Razer Support

I won the recent giveaway of the microphone razer seiren v3 chroma quartz, I gave them my info as requested but they haven't emailed me back and it's been a week, so idk if I'll get the reward or not. 

So I just bought a new PC and now I tried to setup my Tiamat 7.1 v2 again. I know that it worked on my old PC after some tweaks but I don't recall them exactly. My Problem: When I play the test sounds from Realtek Audio Console I can hear them nice and clear coming from the different channels. But when I actually play some music I only get sound from the front speakers. I tried that by playing with the volume of the different channels on the control unit. This is kind of my last hope. I hope someone can help me with this. Ps: I use the onboard sound card and not a dedicated one. But I read the manual of mine and it clearly says it supports 7.1

I am experiencing an issue with the tactile scroll mode on my Razer Basilisk V3. When using the mouse in tactile mode, I can still hear a metal pin or component moving inside the device. Typically, there is some resistance during the first second of scrolling, but this resistance disappears shortly afterward and does not return unless I switch to free-spin mode and then back to tactile mode.Additionally, when I spin the scroll wheel quickly in tactile mode, I can hear the internal component moving so something is switching between free spin and tactile. I am on firmware version 1.0.3.0 To troubleshoot, I have already attempted the following steps without success: Factory reset the mouse Restarted Razer Synapse Rebooted my PC Tried different USB ports Updated razer Synapse I would appreciate your assistance in resolving this issue. Please let me k

hello, my dog ate the razer nommo chroma charging cable… tried a few from Amazon, but nothing works; can you help me with good references to replace it ?i couldn’t find one on razer site … i am in EU. thx very much, i am a  bit desperate:( thx !

So randomly, my kraken v4, not the pro version, just lost the left side. In Windows there is no balance button as seen in the picture. How can I fix this issue? I already updated the Firmware, restarted my pc 5 times, and tried to pair the bluetooth.  The last time this happened it sort of fixed itself after a month of not having my left side. I really do not want to do that again. 

Hey everyone,I just got a Viper V3 Pro Gengar Edition and wanted to do a quick legit check. The mouse connects to Razer Synapse with no issues, and the serial number seems valid, it links correctly to my Razer ID.However, I noticed something odd: the dongle doesn’t have the “Viper V3 Pro” text printed on it like my other two Viper V3 Pros (both bought directly from Razer). Everything else seems fine, but I wanted to see if anyone else’s can confirm if it’s legit.  Thanks in advance.  

Can i buy new wire for my Razer Deathadder essential nylon or any good cable if so then tell where to but it and also give me link to buy it. I am from Pakistan so give me AliExpress link to buy a goood cable for my mouse 

Hello all I’ve recently been having an issue with my Viper V3 Hyperspeed where every few minutes, it has this weird ~half second delay everytime I try to swipe across my mousepad. It happens frequently, and I mostly play FPS games so this can be frustrating when I’m in a fast paced environment and I have to wait for my mouse to register that it’s being moved before I can do anything. I’ve went online and tried all the basic fixes including cleaning the sensor, changing the usb port, resetting the drivers, updating the firmware, etc. I’ve only had this mouse since June, and I really enjoy using this mouse. Any help is appreciated. Thank you!

Razer Blackshark v2 pro 2023 cannot connect or recognizes by synapse 4 without usb dongle. If I connect via dongle it is seen by synapse but if I disconnect the dongle synapse does not recognize or see it. I supposed standard bluetooth connection would be sufficient to sycronize with synapse but it doesnt. Is there a solution for this. firmware updated, windows up to date, no conflicts on device manager.thanks for any response

This was an issue brought up by another user in a different post but The answer was resolved in private so I having the same issue am just going to reuse their wording as it was perfect to the issue.“My laptop only supports 144hz refresh rate and there is a LCD (BOE panel) firmware update that is supposed to add 60hz support. I have the RZ09-02386 model and it's applicable according to the support page (Answer ID 1668). When running the file (RazerUpdater_v1.1.1.0_C1-BOE144_add_60HZ-v2.exe) it says the following "BOE Panel Firmware current version 1.00 will update to 2.00". I press update, mouse and keyboard gets completely locked, it progresses until about 95% and then is stuck forever. Holding down power button 10 seconds gets me out of it. Iv'e tried it a couple of times with no luck, tried killing as many background apps as possible no luck. Once I let it wait about 4 hours and still stuck. Anyone with suggestions? A v2 updater file suggest a v1 file, is that available so

I lost my phone number. I want to top up some mlbb dias into my account but it’s asking for an otp but I no longer have access on it.

