The Razer Armory

Between June 2nd 2025 and to-date August 10 2025. I made several purchases from razer. with order numbers RZUSPP1000001949034, RZUSWP1000001954134 and RZUSPP1000001951650.  Two of these purchases were offered a game which was to be received 20-30 days after purchase. I have not received them as of yet. Can you help me?

Hello everyone!I just changed my phone from Samsung Galaxy S21 to iPhone 16 Pro Max and I am having some problems setting ringtones on my new phone. On Samsung phones, setting ringtones is quite easy without much manipulation, I hope the admin and you guys can help me set ringtones to my liking on my iPhone. I have tried a few ways but the downloaded ringtones are not in the iPhone's sound settings.

Are there any plans to add the snap-tap functionality that was just announced for the new Huntsman V3 Pro models to the Tartarus Pro? This would make it a truly killer FPS accessory. This has been my biggest complaint with the device, the response is a little slow when trying to change strafe directions.

Hi, I have a Razer Blade 16 (2025) with the RTX 5080 and I'm having issues with the keyboard lighting effects on the laptop using Synapse 4.I also have other Razer devices like the BlackWidow keyboard, Basilisk V2 mouse, and a laptop cooling pad — all three work perfectly when selecting lighting effects through Synapse. However, the built-in keyboard on the laptop doesn't respond to any effect changes; it just stays static.However, I can still adjust the brightness or turn the lighting off completely — it's just the effects that don’t change at all.Interestingly, if I control the lighting effects through Windows Dynamic Lighting instead of Synapse, it works perfectly.I've already tried restoring the PC twice and uninstalling/reinstalling Synapse, but nothing seems to fix the issue.

I'm not sure what happened but my razor mouse sensor stopped working and the cursor started moving to the top left of my screen, it has the same trouble when connected to other computers as well. It started happening after I opened it up to spray some electronic cleaner to stop a double clicking issue, which I had done several times before. I don't see any damage or corrosion on the circuit board. I have no trouble with any other mouse, currently using a corsair mouse. It doesn't have an internal battery either. I've tried to update the firmware but the razer site only has naga pro, naga v2 pro, and naga hyperspeed, none of which recognize my mouse being plugged in, even though synapse does, and wouldn't work. To be clear, my mouse is a wired 3 interchangeable side plate naga trinity, P/N.: RZ01-02410100-R3U1. Any help is appreciated.

Just recently updated to Razer Synapse version 3.8.831.90619.  It has rendered my Tartarus Pro, Model RX07-0311, P/N: RZ07-03110100, unable to remap keys.  For example, if I try to remap the 01 key to Esc, and click “save,” nothing happens.  It does not remap and if I go to click another key, I get a notification saying that the “changes have not been saved yet.”  If I click “save,” from within this notification, it still does not save and just moves onto the next key.Because of this problem, I can no longer use the keypad for anything other than the default mapping, which is pretty much useless.Additionally, every single custom profile I have every created has been wiped out.  The profiles are there but when I select them, I am shown the default mapping.  This is not as big of a deal as being unable to remap, but I have lost years of saved profiles for all the various games I play.Interestingly, the “alt” key, or button above the D-pad has somehow maintained it

Hi, my keyboard is not typing anymore although colors and function keys like media spinner is controlling multimedia as normal. I’ve tried the SW , driver uninstall , cable, factory reset with keys but the keyboard is still not responding.  kindly for your support 

Hey, im trying to withdraw my razor gold i had purchased and cannot seem to find a way how to?

Hello! i have a huge problem….I recently bought the Razer Kraken v 4 and i have massive issues.I bouight it in Feb 2025 and had no problems since. Then suddenly last week i got microphonee problems. I sounded distorted for others and they could always hear themselv and when they speak my mic get activated. i thought, since i dont have the problems with other headsets that it might be broken. Could happen no problem i send it in. Got a newe one from razer send today. Plugged it in. same problems….. i have no cloue what to do please help my suffering

I recently bought a new Razer Kracken X headset and it has been working fine for weeks, but the fast few days on both pc calls and ps5 party chat people have been telling me that my microphone is making some sort of beeping noise every now and then and that is sounds somewhat like morse code. what do you suggest? is there a way to sort this or is the headset broken? The headset i bought is the wired version if that helps

Hi all, recently broke my usb dongle for Deadthadder V2 Hyperspeed and bought a replacement. Tried paring it with the pairing utility but cannot pair it at the end. Tried couple of time but still didn’t work, please help!!! thanks  

I just downloaded razer synapse 4 and charged my basilisk ultimate, after that it just keeps turning off then on again for just 2-3 seconds. It works fine on wired but you still have to plug and unplug the usb every time the pc is turned off. The dongle is working, and it is detected on the device menu. I dont know if this is a software or hardware problem.

