Replies posted by Razer.JaqenHgar | Razer Insider

Replies posted by Razer.JaqenHgar

172 Replies

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hdiuweogntk
posted in Razer Support

Cynosa chroma keyboard stopped working

hdiuweogntkMy keyboard stopped working. The lights are still on, but all the keys are unresponsive. I tried to update the firmware, but the website doesn`t even have it for RZ03-0226. When I`m trying to use other Chroma firmware versions, the update doesn`t work - it`s stuck on the initial window with "connect the device to your PC". Well IT IS CONNECTED. I rebooted the computer multiple times, changed USB port, uninstalled and reinstalled Synapse, and nothing works. Model RZ03-02260100-R3M1 What else can I do? Your keyboard is highly likely on a “Demo Mode” right now. Please refer to this article that provides some instructions on how to hard reset or exit "Demo Mode" on your Razer keyboard. Should the issue persists, send me a PM with the serial number to validate your device for RMA options. Thread locked to curb the conversation to PMs.

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2 years ago
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pro_we
posted in Razer Support

Razer Kraken 2019 base model not working with Synapse 3 or 2

pro_weI have tried both of them, neither of them working and the device is showing up as Realtek Headphones in my drivers list. I cannot find any updated drivers for it or anything. Can anyone please help me with this as without being able to customize my equalizer they do not sound even decent. Unfortunately, your Razer Kraken 2019 is not a Razer Synapse-supported device. You may, however, adjust uneven audio balance or poor sound quality on the Sound Control Panel. Make use of this article that guides you on how to have your device produce a better sound quality. Shoot me a PM should you have further concerns. Thread locked to curb the conversation to PMs.

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2 years ago
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jigsaw091917
posted in Razer Support

Razer Kiyo Pro Won't Update v1.01 to v1.05

jigsaw091917New camera. Gives me the update prompt which I follow all the way through "Please unplug and reconnect your camera to continue." However after doing that, nothing further occurs and that screen just remains. I have tried several times now. I’m glad that the problem sorted itself out. Anyway, you can PM me anytime should you have other concerns. Thread locked to curb the conversation to PMs.

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2 years ago
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freshBlackBeancove139
posted in Razer Support

7.1 surround error

freshBlackBeancove139I reset my pc, then I went to install 7.1 surround sound again and when I went to put the activation code in the "7.1 surround sound" application again it says that the code has already been used, what do I do? 7.1 Surround Sound should automatically reactivate once you log in with the same Razer ID you used while activating the code. But considering the error message that you’re getting, you may need to clean install the application to try to resync it with our servers. Feel free to send me a PM should you wish further assistance. Thread locked to curb the conversation to PMs.

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2 years ago
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VividAuburnrushsecret774
posted in Razer Support

Razer Viper Ultimate Battery % Won't Increase

VividAuburnrushsecret774Since yesterday my Razer Viper Ultimate refuses to charge, the battery level won't increase. I've tried directly with the cable, using the dock, re-installing Synapse, and even using another computer without synapse where it still showed low battery even after being plugged in for about an hour. I've also tried things such as having the mouse powered off for 30~ minutes before attempting to charge, still nothing. I'm out of my warranty period so I'm out of luck in terms of getting a replacement. The mouse works fine when plugged in, but I bought it primarily because it's wireless so if there's any way to get this battery out of it's "stuck" state I'd be ecstatic. Has anyone had any similar issues? Thanks for anyone who's able to help! There is no battery replacement available for Razer Viper Ultimate yet, and you pretty much have covered the suggested troubleshooting from our support site. With that, I bear the stamp of performing a firmware update to see if

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2 years ago
pan0phobik
pan0phobikInsider
posted in Razer Support

