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Unanswered questions

15285 Threads
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bestDeepChampagne084Insider Mini
asked in General Discussion
Razer Blade hdmi output

Hi, I have the Razer Blade 16 (2023) with a 4080 and dual-mode display (120hz and 240hz), and it’s set to 120hz on the built-in screen. Does the HDMI output at 120hz or is it 60hz?

0
B
1 year ago
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happyboy0824Insider Mini
asked in Razer Support
black widow v3 mini doesnt work

After a bluetooth conection it became all green and doesnt work with 2.4 or wired. It connects normaly on synapsys so I tried updating, reseting with esc+caps+space, and erased all the profile in synapsys.When I leave the keyboard it’s led is on breathing mode with full rgb but, when I press on any thing it turns to green led reactive mode

0
H
1 year ago
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PokedudebroInsider Mini
asked in Razer Support
Kraken v3 x audio splitter broken, cant find replacement. need help.

I tried the J&D 3.5 mm to 2 X 3.5 mm Cable but it didn’t work, i also tried a random audio splitter i found in my house and it doesn’t work, i cant find any razer kraken v3 x audio splitters online for sale and im wondering if its possible to use any audio splitter, also if a razer usb to audio works with the kraken v3 x.The J&D allows me to use the headphones but not the microphone.

1
Razer.Zionzedd
1 year ago
Littlleo
LittlleoInsider Mini
asked in Razer Support
gpu error 43

Hello,I have bought a razer blade 14 1 year ago, it was fine until some update I think corrupted my gpu, now there like an error 43 that no matter what solution i try it persists. Recovery whatever, it does not work at all. Unfortunately i did not buy my laptop directly from you since that was not possible. So my question is will razer still be able to help me with this ? 

1
Razer.Zionzedd
1 year ago
fastlinkAntiqueBrass551
fastlinkAntiqueBrass551Insider Mini
asked in Razer Support
Razer Nari ultimate's rapidly disconnecting and reconnecting repeatedly

My razer nari ultimates have been working fine until the past few days where the headphones disconnect and reconect suddenly and this does not stop this happens all the time and during my gaming and listining to music i have not even had the headphones for 2 years yet.

1
Razer.Zionzedd
1 year ago
G
garyblyInsider Mini
asked in Keyboards
Blackwidow pro v4 colors won't change

Was working fine, then color on keyboard changed to solid blue, synapse will not change the color. I also have razer basilisk and mouse pad. The colors change on them fine. I already deleted synapse and all the hidden folders and then reinstalled to no avail, as the keyboard is only 2 weeks old I returned it and got a new one but the new one is only blue also, tried different usb ports and same result

34
MikeyMurder
1 year ago
roadurbanSandstorm468
roadurbanSandstorm468Insider Mini
asked in General Discussion
Razer Tartarus pro, rapid fire

I am writing  to share a concern I have regarding the Razer Tartarus Pro's functionality. While I acknowledge the presence of an analog input feature on the Tartarus, I am disappointed that it does not include a rapid trigger function. The absence of this feature appears to limit the Tartarus Pro's potential, particularly when compared to other Razer products like the Hunstman.As an enthusiastic gamer and dedicated customer, I believe that implementing a rapid trigger function on the Razer Tartarus Pro would significantly enhance its appeal and utility. I understand that decisions concerning product features are often based on market trends and profitability, but I would like to express that many avid gamers like myself would gladly embrace this addition, contributing to its success in the market.

8
MajorelleBluexsharp794
1 year ago
MauveTaupefirstfocus635
MauveTaupefirstfocus635Insider Mini
asked in Razer Support
Cannot get SMS code

I changed my phone number and can't receive SMS codes, and I don't have a backup code. What should I do?

1
Razer.Aero
1 year ago
Raxiant
RaxiantInsider Mini
asked in Razer Support
Solution for muffled sound through Discord?

I have recently purchased the Blackshark v2 pro and I love everything about it, except that when I’m on Discord, my friends say that it sounds extremely muffled no matter adjusting any settings through Discord as well as Synapse, and everything is set correctly through Microsoft sound settings. Ive turned on and off audio enhancements, as well as adjusting the EQ. I havent been able to test it on any other computer at this point. I use the dongle to make it function with the computer. I have been searching on the internet for resolutions but I am coming up quite short. Are there any recommendations for this?

1
Razer.Aero
1 year ago
wireYellowRoseventure218
wireYellowRoseventure218Insider Mini
asked in Razer Support
Razer Wolverine Chroma V2 bricked after firmware update

Hey I have a razer wolverine chroma v2 and after updating the firmware, the controller does not turn on at all! It does not vibrate or respond when I click on the xbox button. I have made sure the usb-c wire is properly attached and have tried on my other xbox console and there is still no response. Can you help?

1
Razer.Aero
1 year ago
K
KozenMInsider Mini
asked in Razer Support
Unvalible code

I bought my headset 1y ago or maybe less, and I just noticed recently that I had a code for a better sound. I tried the code X times but still doesnt work what should I do?

1
Razer.Aero
1 year ago
pulseVioletRedpoint504
pulseVioletRedpoint504Insider Mini
asked in Razer Support
question

When i try to purchase game items with razer gold, at the part i had to receive phone verification code, i couldn't receive it.

