Unanswered questions

Hi everyone,I have a Razer Blade 15 2020 base model, and the whole time I’ve owned it I’ve had an issue where if my laptop is plugged in and connected to audio amplifiers, electrical interference causes really awful noise to come out of the amplified speakers.My problem is the same as shown in this video https://youtu.be/jSA2F1AwboUI have found ways of getting round it using usb power isolators and hum eliminators which do work but ultimately mean that I am having to use a whole series of devices because the headphone socket is unusable when amplifiers are involved. This might not sound like a huge inconvenience but because of my job I am having to do this all the time, and in some cases I am having to fix multiple channels so my setup becomes much more complex than is shown in the video.I bought this laptop to use as a musician/DJ, and to be honest this issue has really grated on me as this is a premium machine, advertised as being good for my use case. I bought it during lockdown so

I have some gold in my account, but I can't verify it because it's an old number. Please help.

The Loupedeck software has been updated now a few times, and the Razer plugin hasn’t been updated to support the latest software. Is Razer currently working on or planning on updating the plugin? I’m considering buying another Stream Controller, however that depends on whether Razer will continue to support these devices with software updates going forward.

This just started today but my mouse randomly just flicks up and down very fast almost like shaking but I’ve cleaned the reader and I’ve changed mouse pads. I flipped the mouse over as well and no matter what it still does this is there a software update I don’t know about or a simple fix to this bug?

Hi all. Due to wear and tear, my left click need replacement.Where can I buy left click replacement? appreciate your help. 

hey, i did complet the 7.1 sound, but i buy THX spatial audio. I have the code. but its telling me the code is wrong. can u help me?

I lost my old phone number and I don't have access to my backup codes, and now I can't make any purchases with my Razer Gold credit.

I bought a brand new Blackwidow V4 Pro with yellow switches for use in my workplace. My set up is a main desktop computer and 2 laptops. I am using a powered “Cable Matters” branded switch to go between the 3 computers. The switch has 4 input ports and 4 output but only 3 are in use.If I select position 1 on the switch for the desktop, all is fine. The rainbow is seen, the keyboard picked up and it works fine.If I select positions 2 or 3 for the laptops nothing happens. No rainbow is shown and the keyboard is not picked up. If I unplug the USB that runs between the keyboard and the switch and plug it back in for either of these 2 positions, the rainbow is displayed and the keyboard works fine. A play around with Copilot is suggesting that the board requires more power. but if I plug a cable into the 2nd USB C port, there is no change in behaviour.What becomes confusing here is that this is my 3rd Blackwidow V4 Pro. The 2 I have had prior to this one were 2nd hand. The first was a green

I have recently updated synapse to synapse 4 (“new synapse”), implicitly assuming that all my device settings/profiles etc. would be automatically transferred over into the new software.Instead, what I seem to have found is that the new synapse is incapable of handling .synapse3 files? I’ve tried directly importing my backups (which I made the last time I had an issue, where synapse3 just… deleted/lost all of my profiles/data on 2-3 occasions for no reason I was ever able to trace), but when trying to load my .synapse3 backup files, the “import” button stays greyed outI can’t find a way in the synapse software itself to convert from .synapse3 to .synapse4 files, nor can I find any information about this searching online. A naive renaming from “<file>.synapse3” to “<file>.synapse4” (predictably) didn’t work, so I’m out of ideas.Is the solution to go back to synapse3, or is there something I’m missing? The reason I opted to install the new synapse in the first place was that

My mouse won't connect to Chroma Studio. I've tried everything I've seen online and nothing works. Maybe the mouse isn't compatible with Chroma? But that would surprise me, given how much it costs. I need help, please.

I have a Razer Viper 2 Pro.It was a gift from a friend and is still in good condition, no scratches, and still sealed.But why won't it connect to the receiver/dongle?I tried connecting it directly to the mouse with the cable, and it worked fine, but the dongle didn't respond.Is there a way to fix this?

Okay, so I'm looking to get a new headset in the next day or so and right now Amazon has the Blackshark V2 Pro on sale as well as the Blackshark V3 X, so my question is which to get? Seems as though the obvious choice would be go with the V3 X since it's new and probably has minor bug fixes and what not, but just just wanted to get some opinions on if the V2 Pro is worth getting over the V3 X. Also, I am on Xbox Series X if that helps any. Big thank you to anyone that comments and helps me decide on which to get! 

