Unanswered questions

Hello,I was wondering where i can buy a new face plate/top plate for razer kitsune. Thanks,

Dear Razer Support Team,I am reaching out for technical assistance with my Razer BlackShark V3 Pro headset. The headset is experiencing a critical connectivity issue: it fails to connect or pair wirelessly via either the 2.4GHz HyperSpeed USB dongle or Bluetooth. The only way the headset currently functions or outputs audio is when it is physically connected to my PC via a wired USB cable.This headset has worked perfectly fine for about 2 years now. The issue started suddenly when the battery was dying, so I plugged the headset in via the USB wire to continue playing. While I have done this frequently in the past without any issues, this time the wireless connection completely broke after unplugging the wire and has not functioned since.When attempting to use it wirelessly, the headset will not pair with the dongle or register on Bluetooth devices, effectively rendering its wireless capabilities entirely non-functional.To resolve this, I have already thoroughly exhausted the following

폼폼푸린 에디션은 한국에서 주문할 수 있는데, 앞서 출시된 시나모롤 에디션은 찾을 수가 없네요. 한국에서는 판매할 계획이 없는 건가요?

I can't change my old number to my new one since I have 2 step authentication on and can't access backup codes either, help pls

My boyfriends Keyboard as of coming home late tonight has suddenly stopped functioning properly. Seems like qwerty keys work, so does volume and for some reason ESC key is pulling up task manager??? Very strange and very frustrating. Tried quitting the apps entirely. I wonder if this has something to do with the CHROMA update that just installed on both PCs My razer keyboard works just fine on his computer but i also cant get his huntsman to work on mine

Hi all,I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)The problem DOES NOT proceed when playing a video game or local audio as such.I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following:Updating driversUsing default windows driversUpdating windowsChanging browsersRazer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor:I have used the HDMI port to use a g-sync supported monitor, I

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reinstalled the os on my laptop and i lost the blade.icm profile. Need help!

With the help of the OG ChatGPT pro, I was able to fix the long running annoying as hell audio issue with Razer Blackshark v2 Pro 2023. I have spent nearly a year for this issue to be fixed.Update: I finally found a reproducible root cause and a working workaround for this issue.This is not simply a USB problem, an incorrect sample rate, defective headset hardware, or THX being “too demanding.” On my system, Synapse 4 was creating a broken Windows Audio Processing Object chain in which the THX APOs and Realtek APOs were attached simultaneously to the BlackShark V2 Pro render endpoint.Removing only the Realtek APO registrations from the Razer endpoint fixed the issue while keeping Windows Audio Enhancements, Synapse EQ, and THX enabled.My setup Razer BlackShark V2 Pro (2023) USB 2.4 GHz dongle connected directly to the motherboard Windows 11 24H2 Razer Synapse 4 Windows Audio Enhancements enabled THX Spatial Audio enabled 16-bit, 48 kHz Symptoms Intermittent crackling/poppin

HOW COME DOTA 2 STEAM WALLET CODES IS STILL NOT AVAILABLE?

Hi Razer Support and everyone,I purchased a Razer BlackShark V2 HyperSpeed (RZ04-0496) about a month ago, and I've been experiencing a persistent audio issue, mainly while playing Counter-Strike 2.The strange part is that I can use this headset for hours, including Discord voice calls and other games, without any problems.What happens in CS2: In 2.4 GHz wireless mode, the audio starts crackling/distorting, sometimes gradually becoming worse. Eventually, all audio stops — not just CS2, but Spotify and Discord too. If I wait, the headset plays its own wireless disconnection notification after the audio has already stopped. The headset remains powered on, and the USB dongle remains connected with its green LED illuminated. Power-cycling the headset while leaving the dongle connected did not restore audio. Physically unplugging and reconnecting the dongle temporarily restores audio, but the problem can return within minutes while CS2 is running. In direct wired USB mode, I can

I completed my Razer ID profile, and the website confirmed that my profile is complete and that an exclusive promo code would be sent to my email. However, I have not received the promo code.I also encountered these errors while completing the profile: 404 – User Not Found (code 70404) 502 – Bad Gateway when submitting the profile JavaScript error: Cannot read properties of undefined (reading 'startsWith') Could you please verify whether my profile was successfully completed on your backend and help me obtain/resend the promotional code? I can provide screenshots of the confirmation and error messages if needed. 