Razer Synapse is driving my PC's USB crazy

pan0phobikIt seems like more often, over time, my USB devices keep restarting along with everything that is connected to Synapse. Everything Chroma will turn off, I'll hear multiple windows alerts telling me devices are disconnecting/reconnecting, and it eventually goes back on. Except sometimes there will be casualties. For example: It happens the worst when I want to really immerse in a game and I set everything to ambient so it syncs with the colors on my screen. Often times I'll get many series of USB devices restarting when I'm using an ambient profile and after the 3rd or 4th round often times some of my devices won't be performing with the set profile in Studio. Like everything will be ambient except for my mouse cable bungee and my headset stand. Or my mouse pad. Or all 3. I've reinstalled USB drivers, confirmed all USB are showing no errors in device manager, can't narrow down why this keeps happening. There may be an issue with the Razer Synapse application. I suggest tha

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2 years ago
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aeroPeachinsight509
posted in Razer Support

Razer BlackShark V2 Pro Random Disconnects & Beeping

aeroPeachinsight509Just had this issue happen to me these past two days, i tried to uninstall / reinstall software didnt work. I tried moving usb ports, didn't work either. I even tried going to my laptop and same issue, it randomly disconnects and reconnects with a in and out beep. Anyone solve this? I appreciate that you’ve covered the suggested troubleshooting. Let’s update the firmware of your Razer BlackShark V2 Pro to see if it fixes the issue. Please send me a PM with the serial number to check for the exact firmware updater. *Thread locked to curb the conversation to PMs.

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2 years ago
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Hambalek
posted in Razer Support

Installation failed with error code: 130

HambalekHello, so i was downloading Razer Synapse for my Razer Viper Mini, downloading went perfectly fine, but when it started to install, it just stopped and gave me an error. Thanks for help in advance. Error code 130 usually happens when an application fails to connect to the internet because of proxy configuration. You may have to adjust the proxy configuration on your computer and try to reinstall the Razer Synapse afterward. Here’s a guide to install the Razer Synapse properly. Should the issue persists, send us a PM with the screenshot of the error message to further investigate the problem and check for possible fixes. *Thread locked to curb the conversation to PMs.

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2 years ago
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qqiissttiinnaa
posted in Razer Support

activation code is not visible

No worries! I’ll guide you towards requesting a new code since the one you have is unreadable. I just need you to send me a PM of the following information so I can initiate a code generation request on your behalf: 1. A photo of the unreadable activation card. 2. The original box that shows the device’s serial number. 3. A photo or copy of your proof of purchase. You may save the files in Google Drive, copy the link, and include them in your PM. *Thread locked to curb the conversation to PMs.

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2 years ago
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froSTed1030
posted in Razer Support

Mamba Elite Double Click Randomly

*Thread locked to curb the conversation to PMs. froSTed1030After a few years of basic use for work, my Mamba Elite seems to randomly double-click while holding down the left mouse button. Clicking to highlight has become a nightmarish issue where sometimes it begins to highlight the section then loses the highlight and instantly begins to highlight a different section. It's acting as though clicking and holding to drag is sporadically dropping during the drag. I saw posts from 2018 with a firmware update but my firmware is updated, so that's not it. This happens on several computers, so it can't be the software. The USB connector is not kinked, bent or damaged in any way, there have been no liquid spills or anything like that. It must be hard for you to deal with the double-clicking issue since you use this device for work. For now, you can follow these steps as they may fix the issue on your Razer Mamba Elite. Should the problem persists, send me a PM with the serial number to check

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2 years ago
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Endzior
posted in Razer Support

Razer DeathAdder Elite stuck in Razer Bootloader

EndziorHello, today my mouse got stuck in bootloader mode, is there any way I can flash it myself? Was trying to look in the internet for any kind of firmware upgrade tool, but seems my mouse is too old? Thanks Hey! I checked our system and found a firmware update for your Razer DeathAdder Elite. Please send me a PM with the serial number to provide you with the exact firmware updater. *Thread locked to curb the conversation to PMs.

