Unanswered questions | Razer Insider
Skip to main content

Unanswered questions

15293 Threads
B
blazz20Insider Mini
asked in Mice and Surfaces
Deathadder v3 stops working on certain parts of mouse pad

Had my adder for about 6-7 months now, I started noticing it stuttering a month ago at first. I was using an artisan Hien as my first pad, which i had for about 3 ish yrs, so i figured maybe it was the pad. But, now with my artisan zero, I am still having the same issue. It is usually where I have my wrist (where I sweat). The only problem is, the 2 wired mice I have (death adder and g502), both work with hrs of playtime. I notice this on multiple games so it probably isn’t game software. Not what else I should try.

0
B
11 months ago
F
FORIEGNFECES24Insider Mini
asked in Razer Support
Razor Blade 15 Advanced Model

Razer laptop suddenly blacked screened. I was playing a game and took a break for awhile. While gone, laptop went into sleep mode. When I went to wake it up nothing just a black screen. Facial recognition works and logs me in. Fans work. Keyboard lights work.  I tried and external monitor and nothing. Rebooted laptop and nothing. Need help! Could this possibly be a bad gpu? 

2
Teamsasuke
11 months ago
Soul675
Soul675Insider Mini
asked in Razer Support
it wont let me redeem my gift card

I need hep I bought a gift card through Golden Razer and it won't let me redeem it

1
Razer.Aero
11 months ago
BigZakum
BigZakumInsider Mini
asked in Razer Support
Google play gift cards are fraudulent, Razer won't refund me

I purchased a few google play gift card codes with razer balance. The codes won’t redeem. I contacted Google and was told the codes were marked as fraudulent. I sent this message over to Razer, and they still won’t refund me.

1
Soul675
11 months ago
Z
ZtazikiInsider Mini
asked in Razer Support
Razer Viper UItimate Won't Turn on

So I just bought a brand new Razer Viper Ultimate, and the mouse won’t turn on when not connected with the charging cable. When plugged in, the mouse works perfectly fine with all features and Synapse. I have updated my firmware, paired the dongle and my mouse, made sure Windows is up to date, I have Razer Synapse up to date and the mouse is fully charged, (says 100% in app), and I have also had it off plugged in for hours and still wont turn on when I put the switch in the on position. Any help?

1
Razer.Aero
11 months ago
P
plgusamInsider Mini
asked in Razer Support
Razer Basilisk V3 Pro dongle not working

My Razer Basilisk v3 Pro dongle is no longer working .I have tried contacting local support in Brazil, but the web page that was supposed to open gives an error message.Is there another channel or way to contact product support, maybe a direct e-mail adress?Thank you.

1
Razer.Aero
11 months ago
I
iiSyndicateInsider Mini
asked in Razer Support
Razer blackshark v2 x no activate code for surround sound.

I ordered the razer battle bundle from a reseller and when i got it, there was no activation code for the headset, no scratch card or anything, and id like to know what steps i must take to get an activation code for the v2x.

1
Razer.Aero
11 months ago
C
cullycullsInsider Mini
asked in Razer Support
RZ03-01870: No light at all, did I break it?

I took apart my 4-5 year old dinosaur of a keyboard (razer hunstman elite).  It was still working fine, just needed a good cleaning on the switches and everything.  When I put it back together, none of the lighting is working.  No RGB, no indicator (caps/num/scrll lock etc).  I’ve tried the following:firmware update drivers update (razer synapse) factory reset (ESC+CAPS+SPACE, plug-in) took it apart again to make sure I didn’t miss plugging any of the three connector pins into their respective harness.Everything is put together correctly, but still no lights…The keyboard itself works, I am typing on it right now.  Just no light.Any more ideas, or do I have a hardware issue?  Maybe I scratched the PCB board when I was taking apart or putting together?  Maybe I fried something?  Is it time to just get a new keyboard?

1
Razer.Aero
11 months ago
M
MarrsonInsider Mini
asked in Razer Support
Razer blackshark v2 hyperspeed not connecting to dongle

Hi.I received my headphones today and they won't connect to the wireless dongle that came with them. It's a pair of Blackshark v2 Hyperspeed. I get the dongle up in the update tool but synapse can't find it.

1
Razer.Aero
11 months ago
A
AshleyG96Insider Mini
asked in Razer Support
Razer kraken 7.1 chroma alternative or replacement?

For context I am an autistic individual that has been using the razer kraken 7.1 chroma headset since it came out. I have had 2 pairs so fair, with my 2nd pair just now starting to fail and not work anymore. I have been looking for a replacement for a while but everything I try sounds awful to me compared to my trusty kraken 7.1 chroma. So far I have tried the Nari and the kraken ultimate.I was wondering if it is possible to see if there any any old pairs lying in a warehouse somewhere that I could purchase to replace mine? I am really at my wits end here, I cant enjoy my music or computer without them. Thank you for any help you are able to provide!

3
FiszPL
Vanguard
11 months ago
GARNETdailySlimyGreen663
GARNETdailySlimyGreen663Insider Mini
asked in General Discussion
ey features and advantages of Razer headphones

What are the key features and advantages of Razer headphones compared to other gaming headphone brands

0
GARNETdailySlimyGreen663
11 months ago
D
DanielblueiceInsider Mini
asked in Razer Support
I have a Razer Nommo V2 RGB and Headset

I have a Razer Nommo V2 RGB and a Kraken headset connected to the speakers. Can I switch from speakers to headset without manualy plug and unplug the headset?

