Replies posted by ittroll | Razer Insider

Replies posted by ittroll

27 Replies

dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

Best to read the very long list of known issues before installing. 

25556170
CatsArmy
1 day ago
Zorn_
Zorn_Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

No update for 2 months?

IMO there should be no mandatory requirement to create a user account and connect to remote servers in order to change the colour of my locally attached keyboard/mouse. Partly for privacy concerns and partly for sustainability.

19
alexvojacek
5 months ago
Zorn_
Zorn_Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

No update for 2 months?

Sadly, SignalRGB is another app which wants to harvest your data. All I want is to set static individual per key colours, which change for different applications, without needing an Internet connection or online account.

19
alexvojacek
5 months ago
Zorn_
Zorn_Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

No update for 2 months?

I’ve never seen a beta programme with such lack of information or engagement from the developers. But then, I’ve never been on a Razer beta before.

19
alexvojacek
5 months ago
A
AlteredDeathXInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

CPU Usage

Useful post. This new version really is a lemon if your have to turn off key features like lighting and Chroma Studio in order to minimise process load.

3
GomerPyle1
29 days ago
Zorn_
Zorn_Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

No update for 2 months?

What kind of issues? I don’t see any? All those listed here:Although it is entirely unclear what has and hasn’t been fixed in the past year. But that is another story...

19
alexvojacek
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

I jumped onto the beta for v4 but haven’t installed it yet. There is a very long list of issues including not opening or crashing if Synapse cannot access the Internet. This makes me think that the code is still very reliant on phoning home to configure profiles.Unfortunately, the beta also lacks clear issue tracking or a published change log.

9
I
5 months ago
I
InfiniteHenchInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

A zillion 'RazerAppEngine' processes running

(though that isn’t necessarily the best way to implement multi-threading - to those speculating, they aren’t the same thing) There is the right way and the Razer way. 😉

10
SamukaPalhinhas
5 months ago
I
InfiniteHenchInsider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

A zillion 'RazerAppEngine' processes running

Is this the new multi-threaded architecture in action? 😬

10
SamukaPalhinhas
5 months ago
dekades
dekadesCommunity Cowboy
posted in The New Razer Synapse | Razer Chroma App Open Beta

Welcome New Users!

I’ve just joined the beta and luckily all my hardware is supported. However, there are a couple of known issues which I think I would find too intrusive in daily use. The Known Issues post says it will be updated frequently, but it is dated from a year ago and doesn’t give any indication that it has been edited. Will issues get marked as fixed once fixed?

11
Terepin
22 days ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

So Razer Support have now closed my call. They claim to have identified the root cause, but cannot provide an estimate of when a fix will be implemented. They go on to say that updates to this issue will communicated through release notes and change logs. The funny thing is I’m yet to see Razer publish any meaning release notes or a historical change log. What jokers.My above workaround is better than anything Razer Support have manged to produce in 4 months. That will have to do for Synapse v3, I live in hope that v4 works better.

9
I
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

I have spent the last three months working on this with Razer Support. They have been unable to resolve the issue and frequently try to close the case.I am sure this issue was caused by an update in July. Frustratingly, Razer do not allow you to rollback updates or install previous versions.I have however found a solution which worked for me. I performed a clean re-install of the latest version (as I have done before) but this time, after installing and configuring, I blocked the Razer executables from accessing the Internet. Specifically the following:razerinstaller.exerazer synapse service.exerazer synapse 3.exerazercentralservice.exerazer central.exerazer synapse service process.exeI also disabled the Razer Update Service.After doing this, my profiles are now being retained. It seems that some part of the phone home code is causing the local profiles to be deleted on boot.

9
I
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

I was told that work was continuing on my case and that updates would be provided via email as soon as they had more information. This was a lie. The “system” closed my case. I have now opened a new case.

