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Unanswered questions

15292 Threads
jababutiashvili
jababutiashviliInsider Mini
asked in Razer Support
currency

how do I change my currency I’ve made this account like years ago and now that I moved to turkey I want to change my currency

2
Razer.Aero
11 months ago
techBonecounty586
techBonecounty586Insider Mini
asked in Razer Support
Sound quality issue on Razer true wireless x when connected fo a ohone

Hi, I am a newbie on this page and would like to seek assistance. After watching videos in Facebook, my True wireless earphone razer sound became so horrible.   Any assistance will be much appreciatedHi, I am a newbie on this page and would like to seek assistance. After watching videos in Facebook, my True wireless earphone razer sound became so horrible.   Any assistance will be much appreciated

0
techBonecounty586
11 months ago
buzzvalleyTurkishRose630
buzzvalleyTurkishRose630Insider Mini
asked in Razer Support
How to fully reinstall razer synapse

I’ve tried to reinstall synapse 3. Downloaded latest installer. On running it i see this window: after that installer shutting down and thats all. I’ve tried to uninstall synapse by application center, but i have same issue with unistaller. for now i’m stacked. I’ve tried to manually delete Razer folder from Program Files, Program Data, AppData/Local, but nothing works. Can someone help with reinstall? What is the way to fully manually remove razer app and install again? Windows 11.

1
Razer.Aero
11 months ago
D
damneedInsider Mini
asked in Razer Support
razer gold issue

Hi, i have problem with razer gold but no one reply my mail. So basically i have razer points and i want to order Valorant point. But when i click to buy i  see the “selling unsuccessful try contact to customer support team”. I sent 2 mails but there is no answer. So what should i do?

1
Razer.Aero
11 months ago
fastPlatinumPERIDOT811
fastPlatinumPERIDOT811Insider Mini
asked in Razer Support
Razer Basilisk Pro V3 Bluetooth reconnect problems

I paired to my windows 11 PC without a problem. Mouse is on larest firmware.After a sleep/wakup the mouse does not reconnect. It is still listed as paired in the bluetooth settings of windows.Switching off/on does not help.Using the hyperspeed dongle is working - but I need to pair the mouse with two machines.Pairing via BLE on a new Macbook is loosing connectivity from time to time (then the reconnect is not working either)…In windows settings I need to remove the paired device and pair it again. But doing this every time I start my computer is a no-go…Btw - I still have Logitech BLE mouse connected without an issue… Only the Razer is having huge connection problems with Bluetooth.

1
Razer.Aero
11 months ago
V
venomoirInsider Mini
asked in Razer Support
I lost my phone number and now i can't get the 2 fac

The account had 25$ and i really wanted to buy pubg uc through midasbuy but they asked for a code from my phone number which i lost awhile back, my email is added on that account, (Removed email address for security purposes), is there any way you guys can send the codes to that email instead of the number 😭😭

1
Razer.Aero
11 months ago
M
MkeylaInsider Mini
asked in Razer Support
Does the Razer Kraken Kitty V2 BT work on Playstion (PS5)

Hello! I can't seem to find any info on this and I just got the Razer Kraken Kitty V2 BT for my birthday. I tried connecting it via bluetooth to my playstation 5 but I keep getting an error that “the passkey may not be correct, or your bluetooth accessory might have cancelled the connection”. I hold the power button for 4 seconds till I hear the “ on and pairing” notification but I can't seem to connect it. The headset connects just fine to my phone and MacBook.  I hope I can connect it to the PS5, if not, which kitty headset would work? 

1
Razer.Aero
11 months ago
J
JoshuaAlphaInsider Mini
asked in Razer Support
Razer Basilisk V2

Multiple questions, so I’ll make this simple Mouse wheel stuck (hard to press) tilted on side. No idea how to disassemble/fix Broke my left mouse button, will super glue fix it.  Thank you for your time, any solutions will be great.

1
Razer.Aero
11 months ago
visioneasyCorn752
visioneasyCorn752Insider Mini
asked in Razer Support
Razor Black sharkv2 Pro not charging can i send to some type of razer fixing?

