Razer Support

I got a new  headphones (blackshark v2x)and trying to activate 7.1 sound but it says like it already activated Product Number (REMOVED)

i have change my phone number and i lost my secret number two when my computer when down.  

As the title says, my Razer Naga Pro is no longer working in any way. It was working fine last night but when I tried to use it today it might as well be a brick on my desk. It is not detected by synapse, it doesn’t give off the blue light when on the bluetooth setting, the profile light also doesn’t turn on, and plugging it in with the cord doesn’t seem to work either. It was not on low battery the night before and I have tried keeping it plugged in for some time but again the mouse is not functioning. Is this a problem anyone else has had and can I get it fixed or will I need a new mouse?

It wont let me Boost Fornite on cortex when i find path for forntie it will say app is installed and the refresh button wont even show 

My Razer Camera does not work when using Google Chrome. It works fine when using Microsoft Edge. Please advise as to what to do to fix this issue.

My left arm rest has a huge crack going up it and i was wondering if you could order replacments arm rests

Pls help me with my problem i need to change my phone number i lost it my only access in my razer gold is my gmail account

Hello everyone , Im looking for motherboard for Razer Blade Pro 17 RZ09-0406BEA3 , used or refurbished or anything replacement for this motherboard.Any help are very welcome. Thank you in advanceDimitri

Hi Razer Support Team,I hope this message finds you well.I am reaching out because I unfortunately lost the USB wireless dongle for my Razer Viper Ultimate (Model: RC30-030501). The mouse itself is in perfect working condition, so I would like to know if you currently have this specific replacement part in stock for purchase, or what alternative solution you would recommend so I can continue using my device wirelessly.I look forward to your guidance or any available purchase links. Thank you for your time and assistance.Best regards,

I think I’ve tried everything. Including a factory reset, getting it out of demo mode, and uninstalling / reinstalling drivers. Can somebody look into my product serial number please.

Hello Razer Support Team,I created my Razer ID (or Razer Gold) account using "Sign in with Apple" with the Hide My Email feature.The account is linked to a private relay email address (@privaterelay.appleid.com). I have removed the Apple Sign In connection, but I am still unable to receive verification codes properly.I no longer wish to use this account. Please permanently delete my entire Razer account, including all associated data.I will create a new account later using my real email address.Please confirm once the account has been deleted.Thank you for your assistance.Best regards,

Hello Razer Support Team,I created my Razer ID (or Razer Gold) account using "Sign in with Apple" with the Hide My Email feature.The account is currently linked to a private relay email address ( [removed by moderator] ).I have already removed the Apple Sign In connection from my Apple ID, but verification codes are still being sent only to this private relay address.I no longer want to use this email address. Please delete or fully unlink this Hide My Email address from my Razer account.I plan to create a new Razer account with my real email address.Could you please process the removal of the old private relay email and any associated Apple linkage?Thank you for your help.Best regards

My cat bit through my cable on my Razor Black Shark V2. I can't get through to support to try and find out a way to return these to replace the cable.

Ich habe eine razer Gold code online gekauft der leider veraltert ist ich würde gern mein Geld zurück haben 

While using Synapse 4 and the Chroma app for my razer devices (Blackwidow v4 pro, Firefly v2, Kraken v4 pro, and Razer Naga v2 pro (along with with the perhipherals, such as the mouse dock chroma for the mouse, and the control center with the oled display for the headser)) after a while, moreso if I leave my PC on overnight, I’ve noticed my games having trouble starting, and sometimes crashing with a memory error.I then did a bit of digging around, and, for some reason, after leaving my PC on overnight, I’ve noticed the Razer app engine process using 18.3 GB (yes, gigabytes) of RAM.  After closing out, and restarting the razer apps, everything runs fine…. for a while, until the memory usage by that razer process ballons to around the same amount of usage, at which time, whichever game I’m playing, at that time, starts stuttering, till it eventually crashes.My specs are:32 GB of RAMIntel core ultra 7 265KF CPUTwo 2TB SSDs (one for OS, drivers, productivity software, and I run the razer

