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Unanswered questions

15288 Threads
T
TheBogdanInsider Mini
asked in Razer Support
Blade 15 2020 Base Extreme Rattling

So roughly one year ago, I had a problem with my Razer Blade 15 Base 2020 making a rattling noise. After cleaning the vents, the noise went away.Today, the rattling noise came back (I know it’s not dust since I just picked it up from cleaning a week ago), and it is so extreme my whole desk is vibrating from it. It seems to only kick in when the laptop is using a lot of power (I can go to Synapse and turn the fans to max without any rattling noise). I can play games that put less stress on the laptop such as League with no problem or ratling noise. The noise first started while I was playing ToTK (while it was putting stress on my GPU, it was not taking it to the extreme like other games that I play such as Forspoken or Jedi Fallen Order, and my laptop was not overheating as I’m always monitoring the temperature).Now, this is a rather older laptop, I bought it mid-2020 so it has more than 3 years since I got it, everything still works well except the battery which had to be removed due

1
T
1 year ago
SpringGreenrushwatch858
SpringGreenrushwatch858Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit team is the best!

I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!

0
SpringGreenrushwatch858
1 year ago
Zkiathoz
ZkiathozInsider Mini
asked in Razer Support
Razer thundbolt 4 dock on normal usb c port

Hello everyone,   At the moment i'm using a Razer Blade 15 Advanced 2021 and I'm using the Razer Core x Chroma, the thing is for my home setup I actually don't have enough usb ports. All my port are pretty much full with my peripherals like mousemat, mic etc. So I'm looking at expanding my ports with a docking station. But thing is that my Razer Blade 15 Advanced only has one tb3 port and one usb c port. Since I'm already using my eGPU for the tb 3 port, my question is if I can connect the TB4 dock with my normal usb c port? Will it only downscale the speeds or will it not work at all? 

0
Zkiathoz
1 year ago
MagniPrime
MagniPrimeInsider Mini
asked in Razer Support
Razer Blade 15 Advanced Late 2021 - repasting question

Hi everyone,I was wondering if anyone tried to use Thermal Grizzly KryoSheet on a Blade as I feel its a better solution than a regular repaste since the pressure is equal due to vapor chamber layout?

0
MagniPrime
1 year ago
Zkiathoz
ZkiathozInsider Mini
asked in General Discussion
Razer Thundbolt 4 dock on normal usb-c port

Hello everyone, At the moment i'm using a Razer Blade 15 Advanced 2021 and I'm using the Razer Core x Chroma, the thing is for my home setup I actually don't have enough usb ports. All my port are pretty much full with my peripherals like mousemat, mic etc. So I'm looking at expanding my ports with a docking station. But thing is that my Razer Blade 15 Advanced only has one tb3 port and one usb c port. Since I'm already using my eGPU for the tb 3 port, my question is if I can connect the TB4 dock with my normal usb c port? Will it only downscale the speeds or will it not work at all? 

0
Zkiathoz
1 year ago
bayLaurelGreenauto712
bayLaurelGreenauto712Insider Mini
asked in Mobile
Mobile Front camera issue Razer 2 mobile for snapchat

Why snapchat front camera not working well?

1
bayLaurelGreenauto712
1 year ago
G
GeromaInsider Mini
asked in Keyboards
Blackwidow v4 pro changeable switches from green to yellow ?

Hello can someone tell me if you can also change the switches later with the Blackwidow v4 pro or are they soldered in the large version ? With the v4-75% it says that they are replaceable. I would like to order new ones, but if you can not exchange them would be stupid. Thanks in advance for your help Lisa

1
FiszPL
Vanguard
1 year ago
R
RedMOISSANITEaero926Insider Mini
asked in Razer Support
Razer raptor type-c disconnect and reconnect during games

I am having this problem, when I connect the Razer blade to Razer Raptor throught type-c ( wire comes with the raptor ), sometimes during games the connection will cut out and connect it again, this may happen several time when it happend ( the laptop try to connect to the screen ).When using HDMI to laptor everthing is fine.My laptop is RZ09-0409ATD3-R3T1My screen is Raptor 165hz Thanks

0
R
1 year ago
xtremos01
xtremos01Insider Mini
asked in Mice and Surfaces
Razer Naga v2 Pro not charging completely dead

My Razer Naga v2 Pro stopped charging after recent updates, when connected with USB cable it showed as charging in Synapse but it wasn’t. Until it completely drained the battery and now the mouse is completely dead, no RGB, no power light underneath, not being detected by windows or Synapse.I tried: reinstalling synapse, reinstalling drivers, using Synapse 4 beta, tested mouse in another PC, multiple different ports, restarted pc multiple times, no luck…Mouse seems completely dead and gives no signs of charging whatsoever.Mouse has around 4 months in use from the day I purchased it.Is this software related? Mouse was working perfectly normal a few days ago. 