9
I
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

I had several email exchanges with Razer Support, performing many actions and supplying all manner of different logs. In the end they said they could not reproduce my issue and were going to close my call with no resolution.A Google of “Razer synapse deletes profiles” has many results. Razer really needs to own this problem. They agreed to keep my call open, but I suspect it has been blackholed. 

9
I
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Synapse

Synapse Chroma Profiles Not Loading After Wake from Hibernate

Thanks for posting, I don’t sleep my PC, but I am experiencing this same issue after every fresh boot. I think this started happening after a recent Synapse update. I import my Chroma profiles and link them to my games and it works fine. But next boot they have gone again.I did a full clean re-install as detailed in Answer ID: 1708. But this made no difference.I run Synapse in Guest mode (without logging into my Razer account). Previously this worked fine, but I’m wondering that got broken in the update.I’ve opened a support case.

9
I
5 months ago
signsWaterspoutthink150
signsWaterspoutthink150Insider Mini
posted in Razer Support

Synapse Chroma Profiles Disappear After Long Sleep/Hibernate

Thanks for posting, I don’t sleep my PC, but I am experiencing this same issue after every fresh boot. I think this started happening after a recent Synapse update. I import my Chroma profiles and link them to my games and it works fine. But next boot they have gone again.I did a full clean re-install as detailed in Answer ID: 1708. But this made no difference.I run Synapse in Guest mode (without logging into my Razer account). Previously this worked fine, but I’m wondering that got broken in the update.I’ve opened a support case.

1
I
10 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Synapse

[SUPPORT VIDEO] How to Perform a Clean Re-Installation of Razer Synapse 3 & 2.0 on Windows

Only the best quality software requires a clean reinstall which recommends not installing the default modules. I wonder if this will fix the age old disconnection bug? /peripherals-mouse-keyboard-disconnect-many-times.33847/

27
I
3 years ago
B
bmoreawesom3Insider
posted in Razer Synapse

Synapse Change logs?

I believe it does. I think it typically says "Various bug fixes".

14
Razer.Caziel
3 years ago
B
bmoreawesom3Insider
posted in Razer Synapse

Synapse Change logs?

Oh, a new update installed today. I'll just go check the change log... Seriously, how hard is it?

14
Razer.Caziel
3 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

Many people (my self included) are experiencing this disconnection issue when connected directly into their motherboard. The problem is the software, not the hardware.

179
S
2 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

I had a disconnect/reconnect flapping episode the other day whilst in a game. So it's still not fixed and I've still had no response to my support case.

179
S
2 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

I haven't suffered from the disconnection issue since the Synapse update which was released just before Christmas. I can't be sure it is fixed though because there are is no change log and I still haven't had any response to the support case I opened in November. :frown_:

179
S
2 years ago
I
ittrollInsider Mini
posted in Keyboards

Lighting, profiles, on-board memory and hardware defaults

Thanks for posting the link to the previous discussion. It is quite eye opening to see how many people just want a single colour mode when Synapse is not running. Whilst it might not be true for all models, this is one of the built-in effects on the Huntsman TE. It really wouldn’t be difficult to make this a configurable default option. Some of the excuses in that old thread are laughable and don’t address the fact that paying customers just want a simple static colour effect.

13
B
3 years ago
B
bmoreawesom3Insider
posted in Razer Synapse

Synapse Change logs?

I am looking for this too. It did an auto update yesterday and I cannot find a changelog anywhere. Perhaps you can see this prior to installation, but that doesn't help with auto updates. Why is it so difficult for the devs to tell us what they changed, "Various bug fixes", just doesn't cut it. It would actually be some good PR to detail exactly which of the many bugs have been fixed...

14
Razer.Caziel
3 years ago
J
jesseinsfInsider
posted in Razer Synapse

Peripherals (Mouse/Keyboard) disconnect many times

Razer Support sent me a feedback survey for the support call they haven't responded to. :confused_: They didn't score very high...

179
S
2 years ago

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