Unanswered questions

hello razer team  I had a problem while activating my black shark v2 x headphones that show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation .

I'm using a Razer Blade 14 (2024) RZ09-0508 Mercury White. Can I use an Anker B2679 100W charger to charge it via the Type-C port?Thanks.

Hello, I have a Kraken V3 X, running on Win11. I suddenly had issues with the mic : heavy metallic voice. I opened Razer Synapse (for the first time after installation (1 month) to see if an option had been changed but :I don’t have a “MIC” tab in Razer Synapse.How can I fix this ? Thank you

The mouse auto fires clicks in FPS game. Sometimes a few left clicks sometimes stuck firing. All without touching the button. Tried all fixes I could find. Firmware update, lower polling, Disabling windows HID, clearing binds etc. Interferes with the gameplay and is useless without a fix.

I noticed the LEDs were flickering slightly on my wolverine ultimate while I was playing a game and decided to unplug the cable from the controller and plug it back in. When I plugged it back in, the controller did not respond and the lights did not come on. It’s frustrating because the controller was working fine (other than the slight flicker), so I don’t think anything is physically broken. To run down some common steps:1. The controller does not work in any PC (tested on two PCs and a console)2. The controller cable still works with other devices3. The PC does not make a noise indicating a device has been plugged in when I connect the cable4. I have tried restarting the PC with just about every combination possible (restarted with controller plugged in, without controller plugged in, plugging controller in after desktop loads, plugging controller in and then turning on power, etc.)Any thoughts or suggestions would be appreciated

My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse latest ver. and drivers with no luck.  even ran the Tool.      This is a USB connected headset not Bluetooth.Windows 11 Pro completely UpToDate.

Hello dear razer support team, I recently purchased the Blackshark V2 x headphones, but when I registered it, I realized that the device was already registered, and now I can't use the 7.1 channel sound feature. Please guide me. Thank you.

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected. I don’t know what else to do now. Can someone please share a link to the right firmware updater for my mouse model (RZ01-0487) and/or help me fix this restart issue? Much thanks. Looking forward to hearing from the Razer Support.

I bought headphones, but I lost the dongle 2,4 Hz somewhere. I can't find a single store to buy them from, even though they're still under warranty. Help.

I am trying to purchase and it just keep saying that my account locked can u guys pls look into this ty

Good afternoon,I have a Razer Wolverine V3 Tournament 8K Edition PC and I'm trying to make some changes in Synapse 4, but every time I turn off the PC and turn it back on, I have to reconfigure the controller buttons again. How do I solve this situation?

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.   I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 with the latest updates.Is there anything else that I can do, or should I return it?

I stepped away from my PC for a few minutes to use the bathroom, and when I came back, I noticed that the wireless dongle had completely stopped working.The mouse still works normally when connected directly to the PC via cable, but when I try to use it wirelessly, the dongle shows no signs of life at all — no LEDs turn on and it is not recognized by the system. When the mouse is switched on in wireless mode, it simply does not connect to the dongle.Here’s what I’ve already tried: Disconnecting and reconnecting the dongle to different USB ports Testing the dongle on another PC (same issue occurs) Restarting the system multiple times Reinstalling USB and mouse drivers Uninstalling and reinstalling the mouse software Using the mouse pairing utility (the mouse works only when connected by cable) The mouse itself appears to be functioning properly, since it works perfectly over a wired connection. However, the dongle seems to be completely dead, with no LEDs lighting up under any

I want to activate a razer gold card but I can't get to the page where I want to activate the product and I'm just confused

I have a BlackShark V2 X and I used my activation code on my account, but after restarting my PC, the code disappeared.It asked for the code again, and when I entered it again, it said the code had already been used.

I have lost access to my two-factor authentication app as well as my backup recovery codes. As a result, I am unable to log into my account on the global Razer Gold website. I need your assistance to reset my two-factor authentication or regain access to my account as soon as possible. I have recently topped up razer gold and is unable to proceed to my transaction. Please guide me through the necessary steps to recover my account or temporarily disable two-factor authentication. 

What is the best play station controller to use?

Does anybody know what thumsticks or caps fit the raiju v3 and maybe triggers and such it would be nice to customise my controller a little.  Thanks in advance guys and the raiju v3 is an awesome controller better than my dual sense edge.  

As the title says I currently have the kraken v3 pro, I’ve owned it for about 4-5 years now, so it has gone through its fair share of battles and is somewhat falling apart especially on the head rest part, is it worth it to upgrade to the BlackShark, should I wait, or should I look at different headsets? 

Hello  i want to reurn my Razer gamingboard  order nrRZEUWP10000020844373 order date 28 nov 2025 .its no working good .send me a returnticket. göran Åström  Betsvägen 19 Boden Sweden.

So I posted this topic about a week ago Last post on this forum The agent helped a bit, and we finally got the item resent. However the same darn thing is happening again. Customs want £45 worth of taxes ( screw Brexit ) for me to receive parts for a faulty item thats still under warranty. And of course support arnt actually reading any messages and giving poor copy / past replys and assuming I’ll go away. Its been a flipping month!  The service is flipping awful. Someone higher up needs to know how bad this whole process is. How do I log an official complaint? Ive a £500 chair I cant use thats still under warranty and Razer seams to be making my life as hard as possible to get it corrected. 

How do I set the colour for my Razer Kraken Kitty V3 Pros when I am using Bluetooth to a phone and the like?It defaults to green, but it must have onboard memory because it can remember if I have enabled the “don’t light up if screen isn’t on” feature 

Good dayI’ve just started my pc and suddenly my mouse isn’t connecting wirelessly anymore. The light on the mouse flashes white and attempts to connect. I’ve used the dongle with the holder since buying (had to return 2 mices before, as the dongle would die within the first 2 days). I’ve tried to remove drivers and download synapse, but doesn’t show up on device manager anymore. Is there any other methods to try to see if the dongle is dead?Kind regards 

I bought it a few days ago. My friends on discord tell me the mic is too quiet, like I’m talking from another room. I’ve tried the guide razer has and other guides I found from people online, not fixed. The volume is 100% both on windows and synapse, still feels a bit low. My last headset was Blackshark v2 and had a way better microphone (based on what my friends said) so I wanna know if it’s just that the previous headset had better mic or my mic actually has some kind of problem.

Imagine your life had to take place inside the world of a video game. Would you pick a peaceful farming sim, a chaotic shooter, or something totally different? lmk