Solved Threads | Razer Insider

Solved Threads

496 Threads

VividTangelotechbuzz950
VividTangelotechbuzz950Insider Mini
asked in The New Razer Synapse | Razer Chroma App Open Beta

Synapse beta on mac?

Hi yall, i have question even though im on windows. Will be Synapse 4 Beta on mac os?

3
FiszPL
Vanguard
1 day ago
polyOPALYellowRose589
polyOPALYellowRose589Insider Mini
asked in Razer Support

Chroma Lighting for Basilisk V3 bug regarding Reactive lighting in Chroma Studio

Hello. This bug is fairly simple. I just got a Basilisk V3 Razer mouse, but when creating in the Chroma Studio, using Reactive at all simply entirely disables any mouse lights. It doesn’t matter what layer the Reactive effect is on, it seems to universally cause the lights on the mouse to stop working entirely. I was wondering if anybody has had any similar experiences or solutions to this issue. I have a Blackwidow keyboard as well, which works perfectly fine with the Reactive effect This seems to be the only effect that has this problem.

4
G
1 day ago
T
thFernInsider Mini
asked in Razer Support

WiFi won't turn on, RAZER Blade 15

I am copying this from another user because I am having the exact same problem and I am at the same state after trying a good bunch of things >> I am unable to activate WiFi on my Razer Blade 15 Advanced 2019 (Intel Wi-Fi 6 AX200 160MHz). Whenever I try to enable via the Windows control panel, the switch toggles to "on", sits there thinking for a while and then turns "off". When running the network troubleshooter on that adapter, it says that the Wifi switch is turned off. However, as far as I can tell, there is no physical WiFi switch, and no function key switch to disable WiFi. This used to work just fine, and this problem came up recently.I have disabled and re-enabled the wireless device. I have uninstalled the device and reinstalled it. I have updated to the latest wireless driver from Intel. None of these have resolved the problem. Has anyone else seen this, or are there any suggestions to fix it?

10
TheInfamousBill
2 days ago
TheTiGRich
TheTiGRichInsider Mini
asked in Razer Support

Delivery Address

I need help changing the address on an order I placed on the 20th of April. The status of the order is still at “Received” and still hasn’t been shipped yet. I am assuming it’s because of the address I placed and how confusing it could’ve been. That’s why I want to change it.Please help!Thank you.

1
TheTiGRich
2 days ago
X
XxxKaMuKaDzExxXInsider Mini
asked in Razer Support

Activation code

Good afternoon, the following situation happened, I bought Razer Kraken v3 headphones, there is no activation code in the box, I registered the product on razerid.razer.com, then I tried to request an activation code on the official website, but when I enter the serial number of the product indicated on the box, it gives an error , please tell me if it is possible to somehow solve this problem, perhaps the activation code has already been used and I received headphones with the code already used. S/N:(removed); P/N: RZ04-03770200-R3M1 my mailbox: (removed)

2
Razer.Aero
3 days ago
Faazz01
Faazz01Insider Mini
asked in Razer Support

Blackshark v2 pro (broken right henge)

I bought Blackshark V2 pro wireless headphones and after 2 months of gentle use, the right hinge broke. Please get it replaced, fixed, or refunded. this is so unfair given that I have been using Razer headphones for so many years and when I decided to upgrade and buy the most expensive product this happened. it's so upsetting. Also, I did contact the store I bought it from and they suggested reaching out to you. I did not drop it once or hit it with something. No one used it but me and I have been very gentle with it. I think this is a manufacturing error. I have been using Razer headphones for more than 7 years and nothing like this ever happened to me.  

5
everxPastelViolet179
3 days ago
M
MemzyyrnInsider Mini
asked in Razer Support

I mistakenly scratched some numbers off

I mistakenly scratched some numbers off from the card 

1
wirebyteFeldgrau898
4 days ago
T
TrooXieInsider Mini
asked in Razer Support

Viper V2 PRO doesn't connect after unplugging charging cable.

