Razer Support

Fairly straightforward. I have the Addressable ARGB Controller and I would like to know if there is a firmware update available.I cant see one easily in support, but I would like to verify that it’s not just hidden or hard to get because the model is less common.The ARGB Controller used to work well but after the recent upgrade to synapse 4 it no longer detects any ports without LEDs as “inactive”, this complicates setup of the schemes as well as stability/compatibility. RZ34-02140600-R3M1

As the title suggests, this is the dumbest thing, My keyboard is missing a key. A friend of mine stole it as a joke and then lost it.Where can i get support for replacing just the key? the rest of the keyboard is fine!

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not

Hello all!I am fairly disappointed with razer., their customer support and their product. I bought the Razer Blade 15 around a year ago (2023) and now I am faced with a bug. Whenever I play a video on streaming sites like youTube or Crunchyroll the sound progressively gets quieter and quieter to the point where eventually no sound comes out of the speakers. I have tried with other output devices such as headphones and external speakers and the sound is perfect its an issue with the device itself. The only way to get the sound back is by restarting my laptop and as soon as I play another the video the bug occurs again. Furthermore, I am extremely frustrated due to razer’s lack of customer support. I live outside of the US (the UK) and razer has no email or phone number to call. It is infuriating because the only thing I can do is send my laptop to the store but then its a whole process! It would be so nice to talk to a human rather than having to back up all my data etc

Just purchased a Barracuda X a few days ago, and was actually really excited to try it since my old headphones died. Tried turning it on but the LED flashed abit of red and didn’t seem to turn on.Tried to charge it thinking it was low battery right from the box, but while charging the LED light doesn’t show any indications. I try pressing the power button and it shows a flat red, then blinks with long intervals in between, and then stops showing anything. Tried this a few times and this keeps happening, sometimes there’s short intervals, and occassionally the LED light doesn’t even turn on.I thought, “Alright, I’ll just leave it overnight and check it tomorrow. Maybe the battery is just really low and the device can’t manage anything right now.”I wake up, try and turn it on, and the LED indications don’t change from before. I search Razer Support for help and there’s several threads on the firmware updater helping to solve this low battery issue. That’s seems li

Good afternoon. I'm certainly not the first to ask this question, but I have a problem. I registered my headphones, but the 7.1 audio activation code hasn't arrived in my email. Thank you

DescriptionI’m experiencing brief system-wide freezes (UI + mouse input) when opening simple applications like Outlook, Slack, browsers or starting installers.This should not happen on this hardware and is becoming disruptive.System: Razer Blade 16 (2025) AMD Ryzen 9 365 RTX 5070 Laptop GPU 32 GB RAM Windows 11 Razer Synapse set to Performance Symptoms: Short freezes (0.5–2 sec) Mouse cursor freezes together with the UI Happens during normal/light usage Not related to CPU/GPU load or thermals What I’ve already tried Set system Performance (synapse)  Disabled Core Isolation / Memory Integrity Checked SSD and PCIe power sa

HiI bought this mouse from my friend, after 6 month of using it stopped working.When i was using it it started moving my cursor down and stopped responding (i can move cursor but it automatically brings it down) buttons doesn’t work, buttons changing DPI also doesn’t work. Tried reseting it, after holding scroll RMB LMB and turning it on blue light flickers pretty fast, tried changing batteries, tried different laptop, nothing works. It connects to razer synapse, when i changed dpi in app it took a few seconds to change it on mouse. Would be very thankful for help

Hello, I could use some help. There is no sound when I use the 7.1 surround sound software. I have already used my activation code and everything. I have tried it with all of my output devices, and none of them work. I want it to work when I select “Realtek(R) Audio (Headphones)” which is my Blackshark V2 X headset. When my I select the sound output to be my headphones, it works just fine. But when I try “Speakers, 7.1 Surround Sound” or “Internal AUX Jack, 7.1 Surround Sound,” neither of them work. No sound comes out. When I go under properties, my Speakers are at 16 bit, 48000 Hz (DVD Quality) and I turned off Exclusive Mode and Signal Enhancements. They were on by default and didn’t work, and turning them off didn’t work either. I also tried with my Speakers at 16 bit, 44100 HZ (CD Quality), and that did not work either.  I put my Speakers at 16 bit, 48000 Hz (DVD Quality), then put my Headphones at 2 channel, 16 bit, 48000 Hz. I also tried 2 channel, 24 bit, 48000 Hz

What kind of behavior is it to sell a product and then restrict the features of the headphones? Why is there no activation code? Everyone is a victim, including me. Do we have to deal with this? You are defrauding people by selling products. I will file an international lawsuit against you because of this. I bought the headphones for gaming, but I can't use them because the features are locked. No other company does what you do. I will also warn people on my YouTube channel and Twitter account not to buy these products. I think you should close your company. I will do everything in my power to ensure that nothing Razer brand products are used in Türkiye anymore.

