Razer Support

My Razer Kraken Ultimate (RZ04-0318) worked fine for many months of weekly gaming, but recently the mic LED went on (indicating it was muted), but I can’t figure out how to turn it back on.  Pictures in documentation point to the barrel of the mic as the location of a switch, but I can find nothing there.HELP!  I’ve been reduced to using Discord on my cellphone just to be heard. 

Hi, my Huntsman Elite will register 2 to 8 keystrokes whenever I press the 2 key. I have reset the device and updated to the newest firmware. It also happens on devices without razer synapse installed. Any recommendations?

I have an old headset that came in a bundle (mouse, mat, keyboard, headset) from Costco a couple of years back, some variant of the Razer Blackshark V2 X Gaming Headset. This headset has worked (both mic and audio) for my previous pcs that had a dual jack for mic/audio. My newest pc has two separate dedicated jacks for each. So, I used the splitter for the first time since I got it in the box with the headset all those years ago. The thing is, I cannot get the mic to work at all, only the audio. The Line in is supposedly the mic but it does not work at all. there is very little that I have not clicked on to see if it’s under a different name in the mic settings. Any help is appreciated!

Before the update that I got today (1/5/2024), everything is normal, my razer naga x can work on any computer without synapse. After the update, it got disconnected every 2 second and I cannot do anything with it. I tried on many other computers (5) but it won’t work. And today is the freaking last day of the warranty. Are you forcing me to buy a new mouse?!  I cannot believe it, Naga X is one of my favorite and I love playing with it. But after one update I cannot use it any more? What a ridiculous thing to say.I cannot find any firmware to fix this, no problem solved about naga X.  Please give me an answer!

Hello,Is it possible for the Razer Kishi V3 Controller to support an iPad Pro via wired connection (USB-C cable)?Thanks.

I Need to buy a replacement dongle for my wolverine V2 pro 

Hello, I bought the Razer BlackShark V2 X and there is no activation code. How can I solve this?

as I already said, I lost my access to authentication app and back up codes, so now i cant buy stuff with my razer gold currency, and btw it’s frustrating how there isn’t a category for this kind of problems on the razer support, so the only option that i have, it’s to write this stuff here.

I recently bought a Razer Blackshark V2 X from Amazon and it arrived yesterday, but in the box there was no activation code for the 7.1 surround sound function.When I tried registering my headset on the Razer website, it told me that the product was already registered, although when I look in the “my products” page on my account, nothing shows up.The box was sealed and the product was new, so I’m sure it’s not second-hand.I wanted to ask if it was possible to request an activation code.

The first few days I got Razer Nommo Pro , it was so perfect in the first week but after a few weeks , the volume is just so low even I set it on 100. 100 just sounds like 25 to me even less. Today 12th September, the situation is worse. I did my research and tried every possible solution but nothing helps. FYI, all my audio are CD RIP (wav) and flac instead of MP3. Any solution to this problem?

I usually use my mouse via Bluetooth, and everything worked fine until recently. Last month, there were no issues. However, now I can't connect the mouse via Bluetooth anymore.Here’s what I’ve done so far:I updated both the mouse firmware and the Razer Synapse software. I tried macos and windows pc.I followed the user manual to reset the mouse to factory settings and tried to set up Bluetooth again.Issue Details:When I switch the connection mode on the bottom of the mouse to Bluetooth, I no longer see the white profile light that used to appear (it worked before).The mouse still works perfectly when using the 2.4GHz wireless dongle (USB). In this mode, the white profile light is visible as expected.In Bluetooth mode, the white profile light doesn't come on at all.I tried holding Button 5 + Scroll Wheel + Right Click for 3 seconds (as per reset instructions), but nothing happened.

I bought Call Of Duty Garena shells here in razer using Grab Pay, My money is deducted from my Grab pay wallet and successfully paid the garena shells but razer still did not gave me my code, plss help me fix this problem, I submitted a lot of ticket! Still, razer is not helping me! 

I dont have the activation code and i cant register the new product because it said that the product has been registered. the product that i bought is still new. please help

My seller said they send activation code for 7.1 in new versions, only QR code is shown.When I try to register the product, I get an error that it has already been registered. Please send the code to my email account.I have the invoice and the picture of the product. RZ04-0324 JAKARTA  

Hi,I lost my Razer Atheris USB dongle and would like to get a replacement for it. I would like to check if it is possible to buy it from anywhere? Thanks in advance!

Hello,The part H of my Iskur break today, now my chair move all the time.the welding in the base of the chair broke (and now it is tilting forward….cannot be stabilized)Can you give to me référence and where to buy only the part H and also the pneumatic cylinder.I have buy the chair in 2021 on the razer store so the chair is out of warranty but i want to continu to use it.Can you help me Thanks,Alain

I recently bought a Razer Kraken Kitty v2 Quartz Edition headset and found that the mic quality was extremly bad, I searched around and found that some people also had some problems with mic quality as well as people who didn’t have any issues.Im currently unsure if the headset is damaged, if there are settings I have to change or if the headset’s mic is just that bad. Could someone help me with this?????

The reason I’m reaching to let you know that I reply to the email with attachment for the case #(*Omitted)

商品が発送されましたと通知が来ましたが追跡できずいつ届くか分かりませんいつぐらいでしょうか？

Hello, i just bought this product in august 21 from amazon, after putting all the information and trying to register the product, it says its already registered, how can i solve this, i have no money to buy another one

I want to know if my Razer gold card is still active or redeemed 

"Hello, I lost my THX activation code. What should I do to receive a new code by email?" 

I have an issue with me new Blade 14. I have it connected to an external sceen(43” Samsung Smart Monitor M7), using hdmi. When the computer turns of the screen and goes to sleep mode the monitor will go to standby. Waking up the computer by touching the mouse or keboard will start the computer but the externa monitor stays in standby. If the computer is set to expand to both the laptop monitor and external monitor, only the internal one wakes up.I have updated the graphics drivers, tried different power settings, different hdmi cables, pulled out the hdmi cable and put it in again without any effect.If I turn on the screen manually it works again, any ideas on how to wake the screen automatically, this worked with my previous laptop.

I’ve recently gotten my mouse, and I’ve notice that my mouse m1 is having trouble clicking and it is hard to click on. I pressed my mouse m2 and it was light to click on, but my m1 is hard to press.

I purchased a Blade 17 in 2023, I believe it is a 2022 make. I have had 0 problems with it up until a month ago. When I boot up, the labtop’s screen works fine for 15 to 30 seconds then goes blank. I sometimes work on an external monitor. So far, it will detect any external display I connect. It will not detect its own display. The fact that its own display works fine for a few seconds each time I boot up, leads me to believe it is not a hardware issue with the display. I have been trouble-shooting this and have tried updating drivers, and many other things but nothing seems to work. I see some people’s monitors simply stop working all together and they have them replaced. But I have not seen any forum posts where the display works briefly upon boot up and then stops. Has anyone had this issue before, or aware of a fix? Thank you!