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Just wanted to know my order status but it's saying error when ever I check try to look at it order number RZUSRD [removed by moderator]

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Anyone else notice the controller loosing signal or having input delay while on Xbox wirelessly? Returned one controller already thinking it was defective. May just be software related? Any help fixing this would be great! 

I want to change my phone number to the current one I don’t own the previous anymore and the email as well since I haven’t used that one for years, can someone help me?I do have the usual required data on other questions:1. Razer ID:2. Email address that is associated with Razer ID:3. Date of Birth:4. Full Name:5. Old Phone number:6. New Phone number:7. Country:

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

I have a 2024 Razer Blade 14 and after updating my AMD drivers from version 24.2.1 to 24.12.1 in AMD adrenaline my laptop’s screen becomes stuck at 60hz. This wouldn’t be an issue but Windows 11 24h2 automatically updates these AMD drivers with no way to roll them back. I have tried many versions of the AMD driver with no luck. I have removed the AMD and NVIDIA drivers, reinstalled them and nothing. Synapsis and Windows display both show no 240hz option. I have rolled back the drivers and am currently staying on 23h2 and it is working fine but I would like to update eventually. 

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

HelloMy name is Krzysztof and a few days ago I downloaded Razer Cortex.When connecting the platforms, I noticed that there was no integration with the epic games store and xbox platforms and they were visible in the tiles below the integration. Here's my main question: is this an oversight, maybe something isn't working with this integration, or does Razer Cortex not yet support integration with Epic games store and xbox? Moreover, when I try to connect my Origin account and, for some time now, EA app, I keep receiving a message about the failed attempt. As a computer layman, I can only guess that the integration may be outdated.I would be extremely grateful if someone more familiar with the topic from the community or support staff could provide me with detailed information about these 2 questions.Best regards,Krzysztof

  Hello, My Razer Blackshark V2 Pro (2023) dongle doesn’t work anymore and I can’t use my headset on my computer anymore.   Is it possible to get a dongle replacement?   Thx.

Hello!, I can’t seem to login to my creator account, So, I had originally created my account Using the google button and changed the email a while back, and it wasn’t an issue until I shut my computer down and had to re-login. Now every time I try to login with google it puts me into a standard account or prompts me to make another creator account. And so, I tried to link up my social channels (TikTok) and it said it was already taken, So.I’m not quite sure what to do, I even tried to change the password using the original email and it never sent me an email to either inbox.  

sooo i tried like 15 times re installing it and every possible way but this just keeps coming up and i'm tired now been trying for more than 3 hours and nothing works, if anyone knows a way to fix this please help me, i don't want to get a new mouse.. it happened after i re installed my windows 11 and after that i have no idea why it's not working. any help please ? 

I can’t make out the serial numbers. The I, o,O the letters and numbers are not defined 

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

 My mouse is having some problems, and I can't seem to access the RMA application page correctly on the Razer website (the stupid AI is wasting so much of my time). Please help me if any admin see this post.I've tried sending a private message to @Razer.ScarletRouge THXXX

Hi i just both the razer blackshark V2x 2 days ago for my ps5 its really great and i just knew about the 7.1 activation code and i dont have a scratch card just a card with QR and the box so i want to ask how do i get the code and does it activate on ps5 too or only pc ?

Hi everyone,I am reaching out to Razer Support and the community regarding an out-of-the-box hardware failure on a brand new Razer BlackWidow V4 X.The keyboard was purchased on October 6, 2026 (06:35 AM) at the Dufry / Avolta Duty Free shop at Rio de Janeiro Airport (GIG) by my partner as a gift for me. I have the official purchase receipt/proof of purchase readily available.Device Information Model: Razer BlackWidow V4 X Serial Number (S/N): (removed for security purposes) Purchase Date: October 6, 2026 Purchased From: Dufry / Avolta (Rio de Janeiro Airport, Brazil) Proof of Purchase: Original store receipt on hand (issued in my partner's name) Current Location: Argentina Issue DescriptionFrom the very first time I plugged the keyboard into my workstation and initialized it with Razer Synapse, the device has exhibited severe key ghosting and registration issues.Specifically: Keystrokes frequently fail to register when typing at normal speeds or pressing multi-key combination

Hello all, I would like to start off by saying I love razer products but this one isn’t for me. I recntly recieved my order yesterday however I have changed my mind and would like to return it but when I go through the return portal and select the product I’m returning, then the courier it’s followed by an error message. Any help would be greatly appreciated, thanks.   

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

I use a Razer doc so I can easily switch between my MacBook and my gaming PC by switching USB cables. I’ve remapped Cmd to Opt and Opt to Cmd on macOS keyboard modifier keys settings to mirror the MacBook’s keyboard so I can type with keys in the normal order as if I’m using the laptop. But for some reason Ctrl+Tab is acting like Cmd+Tab and cycling through apps instead of browser tabs.

I bought Razer BlackShark V3 X headphones, but there was no code in the box to activate 7.1 sound. What should I do?

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

I’m hitting the issue where I need to disable secure boot to get rid of a Invalid signature detected. Check Secure Boot Policy in Setup error message.I’m also unable to access the bios settings to reset the keys I need to. Is there an expected date for a fix for this? it’s incredibly frustrating.

Dear Razer Customer Relations / Support Management,I am writing to formally submit a complaint regarding the unacceptable standard of customer service I experienced during my recent support case involving my Razer Viper V3 Pro, with particular emphasis on the conduct and quality of assistance provided by your representative, Francis.I respectfully request that this complaint be reviewed by a supervisor or Customer Relations Manager, rather than being redirected to the representative whose handling of my case is the subject of this complaint.1. Background of the original support caseI initially contacted Razer after my Viper V3 Pro developed a progressively worsening metallic noise from its scroll wheel after approximately nine months of normal use.The device had never been dropped, exposed to liquids, disassembled, or subjected to accidental damage or misuse.I cooperated with your support team, provided the requested information, explained the circumstances surrounding the defect, and

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

As others have posted, my keyboard will randomly stop receiving input, but the RGB stays active. The only way to fix it is to unplug it and plug it back in, and while playing a game, that gets very annoying. I have the latest version 1.02.00, and this issue still occurs. I just recently got this keyboard, and I'm kinda disappointed with how it's been recently because when I first got it, it worked perfectly.