The Razer Armory

Can a dongle from one model of hyperspeed mouse be used on a different model of hyperspeed mouse? Namely any mouse and its dongle from the list here: https://mysupport.razer.com/app/answers/detail/a_id/4048 such as Cobra Pro dongle on a Naga Pro.I know that only one mouse can be paired with a single dongle, so this assumes that the previous model is unpaired, and the hyperspeed dongle utility runs to pair/firmware update with the new model.

Hello, I bought the Razer Gold coin, but I'm not going to use it, is it possible to sell or return it with the support?

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No idea why, but pause button doesn’t work. Pressing FN + INS button which should result in Pause being pressed does nothing. While testing inputs on Windows, it works correctly. Any idea what could be wrong? Other random cheap logitech keyboard with FN combination works just fine connected in the same port, but on razer kb menu doesn’t show up.I even tried to save custom config to onboard memory and replaced insert with pause. Even without FN being involved, it doesn’t work. For some reason Pause on razer kb doesn’t behave like playstation is expecting it to. Any idea if this could be fixed at some point? It would be great to have fully functional keyboard on ps for games that supports it. Can anything be done?

I have a razer ortana v3 keyboard, and i recently lost my ps4 controller. i want to know what the ps button is on the keyboard, and it said the pause/break button, and it didn't work. Can you guys help me with finding out which button is the ps button?

Hello, I was wondering are y'all mouse dock chroma can be detected in razer synapse? I just bought mine today to replace my old mouse dock chroma but it doesn't seem to be detected. I switched to a different laptop still the same issue and I also tried my old mouse dock still haven't been detected by synapse

My left earbuds power draining down extremely fast…it only last 10 mins with the full charged…I bought it from Lazada Malaysia Razer Official Store on April 2022. Suppose the warranty till April 2024 with 2 years Warranty. However, Razer Website  stated my device not longer covered under warranty. What is the reason? 

I've got my balckwidow V3 mini hyperspeed about 2 days ago every thing was working fine yesterday i plugged in my keyboard in to ps5 via cable cause it wont work via dongle or bluetooth to play some cod mw3. After i stopped playing mw3 i unplugged my cable turned off ps5 etc. and went to bed i woke up today at 4 am and i wanted to see someting on pc so i turned it on. In an about 10 minutes i havent seen anything wrong.I started messaging with my friend on discord and then i saw that the synapse was updating i haven't done anything at this moment casue it seemed normal but in a while i've got a message from my friend and i wanted to replay to him but in this moment when typing i realized that K button on my keyboard isn't doing anything. so i looked up on the internet what it might be i saw on razer page that i should turn it off press esc caps nad sapce button and turn it on again i did it but nothing has changed. after that i saw my windows, I, 8  and M keys werent working too aft

Does the Kraken V3 Pro headset have a Bluetooth connection?Because the distributor in my country wrote on the description of the headset, a Bluetooth connection

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Bought brand new Barracuda X (2022) RZ04-04430100 and I’m getting mad already!The headset is amazingly good for the money incorporating 3.5 jack, USB and Bluetooth. BUT! Everytime I play some game and quit (close the app), the headset shuts off by itself without telling me and I have to manually switch it on so I can hear anything. The auto shut-off in the mobile app is set to “Never”, but they shut down no more than 20 secs after the last sound is played with the headset. There is no problem while something is playing sound on the PC. The problem is when there isn’t anything played for 20 secs the headset shuts down by itself without telling me (there is no female voice “Power off” like when I switch it off manually). First I was using the free 7.1 PC app but it was actually crap, so I paid and installed the THX Spatial Audio app and I use it for the 7.1 function.But everytime I start the PC I have to manually adjust the O

I have gotten the razer blackshark v2 and I have registered it on your website it says Your Razer device is not eligible to receive a 7.1 Surround Sound activation code.I dont understand please send me the activation code I have sent a email as well.I just want the 7.1 activation code for my headphones.Get back with me as soon as possibleThank you

Hello there i need some help. I have the headset razer nari ultimate and the last month I had charging issues. When I connected the cable with my headphones it did something like connect/disconnect and I had to move the cable left right and keep it stable in order to charge. Today I tried to charge them but the red light is not lighting. I tried 2 other cables just in case the one that came with headphones is the problem but I am sure it is the micro usb port. What should I do?

Before buying it, can you guys tell me if the viper v2 pro works on xbox series please!

Hi guys, i just bought DA V2 X Hyperspeed from online and when i first unboxes i realized it doesn’t comes with User-Manual and Razer sticker alongside with Wrapping cover or bag for the mouse. Proceed to plug-in then go check razer synapse and update, nothing pop up i even make a new registration still couldn’t detect. I donno but i saw at bottom label says made in Thailand, not made in China.

Hello!I am asking if any of you had any experience with Razer Europe Repair Center? Like sending in Razer products for repairs, laptops to check if the cooling system works properly, thermal paste reappliations etcThanks! 

Recently I purchased Razer Nommo V2 Pro and sometimes when I see a video on YouTube or when I hear music on VLC, the lights blink without synchronisation and the music skips for seconds (all these at the same time) and then they come back to normal.Please inform me what to do.Thank you.

Using stereo not thx  And the EQ does ABSOLUTELY NOTHING It's been two weeks and 4 updates and you guys still can't fix this it's honestly disheartening I'm getting pretty sick of this  How can you guys not fix this s#$# I've done ABSOLUTELY everything to try to resolve this and it's still on your guys end 

My old number phone already missing and now i cannot buy from razer store because 2 step verification please help me

please help meMy phone number is lost and I can't buy items at razer using razer gold because of 2 step verification. I also forgot the backup code because I didn't expect this to happen. 

My viper v2 pro dongle stopped working out of nowhere, the first few days I bought it it was working normally, and then suddenly it stopped working, I've tried putting it into several different ports, I've updated the driver and tried to clean it but it's still the same. I live in Brazil, is there any way to request a guarantee to ship to Brazil?

Every time I try and use my headset, everyone tells me there is a pitched ring noise when I’m talking and I have messed with all my setting and can’t figure out what is going on with it. If anyone has an idea how to fix it let me know

So I recently purchased a BlackWidow V4 Pro keyboard and most of the time, the keys light up white and do not sync with my other Razer products (Firefly Mouse Pad, Basilisk V3 Pro, and its Mouse Dock Pro). They do not change color with any of the software effects in the Razer software. I’ve tried different USB ports, different cables, reset the keyboard, there’s no firmware, updated drivers, uninstalled/reinstalled drivers, rebooted...everything that’s in the checklist for troubleshooting before contacting support. However, there is one thing I did try that does work. If I connect it up to my laptop, it works fine there….but I haven’t used it long enough to see if it goes to white. I also found that closing out of Razer Synapse seems to fix the issue and launching Synapse manually, turns off lighting on my keyboard and it goes dark. When I close out of Synapse and leave any other app on, I will get my colors back on a rotating basis. So since my laptop does work, that te

The headphones themselves work when plugged into the ps5 but the microphone is not picking up any audio at all, theyve been tried wirelessly and plugged in but the issue stays the same.