Unanswered questions

I'm trying to connect steam to cortex but when I do it, it only connects my friends list not my games or Wishlist I have everything set to public so i don't know why its doing this. The yellow exclamation mark says no data found and when i click it, it just gives me instructions on how to change my privacy settings which i already did. 

Help Please. I am able to connect by bluetooth and the doggle from MacOS to Kraken Kitty v3 pro. However, I want is the kitty with chroma lights. I can’t seem to have the razor apps or apple to recognize my headset and i get [ No compatible devices detected. Please connect a Razor Chroma device or enable “Chroma-connect” in supported third-party device software. ]

Hi everyone,I'm experiencing a very frustrating issue with my Razer Kraken V4 Pro and Razer Synapse 4, and I'm hoping someone from Razer or the community can help identify the cause.The problem:Every time I start Windows, my Kraken V4 Pro fails to automatically switch audio profiles when launching a game, despite all games being correctly linked in Synapse 4.For example, Battlefield 6 should activate my THX Spatial Audio profile, while Call of Duty should activate my dedicated stereo profile. Instead, the headset remains on the Default Desktop profile.Here's the strange part:Simply opening Synapse 4 → Linked Games and immediately closing it fixes everything!I don't need to select a game, change any settings, or re-link anything. After opening that menu once, automatic profile switching works perfectly until the next Windows startup.Troubleshooting I've already performed: Completely clean installation of Synapse 4. Synapse 4 Repair. Restarting Synapse and checking its background pro

I have a Razer USB 4 Dock RC21-0228 connected to a 14-inch Apple Silicon MacBook Pro running macOS Tahoe 26.6.2.The dock's built-in Gigabit Ethernet intermittently loses physical link after disconnecting/reconnecting the Mac. When this occurs, macOS shows the relevant Ethernet interface as media: none, status: inactive. Restarting macOS and reconnecting the USB4 host cable do not reliably restore it.Completely disconnecting the dock from the Mac, AC power and all peripherals for approximately 10 seconds, then reconnecting it restores Ethernet immediately.Is there a firmware update for the RC21-0228, including an unpublished/service firmware, that addresses Ethernet controller lockups? If not, is this a known hardware issue?

I need idea's on what could be causing/making this happen, for the past 5 months I have been having mouse issues where as I'm playing something it just freezes for a moment (when and how long it lasts is random) and it will snap back to where the mouse would have been if it wasn't freezing, to add it will also randomly fully disconnect and I have to manually unplug it and plug it back in, I'll list everything I have tried down below, also the mouse is wired (idk if there is a wireless version)1. in terms of synapse i have reinstalled, tried different versions, made sure I uninstalled everything from it.2. disabled "allow windows to turn this device off to save power" on everything I could find.3. tested different USB ports4. uninstalled, reinstalled, updated mouse drivers from windows and razer and nothing has worked5. clean sensor + the entire mouse6. factory reset the mouse through synapse7. tried different polling rates8. tried the "calibrate mousepad" with synapse9. tested mouse on

It feels like this is the tenth time already. I just changed ONE damn button and briefly switched between profiles, and now I'm back to an EMPTY default profile. ALL my settings are now GONE. WHEN IS THIS CRAP GOING TO STOP? And the best part is: WHEN are you guys FINALLY going to FIX this cloud storage???  THIS HAS BEEN THE PROBLEM FOR YEARS. Can you please fix these BASIC issues first, before you implement any unnecessary features (that nobody needs)? All I want is to use your damn products NORMALLY and not have to deal with this crap every time because my profile was suddenly DELETED even though I didn't do ANYTHING. Oh my god, I'm going to lose my mind here.

I purchased a different product The item has already been shipped, but I don't know how to return itI think I've tried every possible way

Sound is only coming through the left. I have uninstalled synapse, uninstalled drivers, reset audio balance multiple times plugged it in and did all the above and still nothing. Any help would be appreciated. 

so my mouse has been super annoying recently with my middle mouse button having 2 issues plus another. 1 im having dead clicks with it when i press it it usually doesn't work 2 it also phantom clicks itself which has been a HUGE inconvenience as well. 3 for some reason swapping tabs has been a massive issue whenever i click it just tabs back into the previous thing i had up or just doesn't change at all i have no idea what is going on but it has been a huge hassle i could really use some help with it

Hello Razer Support Team,My keyboard has stopped working entirely and does not respond to key presses. The main key backlight is off, but the 4th status LED (the "M" / Macro indicator) is glowing solid red.The device is completely unresponsive and Windows does not recognize it properly. It seems the firmware/controller is stuck in a loop.I need the official firmware updater / recovery tool for this exact model to force flash it and restore the keyboard.Device details:Model Number: RZ03-0176 Serial Number (S/N): IO1643F08400036 Could you please send me the firmware recovery file?Thank you!

Any chance this mouse (Naga V3 Pro) will be added to the devices supported by web synapse?A good few people now start using Linux with your hardware and seeing as your synapse software is to much of an virus to work with Linux currently, having more devices configurable through the webUI would fix a lot of issues already. Especially newly released items should generally be compatible in my opinion.

