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 Hello Razer Support,I purchased a brand-new Razer BlackShark V2 X from Shopee Taiwan. The box was sealed, but the product registration page says that the product has already been registered.There was also no 7.1 Surround Sound activation code inside the box.I did not register this product before. Could you please investigate this issue and help me register my headset and obtain the missing activation code?I can provide my proof of purchase and screenshots of the error.Thank you. 

Quiero cambiar el numero de telefono de mi cuenta y tengo unos nari esencial HN1851D0940213, tengo un problema con 7.1 y no me deja registrar los blackshark V3 X hyperspeed

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

I’m trying to link my discord and RazerID for rewards over on the discord server, but it keeps telling me my discord account with already linked with another RazerID than my current one

I’ve been researching Razer mice for the past few days because I’m looking to upgrade my current setup. I want a mouse that performs well for both gaming and everyday productivity, but with so many models available, it’s been difficult to decide which one offers the best overall value.After reading reviews on RTINGS, PC Gamer, and Tom’s Hardware, I’ve narrowed my options down to these two popular choices:Razer Viper V4 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0GMLBSSTD?th=1&linkCode=ll2&tag=german0478-20&linkId=30a8a5a95a8bd1ed7cbe8faa4089abe5&language=en_US&ref_=as_li_ss_tlRazer Viper V3 Pro Wireless Esports Gaming Mousehttps://www.amazon.com/Razer-Viper-Wireless-Esports-Gaming/dp/B0CW25XR5S?th=1&linkCode=ll2&tag=german0478-20&linkId=57c59fc1b3aed6e725a59dbcae8be342&language=en_US&ref_=as_li_ss_tl However, I’m still unsure which one would be the better fit. I’m looking for a mouse that is co

Formal Complaint Regarding Repeated Defective Razer Products and Unsatisfactory Customer SupportDear Razer Customer Relations Team,I am writing to express my serious disappointment with the quality and reliability of Razer products, as well as the lack of effective assistance I have received when trying to resolve the issues with my devices.I purchased several Razer products because I genuinely liked the brand and trusted its reputation. Unfortunately, my experience has been extremely frustrating, as I have encountered serious problems with every product mentioned below.**1. Razer Blade 14 (2022)**Less than a year after purchasing this laptop, I began experiencing serious hardware problems, initially involving the RAM and subsequently the CPU. Despite my efforts to resolve these issues, no satisfactory solution was found. The laptop has effectively become unusable, and I have been left with a very expensive device that nobody has been able to help me repair.**2. Razer headphones**I als

My keyboard randomly started flashing random keys in a random order while the rest are blacked out. It then takes no keyboard inputs, and sometimes when I press a key it lights up the rest of the keyboard green. Still with no inputs, firmware up to date, uninstalled/reinstalled drivers, unplugged and plugged in, restarted and shut down device. Nothing has worked.

My Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz will be working normally then the keys will just freeze and stop working, then start working again is there a fix to this ?

I need to change the mobile number associated with my account & its 2FA.

ارجو الإفادة  راح مني رقمي خاص لا أقدر ان اشتري شي من المحفظة ما افغل

 Hi, As many users already reported, I have an issue with my new keyboard Huntsman V3 HE TLK. Some keys are being triggered unexpectly, while not pressed. Even when not using the keyboard at all.I noted the “ESC” and “F5” keys are mainly affected like some people reported. The issue seems to disappear when Synapse is closed.I already tried to reinstall Synapes several times, and I did use the driver cleanup utility as well.Switched to different USB ports. Can you please help and this fix issue ? (New firmware fix ?)

I need to update the phone number on my account….I no longer have my old phone number.

I purchased a $150.00 Razer gold card just to get notifications that the pin was already used and I want a refund for it. Here is my proof Please investigate and get to the bottom of this 

I purchased this through Amazon and was setting it up with:Thermaltake SFX 850W PSU with ATX bracketRadeon Gigabyte RX 9070 XT 16GB When I put everything together. Fan spins slightly once, then nothing happens. Eventually when I turn it off, the fan spins slightly again.  Thought it might be the PSU, but I have another known good PSU and I get the same behavior with that. I removed the GPU and same thing happens with both PSU’s; fan spins slightly then stops. Anything else worth trying before Amazon exchange/refund? Well within exchange window.

I’m trying to re pair my mouse after the dongle broke, so I got a new one. However when I connect my mouse with the wire, the computer does not recognize it. Despite this, the lights on the mouse turn on. Last night (before I had the new dongle) I tried the trick where you have the cord pulled out slightly and it recognized the mouse for a while but it stopped working after an hour or so, and I haven’t been able to replicate it since. I don’t know if there’s anything else i can try or if i just need a new mouse.

