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Unanswered questions

15284 Threads
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OranConnorsInsider Mini
asked in Razer Support
RTX 2060 Laptop Charging

Hi just wondering would anyone know if the 2020 razer blade 15 RTX2060 can be charged by other 3 pin 230w charging units as many of the units ive looked online at to buy dont say there compatable with the 2060 version but the 2070 and 2080 etc. Any help would appreciate my laptop is currently dead during my college semester cant be charged as my unit broke from a bad connector.

0
O
1 year ago
R
RenatoX56Insider Mini
asked in General Discussion
Razer blade 15 battery

Hello everyone, I wanted to ask what I can do if my Razer Blade 15 2020 (base mode) battery started to swell. Does Razer sell replacement batteries? Where can I get original replacement batteries? It should be noted that I am from Chile.

0
R
1 year ago
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IronGoldReaperInsider Mini
asked in Razer Support
“This mapping requires synapse”  error

Hello all! I have razer synapse installed on my PC and I am mapping some windows shortcuts. However, it keeps giving me a red sd card with a slash in it referencing the message in the title of this post.  The thing is, synapse launces when I double click it in the system tray. I am not sure why this issue is occurring and could use some help please! 

2
N
1 year ago
ikea48
ikea48Insider Mini
asked in Keyboards
Huntsman TE Keyboard RGB displaying Blue or nothing.

Hello, After turning on my computer and the Razer Software starting as normal, I noticed my Huntsman TE RGB lighting would not display right with the Synapse open, it would either be Blue static or nothing at all. But once i close Synapse its working fine. I have tried reinstalling synapse and the drivers to no solution. All of my other Razer Products (Mouse, Headset) RGB work fine.

3
K
1 year ago
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BeanCounterMaccInsider Mini
asked in Razer Support
GodDammit Razer. All game layout bindings reset to default.

Software is so unreliable.

0
B
1 year ago
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SHELLfast734Insider Mini
asked in Razer Support
Spacebar replacement

I have an Ornata Chroma keyboard and my spacebar does not seem to be holding onto the stabilizer bar on one side anymore and is causing to stick and making typing difficult. Is it possible to get a replacement? I would hate to replace the whole keyboard because of the spacebar not working properly.

0
S
1 year ago
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deanoxxx7Insider Mini
asked in Razer Support
barracuda mic problems switching from game to discord

My son has just got the barracuda headset,,  problem he has is when he is gaming but also chatting to friends on discord, when he switches from discord to the game the mic then does not work on discord,,, he has to connect back to discord to chat through mic,,,,  basically the mic only works on one thing at a time Hope this makes sense !

1
Razer.Aero
1 year ago
RUBYDarkSkyBluefast830
RUBYDarkSkyBluefast830Insider Mini
asked in Razer Support
Razer Huntsman Mini

So my Huntsman Mini keyboard is connected to my xbox series x and while I was finna play my keys weren't registering and they keyboard is on I tried reseting it but they still won't register and I got this keyboard 2 days ago

1
Razer.Aero
1 year ago
ArdaTahaYerli
ArdaTahaYerliInsider Mini
asked in Razer Support
Viper Ultimate USB Dongle Adapter

Hello, I bought a Razer Viper Ultimate Mouse from a store in turkey, but wherever I look, I couldn't understand the purpose of an apparatus that came out of the box and how it was used. There is something called USB Dongle Adapter in the box. One side has micro USB and the other side has USB input, how do I use it?

1
Razer.Aero
1 year ago
D
dolsamyInsider Mini
asked in Razer Support
Razer Blade 16" (2023) Panel Firmware Updater (BOE v5) Can't Download

Firmware link https://rzr.to/0m5wSm does not workPlease Help the download link or file.

1
Razer.Aero
1 year ago
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CrimsonRiotxInsider Mini
asked in Razer Support
Razer Viper 3 Hyperspeed & Mouse Dock Pro

Hey Razer team,I currently use a razer basilisk v3 pro with the mouse dock pro and I’m wondering if the newly released Viper 3 Hyperspeed will be able to connect with this dock? I have been waiting for another mouse that is compatible to drop so that I can use this heavy basilisk for work and something lighter for play, but don’t want to take up even more USB ports than I already am. Thanks!

0
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1 year ago
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siniZterrInsider Mini
asked in Razer Support
Has anyones RMA taken 2+ months to proces?

I sent in my Darthadder mini back in early July because my mouse just didn’t work even after I did all the troubleshooting. It is now September 13 and there is still bo update on mouse. When I check the RMA status it just says reviewed and being processed. ITS BEEN 2 months. It’s supposed to be done in at least 5 days not 2 months 

1
Razer.Aero
1 year ago
mini2109
mini2109Insider
asked in Razer Support
Razer Seiren V2x turns off randomly

Hi. In February, I bought a Razer V2X microphone. From time to time I noticed that the microphone turns off by itself while streaming or recording.I.e. suddenly the red light is on although it was green a moment ago.Today it happened again.Anyone have an idea what might be happening?

