The Razer Armory

Good day. I have been using the Razer Basilisk V3 Pro 35K mouse for about 1 month, and during operation I noticed that the backlight corner, next to the button where the additional Hyperspeed button is located, sometimes strangely blinks a barely noticeable red color.Does anyone know what is going on? Is the problem hardware or software?I tried reinstalling Synapse 4 and Chroma, but the problem persists.The mouse itself works fine, so the problem is not critical, but I would still like to know what is going on. Sharp unexpected blinks, especially in the dark, are sometimes strange. A video with an example of blinking is attachedApproximately 20 to 23 seconds and 32 to 38.

My "3" key stops working when I run the Razer Synapse, but it works normally when I close the app. How can I fix this issue?

Hey! I have a Razer Orochi V2 mouse, for like 2years, and i had no pronlem with it. Suddenly 2days ago, when i turned on my pc, my mouse started to move on its own, and it’s always pulling really fast, to the same place, the right top corner of my monitor. Every time, no matter what i do. I’m suggesting, that maybe the sensor got damaged, but i have no proof at all, because i cleaned it, and still no change. I see no damage. Does anyone have any solution, or idea?

I’m having problems with three keys. They keep registering infinite clicks and are physically stuck/sunken. It’s probably a switch issue. I can’t find anywhere to get the keyboard repaired, and I need to have it fixed. Do you provide official technical support or repair services?

I’m having problems with three keys. They keep registering infinite clicks and are physically stuck/sunken. It’s probably a switch issue. I can’t find anywhere to get the keyboard repaired, and I need to have it fixed. Do you provide official technical support or repair services?

I bought the Wolverine v3 Tournament controller. Currently, I'm playing a lot of Street Fighter 6 and I've noticed that the function button is too sensitive and too close to the d-pad: in the heat of action, I accidentally reassign back paddles 😅. Am I the only one experiencing this? It would be good to be able to disable this feature or add an extra step to the mapping process 😆thanks;)

I want the RAZER NAGA HEX V2 back. The layout was perfect for me and it was build to last. I've had 3 Naga Trinity since, but the build quality isn't on par with the Hex v2. I now use the Naga pro v2 but i't's 6 number faceplate layout isn't what I want, so I slapped the trinity hex panel on the pro although it doesn't give me access to the “7” button.  The Naga Pro v2 built quality is on par with the Naga Hex V2, but the trinity isn't.PLEASE!! Either give us the Hex V2 back, or make a side panel for the Naga V2 PRO that resembles the one on the trinity. 

When I play Valorant, the S key feels like it is lifting up. It is very loose and wobbly.

When registering, I get an error: "7.1 audio activation code already activated." I just bought the product and haven't registered it anywhere yet; I would like to get the activation code. Thanks.

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?

I use macOS, and my laptop is fried and therefore will not update to 15.0 macOS which is required for synapse, and the web version doesn’t identify my razor hunstman v3 as a connection. How can I enable rapid trigger for gd?

I need to buy a power adapter for the Razer Leviathan V2 Pro speaker. Where can I purchase this part? 

How can I retrieve my card that's damaged 

Good morning,I’m looking to buy an RC30-0378 dongle for the Barracuda Pro model. I received the headset from a friend as a hand-me-down, but unfortunately, the dongle got lost. Do you happen to have one in stock?

Hello,I own a Razer Wolverine V2 Pro and I am looking to purchase replacement thumbstick modules.I need the complete removable magnetic thumbsticks, not silicone grips or covers.More specifically, I am looking for two standard-height concave thumbsticks, identical to the standard thumbsticks originally included with the controller.My current right thumbstick is the tall version, but I mainly play Fortnite on PC and I would like to return to a normal standard-height thumbstick for aiming, editing and camera control.The rubber surface on my current thumbsticks is also heavily worn.Does anyone know where I can buy genuine or compatible standard-height thumbstick modules for the Wolverine V2 Pro? If Razer sells them as spare parts, I would also be happy to purchase them directly.I am located in France.Thank you.

