Unanswered questions

I am wondering if Razer would ever support the Kyio pro ultra (and others in this family) on the new MAC app. Now that Razer is officially supporting Apple's silicon, it would be neat not to use the competition's (starts with L) app to configure my camera. 

Hey there,tried reset, deinstalled drivers from the device manager, reinstalled synapse - firmware is 1.21. Battery level still stuck at 100 percent. Thx for help

I’m trying to replace my Blackshark v3 pro’s mic which I lost while traveling. I’ve messaged the support page but got an automated email response that opened with “Hi ____,” So I know it wasn’t a human. It told me to check the replacement parts page regularly, but when I looked up the part on google the search engine ai said I need to have a real person check the stock, that that specific part has never appeared on the replacement parts page. How do I reach a real person? 

Hi everyone , how long does razer take to restock psn gift cards? Ive been trying to purchase any Playstation gift card but everytime it says out of stock after I do the 2 step verification.... i have $122 in my razer account that I cant use:(

Hi Razer Support,I have a Razer Naga Chroma (see model referenced above) and it seems the #2 key on the device has stopped registering the #2 button. Before it stopped responding, it was starting to almost act like it was stuck. This was tested using Notepad and we watched the mouse produce every possible number/symbol bound accordingly and then nothing is happening with the #2. When it was stuck it would do a string of 2s, but now it just does nothing. What can we do or are we just out of luck?We’ve been lifelong Razer supporters and have had nothing but Razer Naga’s since your first ones. :)Thanks in advance,Erik

Hi, I bought a Razer BlackShark V3 X HyperSpeed headset in-store on September 22. I still have the box, but I declined the receipt and don’t have it.The headset works Perfectly with Razer Synapse, but I recently tried to turn on 7.1 Surround Sound Feature and was asked for an activation code. I checked the surface of the box, but couldn’t find anything explaining that I would need to keep the receipt to activate this feature.Could you tell me how I can get an activation code? I can provide the headset’s serial number and the purchase date, and I have the transaction in my banking app if that helps. I’d appreciate any way to verify the purchase and activate the feature. Man I miss the days where you could plug and play.

My razer blackwidow v3 just stopped working, I took it to repair as this issue had happened before, and apparently the microcontroller chip short-circuited/no current is passing through, is there any way to get that spare part or to fix the keyboard?

I Installed Razer BlackShark V3 Pro Firmware Updater | RZ04-0540x and now the dongle just disconnects and reconnects I just got the headset today 

i lost email access to my old email and need to change it, i want to make a purchase but want my account all in order first 

I have an annoying problem with razor cortex.   Everytime I run a game, I get a popup saying that “Microsoft Edge can’t read and write to its data dictionary,  and then the path to c:\users\username\AppData\Local\Razer\Razer Cortex\UICache\11.11.0.7\Main\EBWebView.   The issue is the the username is not the current user but the computer admin account.   Where can I find the setting to correct this path to the correct user account?   I have been running Cortex for a while without any issues but recently I had to reinstall my computer and this has been happening ever since.   I am running Windows 11.   I think there’s a legacy setting somewhere that is referring to the previous install but I don’t know (and can’t find) where this is set.   I tried reinstalling Cortex but no luck.

Hi when will next update come for raiju v3 pro as it disconnects and connects a lot mid game are you aware

This is my first Razer product, love it. It looks great and I will test it out in video calls and such. But there is no native Mac software from Razer. Anyone know why that is? If I cant get to the setting proper I will have to return the probably coolest cam on the market

Hey everyone, I have the 2025 Blade 16 (Ryzen AI 9, RTX 5070 Ti). When I turn the dGPU off and only use the integrated AMD graphics, I get a mild flickering on the screen. it happens on low brightness without me touching anything.Is this just how the panel behaves, or is there a fix? I'm thinking about sending it in for warranty, but I don't want to if a BIOS or driver update will fix it.

Hello Guys i have a Huge Problem u bought a Razer Blade 14 on Ebay and wanted to update the BIOS but after the update my secure boot isnt working anymore ;( is there a fis for it ? pls help

Hi there, I lost my dongle for my Blackshark V3 X BT. Serial number: (removed for security purposes) Please send me a replacement if possible. Thanks.