Hi, I can't find the activation code for my headphones because I've lost the box

Hi everyone,My device: Razer Blade 18 (2024) – Intel i9-14900HX / RTX 4080 / Windows 11 Home I’m having an issue where Razer Synapse doesn’t start automatically with Windows, or if it does, it launches very late after the system boots. Until Synapse finally loads, my keyboard shows random lighting effects instead of my saved Chroma profile. Here’s what I’ve already tried (without success): Enabled “Start Razer Synapse on system startup” in the settings. Checked Task Manager → Startup tab (Synapse is enabled). Made a custom Task Scheduler entry to start Synapse at login (with and without delay). Set Synapse to run as administrator. Verified that Razer Synapse Service and Razer Central Service are set to “Automatic” and running. Reinstalled Synapse completely (including deleting leftover Razer folders from AppData and Program Files). Despite all this, Synapse still doesn’t appear in the system tray after boot, and the lighting only applies if I manually open the app. Is there any reliabl

My wolverine v2 pro start with a issue, first when I start my PlayStation 5, the ps5 recognize the controller but only worked in the main menu of the ps5, after one minute I put my ps controller and start to work normally but when I started to play, the controller start to fail, on the bf6 the controller start to pushing by himself the R2 and, a lot of buttons start with the same issue. After that I update the firmware to the latest version and keep continuing doing the same. And after one hour the control be freezed and then I cant do nothing with that. The pc and the ps5 can’t recognized the controller and still like this after 6 hours

For a while now, I've only been able to use my Viper Ultimate via cable because, whenever I try to use it in wireless mode, it just keeps disconnecting and reconnecting on its own :/ I'd like some help.

I bought BLACKSHARK v2 PROHow can i get THX Spatial Audio activation code

Running windows 11. Tried a fresh install of razor synapse 4 on my PC. Have never had a razor software downloaded on my computer.when I click the downloaded application, it loads for a second, then nothing happens. No error just nothing starts. I do see Razer installer come up under a Task manager process for a few seconds after I click the installer but then it disappears. i tried looking through forums/youtube/walking through with chatgpt but nothing is working. I did all the system admin runs, all the videos and posts about running commands in powershell, etc, etc.  can someone please help

With a lot of people moving from Windows to CachyOS and other Linux distributions, I am yet another person asking the question of Razer:When will you provide official support for Razer products and Synapse on Linux? 

So, my Deathadder V3 Wired suddenly stopped working after unplugging it and plugging again, there’s still the DPi light on but the Windows doesn’t recognize it anymore and I’ve tested the same USB port with my old Deathadder Elite Chroma and it works ok and it’s being recognize by the Windows… no idea what happened since the mouse is ok, the cable is ok and it was working fine.

Hi there, can you help please. How much would just the seat for this chair cost to replace please?

how do i activate 7.1 sorround sound if i threw out the code not knowing i needed a code to access 7.1. Someone please help.

USB有線接続で使用していますが、使用中にキーボードが反応しなくなります。ファームウェアをアップデートしてから発生するようになりました。RGBライティングは点灯したままですが、どのキーも反応しなくなります。USBケーブルを抜き差しすると、キーボードは正常に動作するようになります。しかし、同じ問題が繰り返し発生します。

Razer Seiren V3 Chroma RGB not responding when Chroma Apps are enabledHi everyone,I recently got a Razer Seiren V3 Chroma, and I’m having an issue with the RGB lighting.When I first plugged the microphone in, everything worked normally. The boot-up RGB animation appeared, and the lighting worked as expected.However, I noticed that when Chroma Apps are enabled, the microphone’s RGB lighting does not react to games or other applications. For example, I’ve tried using it with games and Wallpaper Engine, but the microphone does not respond to the Chroma effects at all.What’s strange is that when I turn Chroma Apps OFF, the RGB works perfectly fine. I can use the lighting normally, including the static green effect, and everything responds as expected.So basically:Chroma Apps ON: The microphone does not react to games, Wallpaper Engine, or other Chroma-enabled applications. Chroma Apps OFF: RGB lighting works perfectly normally. The microphone itself works fine for audio; the problem appear

I've had my Razer Viper V3 Pro for about 4 weeks now. I’ve spent some time adjusting the settings and noticed that there's an option for curves, which affects the mouse’s speed and responsiveness. After some successful testing, I decided I no longer wanted to use the curve setting and tried to turn it off. Unfortunately, the curve still seems to be active—my mouse behaves strangely when aiming.Deleting the setting or reinstalling the software hasn’t helped. I even tried downgrading the mouse firmware, but that didn’t work either. I also tried performing a factory reset through the app, which seemed to work, but the curve remains active. Disabling it in the software does nothing—it seems like it's still saved on the mouse somehow.It feels like some kind of "ghost curve"—that’s the only way I can describe it. For example, it's like setting the DPI to 1600 in the app, but in-game it still feels like 400 DPI. I need urgent help with this, as I was really looking forward to using this mouse

I can't figure out how to turn off the RGB lights while the kraken v4 pro is in Bluetooth mode. It's an unnecessary drain on battery life and it's really frustrating. I have tried turning off brightness on synapse but the moment my headset isn't connected to my PC anymore, the RGB resumes. Does anyone know how to trim them off and keep them off while in Bluetooth mode?