I would really love if Razer added some features to the Wolverine V3 Pro, like why can't you switch profiles using the function button and another button no one wants to open the app to change profiles when every other Pro controller on the market can save profilesAlso I would really love if the other buttons on the controller could be remappable instead of just the extra buttons, again every other Pro controller on the market can do thisAnd fix the dead zones!!Hard to recommend this controller to people when it can't achieve what every other Pro Controller can, feels like a lot of wasted potential on an otherwise great controller

I have a question regarding the HDMI port support of the Razer USB-C Dock (RC21-02250100-R3U1).Is it possible to use this port to display content on a connected monitor without being affected by DRM or similar restrictions?Currently, I am using the Blade Pro 17 and have configured a 3-screen setup (+2 external displays) as follows:Display 1: The built-in screen of the Razer Blade 17 Pro Display 2: Connected via the HDMI port on the laptop Display 3: Connected via the Thunderbolt 4 USB-C port on the laptop using an Anker 332 USB-C Hub (5-in-1), and further connected to the display through the HDMI port on the Anker hubIn general, I can work comfortably across three extended displays. However, when trying to play certain video content from services like Amazon Prime Video or F1 TV, Display 3 goes black. For F1 TV, reconnecting the display restores the content, but for Amazon Prime Video and similar services, the display remains black (disconnected).Since Display 2 functions without any i

I bought a razer BASILISK v3 mouse and the scroll wheel flies loosely when i scroll and i don't think it's normal for it to do that, when i tested my friends one who reccomended me to buy one it felt tactile but this mouse feels loose, could i get a return? i got it from currys 

Hi, I’ve been using a Kiyo X with Win11 without any issues for a few months. Suddenly the OS no longer recognises the mic. I’ve tried reinstalling the webcam driver and synapse; no difference. It’s not recognised anywhere in the OS anymore…..there was a BIOS update 2 days ago -  I don’t know if that caused it. The video functionality works fine still - it’s simply the mic that no longer seems to exist in the OS. I’ve connected the same webcam to another machine running Win10 and the mic is recognised and works fine - so there’s not issue with the hardware.  Does anyone have any suggestions or similar experiences?thanks

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?

I recently bought the kraken kitty v3 pro and it will not connect to Razer synapse wirelessly. I can connect it fine to my pc via Bluetooth however the mic quality is poor and I am unable to hear any video game I play on it despite messing with the audio multiple times. I am able to connect to the Razer synapse with a wire connection but would appreciate it if I can connect wirelessly since that is the main reason I bought these head phones Any help is appreciated 

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

Hi All,  I just updated my laptop from an Intel Mac to the new m4 series. My mouse worked absolutely fine on my previous machine but now will not connect via bluetooth to the new one. I’ve tried to reset the mouse and pairing mode etc, it shows up in bluetooth devices but when I click connect it just spins and eventually times out. All the usual remedies I have found here and online haven't worked yet. Wondering if theres some extra steps I should try? I’d really like to not carry around a dongle just to keep using the mouse with the 2.4 usb a. Any help is much appreciated.  

Hi i received the Barracuda x chroma headset for christmas and i have connected it to my pc and to synapse.however even tho my headset is appearing in synapse and is currently on, synapse is detecting it as “switched off”, and i haven’t been able to solve this, how can i solve this so i can customise the chroma effects to match the rest of my devices?

Dear All,I would like to install Linux Mint as an additional OS (dual boot with Windows 11) with Secure Boot enabled.Booting from a prepared Linux Mint USB live system and subsequently installing only seems to be possible when turning off Secure Boot in UEFI, however doing this messes up the Windows 11 login as the current PIN (or Hello functionality) are not accepted anymore. If I leave Secure Boot on, then I am not able to boot Linux (USB or proper disk installation) at all and immediatly get prompted with a “Secure Boot Violation”  message (red box).So is there a way to have the Razer Blade 18 2025 run Linux Mint (or other distro) with Secure Boot enabled or a possibillity to add a self signed certificate (MOK) to the system UEFI to make it work?

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Begin the update Send firmware blocks However, the dongle’s internal storage fails to write or persist the new firmware version.From the logs, it appears that the SPI flash memory inside the dongle is rejecting write operations (likely write-protect or block-protect state).Files AttachedI have att

Hello,I just receive my Yeelight Screen Bar Pro, and I'm trying to connect it with Razor Chroma RGB and for that i need Razor Synapse, but i cant find any version that's work with a Mac Intel, any help please ?

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?