Hello, I hope you are having a good day. I've been a Razer product user for about 3 months, I can't remember exactly. My problem started the same day I bought/used the mouse and continues;After using the dongle for the classic 2.4ghz receiver of the Viper V2 PRO model, I charge the mouse, but when I plug the cable into the dongle again, the mouse does not move. While this is happening, the mouse appears to be connected in the Razer application and its charge status is shown as a percentage and sometimes it is shown as 0%, but after a while it gets better again.At the same time, the light on the scroll part of the mouse gives a signal by flashing white, but no matter what I do while the computer is on, I cannot solve this problem. To resolve the situation, I need to restart the computer while the mouse is in wireless state.I think the reason why the mouse sometimes shows 0% is to prevent damage to the battery when the mouse is wired charging, and it shows this status as Red*0% to the ap

1
Razer.sushi.boi
5 days ago
H
HuenaShiInsider Mini
asked in Audio

7.1 surround sound

Good evening. I bought a razer kraken kitty ed. v2 pro, which cannot provide 7.1 surround sound. I see this text when requesting an activation key: "Your Razer device is not eligible to receive the 7.1 Surround Sound activation code. Please refer to the section "7.1 Surround Sound System for Gaming headset" for information on suitable products." What should I do?

2
SandY2969
5 days ago
PEARLSeaGreenbest709
PEARLSeaGreenbest709Insider Mini
asked in Razer Support

kraken v3 pro

The activation code for surround sound for kraken v3 headphones does not arrive

2
Razer.Aero
6 days ago
Z
zMazikeenZInsider Mini
asked in Razer Support

Razer Kraken Kitty V2 for Ps5

Hi! So I’ve bought the razer kitty with cable for my PS5 and I’ve wanted to have a longer cable so I can move a little more and not be too close to my tv. I bought the USB 3.0 cable extender from Ainope? It’s from amazon and someone told me that it would work but I try connecting it and its just turns on and off immediately. I just wanted to know if the razer headset with cable are compatible with a USB 3.0 extender to connect with my ps5

4
T
6 days ago
AcidGreenaeroportal471
AcidGreenaeroportal471Insider Mini
asked in Razer Support

need help

So I won Razer Barracuda Pro from Google play diamond rewards and have not gotten it but says received? Also there's no way to track the item so guessing they just didnt send it?

13
AcidGreenaeroportal471
8 days ago
rdalcroft
rdalcroftInsider Mini
asked in Razer Support

Razer Synapse 3 causing Fullscreen Games to Minimise without warning

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

32
murubun
9 days ago
R
RachealfInsider Mini
asked in Razer Support

I mistakenly scratched some numbers off

I’m really disappointed on Razer gold. I have been complaining about the card I bought that I mistakenly scratched some numbers off… I sent you the card and I didn’t got anything from you… I really not feel good with what the admin is doing at all…. Please send me the numbers I scratched off… you have the reference number already. I wouldn’t be happy if I lost my $50 Razer gold gift card I bought tho.

2
Razer.Aero
9 days ago
sleekWaterspoutfocus134
sleekWaterspoutfocus134Insider Mini
asked in Audio

I didnt receive 7.1 surround sound code

I didnt receive  7.1 surround sound code and i cant found it  (i bought it from amazon) so i cant benefit from 7.1 razer and headset software

2
sleekWaterspoutfocus134
9 days ago
S
Smalloscar46Insider Mini
asked in Razer Support

Item not delivered or update on the product delivery

Evening Razer,  I have a problem which i had claimed through a redemption code on the 6th april However my order is saying it has been received and nothing has updated since i have placed it, shipping says 5-7 days and any problems should have only added 2-3 more days on top. Order #RZGBRD1000001577315I have had no update on what has happened with said product and wish to know what the problem is and why i still haven’t received it   I would like to find out if anything has happened or if i will actually be receiving the product because i am in the dark here really 

5
R
10 days ago
T
tom.nisbetInsider Mini
asked in Audio

Razer Nari ultimate headset flashing blue light

Headset has a blue flashing light when i turn it on despite the usb dongle being plugged into my pc. The headset had been working fine for a while until suddenly it stopped working and is no longer connecting to my pc. 