My headset is not charging anymore i would wanna see if have any fixing central or any recomendations of how fix it (i am from Brazil)-

3
Razer.Aero
11 months ago
D
diegow97Insider Mini
asked in Razer Support
Viper V2 PRO bluetooth

My viper v2 pro's bluetooth isn't connecting, and when it does, it doesn't stay connected for 5 minutes and disconnects. I've already updated the drivers and followed razer's own tutorial and it didn't work, can you help me?

3
Razer.Aero
11 months ago
S
sentaiaInsider Mini
asked in Keyboards
Does anyone know the name of this electronic component?

有人知道這個電子元件的名字嗎？ 

1
AlphaTay
11 months ago
hitOldHeliotropetoday500
hitOldHeliotropetoday500Insider Mini
asked in Razer Support
Razer Basilisk V3

HelloIs it possible to do hard reset for Razer Basilisk V3 via pressing some buttons ( L+R+SCROLL WHEEL or profile button under bottom) ? If yes, could you tell what is it?In log files there is a record like:ERROR 57 Controller.OnBoardMemLib.OnBoardMemController.PostGetProfile [msg] GetProfile failed for Name: Razer Basilisk V3 The profiles are changing but i see infinite spinning ring newar on board memory icon.When i click “reset” button in synapse settings for Basilisk it also just infinite spinning. There is also an error in log file like:ERROR 61 <>c__DisplayClass10.<GetExecutor>b__9 => <no type>.lambda_method => OnBoardMemController.PostGetProfile [msg] GetProfile failed for Name: Razer Basilisk V3 I’v istalled lastest firmware https://mysupport.razer.com/app/answers/detail/a_id/6246I have clean install Razer SynapseOr maybe there is another way to fix that error? Thanks 

0
hitOldHeliotropetoday500
11 months ago
M
MS13xViiPeRInsider Mini
asked in Keyboards
crée une macro avec mon ornata v2

bonjour j’aimerais crée une macro avec mon ornata v2  sauf que quand je la crée et que je l’active mon pc deviens fou et commence a  beug j’aimerais de l’aide pour faire sa proprement  merci de votre aide et de vos réponse si vous avez des tuto ou quoi assez simple  pour m’aidée  

0
M
11 months ago
soloSAPPHIREBlack689
soloSAPPHIREBlack689Insider Mini
asked in Razer Support
Confused as to how I can get my RMA, and start claiming my warranty?

My Blackshark V2 X  USB headphones started buzzing a few weeks after getting them (Ordered Jul 1, 2023) and it kept getting worse. Want to get an RMA, and after going through support never found a way how to do that besides other people making posts asking about the same thing and an admin replying to them and moving things to PM. Seems inefficient if you ask me.Anyways, I saw lots of people having this problem, and after trying to troubleshoot for weeks now, between working with synapse, 7.1, my PC’ systems, everything, there has been absolutely no improvement. I’m fed and up and would like my ears to stop ringing. Buzzing varied in volume and frequency as different applications were closed or opened. Certain games would make it louder and higher pitch, only to soften when I open the escape menu in said game, whereas others would do the opposite. Borderline random behavior. Truly unbelievable and I can think of no case where the headphones were dropped or banged in any way. I am caref

1
Razer.Aero
11 months ago
2
291185Insider Mini
asked in Razer Support
Windows 11 Taskbar icons glitch

Has anyone experienced visually glitching icons on their windows 11 taskbar? No matter what I try changing, installing or updating, I’m unable to make the icons display correctly. The weird thing is, it’s not even all of them, just some. Can anyoen help/advise? Thanks  

0
2
11 months ago
P
PuppetMaster000Insider Mini
asked in Razer Synapse
Scroll Wheel custom haptic curve feature removed?