0
mini2109
1 year ago
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awesomeCeladonBlue059Insider Mini
asked in Razer Support
Naga Pro wont connect to a new dongle

hey. i lost my Naga pro dongle and a friend had one so he gave me his.we both have the same mouse (Naga Pro) with the same Model.. i triend using the pairing utility. it said that it completed the pairing but no wireless connection..any idea on how to fix things like that?

0
A
1 year ago
SizzlingReddirectbiz196
SizzlingReddirectbiz196Insider Mini
asked in Razer Support
I don't receive the activation code by email

several hours passed, but the code never arrived in my email

1
Razer.Aero
1 year ago
NotLoTus
NotLoTusInsider Mini
asked in Razer Support
Blackshark V2 Pro Synapse EQ Not Applying/Working

Ive had my Blackshark V2 Pro for about 2 weeks now, worked great up until the EQ in Synapse stopped working. Stereo and THX have no difference, and the preset modes have no change as well. I’ve performed all the steps to reinstall and repair everything about this. I have used the Razer driver tool, checked to make sure my firmware for the headset is up to date, and Synapse software. I have not had to install anything else for it to work in the past. Unsure why it’s not working all of a sudden now?

1
Razer.Aero
1 year ago
C
Camyoung21Insider Mini
asked in Razer Support
2020 Razer Blade 15 not booting, showing bios

My computer froze, and then showed BSOD with WHEA_UNCORRECTABLE_ERROR, and did this several times and now does not boot at all, it goes straight to the bios. I found within the bios that no NVME device is detected which leads me to believe that there is a problem with the connection between the motherboard and the SSD. Any thoughts on how I could determine which component is the issue? Also this computer is only 3 years old so would there still be warranties on the individual components?

2
Razer.Aero
1 year ago
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lCthulhulInsider Mini
asked in Razer Support
Replacement Razer Blackshard v2 mounting frame

Hi, does Razer selling the parts for mounting the ear cushion for Razer Blackshark V2 Pro?

1
Razer.Aero
1 year ago
FiszPL
Vanguard
FiszPLVANGUARD
asked in The New Razer Synapse | Razer Chroma App Open Beta
[Synapse] Device driver remove bug

In Synapse Beta (Devices & Modules tab) - when I want to Remove some device - it’ll “remove” it indefinitely (even after PC restart it’s just saying it’s “removing” but does nothing).Synapse version: 4.0.0.409

0
FiszPL
Vanguard
1 year ago
No1gamerfreak
No1gamerfreakInsider Mini
asked in Razer Support
Razer V2Chroma Thumsticks

Need to get more thumbsticks for my Razer? Wanna try to get a kontrolfreak grip fit so want to buy more thumbsticks before I start to make one fit so I don't damage the one I have. Were can I buy these ?

0
No1gamerfreak
1 year ago
byteSangriavalley662
byteSangriavalley662Insider Mini
asked in General Discussion
Razer Kraken X Lite.

I bought the Kraken X Lite headphones because it says on the box 7.1 surround sound.On trying to register it says. “Your product does not support 7.1 surround sound”My question is where do I get a refund for the blatant false advertising ?Surely, if it is  stated on the box then it should be supported.

0
byteSangriavalley662
1 year ago
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T-D3VInsider Mini
asked in Razer Support
Razer Thunderbolt 4 dock mercury usb A 3.1 issue

So I have an HP Elitebook 850 G8 with Windows 11On one TB4 port I have plugged in the Razer Core with an AMD GPU inside it and on the other one I have the Thunderbolt 4 dock, now I have a weird issue every now and then my top most outer usb port randomly shuts off and doesn’t power my wireless charging pad anymore all the other ports work as intended and the usb port only works again after I power cycle.I found out this a known issue which even more annoys me since I’m not able to find a propper solution to it.If nobody has an idea I’ll just return it and buy another docking station but I really don’t want to.

0
T
1 year ago
Amethystparkbuzz758
Amethystparkbuzz758Insider Mini
asked in Mobile
Question about Kishi xbox

I want buy Razer Kishi but i don't know is my mobile compatible? My mobile is Galaxy A23.

0
Amethystparkbuzz758
1 year ago
coastGrizzlyurban750
coastGrizzlyurban750Insider Mini
asked in Razer Chroma RGB
Chroma Studio cant save lightning speed

I am changing the lightnigh speed and saving but every time ı go back to another setting lighting speed is auto reseted how can i fix that

0
coastGrizzlyurban750
1 year ago
mmtkaranfil
mmtkaranfilInsider Mini
asked in Razer Gold & Silver
para yatırdım

Merhaba mobil bankadan para yatırdım ama hesabıma para gelmedi hiç bir şekilde yetkililerle iletişim kuramiyorum yardım eder misiniz

0
mmtkaranfil
1 year ago

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