Replies posted by t0can | Razer Insider

Replies posted by t0can

17 Replies

Q
qokapiInsider Mini
posted in Razer Support

Synapse 3 no work and idk why not work

Hey Mate!Could you please explain what actually seems to be the issue? I'm not sure how to help since I don't know what isn't working.

3
t0can
1 year ago
S
satolasInsider Mini
asked in Razer Support

Razer blade 2019 15 won't turn on.

Hey Mate!I know exactly how you feel I had almost the exact same issue with my Razer Blade 15 aswell! I did the exact same thing and basically reset my whole computer and it didn’t fix it. For me, my boot drive screw had loosened over the years and my drive was disconnecting randomly, this would force it to go into safe mode and basically not let me boot until the drive was reconnect and the computer had recovered lost data left in the RAM.Anyway, I would suggest pulling your laptop bottom cover off and just giving all the connections a once over, make sure all the ribbon cables and connectors are plugged in well and make sure everything looks clean. I would also usually suggest pulling the cooling pipes off and cleaning the fans plus reapplying new thermal paste BUT don’t do this if you aren’t confident! Sudden shut off is usually not a software thing.Let me know how you go!

1
t0can
1 year ago
Seashellplanequick820
Seashellplanequick820Insider Mini
asked in Razer Support

Kaira Pro not connecting to audio app

Ah okay I understand now, looks like the Razer Audio App need location services permissions to be enabled before it can detect any devices, so just make sure that’s enabled in the app permissions first. Restart your phone for good measure then try going through the connection steps here:Razer Audio App Support & FAQs 

14
S
3 months ago
E
everRubyJET231Insider Mini
asked in Razer Support

RZ09-03102E22 Driver Assistance

Hey Mate! The screenshot won’t give any information about what the drivers actually are specifically. However, after a fresh install sometimes motherboards and devices will have certain hardware that Windows can’t get the correct drivers for, you’ll have to go the manufactures website for your computer and install any of the necessary driver packages they supply.This is a pretty common annoyance when building a computer, where higher end motherboards come with non standard network controllers that require specific drivers to function.Let me know how you go!

1
t0can
1 year ago
P
Petros2113
asked in Razer Support

On-site technical support

That shouldn’t be a problem at all! Batteries are Usually really easy to find as manufactures are required to offer replacement parts and Razer just recently started working much closer with iFixit. Head over to the iFixit website and see if you can find the kit for replacing the battery, should come with all the gear you need to do it and instructions!Razer Laptop Batteries | iFixitOtherwise, contact the iFixit team to see if they can source something for you. I would go to them to source something before I go to Razer support because they usually are much quicker at getting an answer haha.Let me know if you have any questions.

4
P
1 year ago
Seashellplanequick820
Seashellplanequick820Insider Mini
asked in Razer Support

Kaira Pro not connecting to audio app

It’s unlucky you will be able to access any of those features without the app since they are all software dependent. So just to be clear, when the headset is switched off: you are able to connect to it using your phone? as in when the headset is switched off it is shown in the Bluetooth options on your phone?  If this is the case then just make sure it is actually not the other way around. As in when you think its switched off it is actually switched on. Try listening to music or looking at any lights on the device. Naturally, the headset would be unable to connect to anything when it is switched off. 

14
S
3 months ago
Q
qokapiInsider Mini
posted in Razer Support

Synapse 3 no work and idk why not work

Hey Mate!I’m not sure what you problem actually is? If you are having issues with synapse try uninstalling it and reinstalling it with a fresh download from the Razer website. This will likely fix your problem otherwise it is possible its being prevented from working by a third party malware blocker that you might have to disable to try and install synapse.

3
t0can
1 year ago
storyautoPastelBlue726
storyautoPastelBlue726Insider Mini
posted in Razer Support

Deathadder v2 pro WiFi interfering with my home router

Hey Mate!It sounds like it’s as simple as your mouse and your wifi access point are putting out the same signal and your computer is getting confused and mixing up the two. Image there's one remote controlled car (your computer) with two controllers that are telling it to do different things (your wifi and your mouse). I would suggest switching your wifi channel to either channel 6 or channel 1, this should move it away form the mouse channels and see if it changes anything. Here is a link to help you out:Guide to Configure Wi-Fi Channels and Channel Widths to Improve... (intel.com)Let me know how you go!

2
PaleMagentavinebest941
4 months ago
Brians.
Brians.Insider Mini
asked in Razer Synapse

Constantly Have to Log Back into Razer.

Hey Mate! I’d check a few things out: most installed clients or apps need a way to remember your login details. They can do this a few different ways though. It’s likely Razer synapse works on a system where when you login, synapse creates a “login token” that it encrypts and puts in the local storage wherever synapse is installed. For obvious reasons, the exact way that the razer servers connect your account and profiles to your local machine is unknown. I have had similar issues that I figured out were caused by me manually adjusting my computers identification settings. e.g. I had my ip address on a “dynamic mode” where it changed regularly to increase security. I would suggest making sure you’re internet settings are all set to default and your drivers are fresh, then I would also recommend that you don’t run any VPN’s at startup as synapse might be location based and require you to login when your ip changes dramatically.Let me know if any of this helps!

