Unanswered questions

hi, i only have 1 backup code left and i dont know which one is it and i want to generate new.backup code.what should i do?.I tried submitting a ticket but I couldn't do it ,it is just showing loading… . please help 

Lost my Razer Barracuda X 2021 dongle while traveling, is there any way I can find a replacement for my specific model?

Hello, good morning! I use two Razer products: a Tartarus V2 keypad and a wireless Naga V2 mouse.I had to restore my PC, and now Razer Synapse won't install.The executable installs, but when I try to open the program, the startup bar appears and it fails to load. It might be a corrupted link, as I tried installing it on another laptop I own and encountered the same error.Without Synapse, I cannot configure either peripheral.I look forward to your reply.

My Vyper V3 Hyperspeed was working fine—I could scroll up and down without any problems—but out of the blue it stopped working. I installed Razer Synapse to see if that would fix it, but it didn't. As soon as I launched the app, the scroll wheel would work for a few seconds, then stop working again.

Hello Razer Support,I recently purchased the Razer BlackShark V2 Pro (2023).When the headset is powered on and connected to my PC using the 2.4GHz HyperSpeed Wireless dongle, is the Bluetooth radio completely powered off, or does it remain active and transmitting even when no Bluetooth device is connected?I would specifically like to know whether using the 2.4GHz mode disables the Bluetooth transmitter at the hardware level, rather than simply disconnecting Bluetooth from a paired device.If the Bluetooth radio remains active, is there an official way to completely disable it while continuing to use the 2.4GHz connection?Thank you for clarifying this

Hi,So I’m planning to buy the razer blackshark V3 X Hyperspeed. However, it doesn’t have a 3.5 mm jack like the pro version. So, I wonder if I use a 3.5mm - usb c cable, will it work? I just want to know if it will work on a guitar amp.Thanks!

Hello! Barracuda dongle RC30-0378(which was with headset) recognize in Windows 11 like USBAudio 1.0, I try to use program RazerHeadsetPairingUtility_v1.11.00_r1 - didn't see the dongle;RazerBarracuda_053C_FirmwareUpdater_v1.07.03_r2 - didn’t see the dongle;Synapse 3 - didn’t see the dongle, also used the  program troubleshoot with connection program.Synapse 4 - didn’t see the dongle;Razer audio for android didn’t see the headset;Razer audio for iOS didn’t see the headset;BUT! The headset is working from Bluetooth from any device (Laptop, iPhone, tablet, PC with analog 3,5 cable)Please help me to compare my headset with synapse 3 or 4.  

Hello, I have a Razer Barracuda X Chroma and I need a replacement Dongle. How can I get one?

Hello Razer Team,I’m looking for assistance with an unresolved issue regarding my Razer Creator Program application.I originally signed in to Razer Creator Hub using Apple Sign In with the “Hide My Email” option enabled. I submitted my Creator Program application, and the website confirmed that my application was being verified.When I later tried to sign in again, I was directed to an account that does not show my original application. I then tried using my regular Apple ID email address, but Razer treats it as a separate account and prevents me from applying because my TikTok profile is already associated with another account.I contacted support and received case number 261010-000576, but the case has since disappeared from my support history. I have been trying to resolve this for approximately two weeks and have received no response.I need help resolving the account-linking issue so I can access the correct Creator Hub account and complete my application using my existing TikTok pro

Hi,I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.Troubleshooting performed:Confirmed the “Game” output is visible and enabled in Windows. Set “Razer BlackShark V3 Pro - Game” as the active/default output. Checked Windows volume and device levels. Restarted the headset and reconnected the wireless dongle. Restarted Razer Synapse. Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).Current behaviour:“Razer BlackShark V3 Pro - Chat” works normally. “Razer BlackShark V3 Pro - Game” produces no audio. The issue appears to have started immediately after installing firmware v1.4.0_r1.Could you please confirm whether this is a known issue with firmware v1.4.0

I only got my viper v2 pro 2 months ago, and out of nowhere it stopped charging or turning on. When I plug it in, no lights turn on, no windows usb sound plays, and it doesn’t show up in the razer synapse dashboard either. I tried tapping the power/dpi button on the back, and I also tried holding it down for different amounts of seconds, and still nothing.It was flashing red before this all happened, so I believe it ran out of battery.I left it plugged in for 30 minutes just to see if it could gain a charge while unresponsive, but I still can’t get it to work.Has anyone seen this happen before? Is there anything I can do to get it working again?

I need this controller to be able to use the touchpad function correctly.When i use the touchpad inside nightreign it will just act as a mouse which i dont want. i want to press it and then it will open the map like how it does with the old ps4 controller touchpad. I want to be able to actually use the touchpad function correctly  

Hi I’m having an issue with my Razer Basilisk V3 Pro 35K. The scroll wheel middle click suddenly stopped working with normal presses. It only registers when I apply quite a bit of extra force. Is this a common issue, and is there a quick fix or should I just claim warranty/RMA?