I bought blackshark v2 x from a seller.I tried to register the headset on Razer's website, because I did not receive the activation code card.When I write the serial number and submit it was shown registered, asked the seller they say they'll check with the warehouse but still no response…Can someone help haha

Hi everyone, I just want to see if someone can help me. Stabilizers on my spacebar are not going all the way into the keyboard. I can take them out, they are not damaged at. Spacebar works when i play the games but it’s not stable, it’s like wobbly idk how to properly describe. It just isn’t how it’s suppose to be. I took it out to clean the keyboard and now i have a problem. 

I have the razer enki x and my base at the welds snapped and I really would like to just replace the part and not get a new chair. 

I have a Razer Blackshark V2 X and I wanted to activate 7.1 Surround Sound after a long time of using the headset without it. I tried to register my product, I have the serial number and product number but not the actual date of purchase because I genuinely don’t remember when I bought it. The only proof of purchase I can supply is a picture of the box and product.

Hello,I received my new Blade 18 with the 5090 last week.I tried to connect it to my sony 4k 120hz tv 83’oled master series via hdmi2.1 cable and i get blackscreen and reboot. When i tried to connect it to oddysey g9 oled i get the same . Black screen on g9 and freeze on blade 18 screen. I make windows update and reinstall gpu drivers. i tried to set to Nvidia gpu only. Never works :/ Is there a fix for this issue? Cuz its the best config possible to buy and its called desktop replacement. It is not really pc replacement if i can not use my external screens at work ..

Hi. I´ve lost the USB wireless dongle of my Lancehead S/N: PM1721H05104695 and I´m looking for a replacement. The cheapest one :) Thanks.

Hello, I have BARRACUDA X headphones, and I have the following problem: the microphone doesn't work. For example, Discord says "Discord cannot detect your microphone's signal." I updated the drivers and everything was fine. A week passed and the problem returned. I tried updating the drivers, but the application says that I have the latest version of the drivers and no updates are required.Sorry, I can only provide a screenshot in Russian. 

Hello. I’m looking to buy a laptop that I can use with mobile data, when wi-fi isn’t available. I want to upgrade from my trash VGKE C15 and get something faster and better. I’m wondering if the RB18 is good to use on mobile data, maybe from an SIM, Micro SIM, eSIM, or whatever other kind of thing I can put data on it with. 

I had an issue where the Synapse 4.0 app would keep crashing over and over. I tried everything, clean install, delete everything, uninstall all driver and nothing worked, I could not find a solution. So I created a new Razer ID and signed in with that and now everything is working fine. All my warranties and the THX Spatial purchase I made are tied to my old ID so deleting the account to flush the old cloud synced profiles is not an option, is there  any way you can flush out the cloud synced data from my account? I do not mind resetting up my profile data

I mistakenly scratched out some numbers on my card 

Boa tarde, comprei uns phones razer kraken x lite e o codigo de ativação nao vem na caixa e por mail o que me foi enviado foi o numero de serie que nao é compativel com o numero que me é pedido no Sorround 7.1, gostaria da vossa ajuda para obter esse codigo de ativação pff 

So I recently bought Razer blackshark v2 X, aaaand it cant get registered on me, says someone already used the code, thought the serial number and stuff are there, how can I register it on my self? Like I have it, physically, and theres S/N under ear cover like seems legit.

I have a Huntsman V3 Pro Tenkeyless and have been experiencing issues with the dual-purpose modifier keys enabling themselves periodically while Synapse is open and immediately when Synapse is closed. I don’t have any profiles with the dual-purpose modifier switch enabled and have replicated the issue with every default profile, including the factory default profile. When it enables itself with Synapse open, I have to toggle the switch on and off to disable the feature again. So far I’ve tried factory resetting the keyboard, reinstalling Synapse, trying different drivers, reinstalling Windows, and trying different devices. This is not a feature I use so I would be happy to be able to disable it permanently because it is very irritating and is a dealbreaker for productivity work. Other settings in the profile save just fine including Snap Tap and Chroma effects, but I also experience double keypresses while Synapse is open; I just can’t close

Registered and got a promo code for 1000 silver and up to 30 euro of my order but the code just gives me an error. Want to buy the new ps5 controller. After a few hours I got another email with another code but that didn’t work either…