Hi,I have an pretty old Razer(Blade 15 advanced) from 2020. Right now I have no battery in it since it got overheated so I am using cable only. But the computer feels a bit warm and the fan sounds a bit when I am using the computer. Do you it won't be as warm and heated if I buy a new battery and put it in?Otherwise I might sell it and buy a new computer, but its kinda annoying since I got good specs on it with 2TB and 64GB RAM.

I installed synapse4 but it does not open and launched . why its like this i cant understand what is the problem!

I have been tryinf to claim the warranty for my Blackshark V3 Hyperspeed headphones for hours but it's so difficult, the Ai chatbot is always at a stop block when I give the information that is asked for. The serial number is: MR2525D39102216 and I would happily give the receipt to quickly solve this issue.

Hello everyone, I am here to share one of the Razer product ideas I came up with. I don't expect anyone at Razer to react to this, but I’d be pleased and surprised if they did.The Razer Mamba v3. The Mamba is a classic Razer mouse,  which is just as much a part of Razer’s history as the DeathAdder and BlackWidow are.  Depending on when Razer plans to take a break from the Cobra line, I think the Mamba deserves a modern refresh that will not just have new features but be something that only Razer, as a premium gaming lifestyle brand, can offer that will innovate even while returning a pre -existing shape.Did you notice that I chose to name it the Razer Mamba V3?     That is because the Original mamba  and the elite and tournament edition are both version 1 and 2 respectively  this brings it roughly in line with where the iterations of razer’s other newer  evergreen product the basilisk already is.The  Mamba v3 will  boast the same features of the elite  with a  sensor comparable to  bas

So up till a few days ago my Razer Basilisk Ultimate worked without issue. Suddenly 2 days ago i recharged it via my laptop then threw it in my bag and took it to office and plugged it in my desktop. It stopped responding altogether in both wireless mode and direct wired mode. I checked it on multiple PC-s and same issue. Even Windows does not recognize it as a device and it does not show up at all on Device Manager. The mouse simple does not turn on. I tried recharging it via the dock multiple times, and no response. Literally no lights, no sound plays on windows when connecting it, it is simply dead. Can anyone help me in this situation?

Hi, I’m having an issue with my headphones (I’ve had them since July of this year): the default volume is very low. I mean, they’re usable, but if I want to turn the volume up to listen to music, there’s practically no "high" volume—it just stays at a basic level. I’ve tried using 7.1, turning it off, using THX Spatial, etc., but nothing works. I don’t think it’s a hardware issue, since they arrived in great condition and this is the only problem I’m having; I suspect it’s software-related. I’ve seen mentions of using third-party software to boost the volume, but it makes no sense for a Razer product to have this issue right out of the box. Thanks.

As I’m understanding, through all the changes & updates, THX Spatial Audio is entirely integrated through the new laptops and Synapse 4 now, right? I’m having a hard time comprehending how my sound settings in control panel shows “stereo” for the playback configuration, while all the features are controlled by Windows are set to Realtek(R) instead of “THX Spatial Audio” showing a “7.1 Surround Sound” playback configuration. Does this automatically configure the laptop to use all 6 speakers? Because I noticed a sound difference when changing the profile on the sound settings with the THX Spatial Audio option in sound settings after configuration of Windows to THX Spatial Audio as well. When the software isn’t installed, I don’t see any other settings to config audio to something other than “Stereo.”

What’s up, I’m looking for a source where I can get myself some dust plugs for a 3 pin port used for the charger port on recent Razer Blade models. I was able to find everything else (even the ethernet which isn’t on the laptop I have lol) but for whatever reason it has become mission impossible to get my hands or even web searches on a plug that fits specifically the charger port. Anyone know where I can find some??? Gonna be weird having everything covered and my charger port is sitting there still finding dust bunnies somehow lol. 

Hello,I have a Razer DeathAdder Essential White Edition, model RZ01-03850.When I enter the serial number on the Razer warranty checker, I receive the following message: “We are unable to locate your serial number in our database.”I have checked the serial number multiple times and I believe I entered it correctly.Could you please verify whether my serial number is genuine and whether it is associated with the RZ01-03850 model?Serial Number: [*removed by moderator]Thank you.