Halo semuanya,Saya baru-baru ini main Minecraft versi mod yang katanya punya fitur "unlimited items", dan memang seru sih, tapi saya malah nemu masalah aneh.Setiap kali saya buka inventory dengan banyak item, keyboard Razer BlackWidow saya jadi delay atau kadang tidak merespon sebentar. Padahal di game lain aman-aman aja. Apakah ini ada hubungannya sama efek visual di dalam game atau ada konfigurasi khusus di Synapse yang harus diatur?Saya sempat kumpulkan beberapa data dan catatan (termasuk setup mod, versi Minecraft, dll) di sini buat yang pengen bantu cek: 👉https://docs.google.com/document/d/1LKyQQhIzk3U2-HndciACTRK1mBfq0uT8RJDFhZ-sRUc/edit?usp=sharing... (nggak banyak tulis ulang di sini biar gak kepanjangan)Kalau ada yang pernah ngalamin hal serupa atau punya solusi, sangat saya hargai b

Hi.There seems to be an issue with my Blade 17 2022. I have the RTX 3080Ti, 12900H, 32GB RAM, 4K/144Hz variant. I'm connecting the Blade to my LG C5 which has full 48Gbps HDMI 2.1 ports (all 4 of them), and I'm using a HDMI 2.1 48Gbps certified cable. So the TV and cable are not the issue. Basically, I'm unable to use full 4K, 120HZ, 10bit HDR with the Blade 17, even though the 3080Ti is supposed to have a HDMI 48Gbps port. I am using dedicated GPU only, no Nvidia Optimus. I've seen a few other people with this issue online and Razer seem to be quiet on the matter. Is there a possibility the HDMI port on the Blade 17 2022 doesn't support full HDMI 48Gbps spec?  Would very much appreciate a reply from Razer/anyone else who can help. Advertising the HDMI port on the Blade 17 2022 is misleading as it clearly does not work at 4K/120HZ/HDR/Full RGB.  Please help if you can. Cheers!

Hello I’m looking at buying a Razer Blade 18 and  the configurator in the store has some wacky pricing as far as I can see - can this be correct?  so £1400 extra for 1 extra TB SSD but then £300 more for 3 extra TB? and £1700 for 32GB RAM? aside from this, any pros/cons of this machine for video editing would be much appreciated - thanks! (sorry I couldn’t find a way to contact pre-sales support with these questions)  

My mouse RAZER BASILISK V3 PRO is unable to CYCLE UP PROFILE on mouse board memory by the PROFILE button at the bottom of the mouse. But it can still be switched through Razer synapse v4.0.86.The confusing thing is that I can use PROFILE button normally by binding it to other functions (such as increasing volume or scroll mode toggle). So I confirm that the PROFILE button works normally.So I bind the CYCLE UP PROFILE to other buttons (such as the left or right mouse button), it will not work either.If I use the USB cable to connect the computer instead of 2.4 GHz mode, this problem will not occur.

I done did try everything such as: uninstall-reinstall driver blow under the wheel with my own mouth (without disassembling the mouse) cleaning the mouse (under NOT inside) sensor try on different pc and laptops DIRECTLY connected to PC’s motherboardBut hey, the problem persist and still goin strong.one scroll on the wheel took me either up or down RANDOMLY, there’s no in-between.the mouse wheel button is also malfunctioning slowly overtime, for example i use mouse wheel button when using gadget on rainbowsix X, but when i press it, i switch to secondary weapon instead.I try reaching/DM/PM the moderator (Aero) but no response for 24 hours, idk where to go or ask anymore.isnt razer supposed to be good quality product?Bought the mouse in Jan 24thRazer Basilisk v3 x Hyp

this is not normal, i have tried everything well not literally, but a lot of things to fix but that doesnt mean i dont want to hear any ways to fix thisthe problem my mouse is only disconecting and reconnecting on my pc, when i try it on my friend pc it was working perfectly fine and i also borrow my friend mouse which is the same mouse as me viper mini and it seems to work finehow is that possible that my mouse only not working on my pc but others is fineis it windows problem??, bios??, software?? i mean if it is software or like the synapse why does my mouse works perfectly fine on other pc that also have synapse, firmware or drive?? this is also weird bcs my friend mouse is working in my pc and also mine is working on his pc i still does not know which is the exact or atleast in which category this problem in

Hi, I am in need of purchasing QTY 12 Razer Blade 18. Is there anyway to get in contact with Sales? I have completed forms in the web but no reply

This is my first Razer product, love it. It looks great and I will test it out in video calls and such. But there is no native Mac software from Razer. Anyone know why that is? If I cant get to the setting proper I will have to return the probably coolest cam on the market

I am using an iPhone 15 and when holding a game and pressing share then choosing add to razer nexus when i enter razer nexus it doesn’t appear there

Has anyone else experienced their mouse peeling? Pictured:  

Major Issue: F9,F11, Pause, /, Home and End buttons not working. I already reset the keyboard and updated to the latest firmware available. Home and End (+several other) buttons don’t seem to respond to clicks but there is available power as they are responding to RGB input. I’m referring to the dedicated Home and End buttons on the left side of the numpad. This remains the case whether using 2.4, USB or Wifi. Any Ideas? thanks!    

I just bought the razer deathadder v2 x hyperspeed and whenever i connect it by the dongle, it wont let me connect with wifi :( can anyone help me with this issue ?