Audio

  I bought a Razer Kaira Pro for Xbox back in May of 2023. I ordered it brand new from Razer off of Amazon and it says it has warranty included. It has consistent connectivity problems, the mic often cuts out in voice chat, a constant buzzing sound can be heard by others whenever I’m not talking during voice chat, and there are time where I can’t even be heard at all while I’m talking. I don’t know if these are problems I can fix or if the headset is just faulty. Some of these problems started on day 1 but were really minor, now they are actually an issue. I’ve registered the headset to this website, but I don’t know if or where I can initiate a claim for warranty.

hello I lost my headphones Razer blackshark v2 pro 2023 dongle, Because of this I can only use bluetooth Mode and can't use Razer  synapse. I tried to buy it on eBay or some other online store, but everywhere only sells the 2020 version, as the description says, it is not compatible with my model. Please advise me where I can buy a dongle that will work on my version. In bluetooth mode I am limited because I can't use razer synapse and wireless mode :(

I have the Blackshark v2 with the USB sound card and have been using it for a while, but I've noticed that the bass is way louder on the right than on the left. I've also tried without the USB sound card, but the problem persists. (I have confirmed that it's the headphones and not my hearing.) The other sounds are completely fine and balanced, just the bass not for some reason. I don’t know if there’s a way I can balance it out or not. So if anyone could help me out, I would be very grateful!

The left adjustment slider on my headset (Razer BlackShark V2) is loose. During game play, the ear cup is free to slide down with no resistance. My headset is out of warranty. Is there a way to fix this?

I tried to update my headset firmware, but the dongle is always not detected. Is there anyone who has the same problem? Is there a solution for this problem?

I own a Leviathan v.1 2.1 soundbar and I would like to know if I could get Leviathan v.2 without the subwoofer and use my v1's one on it.That way I could get a fresh soundbar and use the old subwoofer to save money. Win win.

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me? my serial number is 472328B04600257

Hello, I have a Razer Black Shark V2 and a usb sound card but the thx spatial audio doesn't work : I heard a difference but the sound is the same in the left and right speakers. I test lot of method but never fontion. Can you help me please ? I don't have a code fir the surround 7.1 or Thx Spatial Sound

The issue isnt with the USB dongle it seems, it works fine I've tested on multiple devices and it reads it as it shouldHeadphones (Razer Nari Ultimate - Game/Chat)The issue came when the headset ran out of charge and after fully charged it refused to reconnect even on a new laptop with Dongle Recovery Tool it recovers just fine I just cant seem to pair it when using the Razer Nari Ultimate Pairing Utility tool. It gets stuck at exactly 45% several times and fails.This is my 2nd USB dongle and I really dont want to buy a 3rd one. I hope I can get help with this.

My headphones (razer barracuda X 2022) has a voice when it turns on/off. It doesn’t bothers alot but I wanted to know if it was normal because the 2021 version didn’t had that and Im suspecting that this one is fake simply because the build quality is horrible compared with the 2021 model and the situation previosly mentioned.Does anyone has the same thing or is just me??Sorry for my bad english btw.

I want to connect to SYNAPSE using nommov2. Windows sounds are working fine. The device is connected, but I can't configure it. what do I do?   

Good day,Today, on 17.04.2025, I purchased the Razer Kraken Multi-Platform Black headphones.I activated the code for 7.1 surround sound, but I didn't know that it only applies to one program. Now, I would like to activate the code for THX technology instead.I would be grateful if you could provide activation for the THX technology.This is my first time purchasing these headphones, so I didn’t know that the activation is limited to one program.

Hello,I purchased the Razer Kraken Multi-Platform Black headset on April 17, 2025.After registering the included code, I activated the 7.1 Surround Sound feature. However, I was unaware that the code only works for one software. I was hoping to use the activation for THX Spatial Audio instead.As this is my first experience with Razer headphones, I didn’t realize that the activation is limited to one option.Could you please assist me with activating THX Spatial Audio instead? I’d really appreciate your help.Thank you!

just open the side up with the usb connection.. and volume control. disconnect the cable that goes from pcb board of volume control to the rest.. then turn up and down volume.. and make sure its all thew ay down when u plug the board back in. and then test.. should fix most as long as all your solder points are still in tact.. thought mine were screwed up but did this and they work again and it was so easy everyone could do it . a few screws and disconnect cable only do not need to take pcb boards out or move anything.

i have had my blackshark v2 pro for some time now, and suddenly today no sound came out, and the headset just stuck on the green light. i cant turn it on or off and im pretty sure it is connected to the dongle. i have tried charging the headset but its still not working. The headset works when i use a wired connection.

i want to upgrade to the new white kitty headset, but my current pink one has a audio jack… i need the audio jack for my PC and NOT the usb… it doesnt work with my streaming. Is there an adapter i can get to make my usb a aux?  i need help. 

I am trying to activate the 7.1 sound. So, I bought my Razer Blackshark V2 X from a marketplace. When I try to register it, it just said “Uhh sorry your product is already registered uhhh ummm yea”. How do I get the code?? (there was no activation code for it in the package either)

I CAN`T REGISTER MY RAZER KRAKEN X, even thou my PN and SN in correct 

I registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

I have been actively using Razer TE for about 4 years. Yesterday I formatted my computer and started to install the drivers one by one. However, when I installed Razer Synapse, I saw that the equalizer settings did not work. When I did research on this, I did all the solutions I saw on theforums, but it is still the same. None of them work and my headphones are crap, I can't even listen to music. When I install THX Spatial Audio, the equalizer works stably, but it also has a 15-day trial period. Dear Razer team, please help me.

Hi, I lost the box of my headphones a while ago and relatively recently I found out that I could customize them in the app. However, I don't have the product number (which was on the box). Could you help me with it? (I have the serial number)

I am hitting a little over the 1 year mark with this headset and prior to this i had the V2 that lasted me so long and it was great. But the V4 has been a real let down. The pervious model allowed us to retract the mic and this one doesn’t even let us rotate it incase we want to eat. Just today I took it off its stand and the connecting over head part is broken not all the way through but enough that it wont connect to my ear and I didn’t do anything to it other than place it on my head. This one was a real let down, I am still using the Naga X for mmo’s but don’t know if i’ll be re purchasing a headset since the downgrade in quality.

In April 2024, I bought and used BlackChark V2 X headphones. Today I wanted to register these headphones to use the Razor app, but when registering I received a notification that these headphones are already registered... I have confirmation of the purchase in the official store, no one used headphones except me. How to solve this problem?

I have hearing issues on the left side, can I set the audio balance to put 60% of the sound out on the left and 40% out on the right when using it wirelessly with a PC?

My dongle was damaged (Barracuda X Quartz Edition) and my partner gave me his dongle as they had Barracuda X black. However, my dongle was RC-03801 and his is RC-0380. I tried to link through the Razer application and it doesn’t detect my headphones. Is it because the dongle needed for my headphones is RC-03801? How can I get a replacement? I searched everywhere T_T