9
LAPISLAZULIYellowtech781
2 months ago
P
Petros2113
asked in Razer Support

On-site technical support

Hey Mate!Unfortunately I don’t believe that Razer has an official repair/technical support location that is accessible to the public. Its likely they have an internal support team that handles warranty repairs though. If you need face-to-face technical support, most reputable repair places should be able to help you. Unless it’s audio, mobile, or mice related, it is rare to find repair places for those. I would honestly suggest contacting Razer support and just seeing if they can help you with any specific problems you might have.Best of luck!

4
P
1 year ago
Z
Zhenghao0104Insider Mini
asked in Razer Support

Razer support pissed me off

Hey Mate!I’ve been interacting with Razer support for many years and trust me when I say they definitely aren’t the best out there. However, I can speak from experience when I say that most companies that sell a product will have a process they have to follow for warranties. It is very rare for any large-scale company to offer replacement parts as warranty solutions, majority of the time it is more cost effective for them to exchange your broken product for a new one. The more expensive the product is however, the less they will want to exchange it (which is fair enough, no one wants to lose money!). Anyway, I’d suggest calibrating your display and following these guides I’ve linked below. I would be surprised if this didn’t solve the issues with colour temperature. Razer support will likely be bringing up blooming or halo-ing since it is the most “common” issue on LED panels. How to improve the image quality, color, and resolution on a Razer Blade displayHow to calibrate your monitor

1
t0can
1 year ago
Seashellplanequick820
Seashellplanequick820Insider Mini
asked in Razer Support

Kaira Pro not connecting to audio app

Hey Mate!I would recommend checking out this sight and following these instructions:How to connect the Razer Kaira wireless headset to a compatible deviceOtherwise run through the user guide and go to section 5:Razer Kaira Pro HyperSpeed (PS5) | RZ04-040302 Support & FAQsYou should find the solution to get it connected on there. If following those instructions properly don’t work, then its possible there a problem with the app not with your headset. It gets really annoying but android apps can sometime not work 100% with all hardware. Otherwise try connecting the headset to a different phone and see if it works fine, if it does it’s likely something to do with the audio/bluetooth drivers on the pixel 6a.Let me know how you go!

14
S
3 months ago
U
UntamedJaguarInsider Mini
asked in Razer Support

Black Widow V4 Pro Console Compatible

Hey mate!From what I can see the keyboard should work fine, pretty much any wired mouse or keyboard will work with the consoles it’s only Bluetooth devices that can run into issues. as for the basilisk V3 Pro I would think you should be fine to use it however, even on a computer some games get annoyed with the high polling rates and I need to adjust them in synapse to be able to play. So, I would recommend getting a wired mouse but if that isn’t an option then you might just have to wing it to be honest.

1
t0can
1 year ago
L
lotuscchiInsider Mini
asked in Razer Support

Deathadder Essential - cursor jumping & unable to reach support.

Hey mate,I’ve had similar issues in the past. I can’t say exactly what you need to do and trust me when I say I understand how frustrating this can be. Let’s try narrowing down exactly what’s wrong.First of all, try using your mouse on a different device, and try use a different mouse on your computer. If you are having these issues on a laptop try unplugging the mouse and seeing if the trackpad does the same thing. This will tell us if the issue is either mouse side or computer side.IF MOUSE WORKS ON ANOTHER COMPUTER:This means the issue isn’t to do with your deathadders hardware. This can seriously annoying to diagnose or super simple. At some point from your mouse moving to the cursor being displayed there is a software bug. I like to troubleshoot from the mouse to screen like this: start at the mouse, inspect it to make sure the sensor is clean. Follow the cord and make sure the cord isn’t damaged. Then check the usb connector for any visable damage. check your usb port to see if i

1
t0can
1 year ago
M
monank547
posted in Razer Support

Not able to pair Razer Turret Gaming Lapboard (RZ03-0133)

Hey mate, I know its obvious but try these troubleshooting methods a go: 1. Just double check that it is in Bluetooth mode. Check the mode switch on the side, make sure you can see the blue Bluetooth symbol not the 2.4 symbol. 3 red and 1 constant blue does mean its in Bluetooth mode but still make sure. 2. An issue I had is that I didn't even realize that my motherboard(mobo) didn't actually have Bluetooth. Some motherboards have it and some don't, usually if your mobo doesn't have Wi-Fi antennas out the back then it doesn't have Bluetooth. What's your motherboard model? Go to device manager and see if you have a Bluetooth section in the first couple device sections. If you don't you will have to buy a Wi-Fi/Bluetooth adapter. 3. Finally, check to see if it will connect to another computer. If it does than you know its a problem with your pc not the actual device itself. Let me know how you go!!

1
t0can
1 year ago
D
danishblunt
posted in Razer Support

Replacement parts for Razer Phones

Hey, I've been having the same problems with my charging port. I highly suggest that you go and get yourself a wireless charger. It's slower but at least you can actually be sure its charging. If you manage to find any ways of getting parts let us know.

1
t0can
3 years ago
mltan
mltanCEO
posted in General Discussion

What would you like to see next from Razer?

If we could get a razer store in Cairns/Queensland in Australia that would be mad! Can we also please get a rework of the razer ouroboros. It's my favourite mouse but its starting to get a little bit out of date now. It was one of the sickest and most hyped mice back in the day and think its time for it to make its great return to the mainstream gaming scene. <3 #plzmin

5948
sharesharpRed352
17 hours ago

Badges

View More
CookiesCookie settings