Unanswered questions

I had bought a Razer Basilisk X Hyperspeed a few years ago as a back-up mouse in case my current mouse has issues. Well that day finally came, and now I unboxed my Razer Basilisk Hyperspeed and it’s faulty immediately. After successfully pairing via USB dongle or Bluetooth, mouse movements and button clicks and scrolls don’t register. In Razer Synapse, the mouse shows as sleep/off/not connected, although it did manage to show as connected a few times on Bluetooth so I could try changing the Power Saving mode to the highest setting, not going idle until 15 min. For troubleshooting, I have tried:Updating drivers and firmware via the mouse model page from Razer Razer Mouse Pairing Utility and Razer USB HyperSpeed Dongle Utility Using a new 1.5V battery Restarting my PC Closing all Razer apps (e.g. Synapse) Plugging the dongle into different USB portsWhat are some potential issues and fixes?Based on the symptoms and troubleshooting, it might be the transmitter in the mouse is failing, or i

I recently purchased the razer thunderbolt 5 dock mainly for the ssd option. As far as I can tell every port works including the headphone jack. For some reason it won’t detect an installed ssd. I’ve tried 2 different western digital 4tb drives and ordered a Samsung 990 2 tb ssd that also does not work. Nothing shows up in disk management besides the hard drives that are installed inside the laptop

I recently purchased a new mouse and the mouse charging pad. I was not logged into my account accidentally and I need my rewards credited to my my actual razor account. That's all.

Hi, My Razer Viiper Signature Edition does not charge at all and wont go past 0% even though it has been left hours charging by cable.       Very Frustrating and i have looked for other threads but I cant find anything that helps.   I have the latest firmware etc.   For such an expensive mouse this should not happen. 

tengo este mouse como desde hace unos 10 meses, hasta que se me presento el problema de que dejo de cargar, probé conectarlo a un enchufe de pared y tampoco cargo, también probé conectarlo en otra pc para reafirmar que el problema no era mi pc, y pues no cargo claramente, lo curioso es que si funcionaba tranquilamente usándolo vía bluetooth , probé dejándolo cargando toda la noche y tampoco funciono, también probé reiniciándolo presionando 15 segundos y tampoco funciono, probare una vez mas dejándolo cargando toda la noche pero dudo que funcione, quisiera encontrar la solución lo antes posible. el producto lo conseguí en la tienda de razer de amazon, y soy de centroamerica así que no creo que la garantía valga.

Hi, for the past few days I've been having a problem with my Razer Huntsman V3 HE Magnetic Tenkeyless 8KHz keyboard. When I'm playing games like Counter-Strike 2 or Valorant, it registers keystrokes for keys I'm not pressing, including the Escape and Windows keys. Is there an update available that will fix this problem, or is it a hardware issue?  Firmware version 1.1.9.0

Hello,I’m having a problem with the tilt mechanism on my Razer Iskur chair. The backrest moves back and forth freely, and the lever doesn’t seem to lock or control the tilt properly. When I lean back, there is very little resistance and the backrest just moves backward.Could you please let me know if there is a repair kit or replacement part available for the tilt mechanism? I would be happy to purchase the necessary parts if they are available.Thank you for your help. I look forward to hearing from you.

The Razer Raiju Mobile app isn't supported anymore and recommended Razer Controller app doesn't seem to support Raiju Mobile either. Tried via cable and Bluetooth with no success. Tried to find any kind of answers online with no success. It's very frustrating that big companies can't even provide proper documentation about the products they are selling. Instead of testing the controller in games, I have spent hours trying to make official apps work so that I can remap buttons. Can it be done with Razor apps or will I have to use a 3rd party software?

My volume roller is set to scroll, but it only changes the volume. I tried this on two different computers and it behaves the same way with both.In my main profile, I can’t save changes to the roller. I can change other keys.If I create a new profile, I can set the roller to other tasks such as zoom in/out. But if I set it to scroll up/down, then it only changes the volume.  Blackwidow v4 Pro (Razer Green Switches)

Hi Razer Support,This is a follow-up to my earlier thread from April 2025. That thread was moved to PM and never reached a solution:https://insider.razer.com/razer-support-45/can-t-re-pair-razer-viper-v3-hyperspeed-with-hyperpolling-dongle-after-firmware-update-76170 BackgroundThe original HyperSpeed receiver of my Viper V3 HyperSpeed was damaged. The mouse has no USB port and no Bluetooth, so a HyperPolling Wireless Dongle is my only way to use it.In April 2025, my first HyperPolling dongle paired fine at first. After I unpaired it, Synapse started a dongle firmware update. Nothing was updated on the mouse, and the mouse could never be paired again.I recently bought a brand-new HyperPolling Wireless Dongle to see if this had been fixed. Synapse reported firmware 2.1.0.0 on it the first time it checked, and no update was run on it. It fails in exactly the same way.What the Synapse 4 logs showDongle: VID_1532 & PID_00B3, firmware 2.1.0.0 (the latest mouse firmware Synapse offers). S

The latest Synapse update (I had one yesterday I think) disabled the automatic profile switch for some applications. The profiles do not switch automatically for Google Chrome or VSCode, but they do work for others like Visual Studio or some games.I tried everything that was suggested in some support threads regarding the faulty profiles switch (there are lots of them apparently, meaning Synapse is quite buggy).Razer, please debug the latest release or give me a link to an older version of Synapse 4.