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2 years ago
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JustinRampage
posted in Razer Support

Razer Mamba Wireless Mouse 2 Years From Purchase - Double Left Click Problem

JustinRampage I purchased my Mamba Wireless Mouse (Serial number: *Omitted) from (*Omitted) | Order# (*Omitted). I'm having a bad double left click problem. Can I get some help? Thanks! *Removed the attached proof of purchase and other details. Refer to our house rules. This issue is maybe caused by a software bug. You may follow this guide to see if it fixes the double-clicking issue on your device. If nothing changes, send us a PM with the serial number to look for firmware updates that may correct this. *Unlocked as requested by OP.

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2 years ago
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Fapruary
posted in Razer Support

Blackwidow Chroma V2 Key Spam

I appreciate that you’ve covered some of the suggested troubleshooting. Let’s try to rule out some more software troubleshooting. Please perform a hard reset to see if it fixes the issue on your keyboard. If nothing changes, send me a PM with the serial number to check for firmware updates that may correct this. *Thread locked to curb the conversation to PMs.

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2 years ago
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-CyberRecon-
posted in Razer Support

Need help (RMA Stuff)

-CyberRecon-So i just sent off my headset to razer support today but it says the case is closed (i got the label on the 5th) . What do i do Hey! You can rest assured that our Support Team will take good care of the device you sent for RMA. I will also check its status in our system to give you relevant information about this case. Just send me a PM with your case number so I can perform an in-depth investigation. Let's pick things up from there. *Thread locked to curb the conversation to PMs.

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2 years ago
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JustinRampage
posted in Razer Support

Razer Mamba Wireless Mouse 2 Years From Purchase - Double Left Click Problem

JustinRampageFor anyone else running into this double click problem, try updating the firmware for your mouse. The guide that Razer.JaqenHgar linked above did the trick! Hey! I'm glad that the guide fixed the issue, and I appreciate your kind gesture to help others by posting the fix here. To preserve this thread, I'll be locking it now. You can send me a PM should you need further assistance. Have a good one!

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2 years ago
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CosmicLattetechnolink980
posted in Razer Support

My code activation 7.1 Surround Sound is not working

CosmicLattetechnolink980I already use my code activation 7.1 Surround Sound in my pc, but I had to uninstall 7.1 Surround Sound razer app, and now my code activation is not working. Hey! You no longer need to reactivate 7.1 Surround Sound using the code. It should automatically reactivate once you log in with the same Razer ID. Also, you may need to clean install the application to try to resync it with our servers. Feel free to send me a PM should you wish further assistance. *Thread locked to curb the conversation to PMs.

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2 years ago
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riceatusc
posted in Razer Support

basilisk x hyperspeed dongle

riceatuscI seem to have lost my dongle for my mouse after attaching it to my laptop. How can I go about getting a replacement? Sorry to hear about that! I checked the official online store of Razer, and it seems like there is no available dongle for your Razer Basilisk X Hyperspeed yet. For that reason, I will check our system to see if a dongle for your device is available. Please send me a PM with the serial number to check the dongle for your device. Take note that the Razer Warranty Policy does not cover claims due to any unacceptable use or care of the Product, including (without limitation) misuse, abuse, or negligence. *Thread locked to curb the conversation to PMs.

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2 years ago
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ondar01
posted in Razer Support

Razer Nari Ultimate

If your headset is no longer turning on, the issue is either caused by a faulty battery or charging cable. Do you have another charging cable to try and see if the headset works? If it doesn’t, please send me the serial number to validate the warranty status of your device for possible RMA options. **Thread locked to curb the conversation to PMs.

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2 years ago
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bitreview386
posted in Razer Support

Kraken 7.1 headset not working with certain games

It’s weird that your Razer Kraken 7.1 stops working when you launch Battlefield 4. Have you tried using other headsets or maybe even a pair of speakers with the game you're having issues with? Let me know through PM and include the serial number so I can check accurate fixes for this issue. Let’s pick things up from here. *Thread locked to curb the conversation to PMs.

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2 years ago
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nickboing
posted in Razer Support

my death adder v2 pro is lagging while gaming

nickboingi got this mouse for Christmas and it has been lagging playing higher end games and non of my other mice do this. i cant even use it wirelessly because it lags with nothing open. Thanks for assisting @FiszPL! Let me take over from here. I'm sorry to hear that your Razer DeathAdder V2 Pro is lagging when it's considerably new. For now, your may follow this guide to see if it fixes the issue. If nothing changes, send me a PM with the serial number for possible RMA options. **Thread locked to curb the conversation to PMs.

