Razer Synapse

After update to Synapse 4, Blackwidow Elite Media Keys RGB are not fully light up. When I exit from Synapse, media keys RGB are fully light up again.  Synapse 4 Active: Synapse 4 disabled:  Please help.

Hello to all When i first used My Razer Basilisk V3 i installed Chroma RGB app and Synaps 3...Going into Chroma RGB i could simply  select the RGB effect and change  the speed or colours …I never had Razer updates or anything it was awesome… i reinstall windows  and Chroma RGB app and Synaps 4..I opened the   Chroma RGB app the simple settings are gone i now have to use the Chroma RGB Studio app..Even after following the tutorial video i can’t get the effect  to work why Razer made things worse i don’t know..Can i get the older version of Chroma RGB APP back ?? because i rather go back to the very easy simple settings Of  the older chroma RGB app and i do not want to be forced to use studio….

I have the viper v3 pro and haven't played faceit in 2 months for context. When playing cs2 normally my sensitivity is completely fine and the usual however when I try to play Faceit and turn on their anti cheat software it drastically lowers my sensitivity. I've tried to change my sens in game then change it back to no avail. Is there a solution to this? The only time it sometimes works is when I reinstall synapse however reinstalling the software every time i want to play faceit is annoying.

My C:\Windows\Installer\Razer? is over 13GB. I’ve read from others that it can be unsafe to delete this. Is there a good way to reclaim this space? Is it actually safe to delete? 

I have purchased the Razer Freyja haptic gaming cushion and am trying to use for Sim racing. I have Simhub but cant see the Freyja when I try and add a new device. I have it connected, on and have the Razer Synapse app aswell. No idea how to connect it.

Hello,I’m using Razer Synapse 4.0.86 and Razer Chroma 4.0.63. I have Deathadder V2, Firefly V2 and Ornata Chroma. I have a strange (and annoying) behaviour, every time the system reboots automatically (for example to apply Windows Update patches, after a blue screen, ecc….) the Chroma lights on every Razer device are off before the login. After I login to the machine, the lights turn on after a while when the user profile starts loading. This does not happen if I manually reboot the system, the lights are on even before the login.Anyone else with the same issue ?It seems something is not restored correctly before the user log in.

Hello, could you please tell me if support for the THX Competitive mode is planned for the game Arena Breakout: Infinite?

Synapse for Mac is relentlessly opening the system settings, prompting me to grant it permissions that it has absolutely no business asking for.I’m using a mouse with no RGB lighting, so Screen & System Audio Recording is unnecessary. Full Disk Access? Seriously? That’s a huge ask for an app that adjusts my mouse sensitivity. I don’t even need Bluetooth access, because this mouse has a dongle. It’s one thing to ask, but when the app is open, it constantly pops open the dialog asking for these things, and if you focus the window, it will open the related pages in the system settings. It’s extremely intrusive.

Dear Razer Team,Hi, I need to know why my mouse is not working. Let’s look at the picture. Do you see extra buttons that the mouse allows to change anything keyblind? It works when the mouse is moving, click and drag, but the extra button won’t work on Synapse 4. However, my mouse works fully on Synapse 3, unlike Synapse 4.Please let me know if you plan to add the list to this mouse or fix it. I’m really disappointed that I used Synapse 4. I hope you will understand this. Thank you.Best regards,keehin2002

I’ve already sent this to support but I thought I’ll put this here too.This is an issue I have only on Synapse4.Basically, when ever I cycle keymap(I use 1 as main and 2 for some obscure shortcuts) and use it, Synapse can randomly overwrite the 2nd keymap with the mapping of 1st’s.Here’s a video of me reproducing this issue by spamming keys while cycling, but this has happened multiple times when I’m using Tautarus normally and I don’t spam keys.My temporary solution for this is to dupe the preset so I can switch to it when it happens, delete the original and dupe the dupe for next time...

im on firmware 1.0.2.0 and my sidetone has a really annoying delay and it sounds badhas anyone found a fix?ive tried things other people tried on different headsets but nothing worked

When using the microphone sidetone option on Synapse, my microphone has what seems like half a second delay, which makes it unusable, sounds like im speaking over myself. And it´s not a hardware issue since when connecting via bluetooth to my phone, the sidetone is perfectly fine. I noticed this first when i changed from Synapse 3 to Synapse 4. I just rolled back to Synapse 3 and the issue is still there. Guess none of the versions work fine. Closing/reinstalling synapse doesn´t fix this issue. And when connecting to my PS5 the sidetone is still as lagged.I also had a problem with my Razer Raptor 27 not being detected on Synapse 4. And i could´nt get the option list for the different THX and EQ modes on the Blackshark for one of my games (PUBG), while the rest showed the options, PUBG had no options to tune EQ or THX profiles.Please fix Synapse 3 before releasing yet another bug infested version...

