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Hello,I recently purchased a Razer BlackShark V2 headset, but I inadvertently threw away the box containing the activation code for the 7.1 Surround Sound. Is it possible for you to send it to me again? I have already registered the product on my account.Thank you in advance,Maxime Robin

The key can be pressed all the way down, but Synapse only detects the travel distance shown in the image. What causes this, and how can it be fixed?

I have tried to submit a ticket, the answer was to ask here or to keep checking back as they do not stock them. Does anyone know where I can find a replacement? 

Hi, anyone who can help on changing my phone number associated with Razer? I lost my phone number a long time ago but I still can access my email. i recently purchase gold coins and not knowing i needed 2FA to proceed. i can provide the cannot access full number and some identifications regarding the legitimacy of my identity and can provide receipt of purchase.

I bought razer card worth 5000 pesos and send the code to a friend for her to use it. Send informed me that when she encoded the code, it's been used. How I will know who used it? Do we have a system to back track it? Thank you for your support

Bought 2 gold razer cards had them activated at Walmart and now the cards are saying not activated 

Hello Razer Team,I’m looking for help resolving an account issue with my Razer Creator Program membership.On October 15, 2026, I received an official email welcoming me to the Razer Content Creator Program as a Titan member. However, when I sign in to Creator Hub using Sign in with Apple, the dashboard still shows the initial onboarding process and asks me to connect my social accounts and wait for verification.When I try to connect my TikTok profile, I receive a message saying that it is already associated with another account. The account I can currently access does not appear to recognize my approved membership.I originally signed in using Apple’s Hide My Email feature. I have identified the private relay address used for my original sign-in, and my approval email was sent to that address. Despite this, I cannot access the account that appears to hold my approval.My existing support case number is 261010-000576. I have contacted support by email and previously received a response fr

Description:plugged into a USB 3.0 Port connected directly to the PCWhen the Synapse Beta, or Synapse 3 program is running, the volume wheel fails to change volume and instead acts as a mouse scroll wheel; manipulating pages instead of changing the volume. Issue will not manifest if the program isn’t running.Expected Behavior:Scrolling the roller back (“Counter clockwise; away from the user ”) increases the system volume, scrolling the roller forward decreases the system volume.Actual Behavior with Synapse (Beta/3):Scrolling the roller back causes a scroll wheel input at the position of the cursor, sending a command to scroll upward as though the mouse scroll had been utilized, without interacting with the audio system, vice versa.Steps to reproduce:1. Boot into OS2. Allow Razer Synapse Beta to load3. Wait until the keyboard is recognized by the system4. Use the volume roller.Loaded Peripherals:BASILISK V3 PRO KIYO PRONotes:Rebinding does not resolve the issue.Technical Details:Synapse

When I first got the keyboard for Christmas in 2022, the keyboard worked perfectly fine with the Razer Synapse software, as it should since I had already paid £100+ for this on Amazon. However after about a month or so I began to notice that sometimes the RGB that I had set up switched to default settings randomly during games. I have a feeling this may be to do with the fact I mostly play fullscreen but I’m unsure. In addition, the keyboard has also started randomly acting up whenever I play a game like Fortnite, where as soon as I load into a game the keyboard has a massive 3-5 second delay on every single keystroke, even the Esc key! I have no idea why it’s doing this and I’m not sure if it’s because I have damaged it or not as there is no clear way of telling, the only things it could be is that the USB cable is faulty or the software needs re-installing, in which I don’t want to try unless absolutely necessary because it looks like a complete headache if I’m being honest. Just so

I've had a Razer Blade 15 2021 adv RZ09-0367 for two years now. Most of the time it worked fine. Until it didn't. A few months ago I started getting BSODs with the WHEA_UNCORRECTABLE_ERROR. Over time, the error became more and more frequent, until it always happened right after boot and login. Sometimes the system would reboot into the BIOS. To get it to boot into Windows, I had to shut it down completely (press the power button for a few seconds). When the system crashed, the event viewer logged a critical error with source kernel power. I've always run my laptop on the original power adapter and connected a second monitor via the USB-C port.What little I could find on the internet about the WHEA UNCORRECTABLE ERROR was that it usually refers to a hardware error. After a few obvious checks (RAM, hard disk, etc.) that didn't point to a faulty component, I reinstalled Windows. This did the trick: the system ran smoothly for two weeks without any BSODs! The only other change I made was t

After updating to the new version my synapse cannot detect wuwa on my blade 16 anymore. Even after trying manually adding the game to linked games tab, it won’t show. I tried fix synapse, re-download it, restart my blade 16, deleting and re-download wuwa, and none of it works. Also Razer Cortex doesn’t detect it. But the strange thing is when I manually add wuwa to cortex it pops up “game already installed” thing but it doesn’t actually show in the installed game tab.