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2 years ago
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bytepointCoolGrey345
posted in Razer Support

Razer Hammerhead True Wireless v2 right earbud not working!!

bytepointCoolGrey345I just got them today. They worked once. I put them away to charge and now the right one gives no light no pairing sounds, nothing. I’ve tried pairing them together nothing is working! Hey! I'm with you on this one. I understand how you feel considering that you just got the device today. For now, follow this guide as it may fix the issue. If nothing changes, send me the serial number to validate the warranty status for RMA options. *Thread locked to curb conversations to PMs.

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2 years ago
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streetclassicMindaro934
posted in Razer Support

7.1 surround, license code already used (shouldn't have been)

streetclassicMindaro934Hello, I purchased a tournament edition headset quite a while back and only scratched the card off today. When I tried registering it said that the license code had already been used. Not by me. I'd like some help with this please. The scratch card was intact until 15 minutes ago, and I'm not getting an "invalid license" message, just "already used". I downloaded the 7.1 app, so the place I'm typing it in is the correct one. I reckon that you're not supposed to get that error message considering that you only used the code today. I can initiate a code generation request on your behalf provided that you send me the following: 1. A photo of the scratch card. 2. The original box that shows the device’s serial number. 3. A photo or copy of your proof of purchase. You may save the files in Google Drive, copy the link, and send them through PM. I look forward to hearing from you. *Thread locked to curb the conversation to PMs.

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2 years ago
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smiQi
posted in Razer Support

Activation code Barracuda X

smiQiHi, I bought a used Barracuda X via Amazon Warehouse. Unfortunately, there is no activation code for the 7.1 Surround Sound in the package. Can I get one from u guys? Would be amazing. Otherwise, I would send the headset back. Thanks and regards, smiQi Hello there! You have to register your device by following the steps on this page, and the code should be sent over to your registered email address. You might need to check on your spam/junk folders since the code might stray in there. If you don't receive anything, PM me the serial number of your device so I can initiate a code generation request on your behalf. *Thread locked to curb the conversation to PMs.

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2 years ago
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Turquoiseplaneretro685
posted in Razer Support

Razer Blade Ethernet Problems

Turquoiseplaneretro685Ok so this is my first post so I apologize for format and all that jazz. English is also my secondary language so sorry for bad grammar and stuff. I have a Razer Blade 15 Base Model Early 2020 and just today my Ethernet port stopped working. Tried a different cable and checked on other laptops so the issue has to be in the Blade 15. So I tried Windows Updater for the drivers. I checked the Network Adapter with show hidden devices and it just seems like my Ethernet driver just disappeared. Since the driver is nowhere to be seen that helped me rule out the idea of the port itself being damaged. So after a whole day of reading and stuff I tried installing the driver from the Realtek website but that didn't work either saying the network controller was not found and to plug the cable if Deep Sleep Mode is enabled. To me it feels like this issue has an easy fix and I'm just failing to see or find the obvious. Anyways any help would be appreciated. Again, sorry for an

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2 years ago
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ThePanzerPleb113
posted in Razer Support

Razer Synapse not opening ONCE AGAIN

ThePanzerPleb113So tired of having to come back to deal with this. Razer synapse is not opening, which means that my keyboard stays cycling through all the colors. I just want it to stay as one static color, but can't do that if synapse does not open. Video shows me pressing "Launch synapse" as well as closing and opening razer central, with nothing happening. Why does this always keep coming back? I am sorry to hear that the Razer Synapse is not opening. I recommend that you perform a clean reinstallation of the application to see if it corrects the problem. If nothing changes, please gather Razer Synapse 3 logs and send them to me via PM to identify the culprit to this issue. *Thread locked to curb the conversation to PMs.

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2 years ago

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