32
techSugarPlumretro932
10 days ago
connect.ashraf
connect.ashrafInsider Mini
asked in Razer Support

Need to Change Mobile Phone Number

Hi, I need to change the mobile phone number connected to my Razer Account. Unfortunately, I don’t have access to the old phone number. I have full access to connected email and also backup email. I’m already logged in to my device. Now I need to change the mobile phone number. Please help.

1
Razer.Aero
11 days ago
Epicomaniac
EpicomaniacInsider Mini
asked in Razer Support

Synapse hypershift does not work anymore

I have Razer Deathstalker V2 Pro keyboard and Razer Viper Ultimate mouse. after 10/02/2023 update of my synapse to 3.8.930.92719, my keyboard hypershift no longer functions, that means everytime I try to use hypershift it freezes and synapse stops working per se’ along with an error stating “the program contained error and needs to be closed and reopened”. Well I do that and this loop happens again. these are the diagnostics I went through and no luck fixing:1- Clean install Razer Synapse.2- Updater keyboard and mouse firmwares.3- Looking up the internet and not a clue.Please help me with this.Thanks

3
M
12 days ago
A
Abashusain231Insider Mini
asked in Razer Gold & Silver

Razer Gold Pin

Hello, I purchased a razer gold gift card from Kroger store as a gift but when i wanted to scratch off the panel to reveal the pin, i mistakenly scratched off the last 3 digits on it . please how can i get the last 3 digits i scratched off?

10
FiszPL
Vanguard
12 days ago
A
asfdfasdasfdfsadfasdInsider Mini
asked in Razer Support

Razer Viper 8k middle mouse button switch part number

My scroll wheel mouse button is having double clicking issues and I would like to replace it. It looks like a generic square microswitch but has no markings on it. Is there a part number for it or an equivalent switch? Thanks

1
FiszPL
Vanguard
12 days ago
RayrayGumiChan
RayrayGumiChanInsider Mini
asked in Razer Support

How do I reply to forum posts?

I can see the reply box to some posts like the introduction post but for the recent giveaway post for Have a Nice Death. There is no reply text box but I see other people can reply? I tried looking around the forum to see if there was a requirement I needed to hit to reply to certain posts but I couldn’t find anything? Please let me know if I am just blind thank you!

3
buzzSlateBlueplane220
15 days ago
DarkSiennawatchpulse945
DarkSiennawatchpulse945Insider Mini
asked in Razer Support

Razer Blade 16 Touchpad Firmware Updater Freeze at 90%

After updating Windows I decided to update Razer software, I started with https://mysupport.razer.com/app/answers/detail/a_id/13561 which is the latest Touchpad Firmware, released a couple a days ago. I had version 04 and this one is 05 according to the updater.It took only a couple of minutes to go form  0 to 90% but now it's freeze at 90% for over an hour. Neither the keyboard nor the touchpad respond but the laptop is working.The time is updating and I get event popups from other software. I tried to use an external keyboard/mouse but doesn't work either.The links says "Important: Do not force restart or shut down the Razer Blade during this process." but what's the alternative in this case?

3
retroYaleBluefirst282
15 days ago
everheavenAwesome185
everheavenAwesome185Insider Mini
asked in Razer Support

Redeemed product on Google Play but hasn't shipped after over 2 weeks

Hi, so I received a free Razer Cobra mouse from Google Play as part of a special reward but after ordering on April 12th it has yet to ship, and I cannot look at the order status because I was not logged into a Razer ID at the time of ordering and there is no way to contact support directly to ask about the status.I have an order number from the confirmation email but have no way to look at if it has been shipped or any kind of tracking.Is there anywhere we can directly contact support or is this the best chance at getting their attention?

3
greatLightCyanventure306
15 days ago
merypog
merypogInsider Mini
asked in Razer Gold & Silver

1500 silvers

hi guys if i earn 1500 silvers would i get the razer backpack and the mouse or there is only a chance i might get thatplease answer me if you know im new here☺️

1
xCryptik
Vanguard
15 days ago

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