Audio

Hello!I know this headset is a thousand years old, but it's already 8 years old and works perfectly, that's why I'm writing here now.What happened is that since the last windows 10 update (yesterday morning) something is wrong with Razer Synapse.I don't know exactly if it was caused by the windows update, because at the same time I also saw the notification that support for synapse 2 would be discontinued.The problem is that the sound of the headset is as if Synapse is not installed, crap, the headset has a box sound.In theory, synapse loads normally, but it's still not good.I reinstalled Synapse, re-calibrated, loaded the settings from the cloud, but it still doesn't work.Please help because it's really annoying, I can't watch a youtube video like this.

I’ve had for about 6 months used my earphones on a daily basis as am someone who works out a lot and listens to music on a daily, lately I’ve been noticing that my left side ear phone is not laying more than 15 minutes, while my right side earphone is lasting 2 hours. Please help me fix it. 

I deeply regret buying the Razer Barracuda X. The headset itself had potential, but the experience turned into a huge disappointment. The main issue comes from the cheap dongle — it constantly disconnects, cuts audio, or simply stops working for no reason. After doing some research, I found out that this whole problem could easily be fixed with a simple 5-dollar chip, yet Razer never addressed it.What’s even worse is their customer support. They don’t stand behind their products at all. Instead of offering a real solution, they just copy-paste standard replies and act like it’s your fault. For a brand that sells itself as “premium,” the build quality of the dongle and the way they treat their customers is a joke.Razer is a big mistake bro i’m sorry be brave please

When I run the Surround Sound Installer, it just shows “Server access unavailable”. My connection has no problem, I have tried wifi, hotspot and lan cable.

Hey Insiders — I’m curious about your decision-making process when it comes to Razer gear. For example: At what point do you feel a gaming mouse or headset is “done” and should be replaced or upgraded? What signs make you think it’s worth sticking with a device (repairing, updating firmware, replacing parts) instead of buying new? Are there specific models or scenarios where you felt your expectations weren’t met, and you decided to just move on rather than wait for support or fixes? Would love to hear your real-world experiences, how long you kept your gear, what made you finally pull the trigger, and any advice you’d give to someone wondering whether to hold out or upgrade.

Hello,I’m experiencing a connectivity issue with my Razer BlackShark V3 X HyperSpeed headset.When I switch the headset to Bluetooth mode, it connects to my Bluetooth device normally.  However, even after I turn off Bluetooth on that device, the headset **does not switch back to the 2.4 GHz dongle connection** — it stays stuck in Bluetooth mode, constantly searching for a Bluetooth device instead of reconnecting to my PC.The only way to reconnect it to the dongle is by **plugging the headset into my PC with the USB-C charging cable**, waiting a few seconds, and then unplugging it.  After doing this, it connects properly to the dongle and works perfectly.  If I power it off and on again, it continues to connect to the dongle with no problem.  But once I use Bluetooth mode again, the issue repeats — the headset won’t detect the dongle automatically until I do the cable trick again.Since the BlackShark V3 X HyperSpeed has **no physical button to manually switch between Bluetooth and dongle

Just got my new headset today but it seems to not have given me a activation code for the 7.1 audio so i tried to request one but it says already registered, and in case I don’t get the code is the headset not going to have normal surround audio? BTW I bought it from NOON KSA

Hi, since one week I have very poor quality of sound on my blackshark v2 pro 2023. I hade no changes. Probebly only windows update.Before it worked porfectly well, but since one week the quality is very bad. Just like in other comments. The bass is nealy gone while gaming to compare with one week before. Please help.

So, I bought blackshark v2 x headphones and wanted to activate 7.1 and register my product, but the system says that my product has already been registered. I didn't do it. Is there anything I can do about it or get help?

So I recently got this headset and I really like it, but it has a weird problem.Some time after starting the game, the headset begins to make a crackling sound, which stops after closing the game. If I use the headset to play for example a YouTube video, they work just fine. Also, when the problem with the sound appears, the microphone does the same thing whenever I use it. I guess it's a problem with wireless connection but I'm not really sure.I have the latest version of Synapse 3 installed, latest firmware installed on both headset and dongle. I also tried the razer troubleshooting guide and it didn't help. Just in case, I use a Viper V2 Pro mouse in wireless mode (I don't know if this can affect something but it works perfectly).I hope there's a fix for this problem because I really like this headset ​​​​

I purchased a headset labeled as "new" two days ago from Komputronik, a well-known electronics retailer in Poland. I received the product yesterday. After fully charging the headset using the original cable provided in the box, I connected it via Bluetooth and via the included USB dongle. The headset paired successfully and plays audio without issues.However, none of the Razer applications – including the Razer Audio mobile app, Razer Synapse, the Barracuda Firmware Updater, or the Pairing Utility – detect the device at all. The same issue occurs both on my desktop PC and my laptop. I also tried plugging the dongle directly into the device, with no success.Additionally, in Windows Device Manager, the headset appears only as "USBAudio1.0", which seems generic and not Razer-specific.So far, I have tried the following troubleshooting steps: Reinstalled Razer Synapse. Uninstalled and updated the driver manually via Device Manager. Tried different USB ports on multiple devices. Tested