Hi I lost my Viper mini Signature edition dongle during my business trip. Can I purchase new Razer hyperpolling dongle and use it to connect my Viper mini SE? (and synapse app to find my mouse)Viper mini SE is not on the compatible list, but it looks like same dongle.or should I buy used viper mini SE dongle from Ebay ? Thank you  

HelloI have a Razer Core X that has been working fine for sometime with numerous machines … until this weekend.Now, whatever the GPU is inside, the box no longer starts on TB connections. I thought that it was the PSU but on checking, I have the right voltage outputs. Therefore, that only leaves the PCIe card. Is it possible to get a replacement card ? It would be a terrible waste of natural resources not to be able to replace the card that is extremely easy to access. Please help me save this great piece of kit. Thank you

Dear Razer Technical Support Team,I am writing to you because I am experiencing an issue while trying to obtain the activation code for the 7.1 Surround Sound software that is supposed to be included with my headset.My headset model is the Razer BlackShark V2 X.My Device Details: * Serial Number (S/N): (Removed serial number) * Part Number (P/N):RemovedThe Problem (System Contradiction): * When I enter my Serial Number into the "7.1 Surround Sound Code" form on your website, the system returns an error message stating: "Your Razer device is not eligible to receive a 7.1 Surround Sound activation code." * However, on your official "7.1 Surround Sound" promotion page, the Razer BlackShark V2 X model is clearly listed as one of the eligible headsets that DOES include this software.My Request: I request your help in manually verifying my Serial Number in your database. Please correct this eligibility error and either send me

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me REGISTERED

Hello, before I came here with my post I’ve read some posts about Razer Kraken V4, but never seen normal response to the problem, so I would like to ask if this is normal quality to Razer products nowadays. But first things first, I’ve bought my Razer Kraken V4 almost year ago, but I believe such thing is not possible to snap from normal usage which for me and possibly for everyone else is to put your headset on and off your head, but somehow like in other cases on Internet, length adjuster on one side snapped (what can be seen in picture), while other one have visible cracks on plastic (like on video). Now I would like to ask if such thing falls under warranty, or did I bought premium quality product, that didn’t even last for year.Best regards,Vessi

 When i using it, the mouse disconnects, when i lifted up from the mat. When i try to scroll its often not working… when i wait 10sek it works for 2 seconds then it not Works anymore…. free wheel its not working when its Activated…..

I changed my phone number and I don't have access to the codes; I need to change it.

Razor Raptor 27” QHD 165 Hz stopped showing up in Synapse after the 4.0 update. It was showing in the beta before official rollout. It isn’t detected via the included USB-C cable connected to my desktop, but my Kiyo that is connected to the monitor via the included USB-A port does show up in my devices list. I can no longer update the firmware or change Chroma settings for the monitor.

Hello! I'm using a Razer Basilisk V3 Pro | RZ01-04620. Unfortunately, the scroll wheel is broken. Could you please tell me how I can order a complete replacement part?

Hi, I bought a Kraken X Lite the other day but it doesn't have a 7.1 activation code, and does it have RGB lighting? Please help.

I purchased and registered my new Blackshark V3 Pro headset and have not received, nor can I activate 7.1 surround. When I use the support site it asks me to input the serial number but says it is not eligible. When I use the send new code button, it continually asks me first to log in, then again input the serial number, which then says not eligible. I separately purchased THX sound, which seems to be working fine, but the pop up for registering 7.1 sound continually appears unless I uninstall it. It says on the website that the headset includes 7.1 surround, is there an issue?

I bought some Blackshark V2 X headphones, but I don't know how to get my verification code. I'm new to this, and I feel like I'm following the steps, but something's missing or something's wrong. I bought the headphones 3 hours ago.

Me bloquearon la cuenta por no poder poner el número de teléfono por favor ayuda? Qué hago 

My acc is temporary locked i had to contact the support bcs my brother wanted my acc to buy some stuff and because he is a lil bit less inteligent se put passwords wrong can someone help me?

Razer Gold.com requires two-factor authentication when purchasing. I can't find the authentication code in the Google Authenticator app. P.S. I didn't save any backup codes.