Solved Threads

Hi, I bought a Razer HH v3 wired on Razer's official Shopee shop and I noticed that button's build is not secured or has a gap Please check the attached image Is it really like this or not? 

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

How do i change my old mobile number i lost ages ago

Hi everyone,I received a Razer Gold PIN as a birthday gift, but I can't figure out where I can redeem or activate it.I have a Razer account, but when I go to the Razer Gold website, I can't find the option to enter my PIN anywhere. I have also checked the available payment/reload options, but Razer Gold PIN doesn't seem to be available.Is there currently a problem with PIN redemption, or am I looking in the wrong place?I'd really appreciate it if someone could tell me where I can redeem my PIN or how I can use it.Thanks in advance!

I'm facing a problem where the program won't open. More specifically, it opens and appears in the tray, but it doesn't work. In the audio mixer, the 7.1 option appears, but there's no sound. On my previous headphones, everything worked fine, but now I'm facing this issue. The headphones are the Barracuda X Chroma. 

Hi,I’m having an issue with my Razer Kiyo V2 camera (RZ19-0537).The camera is not working at all and appears to have no connection with my laptop.What happens: No LED/light turns on on the Kiyo V2. Windows does not make any USB connection/disconnection sound. The camera does not appear in Device Manager. Razer Synapse does not detect the camera. There is no indication that the laptop recognizes the device. My laptop does not have a USB-C port, so I cannot connect the camera directly via USB-C. My current connection is:Kiyo V2 → original Razer USB-C cable → USB-C female to USB-A male hub adapter → laptop USB-A port Could you please advise what I should check next? I would particularly like to determine whether this is an issue with the adapter/cable, the camera itself, or a driver/firmware problem.Thank you. 

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

Have been using headsets for 6 months, today noticed that plastic is cracked and about to break on both sides. Should the warranty cover it.Also, RazerId says it’s Razer Kaira X headset though it came in BlackShark V2 X box and Store receipt also says BlackShark V2 X. 

Hi Razer!I have recently bought a Basilik V3 mouse from an online shop!Can you check its authenticity?The seiral number: (*removed by moderator)Regards!

Hello I’ve been wanting to buy the blackshark v3 pro Xbox edition or the 2XKO edition which I’m guessing are the same but I only play on ps5 would I still be able to use it wirelessly on ps5 using the the hyperspeed gen 2 tongle 

I have had NUMEROUS issues with this. I have even gone through Razer Support and gotten the same model keyboard replaced through the warranty department because I thought it was a product malfunction. I have had this issue for more than a year. It happened so many times with the last keyboard that unplugging and plugging the keyboard back in caused the keyboard lightning to blink constantly and become 100% unresponsive.I don’t know what else to do. It happens with the new keyboard too and the only thing that fixes it seems to be unplugging it and plugging it back in (which will ultimately cause it to break again).I have:Turned OFF Dynamic Lighting in Windows Turned off ‘Allow the computer to turn off this device to save power’ for all Root Hub USB 3.0 under Universal Serial Bus Controllers. Turned off ‘Allow the computer to turn off this device to save power’ for all USB Input Device under Human Interface Devices. Turned off ‘Allow the computer to turn off this device to save power’ fo

Hi Razer Support,I have a Razer Lancehead Wireless (RZ01-02570) and unfortunately lost the original wireless dongle. The mouse is quite old and is out of warranty, and I no longer have the original proof of purchase.I understand that a dedicated Lancehead receiver is required. Could you please check whether a replacement receiver is still available for purchase in Singapore?I can provide the serial number by PM. Thank you!

If I lift the keyboard up and just move it around a little it will automatically disconnect and reconnect, its very sensitive to movement for some reason. Happens every 5-10mins (without touching it while watching videos) when its bad. Sometimes doesn’t reconnect and have to replug the usb. On some reconnects there's no RBG and it isn't being detected in razer synapse.After replugging the usb sometimes it doesn't dc for a few hours but either way I get at least 10+ disconnects everyday.There’s nothing wrong with the usb slots because I’ve used the 2019 Blackwidow for 4 years on the same slot without any issues.(I’ve owned it for less then a week) Things I’ve tried:-Replugging usb into different ports (front and back)-Replugging usb c into keyboard-updating razer synapse-removing power management options “allow the computer to turn off this device to save power” in device manager (human interface devices) on usb slots and Blackwidow.-I tried updating the firmware but I couldn’t, there w

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

I purchased my Razer Enki X chair 5+ years ago, and by now, its warranty has expired. [removed by moderator] (but I won’t divulge more than that in a public space).Recently, I noticed that the chair had begun to wobble and tilt uncomfortably.It also has a tendency to try and rotate into a “valley” when you sit in it.From my observations, I suspect that the gas cylinder has been damaged.I’ve tried to find out what kind of model the cylinder is so that I can purchase the right replacement,but I’ve been unable to find any information under the chair’s technical specifications beyond it being a “class 4 gas lift”.I’ve also not been able to find any official Razer shop where I can find/purchase any Enki X spare parts.Am I just forced to take a chance and buy a new cylinder from a third party, or just buy a new chair?

Hello,What is the last firmware for the Atheris RC30 021702 and how ton install it ?I don’t find it on the inernet. Thx for answers;

Does the Razer Naga V3 Pro have FrameSync technology

I lost my razor viper v3 pro wirless dongle.I did some digging and I unfortunately bought the wrong dongle off of amazon.I later found out that I had to reach out to Razor suppourt to get a new one.Could you please help me.

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Hi, I have a question. Can you expand the "switches" on the huntsman v3 pro Mini and theoretically use other switches?

Hi i lost my razer v3 pro dongle and was looking to get a replacement. what information do i need to give you guys :)

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hi everyone,I recently got a Razer BlackWidow V4 Tenkeyless HyperSpeed and I'm having an issue with the battery charging.The keyboard works perfectly both in Wired and Wireless mode, and Razer Synapse detects it correctly. However, the battery percentage barely increases while charging.I have already tried:USB-A to USB-C directly connected to the PC USB-C to USB-C Different USB-C cables Different USB ports Wired mode while charging Wireless mode while charging Keeping Razer Synapse openThe keyboard was around 24–26% battery and, after being connected for quite a while, the percentage either stayed the same or increased extremely slowly. For example, it went from 24% to 25% after approximately 30 minutes.The keyboard works normally through the same cable in Wired mode, so the USB connection itself seems to be working.Is this charging speed normal for the BlackWidow V4 Tenkeyless HyperSpeed? Has anyone else experienced the battery percentage getting stuck or updating very slowly in Synap

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

How do we know what rank we are and how to get to Insider rank?