Unanswered questions

For the past few days, nothing appears when I open the settings screen. My profiles have also disappeared. I've tried updating the firmware and reinstalling Synapse 4, but nothing has changed. Synapse detects it, sound is outputting, and the microphone is functioning. However, clicking the headset does not display anything in the settings screen.Has anyone else experienced the same issue?

So My Up Keyboard Button works fine, but when I open my Synapse 4, it stops working. When I close my Synapse, it works again, I need help.

Hiya, hope whoever reads this is having a great day. C: So I bought these new headphones around January 1st and have been experiencing this main issue for quite a few months, it has gotten to the point where I couldnt stand it anymore and actually bothered to try and get it resolved. I have done a clean reinstall of the Razer Synapse program a few times already to no avail, and other headphones we have in the house does not experience this issue;Issue/Bug: The Razer Blackshark V2 Pro (2020) I bought experiences a HEAVY increase in volume anytime I swap inbetween tabs while audio is already playing. And it gets so loud to the point where I am experiencing hearing issues a short while after. (An example is having Media Player playing some Music then clicking into a game or opening up my browser and my audio feels like it goes from 70% all the way to above 100%). This heavy volume increase only happens for 5 seconds then it fades back to normal volume. I am also a streamer and this audio

As the title says, the Chroma Visualizer keeps turning off automatically when I boot my computer back up, which makes me go to the Chroma App and activate it every time I use my system. I also tried reinstalling both the Chroma app and the Synapse app to no avail. If anybody has a fix to this I would be very glad.Thank you in advance.

Issues as bellow:1.Though the firmware is of the latest, the  Windows system can’t find it on the audio output menu everytime I power on my headset with the dongle plugged on the  dock.Replugging the donggle helps but really annoying.2.Having heard the new synapse now support Barracuda Pro, I downloaded it last night but found out it’s buggy. It guided  me to restart the computer if I want to make the headset function work,  but when the step was done it just crashed on detecting Barracuda Pro’s dongle.  Now every other Synapse and Chroma  parts work well if Barracuda Pro isn’t connected but once you plug in the donggle the New Synapse crashes immediately along with the  New Chroma. I tried reinstallation and cleaning the registration form but it doesn’t work .3.No personal profiles found with the New  Chroma everytime I redownload the app and logged in my account so I had to reset all the Chroma effects manually.

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Begin the update Send firmware blocks However, the dongle’s internal storage fails to write or persist the new firmware version.From the logs, it appears that the SPI flash memory inside the dongle is rejecting write operations (likely write-protect or block-protect state).Files AttachedI have att

Hello Razer Support Team,I am contacting you regarding my Razer Kraken 7.1 headset.This is an older device (around 10 years old), and I previously used it withRazer Surround / Razer Synapse with the 7.1 Surround Sound fully activatedon this same Razer ID account.Due to changes in the Razer software and activation system over the years,I have lost access to the 7.1 Surround Sound feature that was previously active.I understand that my device may no longer be listed as eligible under thecurrent system, however this license was already activated and used in the past.I am not requesting a new activation code.I am kindly requesting the restoration of my previously activated 7.1 SurroundSound access, or guidance on how to access the legacy software compatible withthe Razer Kraken 7.1.I still have:- The headset- The original box- The serial numberI can provide photos or any additional information if needed.Thank you for your time and support. 

I updated the Signature edition dongle firmware along with the mouse. The mouse updated successfully but the dongle kept on failing to update. Now the dongle cannot be detected. My windows is up to date. I re-installed synapse and remove and reinstall razer drivers. Still the same issue.

Okay so I asked here a few weeks back whether a Naga V3 Pro was likely to come out this year, as I’ve recently gotten back into WoW but don’t fancy dropping £180 on a mouse that’ll be outdated in a matter of months. The top reply told me to wait and see if there were any such announcements at CES, and there weren’t.So my question, for those of you out there who’re well-informed as to all things Razer, is: how likely is it that such a release would be planned for the year and yet not announced at CES?Thanks in advance for any advice :) 

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

I my razer viper ultimate is nog charging beyond 4%. I have cleaned everthing around the dock and the mouse and still nog charging beyond 4%. But i can use the mouse multiple hours/days on this. Anything that can fix this so the red flikkering light goes away?Kay

Hello Razer!I'd like to make a comment and a suggestion. I'm a huge Kuromi fan and I'd really love to buy the Kuromi gaming chair and headset. But I live in Switzerland, and I find it a shame that I can't order from them. Is it possible to make it possible to order from your website for Switzerland someday?

My Naga Pro scroll wheel has a mind of its own. it use to jump or not spin, but now its just scrolls all the way up or down after some usage. i have tested this on a windows machine and a mac, bluetooth and 2.4, compressed air, and hard scrolling. Am i SOL’d or is there a solution (manual fix) that is out there that i have not found yet? at this point i’m pretty sure its a hardware issue. 

Hey guys, so my problem is that i bought a license for THX spatial audio in january this year and just yesterday everything was fine but when i booted up my pc today it told me to activate  a license again as if I never bought it. It wont even let me log into my account on the app so now I have no clue how to get it back. Anyone help?

My old phone number was already lost due to my phone being stolen but i still have access to my email. How can i have it updated? Please help me 😭 Badly need this to be updated. 

I’m trying to Install Linux on my new laptop (specifically Fedora)  The Os should work with Secure boot but Every time I try I get a red box saying to check boot policy in bios.If I disbale Secure boot it works but then when I try and use Windows I get errors regarding pin not working due to secure boot being disabled 

Hello, I recently purchased a new black shark v2 x and when I tried to register it to activate 7.1 surround sound, I received a message saying that the product has already been registered. I bought this item brand new and would appreciate your help in checking this issue and advising me on the next steps. Thank you for your support.

Hello Razer Team,Good day! I got the Blackshark V2 X Headset as a gift from my friend recently. I wanted to enable the 7.1 surround sound for which I needed the activation code. The problem is when I went to register the product via my Razer ID, I got the prompt saying “The product is already registered. Contact the Razer support.”My friend didn’t claim the activation code I confirmed. Please help.

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Hi, I read that I don't need the software to change the lights to 1 static color.But after doing some googling, I can't figure it out.Some say Fn + Ctrl + 2 works to cycle through colors, but that just cycles through my browser tabs instead.Am I doing something wrong? 

Hello.I’m trying to register my Razer Kunai Chroma Triple Pack on the Razer website, and it asks for the serial number, part number, and purchase date.I chave the part number and purchase date, but I can’t find the serial number anywhere (box or fans).👉 Do these fans have a serial number? If not, what should I enter in the S/N field?Thanks!

I just purchased a Turret for Xbox new in box only to discover that there is no dongle in the box. Since these are hard to come by, I don’t want to just get rid of it. I did a bunch of research and saw that you can pair a new dongle and the part number is RC30-028201. You still provide the dongle pairing utility for turret for xbox, which I downloaded, so I’m hoping you still have dongles somehow.

Hello, I have a razer chroma Addressable RGB controller along with  few other chrome devices and I can’t seem to get the Addressable RGB controller to display the effects I tell it to do. Ive tried moving it to a different usb port but it doesn't seem to make a difference. It displays in synapse just fine and I can see it in chroma studio but every effect I try to send it, it refuses to light up. other chroma devices will respond to the effects I tell them to display. Any ideas?