Replies posted by Nancy8975 | Razer Insider

Replies posted by Nancy8975

49 Replies

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rambler358Insider
posted in Razer Cortex

Razer Cortex keeps crashing/rebooting my PC :(

Hi Oldkight and Fatuba, We are sorry to hear what you guys experienced. Our dev team is trying to dig out the cause of such an issue. It would be very helpful if we can get your help getting some logs for investigation. Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

35
NK.33
3 years ago
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Persifaly
posted in Razer Cortex

RAZER CORTEX INSTALLER

PersifalyRazer cortex does not install, when try to install in folder where is cortex installer appear a text document with this message "Failed to write installer file (No such file or directory)". My PC have 3 disks "F" "E" "X", the directory disk with windows (10 64bit) is disk "F". What i need to do for do for installing without change disk name or maybe the problem is not the name of disk? Hi Persifaly, please change the install location for Razer Cortex when installing. The option is at the bottom right.

1
Nancy8975
3 years ago
R
Ramennoodlesplz
posted in Razer Cortex

Help

RamennoodlesplzCant open cortex may be a problem with my PC or I just installed it incorrectly? Hi Ramennoodlesplz, can you give us more information on this one? Is there an error message when you try to launch Cortex? And please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and DM me the link. Thank you.

1
Nancy8975
3 years ago
azls73
azls73Insider
posted in Razer Cortex

Cortex cannot connect to the internet ???

azls73i just don't know why,,,pc all have internet but cortex just says no internet connection !!! Help please !! Thanks azls73 Hi azls73, can you check if you are running the latest version of Cortex, which is 9.9.8.1244? If not, please update and see how it works.

4
azls73
3 years ago
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MODERCRAFT11
posted in Razer Cortex

Problem to install Razer Cortex

Hi MODERCRAFT11, we hear you! Could you DM us your PC specs and just to check if you are running on Windows 7 Service Pack 1 or later version? Thank you.

1
Nancy8975
3 years ago
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jbreaper
posted in Razer Cortex

Cortex causing Steam game running error

jbreapercortex seems to confuse steam every so often and makes it think that a game I've been playing is still running (I've confirmed that it's cortex causing the problem, the .exe for the games is not in the task manager and the problem resolved when I closed cortex). Is there's a way to resolve stop this from happening that doesn't mean not using cortex? Hi there, sorry to hear what you encountered. To look into this issue, we need your help in gathering more information. Can you please provide the name of the game that you are experiencing this issue with? And please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

1
Nancy8975
3 years ago
E
Exxips
posted in Razer Cortex

How can I exclude disabling a service that's not listed in razor?

ExxipsHi, ok I did as you said, I believe this should work: https://drive.google.com/file/d/1jgGS9gTtvLdXY8qDv5uSLf52y2-h9_S5/view?usp=sharing Thanks! Can you give us a list of the name of the services that have been closed? Thank you.

4
E
3 years ago
E
Exxips
posted in Razer Cortex

How can I exclude disabling a service that's not listed in razor?

Hi there, sorry to hear what you encountered. Can you provide the names of the services that are being closed? And we need your help getting some logs for investigation. Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

4
E
3 years ago
PhrostByt
PhrostBytInsider
posted in Razer Cortex

Cortex rewards not working after update?

Hi guys, we were doing some server maintenance earlier. Sorry for the error. But it's back to normal now. So start gaming!

9
AlphaTay
4 years ago
aiyionman
aiyionmanInsider
posted in Razer Cortex

Tapjoy on CORTEX Mobile Paid to Play (Silver Points)

Hi xCryptik, thank you for trying to help. Hi aiyionman, thank you for exploring the new way of earning Razer Silver. Please go to Tapjoy Offerwall and tap on the hamburger icon on the top left. Then tap on Reward Status. State of Survival should be found under Opened. Hope you guys enjoy Cortex Games.

32
G
3 years ago
A
AwesomeNate06
posted in Razer Cortex

Razer Cortex Won't Open

AwesomeNate06Thank you for your help. However, if I open Razer Installer and click repair, I found that the problem goes away. That's wonderful news. Thank you for keeping us updated.

6
P
4 years ago
A
AwesomeNate06
posted in Razer Cortex

Razer Cortex Won't Open

AwesomeNate06 Sorry to hear what you encountered. To analyze the cause of this issue, we need your help getting some logs for investigation. Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

6
P
4 years ago
J
jaymz
posted in Razer Cortex

No FPS for RDR2

jaymzdone Thank you for helping.

6
gstsdw
4 years ago
J
jaymz
posted in Razer Cortex

No FPS for RDR2

Hi there, sorry to hear what you encountered. To investigate this issue, please submit a FEEDBACK from Razer Cortex. You can find it from SETTINGS >> ABOUT >> FEEDBACK. Please make sure that "Send log file" option is ticked. Thank you.