I am writing to express my deep frustration with Razer’s customer support.I purchased a Razer Seiren Mini microphone, which suddenly stopped working without any physical damage or misuse. It is now recognized as “Unknown USB Device” on every computer I try. I contacted Razer support multiple times, provided all the requested details, and even sent proof of purchase — yet my issue still hasn’t been resolved.Despite clearly stating many times that my microphone is defective, I keep receiving irrelevant replies about a mouse. This shows a serious lack of attention and professionalism in handling customer cases.I was then told that my country (Turkey) is not covered by Razer’s shipping or warranty support, even though the product is officially sold here. That’s simply unacceptable for a global company.So far, I’ve spent weeks trying to get a basic response, and I’m still left without a working product or a clear solution.This experience has been deeply disappointing. I will no longer purch

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

Good afternoonI purchased Razer BlackShark v2 X headphones, but I cannot activate the code. It says that it is activated, but I did not activate it. I have everything: receipts, photos, and all other information. Could you please provide me with a new code?Thank you!

HelloOut of nowhere windows showed that the usb can not be recognized and turns out it was the usb wireless dongle of my headsets.Is there a way to buy a replacement? I tried the Razer audio pairing utility, reinstalled razer sypnapse and tried the usb dongle on another port, PC and even on my Switch and got no response (maybe it really died?) I have audio via the audio jacket now, but would like to go back to my wireless style. The strange thing is that when plugging the usb dongle Windows makes a sound that something was plugged, but Synapse doesn’t recognizes it.Please let me know if I can get or buy a replacement, thanks.

This conversation is in relation to the memory leak I have been experiencing on my Strix G16 laptop. For over 2 weeks I have been going crazy, trying EVERY solution mentioned out there:Some of the solutions I have already tried were:Disabling all audio enhancements (e.g. Razer 7.1 Surround Sound) Disabling all sound effects/ e.g. Spatial Sound etc. Uninstalling/ Installing Windows drivers ALL the updates you can imagine…. Cancelling the Windows Audio Device Graph Isolation process directly from the task manager.… and couple of others I cant remember. I have been watching countless videos on YouTube and relentlessly reading all the Forums for an answer. My problem has never been the spike in CPU usage, but simply a memory leak. The Windows Audio Device Graph Isolation would start at 1GB and slowly (but surely) creep up to 8 - 9GB. I call it memory leak, because during at an idle moment in games, I would minimise the game - open task manager (whilst nothing else is open) and simply watch

Hello, good afternoon. I have a problem with my Razer Nari Essential headset — the left side isn’t working properly. It suddenly stops producing sound, and sometimes it works but at a much lower volume than the right side. Is there a place where I can send it to get checked or repaired?

Hi, my Razer Seiren Mini suddenly stopped being recognized by Windows.It shows “Unknown USB Device (device descriptor request failed)” and doesn’t appear in Synapse.I already tried all troubleshooting steps (different USB ports, USBDeview cleanup, services restart, etc.).I noticed the firmware updater link on your support site is broken.Could you please provide me with the firmware recovery tool or a working updater link?Thank you.

Hello Razer Support, I have a problem with my Razer Hammerhead True Wireless Pro.  The right earbud is detected in the Razer Audio app and shows its battery level, but it produces no sound.  Both earbuds charge normally and appear connected, but audio plays only through the left side.   I have already:– Cleaned the charging contacts;– Fully charged the case and earbuds;– Performed a factory reset several times (holding both touch panels for 10–15 seconds);– Tried reconnecting and re-pairing through the left earbud only;– Tested on different Android devices. Nothing helped — the right earbud still doesn’t play sound.  Could you please advise on a repair or replacement?  I can provide the serial number if needed. Thank you in advance!

I am experiencing an issue with my Razer Leviathan V2 Pro soundbar. At random times, it disconnects from my computer when connected via USB cable.Details of the issue:The soundbar randomly disconnects and reconnects during use. I have tried using different USB cables to rule out a faulty cable. I have connected the soundbar to different USB ports directly on the motherboard. Other devices connected to the same USB ports function normally without any disconnections.Despite these troubleshooting steps, the problem persists.

can you help me with my razer blackshark V2 X ? i want to register it but the system said its already registered. can I get a new activation number for my product ?

Hello I just got the blackshark v3 after using the old 2020 blackshark v2 pro. The thing i noticed right away is that the volume knob controls the windows volume on my pc. The v2 pro didnt do this it would just control the volume on the headset itself. Is there a way to change it on the v3 so i dont control the windows volume or is this just how the headset is and you cant thanks.

I’ve bought my Razer Opus X a few days back and decides to do a firmware upgrade using the phone app. By accident I closed the app while the firmware waas being installed. Now the headphones show no sign of life, can’t power them on nor charge. I think I may have bricked them. Do they have any factory reset button combination? I have already tried volume up and down + power button as I found that is the solution for the Razer Opus. Do you have any knowledge about this? 

we had a issue where we could not stream from the xbox while the blackshark v2 was connected, we managed to update the headset through the razer site while connected to the computer. after the update the streaming part is still not working, but now the mic is not working either, the xbox finds the mic it just does not receive any sound. so now were stuck with no streaming and no mic. any suggestions for this?. btw the headset is working fine when connected to the pc, and yes we have tried the dongle on both xbox and usb while connected to the xbox.

I can't register my headphones; it says they're already registered.