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

So i just bought a new Razer Basilisk V3 today. When i tired to connect it to Razer Synapse, it wouldn’t show up. I have an M1 MacBook Air (2020) in good condition and the mouse works well. It’s way better than my old mouse. But it comes with RGB and an extra button, which I would like to customize. Is there any possible way for me to do that with my Mac? ( I’ve seen different versions of this mouse like the pro one, but the box doesnt seem to say pro or any numbers next to it, just Basilisk V3 )

I only have 14 days to return the mouse.I fuking enjoyed it… beautiful, slick, fit, comfortable, a dam good slide on the contacts with the mat and now all off cause of tech support… cmon I bought this cause of both types of connection and cause of 3 side programable buttons. Now have to return it!? Cmon Razer

Hello,I have a problem with my Razer BlackShark V2 HyperSpeed Wireless. The power button only works as play/pause when I use the cable, but it never powers the headset on.Here is what I have already tried: Hard reset (holding the power button 10–18 sec while connected with USB-C). Firmware update through Synapse following the official Razer instructions. The issue persists. Additional details: After performing a hard reset, when I release the button the headset says “Power off.” Windows does not recognize the device at that point. If I press the button again, it continues to say “Power off” every time. The only way to make Windows recognize the headset again is to disconnect and reconnect the USB-C cable. Before updating the firmware on Synapse, the battery status was always stuck at 29% and never changed (from the moment the problem first appeared).

My hand is 20cm long,I play on 1.3.1I tried the v3 pro for a few days and it’s the best mouse I’ve tried. Costs around 120 I bought it for 100 but returned it because i want to sell the ones I got first.Is the extra 50-60 euros worth putting for the v4 pro? Anyone has tried them both? And can give me a opinion?And I also Heard that White and black one are not the same ones (viper v4 pro) there’s something missing on the white one. Does anyone know what is it ? 

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

I bought this mouse in June last year and it was great . But a few months ago I started consistently having an issue where I could not be touching the mouse and the cursor will still drag across my screen very slowly. It’s gotten progressively more frequent. I’ve seen some suggestions here and there that mentioned blowing on or cleaning the sensor which I’ve done a few times now but the problem persists. Have also thought about trying to do a RMA but I’ve read so many nightmare stories about the razer’s rma process.

I purchased a Razer BlackShark V2 X headset from an authorized retailer in Türkiye. However, when I opened the box, there was no card containing an activation code. I would like to use the 7.1 Surround Sound feature, but I don't know where to obtain the activation code. Could you please help me?

i reformat my pc i cant download  thx spatial audio driver 1532 0529 for my blackshark v2 usb sound card please kindly reply my question thanks.

My girlfriend just bought me a Razer Barracuda x Chroma headset to replace my old busted pair of Astros. My issue is that when I turn them on, they light up briefly and then fade to no light at all. I checked my Chroma settings as well as my Synapse settings and they all seem fine; I even uninstalled and reinstalled Synapse 4, as well as deleted and repaired my headset. Any help/advice is greatly appreciated

Subject: Urgent Request to Cancel Order Before Shipment  Hello Razer Support,  I would like to request the cancellation of my order, as it is still being processed and has not yet been shipped.  I understand that the standard cancellation window is two hours. However, since my order is still in the processing stage, I would appreciate it if you could 

Hello Razer Support Team,I’m contacting you regarding several issues with my Razer Huntsman V3 Tenkeyless (Hall Effect) keyboard.I’ve been experiencing problems while gaming, and unfortunately, they seem to have gotten worse after updating the keyboard. Before the update, some keys, including Caps Lock and other buttons, were not working properly. After the update, I started experiencing additional issues where both my keyboard and mouse sometimes stop responding or suffer from noticeable input lag.For example, when I need to hold down the E key in a game, it sometimes stops registering the input even though I’m still holding the key. This makes gaming frustrating and affects my gameplay, especially when I need consistent and reliable inputs.I’ve already updated the keyboard, but the problems have not been resolved. I would really appreciate your help in identifying the cause of these issues and finding a permanent solution.I genuinely love this keyboard, especially its Hall Effect mag

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