6
gstsdw
4 years ago
V
venturecampCorn677
posted in Razer Cortex

Activating and deactiving

venturecampCorn677well the issue appears to be it keeps thinking battle field 5 is running when it is not, i have 2 hours played on origin and cortex says 4.5 hours. how do i stop it from thinking its running? We have analyzed the logs but everything seems to be working the way it should be. And we tried to reproduce this issue, but failed. Considering this situation, we suggest you to close Razer Cortex when this issue happens again. Then go to Task Manager >> Processes to see if there is a process named "bfv.exe " starting and stopping itself. If this is the case, please try to repair the game or your origin client, or you can try reinstalling the game to see how it works. Please keep us posted on the result. Thanks.

4
Nancy8975
4 years ago
H
huxree
posted in Razer Cortex

Razer Cortex not working properly

huxreeRazer Cortex says it boosts my game and then upon the game launching it'll restore everything for no reason Sorry to hear what you encountered. To analyze the cause of this issue, we need your help getting some logs for investigation. Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

3
FiszPL
Vanguard
4 years ago
V
venturecampCorn677
posted in Razer Cortex

Activating and deactiving

venturecampCorn677Cortex keeps starting up the booster and then shutting off while just sitting on my desktop without running anything Sorry to hear what you encountered. To analyze the cause of this issue, we need your help getting some logs for investigation. Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum. Thank you in advance for your help.

4
Nancy8975
4 years ago
R
rambler358Insider
posted in Razer Cortex

Razer Cortex keeps crashing/rebooting my PC :(

rambler358Okay, I don't think it was set to shareable. I haven't really used DropBox that much. Can you try this link instead? https://www.dropbox.com/sh/nz9gq8m7uohe9lm/AAAZLHpAvadcaVf6zp_WmCVxa?dl=0 It's working now. The engineers are looking at the logs. Let's give them some time.

35
NK.33
3 years ago
R
rambler358Insider
posted in Razer Cortex

Razer Cortex keeps crashing/rebooting my PC :(

rambler358I just uploaded another minidump file to the DropBox link above from a BSOD that occured right after booting up Windows about 20 minutes ago. I just tried the link from your last post but got an error saying "The folder "/Logs" doesn't exist." Can you check and see what's going on? Thank you.

35
NK.33
3 years ago
R
rambler358Insider
posted in Razer Cortex

Razer Cortex keeps crashing/rebooting my PC :(

rambler358Okay, after some research I figured out the dump file thing. What kind of memory dump file are you looking to see (Small, Kernal, Complete, Automatic or Active)? Hi rambler358, please find the ones that are close to when the BSOD happened in the directory %SystemRoot%\\Minidump and send to us for analyzing. Thank you,

35
NK.33
3 years ago
R
rambler358Insider
posted in Razer Cortex

Razer Cortex keeps crashing/rebooting my PC :(

rambler358Ever since installing the latest Cortex version 3 days ago, my PC would randomly crash (reboot) with a blue screen error. After uninstalling Cortex my PC has since remained stable. I'd really like to have Cortex installed, as I like its features. But until Razer can fix the crashing with it I'll have to do without. Hi rambler358, sorry to hear what you encountered. To analyze this issue, we need your help getting the dump files. Please upload the dump files to services like Dropbox or Google Drive and paste the link here in the forum. Thank you,

35
NK.33
3 years ago
I
Inkypig
posted in Razer Cortex

Cannot click "Load Wishlist" button in cortex to import my steam wishlist

InkypigI'm not that simple minded of a person, but when I open the window to paste or type in my steam community user ID, there is a spinning wheel next to steam, and in the window the "Load Wishlist" stays grayed out as though I haven't typed anything. I click it repeatedly and nothing happens. What am I missing? Hello, sorry to hear what you experienced. Can you try uninstalling and reinstalling Razer Cortex to see how it works? If you encounter any trouble, please contact us at any time. Thank you.

3
dekades
4 years ago
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MOONSTONEheadOnyx861
posted in Razer Cortex

How do I favorite games on the Razer cortex home page.

Hi there, to add a game to favorite list, please hover your cursor on the game and click "View Dashboard". Then ticking the star in front of "Add to Favorites" will have the game in the list of favorite games.

1
Nancy8975
4 years ago
Hardsequencer
Hardsequencer
posted in Razer Cortex

Cortex issues

Hi there, sorry to hear what you encountered. Please go to https://support.razer.com/contact-support/ for help. It's a better way to get efficient feedback as this forum is better for discussion. Thanks for supporting Razer.

2
kennethyha
4 years ago
PhrostByt
PhrostBytInsider
posted in Razer Cortex

World of Warcraft still not working?

Hi everyone, sorry to hear what happened. We did some checking on the background, and things seem to be working fine now. Please restart Razer Cortex and then run Heartstone from LIBRARY to see how it works. Thanks.

58
PhrostByt
4 years ago

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