Razer Support

Dear Razer Support,I am writing because I am unable to register my Razer charging puck or my Razer DeathStalker V2 Pro keyboard through the registration system.Both items were purchased through Amazon, and I do have PDF invoices available as proof of purchase. I can provide those invoices, along with the serial number and product number, if needed.Please let me know how I should proceed so these products can be properly registered under my account.Thank you,Richard Landry

I bought four Razer BlackShark V3 X HyperSpeed headset, but three of them are missing their USB wireless dongles. Only one box came complete.

Here are the problems: the first is that the mouse can't switch applications. Clicking works correctly in one application, but to switch applications I have to turn the mouse off and on again (and it doesn't always work).The second problem is that the fourth mouse button no longer responds, even though I can hear the click. I tried everything, i rebooted my pc too. Idk what to do.

I need the exact replacement USB-C 2.4 GHz wireless dongle/transceiver for Razer Barracuda X Chroma. Please confirm the correct part number and whether is compatible.

Mic not working, mic monitoring shows greyed out. Sound works through headphones but no mic input. Razor warrantied my headset and sent a new one but still same problem. If I use my other headsets they work fine. So it's something with razor software or IDK but my headset is useless now.

How am I supposed to configure this product? From what I understand, Synapse 3 and 4 (mac) doesn’t support the V2, only Synapse 2.0 does. And Synapse 2.0 has been discontinued and wont verify account. This is a 3 year old product. That isn’t that old. Is there literally no way I can configure this device after only two and a half years on the market?

I have video but can’t post in this i don’t know why butttt!!!!  I can explain it even not good , my hmh tws x is not paring each other sometims it pairing only L side and now Ive fact’ reset and it isnt better pleaseeee helpp meeeeee

I want to change my email address (and phone number) linked to my Razer account, but every time I try to, I am asked to provide a code that is being sent to an old phone number I no longer have access to. What can I do?

As the title states--the keyboard is detected by Synapse and Windows, but does not register any keypresses, even in wired mode. I followed the reset instructions of holding down ESC and CAPS LOCK while the keyboard was off, plugging it back in, and letting go of said keys. Now the backlight is completely black, but still nothing happens.

I bought the v2 pro yesterday excited, only to see that my 200$ headset sounds bad with bad delay while watching videos, and the mic sounds really bad like someone suffocating. Also it’s not getting detected by razer synapse, i tried downloading manually the firmware update, also not working. I wonder if someone could help.Thanks.

My keyboard work fine after not using it for a long time and plugging it in for use but after few minutes or hours it stops working and shows issues and also one of it's key the semicolon key glows red colour and can't even change it using the razer software 

In World of Tanks my 8k has started sticking and releasing when looking (panning) around. This produces a jittery experience. If I hold down the RMB (for Free Camera) I get the smooth viewing that I usually have. This only recently began.This is a win 11 computer. I moved the mouse to a win 10 computer and did not have the same problem. Also, the problem is not created when using a different mouse on either computer.I have done the firmware update.Thank you, 

I try to connect the headset to my ps5 with the dongle the dongle is white and the headset sits at a static green.it gives me a option to pick the headset on my ps5 but no sound comes out I don’t know how to fix it cause I don’t have access to a pc for synapse or any of the other utilities 

My mouse charge depleted to 0% and now even on charge, via different USB ports, cables, computers, the % remains at 0.I’ve re-installed synapse, Uninstalled mouse drivers and the HID’s for the mouse, but still the problem persists. I’ve seen a few threads with similar issues but I’ve not been able to find a solution for the problem.  Is there anything else I can do that might solve the problem I’m having? 

I bought a wireless keyboard and mouse and wanted to connect them to my PS5 Pro, but while the mouse works, the keyboard only works via wired connection. The PS5 shows the keyboard is connected via wireless USB, but it doesn't work properly.

hello! ive had these headphones for a while and suddenly they started detecting as a speaker instead of headphones. is there a fix to this?  ive already tried reinstalling razer synapse and that doesnt seem to work :/ anything would help!

The CPU boost behavior on this laptop is far too aggressive. In HWiNFO, I can see that the CPU power limit is set to around 150 W for PL1 and 175 W for PL2. As a result, the system experiences very high temperature volatility, frequent thermal spikes, and this appears to contribute to more frequent BSODs and unexpected restarts caused by overheating. The BIOS is extremely limited and does not allow the user to adjust CPU power limits such as PL1 and PL2, unlike on Alienware laptops. Unfortunately, Razer Synapse is also practically useless in this regard, as it does not provide proper control over these critical power settings.Not pay around lota cash for a laptop just to be forced to disable Turbo Boost in order to make the system stable. This machine should be able to operate reliably without requiring such extreme workarounds.  Please provide a proper BIOS or software-level solution that allows users to control CPU power limits L1 L2 for personal improve thermal stability.

Get a warning screen saying Secure boot violation upon Startup every time . How to solve it? Current Bios is 1.06.

Hello there. I was sent a razergold giftcard that upon trying to redeem it,it said it already has been redeemed. Card code is : (REMOVED)Please provide me with the details of it being redeemed or look into providing me an unredeemed card thank you  

Dear Razer-Team,is it possible to purchase a replacement base for an Iskur? My chair is no longer under warranty (purchased in 2021). Unfortunately, one of the casters has broken. Thank you very much!  

Have a nice day. I would like to know how I can order the Razer Project AVA from Germany

Hello Razer Support,I have a Razer Barracuda X Chroma headset, but the USB-C 2.4 GHz wireless dongle/receiver is missing. I would like to buy a compatible replacement dongle if possible.My headset model is Razer Barracuda X Chroma. I believe the model number is RZ04-0522.Could you please tell me if a replacement USB-C dongle is available for this model and how I can purchase it?Thank you. 

Hello Razer Support, I tried to purchase Blessing of the Welkin Moon for Genshin Impact using UPI. During payment, I first scanned the QR and paid ₹499 successfully. But after payment I noticed the mobile number was incorrect, so I changed it and a new QR/payment request appeared. Now the payment has been deducted from my account, but I did not receive the Welkin Moon or Genesis Crystals in-game. Please help me verify the transaction and either deliver the purchase or refund the amount. Transaction ID: T2605190042482489486780UTR Number: 607659385287UID: 1810614112Server: Asia Thank you.

Hi, I bought my Razer Blade 16 Laptop last year, and I didn’t know I had to to register my device. The email address I used to purchase my laptop is currently not in use, and I can’t seem to find my proof of purchase or purchase date anywhere. I have the serial number and model number for the laptop. Can someone please help me get the proof of purchase?

I’ve got a Razer Blade 14 and I’m finally getting around to applying the 2023 firmware update for USB4/battery optimization.  I’ve followed the instructions for disabling the trackpad and NVIDIA in Device Manager. . I’m running Windows 11.  I even found a post recommending running the AMD chip updater and successfully did that.   Windows Hello is removed, drive is fully decrypted, all the stuff the install guide said to do. When I run the firmware update, it brings up the update window, but the only button I can press is cancel and it tells me “Detected components are up-to-date.  I restarted and manually checked the BIOS version and it is clearly not up-to-date.  Pulling my hair out and can’t figure out what could be keeping the update from running.  Any help appreciated.