SummaryThe main RazerAppEngine.exe process (the one without --type=) starts leaking GDI objects about 40 minutes after launch, at a steady ~70 objects/minute, until it hits the default per-process limit of 10,000. While the leak is active, the whole Windows UI stutters: taskbar, window dragging, app rendering. The input-language hotkey (Alt+Shift) also becomes unreliable. Restarting RazerAppEngine immediately resets the count and the symptoms disappear. Measured over 3 days with per-minute logging plus an ETW kernel trace.EnvironmentWindows 11 26H2, build 26300.9550 NVIDIA RTX 5080, driver 32.0.16.1714; two monitors (240 Hz + 60 Hz) Razer Synapse 4.0.827.114, autostart (--url-params=apps=synapse --launch-force-hidden=synapse --autoStart=1), 10 RazerAppEngine processes Only Razer device connected: BlackShark V2 Pro (USB)Measurements (per-minute log, main RazerAppEngine process)After start: 39–82 GDI objects, stable. USER objects stable at ~170. Private memory stable at 160–300 MB, so th

I was using a viper 8k the other day when clicking on the scroll wheel to ping items in game stopped working. I assumed maybe it was just getting old and had a mechanical issue, but when I started synapse software (beta) it started working again normally. I didn’t think much of it, but a few days later, using a deathadder v3 wired on the same pc, the same issue happened and was fixed by opening synapse (beta). It also happened with a viper v2 pro (on that same pc). I was going to chalk it up to synapse beta, but I just had this happen on a deathadder v2 pro on a different pc with regular non-beta synapse where the scroll wheel would not click until opening synapse. All of these mice have the latest firmware and synapse/synapse beta are always updated. Seems connected to the synapse software, which I usually only run when I need to change some configuration. Is there some kind of fix for this other than to open synapse when it occurs (and/or remap the button, and/or reset to default). 

Just purchased the Razer Naga V2 hyperspeed and the scroll wheel is way too sensitive, I will not touch it or barely touch it will the side of my finger and it will switch weapons in Outer worlds 2 and overwatch. Some times I can be just walking around not touching the scroll wheel at all and it will suddenly start to switch weapons.  there is a scolling sensitvity in the synapse app for the Pro version from what I can find on google but not the cheapo version that I have.  Please Help, I have taken to unbinding the scroll wheel in all the games I have been playing it is that bad. I am almost thinking of sending it back I have had it for maybe 48 hours and it is driving me insane. I have had a ton of different naga’s over the years and this is the first time I have ever had this issue.

Charged my mouse came back 2 hours later and it just died i guess🤷‍♂️no led wont charge doesnt work when connected to the pc directly either what can i do?

Every once in awhile my mouse will randomly stop working and it’s because Synapse has turned my mouse to save power after 0 minutes of idle time. It will go idle while I’m actively moving the mouse because of this. When this happens I have to continuously plug my mouse in and out of my pc to hopefully get a long enough window to manually change the setting myself before the mouse turns back off. If it turns back off I’m unable to change the mouse’s settings as the window for my mouse disappears. I’ve looked into it online and haven’t found similar issues happening to others.if anyone could tell me why this is happening that’d be great

I have noticed that there is a significant bug with Razer Synapse that is causing disconnection issues galore. Occasionally, Razer Synapse will start and set wireless power saving all the way to the left (which should be 1), but it actually shows “0” on the slider, which is causing my mouse to connect for about 1 second and then disconnect and turn off and then cycle that process every 10-15 seconds. Please fix this bug!!!

As same as other users, I am experiencing the firmware issue with my Razer Huntsman V3 HE (TKL).The keyboard stops responding randomly. No key presses register, and absolutely no inputs are sent to my PC. However, the RGB backlighting remains lighted, so it is still receiving power with no input.Here is what I have already tried to troubleshoot the problem, but unfortunately, none of them realy resolved it:Reconnected the USB cable directly to the USB ports(It would fix it for a few moments)Firmware Version 1.2.0.0

After a power outage, the speaker is no longer recognized by Windows. Previously, I would perform the "power drain" suggested in the troubleshooting steps for this issue and it would work, but this time it isn't working at all. I need some help with this problem—thanks.

I have had my Leviathan V2 Pro for awhile and occasionally had an issue where the source couldn’t be changed from USB to Bluetooth/vice versa but hard resetting, unplugging cables, holding power button to drain the battery would work after a few attempts but I have just tried that no less than 30 times and I still can’t change source/connect to my PC. I have tried different cables and everything; no go. I need help figuring out how to get this thing back to functioning.

Hi everyone,After about five days of using my Razer Viper V4 Pro, the left mouse button started feeling loose. I don’t even have to click it — simply resting my finger on the button can make it produce a strange little popping sound. It feels as if the button shifts slightly before the actual click, which is uncomfortable and especially distracting when playing CS2.Sometimes, clicking several times or pressing the button more firmly makes the popping go away temporarily, but it eventually comes back. It seems to depend on how I press the button.Has anyone else experienced this? Is there a fix, or should I return the mouse? It’s only a week old, so this is pretty disappointing.Thanks!

I have recently misplaced my headset dongle and I am looking into how I can get a replacement. 

Hello Razer Support, I own a Razer Blade 14 (2017) and I am looking for an original replacement battery. Could you please confirm whether an original battery is still available for this model and whether you can ship it to Algeria? My laptop serial number is: [removed by moderator] . Thank you for your assistance. Best regards