Solved Threads

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Hi i lost my razer v3 pro dongle and was looking to get a replacement. what information do i need to give you guys :)

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hi everyone,I recently got a Razer BlackWidow V4 Tenkeyless HyperSpeed and I'm having an issue with the battery charging.The keyboard works perfectly both in Wired and Wireless mode, and Razer Synapse detects it correctly. However, the battery percentage barely increases while charging.I have already tried:USB-A to USB-C directly connected to the PC USB-C to USB-C Different USB-C cables Different USB ports Wired mode while charging Wireless mode while charging Keeping Razer Synapse openThe keyboard was around 24–26% battery and, after being connected for quite a while, the percentage either stayed the same or increased extremely slowly. For example, it went from 24% to 25% after approximately 30 minutes.The keyboard works normally through the same cable in Wired mode, so the USB connection itself seems to be working.Is this charging speed normal for the BlackWidow V4 Tenkeyless HyperSpeed? Has anyone else experienced the battery percentage getting stuck or updating very slowly in Synap

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

How do we know what rank we are and how to get to Insider rank?

Hey guys hoping someone from Razer can help me get a hold of a new battery for my laptop. I can’t use it for any longer than 50 minutes on battery, with gou disabled and min brightness 😭 Please point me in the right direction here as I’ve seen some batteries online that are close but I’m not sure if they’re for this exact model. Thanks!

Cannot boot with Secure boot on or else I get that message. I have to have it off in order to boot.

Hello Razer Support,I have a Razer Viper V2 Pro (White) that I received as a birthday gift. Unfortunately, the mouse came without the original wireless HyperSpeed dongle, so I have only been able to use it through the USB cable.The mouse itself works perfectly. I would really like to use it wirelessly again, and I wanted to ask if Razer could provide a replacement dongle or help me obtain one.Since it was a gift, I don't have the original receipt, order number, or purchase information, and I don't have a way to obtain them from the person who gave it to me.I can provide the mouse's serial number and any other information needed to verify the device.If a replacement dongle can be provided as a courtesy, I would really appreciate it. If not, please let me know the official way to purchase a compatible replacement.Thank you for your help!

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I no longer have access to my old phone number. I would like to request that my phone number be changed. I have also contacted you via PM. I would appreciate your help.

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

I upgraded to Windows 11 from Windows 10 yesterday and my audio just stopped working. When I try to play a test sound via Windows’ tools, it just tells me that there was an error and that it’s unable to play the sound. Does anyone know what I can do to fix this?

Part no : RZ09-0421my battery is swollen to the point that it has broken one of the shafts i bought just 3-4 years ago

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

razer barracuda x razer dongle replacement

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

Last month I get every 4-5 days a message “Secure Boot Violation”, I fix it in Bios but I still get the same message. Is this a system warning? If yes what for.Thanks in advance for answers. 

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

Any solution to this? My headset will disconnect randomly or distortion. I already do full uninstallation and install back for my razer synap amd chroma app. How to solve this issue? By the way i have no problem using my wireless hammerhead earbud.

Hello Razer Support, I have a Razer Viper Ultimate (Model: RC30-030501), and the USB HyperSpeed dongle was accidentally physically damaged and no longer works. My serial number is: (*removed by moderator). I would like to know if it’s possible to obtain a replacement USB dongle, either under warranty or by purchasing one if necessary. Please let me know what information you need from me and the next steps.

I bought the razer deathadder v3 hyperspeed and I noticed that the right mouse click sits 1mm higher than the left one is it somthing to worry about or it’s fine (note that the mouse works perfectly fine)

After a recent Windows 11 update (and with the latest version of Razer Synapse 4), my Razer Tartarus Pro started having a serious issue with the analog stick.Symptoms: The analog stick directions are mapped incorrectly regardless of how they are assigned in Synapse: Right input registers as Up Left registers as Down Up registers as Left Down registers as Right This misalignment happens consistently when I remap any of the main keys on the device. If I create a fresh profile and only map the stick directions, it works initially — but the moment I assign or change other keys, the stick mapping breaks again. Before the update, the analog stick worked exactly as configured in Synapse and was unaffected by changes to other keys.Troubleshooting I’ve tried so far: Full Synapse 4 reinstall Creating a new profile for Tartarus Mapping Complete driver removal (including from Windows DriverStore) Blocking Windows from replacing the driver via Group Policy The problem p

Hi everyoneIam a bit technologically  stupid. My kids say iam to old for technology. I have the kraken v4 pro headsets and I have followed directions to setup Spatial audio. When I go to synapse 4 it continues to ask me to make the kraken v4 pro as default device and i cant do anything else until I do. How do I stop this?Thanks 

I tried connecting my Razer ID and Discord account together on https://razerid.razer.com/account however it comes up with the message “This social account was already linked to another Razer ID”. When I go back to my Discord account, my Razer ID’s there, however back in my actual Razer account itself, Discord is still unconnected.