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Unanswered questions

16199 Threads
RichLavenderbestdepot926
RichLavenderbestdepot926Insider Mini
asked in Razer Synapse 3
Synapse 3 disables usb devices

I have a Raiser Tomahawk box, a Razer wireless mouse, a Raser wireless keyboard, a Raser wireless headset, a Raser backlit mat, all connected to the MSI v550 Tomahawk motherboard.Razer Synapse 3 was installed, and during operation I noticed that during the game (more often) or just in the operating mode (less often), the USB devices are disconnected and after a second reconnecting (sometimes headphones, sometimes a rug, sometimes a case). After uninstalling Synapse 3, this problem disappears. Please tell me what could be the problem. Thank you

250
RichLavenderbestdepot926
1 year ago
J
Jantar1Insider Mini
asked in Razer Support
Razer deathadder V2 X hyperspeed keeps disconnecting me from Wifi

Hello, My mouse keeps disconnecting me from Wifi which is 2.4 GHz same as the mouse. I read on the internet that mouse signal can be interfering wifi signal to my laptop. What should I do? I can’t switch to 5 GHz wifi.Please help me. Thank you

3480
J
1 year ago
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huibVDNInsider Mini
asked in Razer Support
Razer Blade 15 2022 touchpad acting weird

Hi guys I recently bought a Razer Blade 15, which was purchased in novermber 2022. It's been working great, but I've been noticing some issues with the touchpad recently. On the left-side the touchpad works perfectly, while on the right side I encounter several struggles. When moving the mouse it sometimes randomly selects everything, two-finger scrolling doesn't always work and neither does swiping right with three-fingers. Somehow swiping up and down does work. At times it also moves the mouse all over the screen out of no where. I've so far checked the settings, which should be OK. Especially as everything does work correctly on the left side of the touchpad. Everything is up-to-date drivers and update wise. I've cleaned it properly, and I've done a factory reset, but the issue still exists. From what I can see without opening it up the battery doesn't seem to be swollen, which also seems unlikely with such a new laptop I'd love to hear if you know of a possible solution, many thank

1170
H
1 year ago
M
MXXNLXRDInsider Mini
asked in General Discussion
Do the Kitty Ears for Razer Kraken fit into Kraken V3 Pro?

What the title says

140
M
1 year ago
R
radioSlateGrayPERIDOT918Insider Mini
asked in Razer Gear
Purchased Razer Kraken v3 - But no THX SPCIAL CODE

Recently purchased Kraken v3 due to an old headset dying but no activation code has came with it?

310
R
1 year ago
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frostyslayrInsider Mini
asked in Razer Support
Viper V2 Pro - Synapse not detecting

Synapse is detecting my hyper-polling dongle, and it shows that it is linked to my v2 pro. But synapse is not detecting the v2 pro itself. Below are the trouble shooting steps Ive already takenupdated drivers updated mouse firmware uninstalled everything Riot disabled antivirus restarted my PC countless times repaired synapse added antivirus exceptions to razer services   I have avoided razer products for years because of the software issues. i dont want 15 different “apps” to manage my peripherals. i literally just want to change bindings and performance of my mouse/dongle.Any help is appreciated, and if anyone knows of alternatives to synapse please let me know

6760
F
1 year ago
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R4Z3R_TF2Insider Mini
asked in Systems
Razer Chroma lights lagging (Wave effect every product what I have)

Ever since I got my first Razer Chroma product, the wave effect has stuck. I have also noticed that if, for example, a game freezes, the lights also freeze. Only the wave effect.And also when, for example, the computer loads a web page, etc. Is there a solution for this?

2880
R
1 year ago
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pulseMagnoliafresh475Insider Mini
asked in General Discussion
razer edge 2023

I know that you can buy the Razer edge tablet from Razer.com and Verizon. Is that always going to be the case or will you be able to eventually buy it from Best Buy or another retailer?