Following windows update, I cannot boot my laptop without disabling secure boot: Device name LAPTOP-PAV8BQ83Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (2.59 GHz)Installed RAM 16.0 GB (15.9 GB usable)Graphics card NVIDIA GeForce RTX 2070 with Max-Q Design (8 GB)Intel(R) UHD Graphics (128 MB)Storage 134 GB of 477 GB usedDevice ID A095121E-AFE8-49BA-AED2-6C281D519F7DProduct ID [removed by moderator] -AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayI have still followed the instructions seen on razer’s site to create a USB with the EFI files to reboot it, but it will not stick. Please help!

Hi,The wireless dongle for my Razer Viper V2 Pro has stopped working. It isn't detected by the PC at all: no connection sound and nothing in Device Manager, on any USB port, with or without the extender. The mouse works fine wired, and the mouse firmware and Synapse are up to date.The mouse is out of warranty (bought in Oct 2023), but I'd like to know if you have a replacement dongle in stock that I could get, and at what cost. I'm located in Croatia and can send my serial number via PM.Thanks!

After updating my Razer BlackShark V3 X HyperSpeed for Xbox to firmware version 1.5.0, the old system beep sounds (tones) were replaced with voice prompts for the microphone status. Unfortunately, I do not see any option to switch them back to standard beeps in Razer Synapse, and these new voice notifications are very inconvenient for me.Could you please provide a standalone firmware updater for the previous version (such as 1.4.2 or earlier) so I can downgrade my headset and get the classic beep sounds back?Thank you!

My son lost my little USB C dongle and I was wondering if Razer can sell me a spare one. The series be of my barracuda X headphones is [removed by moderator] . P/N: RZ04-03800100-R3U1I am located in [removed by moderator] .Thank you for your assistance.Hoping for a favorable reception and a prompt response,Sincerely, [removed by moderator]

Dear Sir,  I want to download the original recovery image for Product: Razer BladeProduct Code: RZ09-01953E72-R341 it is too old, is it possible to give me the link for re-download?

Hello, I have secure boot violation screen after latest windows updates and ts giving me ragebaits from time to time. Is there any fix for this or have razer made some BIOS update ? Thank you so much for any files, tips and help.  

Ever since updating to the latest firmware, my Razer Huntsman V3 HE Magnetic Mini 65% (8kHz) has been becoming completely unresponsive every 1–2 hours during gameplay.All key inputs stop registering entirely, though the RGB lighting stays turned on. I tried doing an onboard hard reset (Esc + Caps + Space while reconnecting), but the issue remains. The only temporary fix is physically unplugging and replugging the USB cable every time it freezes.I have already tried: Switching to different USB ports Disabling all USB power-saving features in Windows Device Manager and Power Options Completely reinstalling Windows They replaced my keyboard with a new one, but the same problem occurred as soon as they updated the firmware. None of these standard troubleshooting steps resolved the issue.As other users have mentioned, support often suggests running without Razer Synapse active. However, disabling the software defeats the purpose of buying an 8kHz Rapid Trigger keyboard when key featur

Razer Synapse installation failed. 

Thermal Behavior: Clearly the mouse disconnects only when the dongle physically warms up (after approximately 5 minutes), and pairing successfully resumes immediately only after allowing the dongle to cool down. Firmware Evidence: Successfully updated the mouse to the latest firmware version (1.05.00) as verified by the updater software. Port Isolation: Tried to isolate the dongle by testing it on separate ports (including the top IO panel of the tower away from exhaust heat) to rule out ambient computer heat or port-specific bugs. Wired Isolation Check: The mouse works flawlessly without a single disconnect when plugged in directly via the USB-C cable, proving the mouse itself is fine and isolating the defect entirely to the wireless receiver hardware.  History: Mouse and Dongle have worked fine for many years, very recent change in behavior. Mouse immediately enters pairing (white flashing light x2) when dongle dies. 

Hi, I have a Razer Blade 15 Base (Early 2020), model RZ09-0328 / product RZ09-03287G22.My current BIOS version is 1.02.When Secure Boot is enabled, the laptop fails to boot and shows:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”If I disable Secure Boot, Windows 11 boots normally.I downloaded the official BIOS 1.06 updater from Razer. The updater appears to complete and restarts the laptop, but there is no actual firmware flashing stage and after reboot the BIOS is still 1.02.I checked Windows Code Integrity logs and found the actual reason the BIOS updater is failing:Event ID 3023:The driver ...\Razer\Update Tool\amifldrv64.sys is blocked from loading as the driver has been revoked by Microsoft.Event ID 3077:amifldrv64.sys did not meet the Authenticode signing level requirements or violated code integrity policy.The driver itself has a valid American Megatrends signature, but Windows is explicitly blocking/revoking it.I also verified:Windows i