Dear Razer Support Team,I am reaching out for technical assistance with my Razer BlackShark V3 Pro headset. The headset is experiencing a critical connectivity issue: it fails to connect or pair wirelessly via either the 2.4GHz HyperSpeed USB dongle or Bluetooth. The only way the headset currently functions or outputs audio is when it is physically connected to my PC via a wired USB cable.This headset has worked perfectly fine for about 2 years now. The issue started suddenly when the battery was dying, so I plugged the headset in via the USB wire to continue playing. While I have done this frequently in the past without any issues, this time the wireless connection completely broke after unplugging the wire and has not functioned since.When attempting to use it wirelessly, the headset will not pair with the dongle or register on Bluetooth devices, effectively rendering its wireless capabilities entirely non-functional.To resolve this, I have already thoroughly exhausted the following

Razer Naga V2 Pro Firmware Update Bricks the DeviceI was on firmware version v1.3.0.0.Tried updating to:v2.61.01_r1 v3.00.00_r1In both cases, once the update reaches 99%, the mouse does not turn on again (getting an error that says the mouse is not connected). After this, Windows does not register the mouse at all any more. I have tried this on multiple machines.I had to hard reset back to v1.3.0.0 (using left + right + middle mouse buttons together) to even get Windows to recognise that a device is input and using the v1.3.0.0 firmware to update.I know the v3.00.00_r1 firmware update is only a few days old but the issue persists. Please fix this.

When I clicked Blade 16, then clicked Buy button, it shows me an error message saying “404 Not Found”...

I have the thumb button set to Ctrl + Up for Mission Control. It works after starting my Mac or power-cycling the mouse, but stops working later. I've encountered this after locking and waking my Mac. Movement and the other buttons are fine, and Synapse still shows the correct assignment. Ctrl + Up on my keyboard also works.My setup is:MacBook Pro → Dell WD22TB4 Thunderbolt Dock → UGREEN CM662 USB 3.0 Switch → Basilisk V3 Pro 35K USB receiver.I'm running macOS 27.2 (26B5091g), Synapse launcher 0.8.10 and Razer App Engine 4.4.24.I reproduced it with this sequence:1. Start with Synapse open and the thumb binding working. If needed, power-cycle the mouse to restore it.2. Completely quit Synapse. The binding still works.3. Reopen Synapse and wait for it to connect to the mouse and show it as active. The binding stops working.Power-cycling the mouse with Synapse still open restores the binding again.This test didn't require another sleep/wake cycle or any changes to the connection chain or

Hi, This is my very first time purchasing and using a Razer product. I was trying to replace my old mouse, (4.46 in x 2.62 in x 1.4 in, 62g). I bought a basilisk as it was the smallest mouse on display at the local computer store, but found it was still too large for my hand. I use a fingertip grip mousing style, and my hands are 3” wide and 6.5” long. I’ve found the only mouse that Razer makes that works for my hands in the Basilisk mobile. I went to the computer store and exchanged the mouse I had bought for the mobile version. Anyways, the big Basilisk mouse supported three side mouse buttons, but the little one only supports two and this really annoying AI prompt thing that I can only remap to one of the other buttons on the mouse. I discovered this while streaming and now my friends won’t stop making fun of me for it. Anyways, how do I disable the AI MASTER button and get Mouse Button 3 back? I would like more than four buttons on my $90 gaming mouse. Thank you, Starless(Also the

So I have Razeri Nari Ultimate. I used it alot since 2020 with synapse 3. Yesterday i reinstalled my windows and i had to go with synapse 4 but my sounds is way off than it used to be. Sounds very echoing or not so good as it used to be. I had that problem earlier like if i switched my dongle from 1 USB port to another and my sound was terrible so i sticked with that 1 usb port for many years. Now no matter what I do the sound is way off. Any ideas how to get back to that original good sound?

Ive been unable to update my firmware for months. I have tried the following:Clean install of Razer Synapse.Driver Clean Up Tool..Net repair tool.Nothing works. Please advise

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out ag

 salve galera, boa tarde.Recentemente peguei este erro de falha de instalação no Razer Synapse 4 em um computador aonde a toda instalação estava apresentando o erro e a resolução que identifiquei foi mais simples que pensava.1 PASSO - FECHE OS PROCESSOS DO SYNAPSE E DA RAZER2 PASSO - TENTE O DNSJUMPERA solução aplicada foi realizar a troca do DNS do computador para o DNS público do Google.Acredito que a forme mais simples de fazer a realização é alterando manualmente o dns.Mas para deixar mais simples recomendo o DNSJUMPER:https://dnsjumper.net/Após o download você irá extrair a pasta do aplicativo > Executar o aplicativo > *DICA IMPORTANTE* VERIFIQUE QUAL A SUA PLACA DE REDE  4 PASSO - REPARE O APLICATIVO DO RAZER SYNAPSE4.1 Aperte windows + R para abrir o executar4.2 Coloque o comando “ appwiz.cpl ”4.3 Vá em Razer Synapse e clique em “Alterar”; Provavelmente irá aparecer o softare da razer e acredito que em alguma parte de seleção do Synapse ou de outros aplicativos da Razer in