160
P
1 year ago
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demajuInsider Mini
asked in General Discussion
Mouse RAZER BASILISK X HYPERSPEED

Qual a opção mais precisa de usar o mouse RAZER BASILISK X HYPERSPEED, Bluetooth ou wireless? Minha placa mãe não tem Bluetooth, pode ser usado com adaptador? Qual o software para configuração do mouse?

954
D
1 year ago
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jabobo0900Insider Mini
asked in Audio
Cant install Razer Surround Sound

Hi, so i am very new to using razer equipment and recently bought a head set and noticed i have been given a code for the surround sound program so i decided that it would be a good idea to check out the program. Upon using the installer however i have found that i keep getting the same issue of server access unavailable, after hours of searching around i am yet to find a solution. I have tried allowing it through my firewall and restarting my pc to no avail, i then decided to check if it was just this program but i also found that the synaps program also doesn't want to download and comes back with the same message. Is there something i am missing? any advice is appreciated 

170
J
1 year ago
A
AnneGodkoyjInsider Mini
asked in Systems
What causes touchpad scrolling issues?

Sometimes the touchpad stops scrolling smoothly, and I have to disable and enable the driver to temporarily fix it. Despite reinstalling Windows 11 and trying two different touchpad drivers, the problem persists. Has anyone else experienced this issue with their touchpad? By not scrolling smoothly, I mean that it stops abruptly instead of continuing for a few more scrolls.

140
A
1 year ago
M
MayaBlueIOLITEtechno367Insider Mini
asked in Razer Support
Cynosa V2 lighting issues

I cant find this keyboard on synapse 3,  and can’t use the Chroma Studio to set up the argb ledPlease help  

161
FiszPL
Vanguard
1 year ago
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dbsxogh7Insider Mini
asked in Mice and Surfaces
When Will Razer Release Viper mini 8khz wired?

at summer? or early?

553
FiszPL
Vanguard
1 year ago
HIJIBI
HIJIBIInsider Mini
asked in Systems
I want to change the 7.1 surround code

Headset incident code entered But the heaset is efective, so after replacing it and replacing it, l have th re-enter the code, but i can’t.ps. I am Korean So i used a translator and it’s not accurate

120
HIJIBI
1 year ago
K
KingEMS11Insider Mini
asked in General Discussion
Im looking into buy buying some razer products but im broke does anyone know a way to make 1k in a month?

I'm looking into buy buying some razer products but im broke does anyone know a way to make 1k in a month?

251
A
1 year ago
RAKJUN
RAKJUNInsider Mini
asked in Razer Support
GUEST CHECKOUT email

I bought the item through guest check-out, but I don't get an emailI didn't set up spam.I haven't received any mail even after 2 days 

270
RAKJUN
1 year ago
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WilnarMasonmgInsider Mini
asked in Audio
noticed a clicking sound in Barracuda Pro

This is my first new hard disk drive (HDD) in the past 10 years. I have been using a Western Digital 1TB for nearly a decade. After installing this new 10TB HDD, I noticed a clicking sound, especially when running SeaTools.exe. When I shut down the PC, I can hear a slight grinding noise from the HDD immediately after the PC powers off.

210
W
1 year ago
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Ximo811Insider Mini
asked in Razer Support
Is border fees included

I am ordering from Canada and local fees and taxes amounting to $400cad. I was wondering if I ordered $3900Cad when ite enters canada will customs still charge me for importing or is it included with the local fees indicated 

352
X
1 year ago
pulsesecretCoralReef534
pulsesecretCoralReef534Insider Mini
asked in Razer Support
Upgrading Blade 15 (RZ09-0328x)

I’m looking to upgrade the ram in my blade 15 from 16gb to 32gb, I found some ram on Amazon and they list that there is a 2933 mhz version but I can’t choose that, only the size of the ram (16gb, 32gb, 64gb)and do I need to use two 16gb modules or can I use just one of the ram slots for all of the ram

230
pulsesecretCoralReef534
1 year ago
RoninRob
RoninRobInsider Mini
asked in Razer Support
Did I register just to have ads sent to my email?

