Solved Threads

I’ve had my Blackwidow v4 Pro for a while now, it works completely fine with my computer but has never registered in synapse. Synapse has detected the keyboard and installed an update upon connecting for the first time, but it has never registered. The windows settings shows the device with the text “Driver not available”Because of this, I am severely limited in my customisation options regarding this keyboard, due to it not being able to register in Synapse.I have tried repairing synapse, uninstalling and reinstalling synapse but to no avail.This seems to have not been brought up yet, so by bringing attention to this I hope it can help others with the same issue with unlocking their full potential of their $400 AUD keyboard.

I’m using the Insider Preview (Dev channel) and the latest Synapse update broke some keyboard shortcuts. For example, Snipping tool key combos don’t work, nor does the Windows key. Closing Synapse allows it to work. Anyone found a solution/workaround besides closing Synapse? I have a Blackwidow V4 Pro.

I lived in Bangladesh. Now, I moved to Canada. Now, I don’t have the access to the number associated with my razer account. Now, i want to change my phone number. What to do now?

my razer deathadder essential is supposedly already registered and i cant connect it to my PC. i got it from a friend and now it wont register

I have changed my mobile phone number and it cannot be used for a long time. I cannot receive the one-time password now. I cannot change my phone number. Please help.

Bonjour je viens d’activer mon casque sur le site avec des séries de code a mettre tout a été activé j’ai reçu mon code  thx spatial audio par email mais il ne fonctionne pas j’ai pu demander un nouveau mais c’est le même code qui m’es envoyer et il ne fonctionne toujours pas comment recevoir un code qui fonctionne ?

I ordered from Razer.com to Canada the Razer Blade 15 and the Razer Power Adapter - 230W in the same order. (I thought this power adapter was different from the standard one that came with the laptop. But it is not.)Now I have two identical power adapters. I would like to return one power adapter. I am copy pasting the order number and my email into return form, but the system does not recognize the order number and email. Message is “We don’t seem to recognize the order number and email.” The 14 day return period is about to expire. What to do? 

I ordered a laptop and power adapter and Razer presented me a Razer Gift Card - CA$260.I received the laptop and power adapter and it is displayed in the order tracking,but about the Gift Card in the tracking says “Product key delivered by email” and “Delivery in Progress”.I understand that the card should be virtual, but I did not receive any Product key, and I cant understand the status of order in the tracking. When I will receive my Razer Gift Card - CA$260 (Product key)?

Good Day,In reference to the above game, neither the steam version or battlenet version is being picked up accordingly by booster prime, I have attempted installing all the dlcs and the standalone version of the base game with warzone 2 installed to no avail.I have the logs ready to be shared, kindly advise where I can send the Google Drive Link.Kind Regards,

I am wondering if the warranty would extend to damage caused by pets, and if not, would it be possible to replace a cable from a headset or would I need to buy a tottaly new headset?

I already followed the steps from previous same scenario problems but I can only hear my voice whenever I do it. Mic mute button still not working. Any solution for this?

Hi,I’ve been trying to locate the activation code on my Razer Barracuda X (2022). I’ve tried adding my product on Razer ID but not activation code was found. I’ve tried accessing the directed page from the support page but it keeps redirecting me to the homepage. I’ve tried contacting support, but the issue is the same with support page. Any help is appreciated. Thanks in advance.

rcm reckj

Hi, can you help me change the number since I can't make the two-factor authentication payment? 

I just got the huntsmen mini and plugged it in. I restarted my computer and all works but it does not show up inside of synapse 3. I have also reinstalled the whole of razer synapse and the other programs. Could you help me fix this?

Hello,I would like to know if it’s possible to enable scrolling with the middle button on Ubuntu with a Deathadder V2. Thank you

Hey comunity, I bought Keyboard BLACKWIDOW V3 TKL (yellow switch) (RZ03-03492300-R311), I can use normaly but can’t configure on Synapse. I test it on a personal computer and laptop, i got the same problem.Anyone have same problem or can be a factory problem.  

Hello, I purchased a Kraken V3 Hypersense. The THX spatial audio software asks me for an activation code which I do not receive, I have registered the serial number on my Razer account. How to get it?THANKS

My huntsman mini just out of noware started spamming letters when i click only one letter it spams it like 7 times, i can't use it; also it have like delay when i try to type i trayed to reinstall synapse but id dind't work sorry for my english. Can someone help me pls?

So I recently purchased a BlackWidow V4 Pro keyboard and most of the time, the keys light up white and do not sync with my other Razer products (Firefly Mouse Pad, Basilisk V3 Pro, and its Mouse Dock Pro). They do not change color with any of the software effects in the Razer software. I’ve tried different USB ports, different cables, reset the keyboard, there’s no firmware, updated drivers, uninstalled/reinstalled drivers, rebooted...everything that’s in the checklist for troubleshooting before contacting support. However, there is one thing I did try that does work. If I connect it up to my laptop, it works fine there….but I haven’t used it long enough to see if it goes to white. I also found that closing out of Razer Synapse seems to fix the issue and launching Synapse manually, turns off lighting on my keyboard and it goes dark. When I close out of Synapse and leave any other app on, I will get my colors back on a rotating basis. So since my laptop does work, that tells me that the

Hello Razer, i just received a kraken x lite for a christmas gift and when i checked out, it came with the paper that has the activation code but instead of having a code, it has a qr code that take me to the razer surround sound 7.1 but i can´t apply to the 7.1 without the activation code, what do i do? 

Hola gente. Tengo el mouse Naga Trinity, con el lateral Hex. Utilizo este modelo porque tengo solo 1 mano, configuro el mouse para poder jugar.Tengo un problema cuando configuro una tecla en la rueda del rato, por lo general (up) lo reemplazo por “Space”, el tema es que cuando lo acciono no funciona, solo lo acciona de forma aleatoria. Es decir, jugando a un juego de aventura, a veces quiero saltar y el input no entra.Gracias.

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have bought the mouse April 20, 2023.Cleaning my surface (Issue persists)Trying a different surface (Issue persists)Plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)Edit: When I check battery, the battery indicator was in the red. It can still power on and connect to synapse but I can’t move my cursor or click. I tried replacing it with another battery but the indicator is still red.

I Have a Razar 2020 model with 4k oLed touch screen but can not find a replacement screen or any method of obtaining one of these rare items.Is this laptop a throw away item as they are very expensive for this purpose.The model is RZ09-03305E53 and I can provide a serial # if needed.It is out of warranty but I would like to fix this and get a few more years use from the device. 

I ordered a Razer Blade 16 and a charger on Dec. 19th.  I received an email saying my order was being processed that same day.  The next day I received a shipping invoice listing only the charger, but the bill included the cost of the laptop!  My credit card has been billed for the laptop *and* the charger, but only the charger is on the razer invoice or in any fedex records.  I have emailed customer support about a refund but I don’t know if it has been too long or if my ticket has been closed.  The chat and web support form in customer care, btw, are bugged on safari for iphone and redirect me to the same page.Where is my computer?  Will it be shipped separately?