809-000803I'm using the old Razer Kraken Pro headphones from 2016, and I'm having a problem. I can't update my Windows because after updating to version 22h2, my Razer Surround Pro stops working. Is there any way to solve this issue and get a similar sound quality to the 2016 Razer Surround Pro?

I am unable to rebind any buttons on my mouse. I am using the 1.14.0.0 firmware version. It does not work at all. I have reinstalled the software, factory reset the mouse, closed it, reopened, removed the dongl, used the dongle, etc. nothing works AT ALL. I need this fixed.

Hello, I'm Dylan. I want to help a friend who has a disability and can only use his right hand. I can't find a one-handed mouse or keyboard designed for the right hand. Could you please suggest one of your products that might fit his needs? Have a good day!

Hello, for a few days now the Razer Central Service service/process does not stop consuming my cpu, I cannot use razer synapse with any other application because the pc shoots up to 100% use

I've been many others with the same issue. I had to update to synapse 4 because I was having issues in synapse 3 thinking the update would solve my problems but now my keybinds don't work.I've tried uninstalling synapse, restarting PC, factory reset mouse, clearing profiles, making new profiles, razor cleanup tool. Everything I could possible think. If i close synapse completely my keybind buttons work. I'm assuming its using the on-board profile but they my wheel doesn't scroll, zoom, or pan.This setup has been integral to my workflow and its really slowing me down. Any fix or work around?

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

I connected my Hyperflux v2 mousepad for the first time and it automatically detect my razer basilisk v3 pro mouse so i thought everything was working great but i can’t access the battery healts optimizer panel. It’s grey and telling me that i need to connect a compatible razer mouse and activate hyperspeed mode but it’s already done. If it wasn’t the case it wouldn’t be able to syncronize in the first place. I would like to know how to acces it. 

I'm having a problem with the optical sensor on my Razer Naga 2014.Sometimes it starts working again after I restart the PC.The buttons work correctly—everything is normal there.*photo removed by moderator

Hi, I bought a Razer Orochi V2 from an online store, but couldn't verify if it's authentic. Could anyone help verify?Please find the attached photo for the S/N and P/N. 

Hi, my Razer Blade 14 (2021, RTX 3070 model) developed a swollen battery — the trackpad area was bulging and the bottom panel was lifting. I've since removed the battery to stop further damage/risk, so the laptop is currently not running.Could someone from Razer Support help me getting a replacement battery? Happy to provide serial number, and additional info if needed.Thanks in advance.

I bought a second-hand Iskur, but unfortunately, it didn't come with the neck pillow. Since Razer chairs have a unique design, not all pillows stay in place—they tend to slide upwards. I’ve searched everywhere, but it seems impossible to find a suitable replacement, and the original black version appears to be unavailable worldwide. Does anyone have a solution?

Hello, I’m having a power supply issue with my Razer X Chroma. When I try to switch it on, there’s a spark near the power button. I imagine this is down to the power supply, and I was wondering if it’s possible to order just the power supply so I can replace it, or if there’s a way to find out which authorised retailers near me could replace it (in the city of Lyon, France)Many thanks in advance to anyone who can help.

Hi everyone,My Razer Viper Ultimate's wireless dongle has started disconnecting and reconnecting approximately every 1 second in a continuous loop. The mouse is completely unusable in wireless mode, though it works perfectly fine when connected via cable.Issue details:The dongle connects and disconnects in a ~1s cycle (constant Windows USB plug/unplug sound) Wired mode works flawlessly Razer Synapse intermittently detects/loses the mouseWhat I've tried (none worked):Plugged the dongle directly into rear motherboard USB ports (both 2.0 and 3.0) Removed dongle from the charging dock, plugged directly into PC Clean reinstall of Razer Synapse (tried both 3 and 4) Uninstalled USB drivers in Device Manager and let Windows reinstall Tested on a completely different PC — same issue Mouse is fully charged Changed "Wireless Power Saving" to 5 mins (not 0) Disabled USB Selective Suspend in Windows power settings Attempted firmware update — fails because dongle won't stay connected long enoughSyst

Dear Razer Support,I am writing to request assistance with reactivating my 7.1 Surround Sound license for my Razer BlackShark V2 X headset.Issue Description:After reformatting my PC and reinstalling the 7.1 Surround Sound software, I attempted to log in with my Razer ID and use my activation code again. However, the software returns an error stating that the "license code has already been used." I am using the same computer and the same Razer ID account that I used for the initial activation.Device & License Information: Device: Razer BlackShark V2 X - Wired Gaming Headset - White Serial Number: (REMOVED) Product Number: RZ04-03240700-R3M1 Date of Purchase: 09 Dec 2025 Place of Purchase: Philippines Steps I Have Already Tried: I have confirmed I am logging in with the correct Razer ID email and password that was used for the original activation . I restarted the software and attempted the login process again . I understand the activation code is tied to a Razer ID and sho

Hello,I’m experiencing an unusual thermal behavior on my Razer Blade 18 with the Intel Core i9-14900HX processor. While monitoring CPU temperatures using Core Temp, I noticed that Core #5 reaches 100°C, even though the laptop is idle or under minimal load. The rest of the cores remain in a much lower range (around 48–57°C).I’ve attached a screenshot showing the temperature readings for reference. This behavior is concerning because: The system is not under heavy load (no rendering or intense applications). The laptop is running Windows High Performance mode and Balanced mode in Razer Synapse. Only one core spikes to the thermal maximum (100°C), suggesting a possible thermal imbalance. Could this be due to a cooling issue, uneven heatsink contact, or a known issue with the thermal design or BIOS behavior? I would appreciate your assistance in diagnosing whether this is within expected operating conditions or if service is recommended.System Info: Razer Blade 18 (2024 model) Intel

Razer RZ09-0510x laptop fn key does not work. I have reinstalled synapse and run the Razer driver cleaner app. Issue still persists.I have also tried to delay the synapse center start by setting it to automatic delayed.i also tried disabling realtech drivers.

so I just bought a new razer BlackShark V2 X headset and when I tried to register it – it says that product is already registered. Because of it I can't get the 7.1 sound activation code. I have all proofs of buying headset and I have no idea what to do now. please help... 

Unrecognized Serial Number ISSUE 

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Dear: razer support office,I am texting you on regards to a mouse I purchased, it scrolls great, it clicks stuff and when I hover over stuff it highlights it, even shows clicking when I click but for some reason, it won't select anything I would love to keep this mouse but I tried for 7 days to fix this issue but nothing seems to be working, I can't config my mouse if I can't select the button on the screen. I am starting to crash out and I want to know how to fix this. I am not sure about if it's my computer or if it is just the software or what. But can you  please help me with this issue. Thanks Brad Van Alten

Dear Razer Support,I hope you are doing well.I own a Razer DeathAdder V3 Wired with the following serial number:S/N: (*Removed by moderator) Recently, I started experiencing an issue with the original cable. During normal use, the mouse randomly disconnects and reconnects without any warning, making it unreliable.To solve the issue, I purchased another genuine Razer replacement cable, expecting it to be compatible. However, after opening the mouse, I discovered that the internal 5-pin connector on the replacement cable is physically larger than the connector used in my DeathAdder V3 Wired, even though both cables are genuine Razer products.As a result, I am unable to install the replacement cable.Could you please advise me on the following?• Is there a specific replacement cable designed for the Razer DeathAdder V3 Wired?• Is it possible to purchase the correct replacement cable or internal connector directly from Razer?• If available, could you please provide the correct replacement c

Hi Support, Could you please clarify if the volume potentiometer on this headset is wired as a voltage divider or a variable resistor? Thank you.