Recently active topics

Around a week ago I upgraded to synapse 4, and with it came a butt load of problems. The keyboard keybinds keep reverting to the original. I have unplugged, restarted pc, uninstalled and reinstalled, tried changing the art software shortcuts to the original keybinds but not all of them work (caps lock cant be used as a shortcut). Not to mention sometimes the keys stop working entirely. I usually unplug and plug back in and it may work for a very short time after, about 2-10 mins usually.I understand my tartarus pro is old and I *could* consider replacement, but how do I know if it will work with a new one? It seems to be the software not the hardware.Everything was working perfectly before update.Please help me if you can, I have gotten extremely comfortable with this over the years and trying just a normal keyboard isn’t the same and really slows me down. I’m a busy artist with lots of work to do 

I got the mouse about a week or so ago and it’s been fine but then the light on the top of the mouse went and it just started to refuse to connect. It says something about it malfunctioning and to try again. I tried about twenty times before coming here.  

How can I appeal to have my Discord account unbanned by Razer Discord community?   I was previously banned from the Razer Discord community because my account was hacked

Hi guys,I received a Razer BlackShark V2 X USB gaming headset for my birthday today to use on my ps5 (original). When its plugged in i can hear my own voice through the ear pads, I'm wondering how to change that. I've never experienced this issue with other headsets on my ps5 regardless of whether they are USB, wireless or standard 3.5mm jack wired.This issue occurs from the moment the ps5 boots up and persists through games and parties with friends.Any advice would appreciated, sorry if I've not given enough information, im happy to provide any more if needed

Hey i got a problem recently my scroll click in mice stopped working on mechanical side of it the switches work just fine i tried cleaning it with compressed air but it still doesnt work already tried fresh synapse install drivers install and i dont know what else i could do

Dear Razer Support Team,I am writing to inquire about purchasing a replacement wireless USB dongle for my headset. Unfortunately, I have lost the original HyperSpeed dongle.Could you please let me know if a replacement dongle for this specific model is available for purchase and how I can proceed with ordering it?Thank you for your time and assistance. I look forward to your reply.Best regards,Octavian. 

I just bought Razer Hammerhead V3 HyperSpeed earphones. I am able to connect them via bluetooth and the dongle but when checking on razer audio app. It just does not connect or isn't able to find it on the app. I am able to use the device without any issue but the razer app. " Can you tell me if there's a way to fix this?I reinstalled the appI rebooted the phoneI have a google pixel 11 

Hi All,I have a razer keyboard (blackwidow v3), a razer mouse (naga trinity) and an asrock motherboard with ARGB cpu fan.I have installd the asrock argb controller and it is controlled by the razer chroma app.When I log in my session, there is a delay but things works in the end (about a minute after logging).My wife also uses my computer and has a dedicated session.My question, is how do I make the lights work on her session too ? Do I install reazer on her profile and recreate everything ? When I did that, the keyboard stopped working when entering the other session and I had to plug/unplug the keyboard to make it work again.I also tried to use windows automatic lighting, with no success.I’m a bit lost, so if you have any ideas on to how to make this work, that would be much appreciated.

I realize this is old, and likely upsupported, but the machine is still working great (bought direct from Razer and still going strong). Using Rufus, updated to win11; needed some intel driver updates to get Bluetooth working (needed 2 intel drivers and the bluetooth to get rid of pci simple communications device warning to go away.) The only thing not working: the trackpad works as a mouse with pointer, but doesn’t recognize 2 finger scroll. I think it shows up in device manager as a hid-compliant mouse (there are 2 mice, and no trackpad listed in devices.) The firmware updater won’t run at all unfortunately. Any suggestions on where to find a synaptics driver (win 10 would likely work)? Haven’t had any luck with so-called driver updater softwere.

Hi, How are you doing today?   I have an old game controller Nostromo, I was wondering if that would work with Windows 11? It worked on Window 10 playing COD,   Just wondering about Win 11.  Thank youGopher(My life is dirt)

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whether it i

Hello, the microphone for my Blackshark V3 Pro has just been stolen. I don't see one in the store, but after checking the forums, I gathered that posting here might be a good way to try and buy one. Thanks!

I have 3 kiyo and 1 kiyo since 1.5 year. I was happily using all of them simultaneously in obs studio. I have win11 laptop. The last 5 months i didn't use them..... i tried to connect them yesterday... and only 2 kiyo x was able to connect. The other 3 was not detected. I was trying almost everything.... changing ports connect... reconnect.... restart ... the result was worst.  Now only one can connecting.... so i lost 3 kiyo? I tried another laptop... same. Only ine is able to connecting ..... i don't know whst happened?  I can not believe this is happening.  So what can i do ? Throw to the dustbin?

cant log into 7.1 appafter login it just shuts down and nothing happens

serial number is removed for security purposes. 

Hi everyone,My Razer Huntsman V2 Tenkeyless (USB ID 1532:026B, bcdDevice 1.01) has a lighting issue at every boot:When I power on the computer, the keyboard lights up while the BIOS/manufacturer logo is shown.At the exact moment the BIOS hands over to the operating system, the lighting turns off.The keys keep working, but the lighting stays off until the computer sends a lighting command to the keyboard again (device mode / brightness / effect). Without that, it can stay dark indefinitely.What I have tested:- Plugging the keyboard in while the OS is already running: it lights up and stays lit.- Plugging the keyboard in while in the BIOS setup screen: it lights up and stays lit.- A Razer Pro Click V2 Vertical mouse on the same computer keeps its lighting during the whole boot.- The darkening happens before any operating system driver or software is loaded, so it does not seem to depend on the OS (I use Linux).Computer: ASUS VivoBook X415EA (BIOS X415EA.311), Intel USB controller, keyboa

Hi - could someone help me start my warranty claim please?  Its for a naga pro 2 mouse - the buttons have stopped working properly.  Thanks! 

Website submit button is not working for my serial number. I’m trying to open a hardware replacement claim for a DeathAdder V3 HyperSpeed.  The mouse is working perfectly fine in wired mode however it won’t charge. Razer synapse shows that battery is charging but it’s stuck at 0% forever. Need urgent help 

Hello Razer Support, I recently purchased the Razer BlackShark V2 X, but I do not have the 7.1 Surround Sound activation code card. I would appreciate it if you could provide me with an activation code. Here is my product information: * Product Name: Razer BlackShark V2 X * Serial Number (S/N): (removed for security purposes)* Email: (removed for security purposes)

merhaba razer blackshark v2 kulaklığımın 7.1 ses özelliği için aktivasyon kodunu kaybettimyeni bir aktivasyon kodu nasıl alabilirim?

Hey all, posting here after searching Reddit and the Internet.  I cannot get my PC to read my dongle for my BSV3Pro Headset (playstation).  Please assist.  I have registered the product to my account and, if official support requests, I can provide proof of S/N and purchase. Please help!!

I bought a razer adjustable laptop stand, the RC21-0233, where i searched everywhere for serial number, on the box, the stand bottom and i couldn’t find any. Please help me with this where can i find the serial number?

I’m using an Apple Mac laptop to play my Favorite game that I’ve been playing for years but  My favorite razer Mouse does not have the software support for Apple Mac so I’m kind of crippled or limited for what I can do and I really just need support for my mouse for my Apple Mac.  gaming on Apple isn’t that bad. I just need support for my mouse on an Apple Mac so I can have all the features. My favorite mouse that i use is a RAZER Naga v2 HyperSpeed. I just really need this to happen.