The Razer Armory

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Bought brand new Barracuda X (2022) RZ04-04430100 and I’m getting mad already!The headset is amazingly good for the money incorporating 3.5 jack, USB and Bluetooth. BUT! Everytime I play some game and quit (close the app), the headset shuts off by itself without telling me and I have to manually switch it on so I can hear anything. The auto shut-off in the mobile app is set to “Never”, but they shut down no more than 20 secs after the last sound is played with the headset. There is no problem while something is playing sound on the PC. The problem is when there isn’t anything played for 20 secs the headset shuts down by itself without telling me (there is no female voice “Power off” like when I switch it off manually). First I was using the free 7.1 PC app but it was actually crap, so I paid and installed the THX Spatial Audio app and I use it for the 7.1 function.But everytime I start the PC I have to manually adjust the Output Device settings in the THX Spatial Audio app to use the R

I have gotten the razer blackshark v2 and I have registered it on your website it says Your Razer device is not eligible to receive a 7.1 Surround Sound activation code.I dont understand please send me the activation code I have sent a email as well.I just want the 7.1 activation code for my headphones.Get back with me as soon as possibleThank you

Hello there i need some help. I have the headset razer nari ultimate and the last month I had charging issues. When I connected the cable with my headphones it did something like connect/disconnect and I had to move the cable left right and keep it stable in order to charge. Today I tried to charge them but the red light is not lighting. I tried 2 other cables just in case the one that came with headphones is the problem but I am sure it is the micro usb port. What should I do?

Before buying it, can you guys tell me if the viper v2 pro works on xbox series please!

Hi guys, i just bought DA V2 X Hyperspeed from online and when i first unboxes i realized it doesn’t comes with User-Manual and Razer sticker alongside with Wrapping cover or bag for the mouse. Proceed to plug-in then go check razer synapse and update, nothing pop up i even make a new registration still couldn’t detect. I donno but i saw at bottom label says made in Thailand, not made in China.

Hello!I am asking if any of you had any experience with Razer Europe Repair Center? Like sending in Razer products for repairs, laptops to check if the cooling system works properly, thermal paste reappliations etcThanks! 

Recently I purchased Razer Nommo V2 Pro and sometimes when I see a video on YouTube or when I hear music on VLC, the lights blink without synchronisation and the music skips for seconds (all these at the same time) and then they come back to normal.Please inform me what to do.Thank you.

Using stereo not thx  And the EQ does ABSOLUTELY NOTHING It's been two weeks and 4 updates and you guys still can't fix this it's honestly disheartening I'm getting pretty sick of this  How can you guys not fix this s#$# I've done ABSOLUTELY everything to try to resolve this and it's still on your guys end 

My old number phone already missing and now i cannot buy from razer store because 2 step verification please help me

please help meMy phone number is lost and I can't buy items at razer using razer gold because of 2 step verification. I also forgot the backup code because I didn't expect this to happen. 

My viper v2 pro dongle stopped working out of nowhere, the first few days I bought it it was working normally, and then suddenly it stopped working, I've tried putting it into several different ports, I've updated the driver and tried to clean it but it's still the same. I live in Brazil, is there any way to request a guarantee to ship to Brazil?

Every time I try and use my headset, everyone tells me there is a pitched ring noise when I’m talking and I have messed with all my setting and can’t figure out what is going on with it. If anyone has an idea how to fix it let me know

So I recently purchased a BlackWidow V4 Pro keyboard and most of the time, the keys light up white and do not sync with my other Razer products (Firefly Mouse Pad, Basilisk V3 Pro, and its Mouse Dock Pro). They do not change color with any of the software effects in the Razer software. I’ve tried different USB ports, different cables, reset the keyboard, there’s no firmware, updated drivers, uninstalled/reinstalled drivers, rebooted...everything that’s in the checklist for troubleshooting before contacting support. However, there is one thing I did try that does work. If I connect it up to my laptop, it works fine there….but I haven’t used it long enough to see if it goes to white. I also found that closing out of Razer Synapse seems to fix the issue and launching Synapse manually, turns off lighting on my keyboard and it goes dark. When I close out of Synapse and leave any other app on, I will get my colors back on a rotating basis. So since my laptop does work, that tells me that the

The headphones themselves work when plugged into the ps5 but the microphone is not picking up any audio at all, theyve been tried wirelessly and plugged in but the issue stays the same. 

For a 200 dollar mouse you would think it has everything you need the mouse scroll wheel being one of the necessary thing in a mouse doesn't work like intended and I don't know what to do about it when I scroll down it scrolled down then up at the same time and I don't know what to do

Hello, I would like to ask you to delete your ID account because I cannot do it myself because the old email has been deleted. Is there any admin who can delete my account?Alternatively, please help me and tell me how I can delete my account myself without checking my email address

My Deathstalker Ultimate was working fine on Windows 8. But after an up-gradation to windows 10, it stopped working. Whats weird is, the keyboard lights up with the profile and apps also load on the switchblade, even synapse 2.0 shows the keyboard. But the neither the keys nor the switchblade(tactile keys and touchpad) are responding at all. Tried everything like, reboot, reinstall, uninstall then clean install, pressing esc+caps lock+space keys and connecting the two usbs; but nothing works. Anyone has any idea? Please help!!!!

Hi, i have a few problems with the thx app. I downloaded both the 7.1 surround sound and the thx spatial audio app installers. But the downloads of both apps all get stuck at 98%, i tried multiple times but they always get stuck. I can still open the window to insert the activation code they sent me, but it says it's invalid. I payed for the THX spatial audio app, but i can only insert the code for the 7.1 surround sound app, so maybe this is causing the problem? However the most important problem rn are the apps not installing.

I recently got the Blackshark v2 2023 edition and after using Synapse to get the mic sounding how I want it to via the equalizer settings, I noticed that it resets to default upon joining a discord voice channel.For example, I prefer the “Broadcast” or “Custom” mic EQ setting and when I join a call in discord it resets back to the “Default” mic EQ and I need to go into Synapse and reselect the EQ setting I want to use.The saved profile setting seems to only work with audio related settings and not the microphone itself. It’s just annoying having to reselect the mic EQ every time I join a call to get the mic how I want it to sound. Any way to fix this? I’m not sure if it’s a discord issue or I’m missing something in Synapse

just curious which keyboard has the exact same switches as the tartarus pro?

Can't get my black shark v2 x to pair to the razer audio app 

I did research on my new pair of razer blackshark v2 x headphones and saw that I can fix the mic sensitivity with a setting on Synapse 3. People have also suggested me their personalized settings. Only problem is, there no Streaming settings tab in the Synapse app.Do I have to buy a soundboard to get this feature? Am I missing something you have to download? I'm just a bit confused as to why I don't have this option I've seen others have.Thank you :) happy holidays

I play games and use websites that usually need two or more of the same character while typing. I can’t even use the same key twice while typing/using the keys! Please someone help me and tell me why none of the characters are repeating or spamming.

Hi folks. I'm sure you're all well aware of the issues with junglecat cases being hard to get. Does anyone have a spare p30 pro case they wouldn't mind giving up? Be happy to pay for postage. I also have an unused S10+ and Razer Phone 2 case I'd be happy to trade, or send to someone in need.