Audio

Hi Razer Team and Community,I am writing this message to urgently draw attention to a severe, widespread audio flaw affecting the BlackShark V3 Pro, the BlackShark V3 (Standard), and even the BlackShark V2 Pro. This is a systemic driver or software -related issue across multiple models that requires immediate official investigation.Here is the specific issue many users are facing:Random Total Audio Loss (Connected but No Sound):While using the headset, the audio will randomly and completely cut out to absolute silence. What makes this bug incredibly frustrating is that the headset does not actually lose its connection. The wireless connection remains active, the power is on, and the device is still fully detected, showing as "Connected" and configurable in Razer Synapse. However, there is zero sound output.Unpredictable Triggers and Timing:There is no fixed trigger for this issue. The timing is completely random and unpredictable. Sometimes the headset works flawlessly for hours withou

Hallo  ich habe das Kaira Pro für Xbox ! Es verbindet sich mit der Xbox . Wenn ich dann die App starte Versucht die App sich mit dem Heatset zu verbinden es erscheind unten ein Ladebalken der Gar nicht erst startet der bleibt bei 0%  genau das selbe wenn ich es auf PC versuche ! Kann mir jemand sagen wie ich das hinbekomme das die App Arbeitet und ich das Heatset einstellen kann !? MFG

I recently noticed how Razer came out with the new Hammerheads and at the same time downgraded firmware on my 2nd gen. Didn't thought Razer would disappoint me like that but oh well. Not purchasing the new ones knowing they’ll just do this whenever they come up with a new version.

So, when my Nommo goes to sleep, I can’t get it to wake back up. I have to unplug it completly from power and the USB. The only work around I have is to turn sleep mode off. Has anyone else experienced this and is there a fix?

I just bought this headset today and when plugged in the headset works fine but as soon as i try to pair with dongle i get nothing.  I was just going to return but i do like the quality of the headset so trying tech support first.

Hi, I know this was an ongoing topic, but I can't find any sources for my barracuda x wireless dongle replacement. Can you please help me with one or a link to one. Mine stopped working out of the blue. 

Every time I boot up my computer, my wireless headset starts quiet, and then doesn’t kick into its full loudness until I swap EQ Profiles in the Synapse app. This workaround works every time but it’s also annoying that it doesn’t this because then I have to keep synapse on my computer just to do this every time I play.I’d love to truly just turn the headphones on and have them work. Anyone else notice this issue?

Just got it today and noticed that the mute button makes a noise?? Why is this a thing? The noise is very obnoxious and not only that, it mutes my PC audio for a couple seconds? How did they somehow make the mute button function worse compared to last time.. Does anyone have any fixes for this? Or if anyone has information if they’re going to push firmware related to this complaint? I’ve done some googling and saw others complaining about it as well. 

I currently have the Razer Nommo v2 (2.1) set-up.  I was looking into purchasing the Razer Leviathan V2 X to use as a center channel speaker (3.1).  Is this possible?

Hi, everybody hopes y’all doing fine.So as you read, I’d like some advice on which headset I should buy as a “deaf” person.To be more precise, I’m totally deaf in both ears (cochlear 100% dead) but I can hear thanks to an implant in my right ear. So I used several headsets (Razer included, some years ago) but no one was really adapted for me especially for fps game like csgo & tarkov etc.. So is there any headset that would fit well in my situation, if not at least which one would help a bit. The budget is not a problem if it’s justified :) Thanks very much in advance.

There is a 1–3 second delay when I change the volume in the Windows mixer, Media Player, or Spotify. Also, when I start playing music or a video, the volume is too high for 1–2 seconds. This only happens when Windows enhancements are enabled; if I turn them off, the issue goes away, but then THX Spatial stops working—and I need that for gaming. The problem also returns if I switch the audio mode to stereo within the Synapse utility itself. I’ve already tried everything possible—even reinstalling Windows and the drivers, removing Microsoft audio drivers, and toggling exclusive mode—but nothing helps. What should I do?

I did the hardware reset on the levithan v2x and it shows up a problem. Everytime when i plug in the soundbar it will flash blue light 3 times before the startup sounds and everything eles work normal beside everybuttons. And i dont know what to do now.

I’m on my second pair of this headset. Primary use is Xbox series x with some pc use. At the store both sets worked fine when I tried them. Get home, set them up on my Xbox, razer app, synapse on pc, updates, and upon initial power on, sound is super tinny, far away, and awful UNTIL I tap the EQ button then I gain full sound back. This happens EVERY power on. Razer support couldn’t help, the demos at the store didn’t experience this either. The issue is very clearly software related. The only thing Razer support wanted to worry about was pc. I bought them as they are the only Xbox compatible set Razer makes that’s wireless. For $250 this issue is unacceptable and it should load full volume on power on without me needing to do a single thing. I’ve done 4 factory resets and that doesn’t fix it either. It’s clear this headset isn’t ready for market.  otherwise the headset is comfy and sounds good. Battery life is great. But cannot recommend these whatsoever at this time. 

HelloI don’t understand why is it even possible, considering big similiarity in how these two models look etc. but I’ve updated RZ04-03980 with RZ04-039802 update. Your installer allow it wich is shocking to me. It never should be possible. It caused bluetooth connectivity problems (progressive audio delay). Now I can’t install proper firmware for RZ04-03980 because it latest version is 1.1.6.0 and what I have installed on headset is 1.3.0.0 wich doesnt even exist for my model but installer doesn’t allow me to do anything as it recognizes my firmware as higher version. Factory reset doesnt roll back update. Please help.

Is there any way to still get the optic faceplates for the V3 pro? I’m desperate for them and can’t find any real answer how to get them. 

acabo de comprar unos razer bracksharck v2 x y no sirve el micrófono 

For the past two days, my Kraken V4 headset has been disconnecting all the time and experiencing audio glitches every 30 seconds – like very unpleasant robotic crackling noises...I can only use it when it’s connected via a USB cable, which isn’t what you’d expect from a “wireless” headset!!!I’m using Synapse 4, and I tried everything withpilots (updates, delete/reinstall) for THX Spatial Audio, NVIDIA High definition audio, Kraken V4 Audio... uninstalling/reinstalling Synapse 4, the headset, etc. I also tried to enabling / disabling Windows Enhancements Disabling all enhancements in WindowsWireless still bugs. My headset only works with the USB connexion.I bought it on 1 March 2026, so it’s still practically brand new, and I take great care of my computer accessories, just in case you were wondering...

I’m experiencing a persistent and very frustrating audio issue with my Razer BlackShark V2 Pro (2023) headset on Windows 10.After a few seconds of silence, the next sound played suddenly becomes extremely loud for a brief moment (a sharp volume spike), before returning to normal. This happens consistently — for example, when watching videos, opening a tab in opera with browser-sounds activated, or receiving a system notification.Additionally, Windows system sounds completely ignore the volume mixer. Even if I mute system sounds or set them to 0%, they still play at maximum volume through the headset and then reset themself in the audimixer to 100%. These two issues combined make normal use very uncomfortable. What I’ve tried (none of these fixed the issue): Reinstalling and uninstalling Razer Synapse 4 Enabling / disabling Windows Enhancements Turning off all Spatial Sound options (I don’t want any spatial audio) Setting “Do nothing” under Communication settings in Windows Sound

What to do, cause my Razer Kraken Kitty connect to other device not audio .. In device manager it shows in Human Interface Devices. I have try connect to other laptop , it working but not at my pc . Please help how to solve this 

registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

Arc Raiders is the only game which whos THX game profile is not showing up, it disappeared. The game itself is still listed but the THX profile option is gone. What could be happening and is anyone else experiencing this?