1
D
11 months ago
IndependencefrontRUBY331
IndependencefrontRUBY331Insider Mini
asked in Audio
blue light

I have a problem. I dropped by mistake my razer airpods case in the toilet(razer hammerhead tws x).  I took it quickly and I cleaned it. Since then it has a blue light and it doesn't turn off. Does anyone what the blue light mean and what I have to do?

1
1oana
11 months ago
ventureRifleGreenJADE613
ventureRifleGreenJADE613Insider Mini
asked in Razer Support
mouse wheel beeps

Hello, 1-2 months have passed since I bought the Razer Deathadder essential mouse and today a squeak appeared when I scrolled down

1
Razer.Zionzedd
11 months ago
funFuchsiaPinkfast982
funFuchsiaPinkfast982Insider Mini
asked in Razer Support
transicion cancelada

Buen día Tengo problema a comprar razer gold Me aparece transacción cancelada Tengo fondos suficientes para comprar Pero me sale transacción cancelada Necesito ayuda 

1
Razer.Zionzedd
11 months ago
D
DiplomaticsInsider Mini
asked in General Discussion
Razer Naga Pro with Synapse 3 key

I have a Razer Naga Pro with Synapse 3. I was wondering if it was possible to assign multiple modifiers to a single button. For example pressing a button simulates Ctrl + Shift. I have tried to assign that to a macro but I can't seem to get it to work properly. Either the modifiers persist after the button is depressed, or they stop working before the button is depressed. Pressing two buttons that have each been assigned to Ctrl and Shift respectively works perfectly but I would like it to be assignable to a single button.

0
D
11 months ago
J
Jamxs88Insider Mini
asked in Razer Support
Razer Blackshark v2 X microphone does not pick up sound

I just got this brand new headset (razer blackshark v2 x) but it does not work on my Razer Blade 14 (2021) AMD 5900hx version. Plugged through the 3.5mm port, headphone and microphone both are detected. The sound works but the microphone does not pick up any sound (not muted). Check through realtek audio console and did set it to “headset” and computer does detect the microphone too. Tried the headset on both my Mac and Phone and the microphone does work. So only my razer laptop does not show to work. Any possible solution?

1
Razer.Zionzedd
11 months ago
A
AhMedSaad911Insider Mini
asked in Razer Support
I don't know my id

 

1
Razer.Zionzedd
11 months ago
AlloyOrange
AlloyOrangeInsider Mini
asked in Razer Support
How to enable winlock on Razer Pro Type Ultra?

Hello,I would like to disable my Windows key on this keyboard. fn + win key does not work. How do you disable and enable the windows key? Through Razer Synapse it says I cannot disable the winkey. Why is that? What a strange feature for a keyboard where the user is not allowed to enable and disable keys. Does anyone know how to disable the Winkey? Additionally, does anyone know the reason behind the synapse program not allowing you to enable/disable the win key?

0
AlloyOrange
11 months ago
firstAPATITEAeroBlue868
firstAPATITEAeroBlue868Insider Mini
asked in Mice and Surfaces
Viper V2 pro not charging anymore

Hello , my mouse is 4 month old and since yesterday it wont charge / detect when i plug the cable into the mouse. Tried to clean it up and change cable ; nothing worked. I’m pissed since i really took care of this mouse , and it’s been only four month it’s already not working. 

1
C
11 months ago
B
BloodandchromeInsider
asked in Systems
Razer Blade 16 Power Plan Settings show 2 different plans simultaneously active, which is really active?

Click on start and type the word “power” and “Choose a power plan” will appear, however, only the Balanced plan is visible.Click on Start then settings, power & battery, there are more options including best performance.Viewing CPU performance in HWinfo, the cpu likes to throttle down to 798mhz. This looks to me the cpu is following the “Balanced” plan and not the performance plan.I’m wondering which one is really controlling the power scheme.Anyone know?

0
B
11 months ago
pulsesiteRifleGreen336
pulsesiteRifleGreen336Insider Mini
asked in Razer Support
THX Spatial Audio Activation invalid

I got the Kraken Kitty V2 and got an activation code in my email for the spatial audio and when putting it in it says that the code is invalid :’( pls help

2
Razer.Aero
11 months ago
leetBrickRedtoday236
leetBrickRedtoday236Insider Mini
asked in Razer Support
item selection error diamond perchasing facing this error

Item. Selection error please check and retry .. this issue soo many time please check and help me 😭 

1
Razer.Aero
11 months ago
CITRINEDesiresolo483
CITRINEDesiresolo483Insider Mini
asked in Razer Support
Vp alamıyorum

Razer goldum olduğu halde vp alamıyorum bi sorun oluştu diyor 

1
Razer.Aero
11 months ago
C
Coolhandluke81Insider Mini
asked in Razer Support
mic not working

I literally just bought the barracuda x I got it paired to my ps4 but I can’t get the mic to work unless I use the audio cord with the controller and I bought them to be wireless anyone else have this issue help !!! 

1
Razer.Aero
11 months ago

Badges

View More
CookiesCookie settings