3
E
1 year ago
A
ayberka_1Insider Mini
asked in Razer Support
My 7.1 not working

Hello i cant open 7.1 surround and if i open id doesnt sound come and if i plug my headphones it didnt show up and im using realtek audio and its working i need to use 7.1 

1
Razer.Zionzedd
1 year ago
classicVermilionpulse471
classicVermilionpulse471Insider Mini
asked in Razer Support
error in code

Error in code

1
Razer.Zionzedd
1 year ago
nurullahsahin
nurullahsahinInsider Mini
asked in Razer Support
Razer Blade 15” (2020) | RZ09-03519 WiFi and BSOD error

 The WiFi adapter will switch off for no apparent reason. Once this happens, I can't turn the adapter back on - pressing the "on" toggle doesn't do anything. Troubleshooting doesn't show any issues except "turn your network adapter on." I've uninstalled and reinstalled the WiFi driver; this did not fix the issue.Every so often - sometimes 3-4 times in one day - I'll be presented with a Blue Screen of Death error. The error message displayed is DRIVER_POWER_STATE_FAILURE. This often occurs shortly after the wifi switches off. After this, the computer tries to restart, but stays stuck at the Razer logo screen - it's remained there for over half an hour without doing anything. The only way to get it to start fully is to do a hard shutdown and reboot.I completely deleted Windows 11 and installed Windows 10, the problem persists.what should I do ?Is the problem with the wifi adapter?I also use Hackintosh Ventura and the wifi turns off and does not turn on.

1
Razer.Zionzedd
1 year ago
norka1337
norka1337Insider Mini
asked in Razer Support
Razer Blackshark V2 X Help!!!

I want to activate surround sound 7.1 but I'm scared to disassemble the headphones to get the serial code (I have very bad hands and I break everything. I have a receipt for the purchase, there is a box, please help 

1
Razer.Zionzedd
1 year ago
Febrix16
Febrix16Insider Mini
asked in Mice and Surfaces
RAZER DEATHADDER V2X HYPERSPEED WIRELESS PROBLEM

Whenever I plug in the dongle, WiFi keeps disconnecting and trying to reconnect, but whenever I unplug it, it works.

0
Febrix16
1 year ago
LuisTheImpaler
LuisTheImpalerInsider Mini
asked in Razer Support
RAZER BLACKSHARK V2 PRO AUDIO

I bought this headset from a good friend of mine. I used them like for 4 month and it was working great; but one day I saw that this headset has some firmware update by USB that my friend never did. So, I decided to do the update the firmware, everything was working great. But during a gameplay (3 days of gaming after the update) suddenly the right side, the volume was really, but really low. Before I decide to write here, I have tried every official step by step solution from RAZER support web page and the official YouTube page. I don’t know what else to do and I don't want to throw them to the trash. Does anyone know if RAZER has a team that fix them for a better evaluation?

1
Razer.Zionzedd
1 year ago
R
ronaldosintoroInsider Mini
asked in Razer Gear
Razer Nabu Apps on Android

I cant loggin in the razer nabu apps. for my razer nabu watch.

0
R
1 year ago
KnightRider79
KnightRider79Insider Mini
asked in Audio
change volume while in game

Hello  why can’t I change volume with the volume wheel on my headset while playing gamewhen I am out the game it works  headset hyperspeed blackshark for pc thx Pieter

0
KnightRider79
1 year ago
B
BaldtunaInsider Mini
asked in Razer Support
woverine chroma v2 thumbsticks

Hello, i dropped my controller a while back and the thumb stick disappeared in to a different dimension it would seem.  I have looked everywhere to find replacement thin stick but just can’t seem to find them. Is there anywhere I can get one ?  I would much rather get new thin sticks than a new pad 

1
Razer.Aero
1 year ago
A
Amarine1701Insider Mini
asked in Razer Support
"Low battery" alarm when headset is fully charged (Barracuda X)

Hello everyone,I recently got a Razer Barracuda X headset. I used it for a full week before hearing the “low battery” signal, which is when I charged the headset for a few hours until the little light went from pulsing red to static green. However when I start my headset after charging it, the light is green static, but I still hear the notification “low battery”, which is very annoying. I don’t see a way to check actual battery %. Why is the signal for low battery still playing even though the headset is fully charged? Thank you for any insight.

3
Razer.Aero
1 year ago
B
blueox82Insider Mini
asked in Razer Support
Laptop shutdown, spark flashed, and smoke came out of it

Bought the laptop Feb 1 2021. The laptop has always ran warm to hot but i expect gaming laptops always do.  Few months, after getting it the touch mousepad expanded and cracked due to heat i assume.  i didnt didnt with since i use the mouse.  Today, i was using it and it shutdown/flash of sparks.  After the flash, smoke started coming out of it.  I tried to blow the dust out of the unit often. the unit still smells and is making a clicking noise.  Im not sure where to go from here to get my laptop running again. 

1
Razer.Aero
1 year ago
Zaghbi
ZaghbiInsider Mini
asked in Razer Support
razer nari thx activatiecode

I dont get activatiecode in my mail?!

2
Razer.Aero
1 year ago
joahpot
joahpotInsider Mini
asked in Razer Support
7.1 surround sound v2 blackshark

Does 7.1 surround sound also work for windows 11

2
Razer.Aero
1 year ago
K
KunescauInsider Mini
asked in Razer Support
blackwidow tournament edition chroma v2 simbolos

alguns símbolos do meu teclado acabam não saindo corretamente,  tentei mudar esta configuração no aplicativo da razer mas mesmo colocando o símbolo corretamente sai o errado.

1
Razer.Aero
1 year ago
R
RZ03-03380400-R3G4Insider Mini
asked in Razer Support
teiber

welchen treiber brauche ich für die beleuchtung der tastatur 

1
Razer.Aero
1 year ago
B
bullmaster99Insider Mini
asked in Razer Support
RAZER BLADE 14 2023 CONSTANT CRASHING/FREEZING

Happens every time I am watching a video while working, Everything is up to date, I can't do anything, I have to keep the power button pressed to turn it off. I dont know if I should report it with Razer. Hopefully thay can come up with a hot fix. So far I can confirm that it happens when playing a video (Netflix, YouTube) and working on another monitor (type-c).

1
Razer.Aero
1 year ago

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