I just picked up the Razer Naga V2 Pro and I don’t like any of the scroll wheel presets. I watched the video from Razer themselves on how to adjust the scroll wheel settings here:https://www.youtube.com/watch?v=BEdluc87ptQAnd at 1:38 you can see they have 5 individual points you can adjust to make a nice custom curve.I wanted to make the standard curve but reduce the tension to feel more like regular mouse wheels. When checking Synapse though, the only one you can change is the custom one, and they only offer 3 points of adjustment, basically giving you only 2 lines to control, with 2 other points changing the curvature of the two lines. This is so much worse than having 5 points which gives you 4 lines to control and makes it impossible to even replicate something like the standard preset curve.I don’t know if this is because of new Synapse software or new mouse software, but it’s a depressing concept and in my opinion bricks the whole purpose of custom haptic graph. Why the hell woul

1
LibertyfreshAPATITE807
11 months ago
T
TadokiiariInsider Mini
asked in Razer Synapse
Razer Synapse 3

well i have a mouse and keyboard from razer and when i try to use synapse i can’t change anything because is appears the mouse and keyboard loading or something i need help 

0
T
11 months ago
eggSasquatchSockssolo174
eggSasquatchSockssolo174Insider Mini
asked in Mice and Surfaces
Razer Deathadder v2 Scroll Wheel LED Problem

First of all, hello. The LED on my mouse scroll wheel started to glow only blue. Can I get help on this?Thanks. 

0
eggSasquatchSockssolo174
11 months ago
R
Rain2023Insider Mini
asked in Razer Support
Username is correct but error message says incorrect

When making purchase of the game, i entered the Razer ID but face above error message.

1
Razer.Zionzedd
11 months ago
kenny_178
kenny_178Insider Mini
asked in Razer Support
Discord picking up my voice as well as what I'm watching or playing on my browser/games

I recently bought a BlackShark V2 X I have updated all the drivers to set up my mic but when my mic finally works, I dont know why others within a vc on discord also hear what I’m trying to watch on browser or what I’m playing. How do I fix this? 

1
Razer.Zionzedd
11 months ago
evertodaySeaSerpent104
evertodaySeaSerpent104Insider Mini
asked in Razer Support
help

Just bought my razer deathadder essential white now when I am connecting it with my Iqoo 7 (it's not a bad phone can run 120 fps smoothly), it doesn't work when I use it with my keyboard I have used many mouses but this is the only one which doesn't work with my phone, is it because of high polling rate since it causes a lot of power consumption, I have tried using it in my mom's phone and it works perfectly (both keyboard and mouse were working together), is it because of drivers, my phone is not damaged and updated, please help since it's my first Razer mouse. 

1
Razer.Zionzedd
11 months ago
F
FaenorheslayersInsider Mini
asked in Razer Support
7.1 Razer BlackShark V2 Pro (2023) Activication Code pls

Hey , Your Razer product registration is complete. Please keep your proof of purchase safe in case you need to contact Razer Customer Support. Product Name: Razer BlackShark V2 Pro (2023) - Wireless Esports Headset - FRML Packaging Product Serial Number: xxxxxxxxxx

1
Razer.Zionzedd
11 months ago
G
GirroBackInsider Mini
asked in Razer Support
Help, I can't find the ''system'' tab in razer synapse app

I was going to enter the "system" tab in the razer synapse app, but it doesn't show up. 

1
Razer.Zionzedd
11 months ago
A
ANDRIROInsider Mini
asked in Razer Support
Quero comprar dimas para a conta Free Fire do meu filho

Ola, estou tentando resgatar dimas para a conta Free Fire do meu filho mas não esta aceitando o nome de usuário  dele! Oque devo fazer? 

1
Razer.Zionzedd
11 months ago
B
blazz20Insider Mini
asked in Mice and Surfaces
Deathadder v3 stops working on certain parts of mouse pad

Had my adder for about 6-7 months now, I started noticing it stuttering a month ago at first. I was using an artisan Hien as my first pad, which i had for about 3 ish yrs, so i figured maybe it was the pad. But, now with my artisan zero, I am still having the same issue. It is usually where I have my wrist (where I sweat). The only problem is, the 2 wired mice I have (death adder and g502), both work with hrs of playtime. I notice this on multiple games so it probably isn’t game software. Not what else I should try.

0
B
11 months ago

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