So I can’t get my Razer naga V2 pro to show up on my synapse for MAC despite being on the supported items list. is this a common issue, or is there something commonly missed in dealing with synapse for macos? 

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.

USB plugged in and case lights up, both THS and underglow but Synapse won’t recognize it. Tried uninstalling and reinstalling, nothing. Case is listed as supported and even trumpets that fact on product page.Called support, btw, after 8-10 minutes going around and around woman helping me said she’d be right back to walk me through some things then the line went dead. Tried calling back in several times but my number must have been flagged as only ever went to hold music after that, then “heavy call volume” announcement and then disconnected. Incredibly shoddy customer service for “premium” products.

Hello. I bought the Kraken V4 X headset. Now I've set everything up and THX spatial audio is working fine, but when I look in BF6 and in the app, I can only select Stereo or THX spatial audio as my profile.But BF6 has other profiles. How can I activate them?

Hello I have a 31-inch screen Weight 16 lbs Does it match Razer Monitor Stand Chroma

I am using the Razer Blackwidow V4 low-profile TKL keyboard and the Synapse 4 software. When I try to allocate the hypershift-function to a custom key the hypershift option does not appear (I have seen videos on YouTube with other keyboard, where the hypershift option (arrow) appears when clicking on a custom key). So right now, the only way to activate Hypershift is the FN key, which is too far away for my purposes. I want to use the CapsLock key to trigger hypershift. Can we expect to get this functionality in future Synapse and/or keyboard firmware updates? This is actually an essential function I need to have using this keyboard.

Hypershift still does not work on Synapse 4 for my Deathadder V3 pro. It does work on my Huntsman kayboard. The only way to make it work on my mouse is to close down synapse completely then it starts to work again. I’ve been reporting this for around a year now please get it sorted or I will be forced to switch eco systems where I know the features I need work properly.

The THX Game Profiles just don’t work at all, first there’s no games or apps recognized automatically, second when I try to add a executable and confirm it literally does nothing a the list continues empty, I just upgraded to windows 11 and the issue also happened in windows 10, so reinstalling synapse don’t work, pls help

How to close a topic or Mark a question as solved? 

After upping to Synapse 4 and buttons not working and uninstalling and reinstalling and sending support logs I decided to go back to Synapse 3.  Did the full uninstall according to the Razer webpage and lots of restarts. Reinstalled Synapse 3 and could not get my NAGA Hyperspeed recoginized, the Tartus was.  I finally got it recognized and tried some macros and they do not work. Tried to go to the Macro module and click on it the header buttono and nothing.  Go to the Modules window and it’s there as an installed module.  Try to go to it from an actual key assignment, the “Manage Macros” button and again it clicks but nothing, it does show the word “Marco” in the grey strip at the bottom.   Any ideas? Win 10. All latest versions of everything.

The mouse is getting shown and I can create macros but as soon as i want to change the aktions of the Buttons the Page turns gray and I cant do anything 

I know it may seem like a small thing however the ability to change the trigger dead zones seems like a much needed feature that has been implemented before in the past. I don’t like using the mouse click triggers but I also need to have fast actuation on the triggers. $30 controllers on Amazon have it so why not this $120 controller? It literally has everything else I want and need except the ability to adjust the LT/RT trigger deadzones, which seems like an easy software update to implement.

Software info:Windows 11 Home 24H2 build 26100.4652Razer Synapse 4: V4.0.562 build 4.0.86.2508050339Razer Chroma: V4.0.562 build 4.0.63.2508050337Razer hardware: Firefly V2 Mouse MatBlack Widow v3Naga v2 ProThe details: Today's update to synapse 4 brought a NEW problem. My rgb doesn't load at system startup. The Synapse 4 and Chroma software ARE running as per settings to run at system startup, and verified with a quick glance at the processes tab in Windows Task Manager.The rgb only loads..when I open ANY Razer software, be it Synapse or Chroma.I have uninstalled and reinstalled the COMPLETE software suite and endured the resultant fiasco of getting everything set back up rgb and scroll wheel tension wise.  ..what in the name of that warm place where bad people go have they done