I I shut this PC down a couple of years ago and moved my gaming stuff to another Alien. THAT Alien has since been converted into an I/O for my recording studio server. I’ve recently started using this PC to play older games on but had to reset it to factory defaults. In my quest to get a break from living in the studio or listening to my band mates tell the same tall tales to different girls all over the world I started gaming here and there. I plugged in my peripherals which were originally installed and registered on this PC. Obviously I had to re-install the synapse. I did so to find that Razer has no  record whatsoever of the products that I registered with them. I bought the gamepad, track pad and mouse a couple of years ago so I don’t have the Proof of Purchase anymore. No doubt I lost them in a hotel room, on the tour bus or during some drunken backstage party after a show. These things happen when you play music for a living. My ultimate question is this. Where did Razer store

71
Razer.Speedcr0ss
1 year ago
T
TAlim_1994Insider Mini
asked in Razer Support
Is it possible to prevent the Razer Blade from powering on after it hibernates due to critical battery, until it has been plugged in?

I have noticed that it is still possible to power on the Razer Blade after it has hibernated automatically due to critical battery, which has several times resulted in my device shutting down abruptly shortly after resuming from hibernation due to completely draining the battery. In almost every case, the reason I attempted to power on the device at critical battery in the first place was because I was unaware or had forgotten that the battery was critically low. The Razer Blade is the only one of my laptops that has this problem, as all my other laptops (by different manufacturers) simply refuse to power on while at critical battery until it has been plugged in—a behaviour I much prefer. Is there any way to make it so that the Razer Blade will refuse to power on while hibernated due to critical battery? The device in question is a Razer Blade 15 Advanced Model (2021).

130
T
1 year ago
bestTIGERSEYEYaleBlue214
bestTIGERSEYEYaleBlue214Insider Mini
asked in Razer Support
Razer Ripsaw HD Not Capturing Video from Switch

I recently got the Ripsaw as a gift from a friend - I don’t know when or where they bought it so I don’t have the “proof of purchase” that it says to send on the support help page - and I can’t seem to get it to work. All of the cords seem to be hooked up well and the green light is on and I have audio in OBS Studio and Streamlabs but no video in either. There is no black screen, no information or popup that says it isn’t receiving video (even though it obviously isn’t), but I can see my Switch’s feed on my TV.I can see the device and I’ve read all of the previous support topics about this issue, but since no one follows up to explain how they fixed it, I’m asking this same question here again. How do I get my video to show up in OBS or Streamlabs? Please help me because I’m at my wits end trying everything I can think of.

570
bestTIGERSEYEYaleBlue214
1 year ago
zhuguidai
zhuguidaiInsider Mini
asked in General Discussion
Razer Sila 5G

Whatever happened to the Razer Sila 5G concept from CES 2020? Or at least any ideas of a Razer Sila 2? https://www.google.com/amp/s/techcrunch.com/2020/01/07/razer-shows-off-sila-the-first-5g-router-built-for-gaming/amp/

1380
zhuguidai
1 year ago
Q
qDogeInsider Mini
asked in Mice and Surfaces
Razor Baselisk side button issue.

Basically when I press the mouse button 5 it works fine, and when I press mouse button 4 it works fine too, however when I hold shift on my keyboard (huntsman elite if it matters) the mouse button 4 acts as mouse button 5, with mouse 5 being unchanged when holding shift. Sorry for odd explanation but the mouse is also quite old so it might just be time to retire it. Thanks. also this is somehow tagged with basilisk ultimate, i just have the basilisk 

483
K
1 year ago
L
Leewah25Insider Mini
asked in Audio
Barracuda X 2022 - Need activation code

Hi!I bought a set of Barracuda X headphones from Amazon but did not receive an activation code with my purchase.When I use the online support it asks me for my serial number which I enter and then get the following message:Activation CodeThe 7.1 Surround Sound code for this model is not available, please click here to contact customer support.Any help would be appreciated.

3230
L
1 year ago

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