1
Razer.Aero
1 year ago
SmokeyTopazbytevine593
SmokeyTopazbytevine593Insider Mini
asked in Razer Support
razer nari essential usb dongle

Hey I was just wondering, I lost my dongle on vacation at a hotel for my razer nari essentials and I was wondering if I can get a replacement dongle please and thanks in advance

1
Razer.Aero
1 year ago
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WickDayNaitInsider Mini
asked in Razer Support
Razer Kaira Pro Verbindung/Soundprobleme PC/Xbox

Hallo liebe Community, ich habe nochmal einen selben Thread erstellt, aber diesmal auf Deutsch (Nur um sicher zu gehen) Und zwar geht es um folgendes, ich habe das Razer Kaira Pro Headset seit ungefähr etwas über 6 Monate und bin eigentlich sehr zufrieden mit dem Produkt, der Sound ist schön klar, die Sprachqualität ist auch bombe für ein Wireless Headset.Aber es gibt ein bestimmtest Problem was mich von Anfang an mal mehr und mal weniger begleitet, aber es ist bis jetzt immer ein fester Bestandteil gewesen. Und zwar verliert das Headset sowohl auf der Xbox, als auch auf dem PC über Bluetooth und den Microsoft Wireless Adapter die Verbindung, erst fängt es damit an das der Sound abgehakt und stark stottert, danach bricht die verbindung ab und verbindet sich nach 1-2sek wieder und in den meisten fällen wiederholt sich die Prozedur dann 3-5x hintereinander, vorallem wenn ich etwas downloade ist es nahezu unmöglich die Verbindung für auch nur mind. 5min aufrecht zu erhalten, egal ob auf d

3
W
1 year ago
Sammicallef22
Sammicallef22Insider Mini
asked in Razer Support
cable colour codes on the ortana v2

My cable for the ortana v2 got chewed by my dog and i noticed that there is a sort of braded metal wire wrapping the wire internally and 4 colored wires red, white, green and black.  But when I opened the keyboard there were five colors red, white, green, black and a lighter black. What is the lighter black one for?

0
Sammicallef22
1 year ago
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PablosnullebarInsider Mini
asked in Shout out to our Razer Support Rockstars
quick shoutout to razer support

Razer support really are amazing, i bought a defective headset from a company. Reached out for help to fix the issue, and they really came in clutch. They guided me through how to fix it, even though it didn’t work. They offered me to send in my headset for a brand new one, free of charge. Razer really are amazing, and could not recommend it them any more than I already do. Really is a great team, and a great company.

0
P
1 year ago
iamdantexd
iamdantexdInsider Mini
asked in Razer Support
I DONT HAVE ANY CODE 7.1 SURROUND SOUND

I just bought a new razer blackshark x and i cant find a code what should I do? Thankyou so much.

1
Razer.Aero
1 year ago
BeauBlueONYXclassic858
BeauBlueONYXclassic858Insider Mini
asked in Razer Support
Razer Battle Bundle - did not come with Scratch Card

Hi, Last month my friend bought this razer battle bundle from amazon for me and I've looked everywhere inside the packaging but could not find scratch card. I got the instructions, the stickers, the mouse, mousepad and Blackshark V2 X headset but NO scratch card.I can provide all SN and ID numbers for proof of my purchase and I have a Razer Account

1
Razer.Aero
1 year ago
BarnRedfocusleet835
BarnRedfocusleet835Insider Mini
asked in Razer Support
нет кода акцивации

I bought headphones, but in the end there was no activation code for the product in the box, I registered the product but the code didn’t even arrive by email

1
Razer.Aero
1 year ago
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wiagurInsider Mini
asked in Keyboards
Razer BlackWidow V4 75% switches

Hi Razer Team,Are you planning to release the Razer BlackWidow V4 75% with other default switches? For example, linear ones? I know that I can swap them out, but it would be nice to have them from the get-go.Thanks!

0
W
1 year ago
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nikiljaInsider Mini
asked in Mice and Surfaces
Razer Deathadder v3 scroll button release

Hello!I bought Razer Deathadder v3 Pro 3 Days ago and yesterday I discovered a problem when I click and hold scroll wheel button and when I relax my finger a little, button just unclick.It's ok or not? Just I bought a Suprelight X before and there was the same issue and I returned it to store.

0
N
1 year ago
A
autoLightFrenchBeige572Insider Mini
asked in Razer Support
Can not change the Alt key on my Tartarus Pro

The Alt key or button on my Tartarus Pro is assigned the number 2.  I can not change it. I try to assign it any keyboard function via key recording and save it but the alt button stays as the number 2.  Can that not be changed?

0
A
1 year ago
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LionelSuwiInsider Mini
asked in Audio
I dont have the output device

i cant find the output device can someone help me get it 

0
L
1 year ago
H
hndxeranInsider Mini
asked in Razer Support
Nvdia reflex

I have a Viper ultimate mouse. I can use the nvidia reflex feature when connected via cable. However, when wireless, the feature is disabled. Is this a general problem or is it just me?

0
H
1 year ago
S
sharpVividCrimsoncafe404Insider Mini
asked in Razer Support
Radio interference

Which full size keyboard has the lowest radio interference?  My current one (not Razer)  for my radio scanner.

0
S
1 year ago

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