Hi, my Blackshark v2 pro 2023 keeps randomly beeping twice while also turning off all sounds so it interrupts any sound that is supposed to be playingIt’s not low battery, drivers are up to date and it’s not a physical defect cause I had the same problem with my earlier headphones since these are my 2nd of the same 2023 versionAnyone else having the same problems and has anyone managed to fix it? It’s really annoying to die in game cause my headphones keeps fcking with me and it happen atleast 5 times per day

My Tartarus V2 worked fine until 3 days ago.  On reboot it works fine until I see the device load in Synapse 4.  Once I see the device loads the keymaps just fail.  This seems to correlate to when Synapse was updated. Initially Windows 11 refused to load rzpnk.sys.  I disabled the driver checking and no longer get that error.  But the issue remained.  I have tried to reinstall multiple times.  I tried to get version 3, however that seems to be impossible now.  (I tried an old version of synapse installer that was in my downloads folder from a year ago, and it still installed the latest version.)I used device cleanup to remove all of the device references.  At this point I am left with the most likely cause being Synapse 4 is not compatible with the tartarus V2.  PROVE ME WRONG!

I'm posting this to see if anyone else with a Huntsman V3 Pro Mini is experiencing the same issue. My Huntsman V3 Pro Mini is detected correctly by Synapse and Chroma Studio. The keyboard functions normally, and Quick Effects work without any issues.However, when I switch to Advanced Effects / Chroma Studio, I am unable to edit per-key RGB lighting. The color selection controls are greyed out and display the prohibited symbol (circle with a slash). As a result, I cannot assign custom colors to individual keys.

Hello razer team, recently bought a Razer Blackshark V2 X, when i tried to register it, got error : Product Already Registered, if someone stole my serial number could you please help?

Hey guys, I am about to buy a keyboard. I really want a ultra low profile keyboard like K100Air, but it is not offered in australia. It looks like Razer Joro Ultra Low-Profile Gaming Keyboard fit what I want. But I am a game player, I want to know if Joro is a Mechanical Keyboard or it support N-Key Rollover？Or is there any razor product would be NKRO but ultra low profile?

Hi, I lost my dongle razer viper v3 pro how can I get a new one ??

I've had a Basilisk V3 for two years, and it's been well cared for. It hasn't given me any trouble until about two Razer Synapse updates ago. Since then, the mouse wheel hasn't worked on any website or application. I have to go into Synapse and enable and disable "scroll acceleration," modify the "scrolling mode," and enable and disable "smart-reel." Making these small changes would get the wheel working again, but recently Synapse updated again (Synapse 4), and now the wheel doesn't work, even with the workarounds I had. I've tried disconnecting the mouse and doing a clean install of Synapse, but nothing works. The model is "RZ01-400." Do you have any ideas on how to fix this problem? Thank you very much.

i can log in in the razer cortex but can in the other apps i log in then says refreshing and puts me back at the log in window

Subject: Warranty Replacement Request: BlackShark V3 Wireless Stuck at 0% Battery / Won't ChargeHi Razer Support Team,I am reaching out to request a warranty inspection and replacement for my Razer BlackShark V3 Wireless headset, which has developed a severe battery and charging defect.The headset functions perfectly when it is actively plugged into my PC via the USB cable, but it has completely lost its ability to hold a charge or function wirelessly.Here are the specific details of the issue: The Problem: The headset is completely stuck at 0% battery. As soon as the charging cable is disconnected, it immediately powers off and will not turn on in wireless mode. Troubleshooting Already Attempted: * I have left the headset to charge for over 12 hours straight. I tried charging it through multiple sources, including different PC USB ports and directly into a standard wall outlet plugin. I attempted to force-reset the power state by turning it on while connected to Razer Synapse

My console isn't working. Since the recent Synapse 4 update, it no longer recognizes the console properly and won't play anything. It loses saved settings, and I can't get the audio to work. The volume controls don't do anything, and it only works after I open Synapse and configure it again. But this wasn't the case before the last update.