“I have a Razer Viper Ultimate RZ01-03050, and the original wireless USB dongle has been damaged and is no longer working. Could you please check whether a compatible replacement receiver is available for my mouse using the serial number?”

I’ve misplaced my dongle for my blackshark v3 x hyperspeed wireless headset Is there a way for me to get a new one?

the E code card was already used 

hey i lost my dongle to connect my headset to my pc. i need some help to get a new one. can anybody help me with that ?

 Hi i bought my mouse and i can’t even set the dpi i want to use on itI want to be able to set my dpi down to the unit (e.g. 958) but for some reason the app does not allow itThe actual increment is 50 so if the game sens slider does not give much precision I’m screwed with razer is that it?The dumbest thing is there is a function that allows it, but you have to maintain a button pressed down…Just fix this in the razer synapse 4 beta it’s not a big problem to solve plsAllow increment of one if we input the value by hand that’s all

A couple of days ago I bough a Kraken V3 X headset, the box and even the Razer software says that are 7.1 compatible but no activation code was on the box so I registered the product as the web says to get the activation code send to my email but I haven’t received anything yet and I did that the same day that I bought them, is there another way to request the code?Sorry that I ask this again but my first question was closed because I forgot to add the “X” at the end of the name of the headset so I was told that those were no compatible and the question got close without giving me a chance to verify that.Thanks in advance!

Hi ​@Razer.Aero ,I'm following up on the Viper V4 Pro phantom movement thread, which was locked to move the conversation to PMs. I can't start a private message from my account my inbox has no option to compose one  so I'd appreciate it if you could message me first.What I've already done, as you suggested:- Updated the mouse and dongle to the latest firmware- Re-paired them with the pairing utilityThe issue is still happening: with the mouse completely still on the desk, it randomly reports movement, which makes the YouTube/Netflix player controls reappear over fullscreen video and keeps the system from going idle.I have the serial number and proof of purchase ready to send you privately whenever you open the conversation. Thanks!

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.

My Razer Basalisk Ultimate started to disconnect and reconnect yesterday. When plugged in it now only works for a few seconds before the synapse software says it is in “sleep mode”. If left for a while it works again, but again only for a seconds. Also when it is placed on the charging dock normally the lights change to represent the charge capacity, but now it is just constantly resetting all the lights along with the keyboard as well.

Merhabalar ben razer markasının kraken v3 pro kulaklığını aldım fakat USB dongle kayboldu. Acaba onu temin edebilir miyiz lütfen. 

Doesn't work after firmware update. You cannot even proceed with reinstalling Synapse or Windows.I am a user of an 18 inch blade.The current status is that the red light is blinking and it cannot be operated manually. I hope you resolve this issue quickly.

Just as it says on the Screen I have changed nothing to synapse and its using 15% of my Memory as if has to do Something Make a Program that doesn’t have all your BS ads in If I want to Buy your Products Ill go to the Store or look at the Website!!Why do we have Synapses Tab,  Game Tag and then Headphones Tab this is RETARD as hell,   We don’t need all this Bs there is already a List of the Games on the Equalizer so again why do I need this BS gamer Tag Running always Searching my Files!!Fix me a App were its just my Headphone's I don’t want the REST OF YOUR BS I don’t care Just Fix a Simple Plan App that doesn’t have 16 Process Running in the Background DOING NOTHING BUT STEALING DATA because it does nothing else!!!

For some reason, the colors on My Razer Blade 16 (2025) keyboard are progressively showing incorrect colors. I already updated to the latest version of windows, and In Razer synapse nothing dynamic is selected. I also checked windows 11, and nothing dynamic is set there either. This has been happening for quite a while and its just getting worse, so its becoming a bit concerning.  My settings match what is in the link below:https://mysupport.razer.com/app/answers/detail/a_id/13693/~/my-razer-device-has-rgb-lighting-issues. I’ve done a search and it seems like this may be a common issue with Razer’s?

I've got the Keyboard listed in the title and after some time the keyboard will stop registering keystrokes even though light is on. The issue only occurred after updating to --Firmware v1.01.09_r1-- If support could send me the new beta firmware update  --v1.03.0_r1-- that would be greatly appreciated and would fix this issue I'm having.