Help Please. I am able to connect by bluetooth and the doggle from MacOS to Kraken Kitty v3 pro. However, I want is the kitty with chroma lights. I can’t seem to have the razor apps or apple to recognize my headset and i get [ No compatible devices detected. Please connect a Razor Chroma device or enable “Chroma-connect” in supported third-party device software. ]

Hello, my email [removed by moderator] .my telegram (hinatashoe2) I encountered a problem when buying headphones, my serial number was registered, I printed the headphones after purchase yesterday, October 19th, what should I do? I can't register the device and I can't turn on 7.1 because I can't register the headphones, please help me (I'll be grateful (I bought the headphones from an online store)

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

So I finally saved enough where I'm comfortable spending some money on myself so I went to the page to buy the earbuds but they're out of stock. will they ever be in stock again?

Dear Razer Support / Razer Community,I am reaching out to see if anyone has found a solution for a critical issue with the Razer Naga Left-Handed Edition (Model RZ01-0341).Following a recent firmware/Synapse update, the mouse completely stopped functioning. When plugged into a PC, it is no longer recognized as a pointing device, but instead mounts as a drive named "CRP DISABLD". From what I understand, this indicates that the onboard microcontroller's firmware became corrupted during the update, putting the mouse into bootloader mode.I purchased this premium mouse in February 2023. Since it is now outside the official warranty window, I am not requesting a hardware replacement or an RMA. However, because this brick was caused directly by the official software update process rather than physical wear and tear, it would be a shame to discard a perfectly fine piece of hardware.Therefore, I would appreciate it if this ticket could be escalated to Level 2 Technical Support if necessary, to

Hey Support and Community, my Naga just “died” today. It suddenly stopped working and only got recognized as a USB-hard drive with a firmware.bin inside.As far as I’ve read from other manufacturers apparently you need to hard reset the device (press LMB+RMB+SWB while plugging in with Razer Mouses) and giving the mouse a new/working firmware.bin file.I tried the aforementioned reset but seemingly did nothing, but I'm still missing the File. Maybe you can help me out.I also made a Ticket and wrote a PM to razer.sushi.boi hoping something helps me faster. @.@ SincerelyMaxi

My Viper V3 Pro disconnects occasionally when using the original cable, and the clicks stop working every time I start my PC—only to start working again out of nowhere. Right now, the mouse clicks aren't responding at all.

I have been using my razer naga lefthanded (Model RZ01-0341) for some time now.but suddenly, after unplugging it and replugging it to my pc, it does no longer work.the pc recognizes a new usb device called “CRP DISABLD” and the “profile” led at the bottom of the mouse is shining in a white-greenish light.other than that, there is no life-sign of the mouse.razer synapse is not recognizing any device. complete reinstallation of synapse did not help either. connecting the mouse to another pc shows the same usb device. please, what do I need to do to get my mouse working again?

Hello! My Razer DeathAdder V4 Pro suddenly stopped working in both wired and wireless modes. The wireless dongle stopped lighting up, and the mouse stopped responding. Windows detects the mouse as “Razer Bootloader”. I ran the official firmware updater (v1.21.00_r1). The dongle update completed, but the mouse update reaches 100% and automatically starts over. After reconnecting the mouse as requested, the updater reports a connection error. The mouse keeps reconnecting as Razer Bootloader and never appears as a normal mouse. The device was working normally the previous day. 

Hello I have delicate problem. My new mouse Basilisk v4 pro. I am able to assign 'perfect 180' to any button but after few about minute this assigned button stop working.. Only solution is to turn off mouse and on again then its again work for minute ... Also when its stop working ... If I press same time right mouse button, and Small button on left mouse button with one of the side button AI prompt will pop in.. I know it sounds weird but that is what is happening... If i turn off mouse and then on.. AI prompt wont pop in after pressing these 3 buttons. And Perfect 180 is working... (for minute) Any ide4a what is going on?

Hallo Community,eigentlich habe ich mir gerade ein Razer Blade zugelegt, weil ich mich in die Videobearbeitung einfuchsen möchte. Das Razer Blade ist wirklich umwerfend, ich bin schwer beeindruckt - tolles Gerät !!! Jetzt scheiter`’ ich aber schon bei der Durchsicht meiner Videos, da viele in AC3 Audio vorliegen und dieses nicht abgespielt wird…!!!Ich brauche Hilfe - was kann ich machen? Oder habe ich etwas übersehen!?

  Hi, I accidentally lost my dougle for my barracuda x chroma and wanted to know if there is any way to replace it and if that's where I could get it, I'm from Argentina. 

There is a crack on the rotating part of the headset, im not too sure what to do about it.

Hello, My dog got ahold of my microphone and I was trying to order a new microphone but can not find it anywhere.