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  • 2,925 Threads
  • 6,298 Replies
2925 Threads
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SonicBlade42Insider Mini
asked in Audio
Razer BlackShark V2 Size Adjustment Slider Loose

The left adjustment slider on my headset (Razer BlackShark V2) is loose. During game play, the ear cup is free to slide down with no resistance. My headset is out of warranty. Is there a way to fix this?

4092
DjWarrrrrd
V
V4Mp82Insider Mini
asked in Audio
RAZER BLACKSHARK V2 PRO (2023) - USB dongle (second)

Hi Razer and Community,is it possible to connect a RAZER BLACKSHARK V2 PRO (2023) with two dongles. (not at the same time) In example: I have two PCs and I don’t want to switch the usb from one PC to the other. If PC1 is on, PC2 is allways off. And if PC2 is on, PC1 is off. And if, where can I order a second USB dongle? At the moment I have PC1 with the dongle connected and PC2 via Bluetooth. But Bluetooth is very buggy. It often is crashing. Exspecialy in MS Teams.

8644
J
quickCobaltBlueplace170
quickCobaltBlueplace170Insider Mini
asked in Audio
can't update razer kraken v3 pro firmware

I tried to update my headset firmware, but the dongle is always not detected. Is there anyone who has the same problem? Is there a solution for this problem?

191
Razer.sushi.boi
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mimislfcInsider Mini
asked in Audio
Can I use my Leviathan V1 Subwoofer on Leviathan V2?

I own a Leviathan v.1 2.1 soundbar and I would like to know if I could get Leviathan v.2 without the subwoofer and use my v1's one on it. That way I could get a fresh soundbar and use the old subwoofer to save money. Win win.

4562
bicycleMiddleGreen070
evereggVistaBlue596
evereggVistaBlue596Insider Mini
asked in Audio
Razer Nommo v2 pro subwoofer stopped working

The subwoofer of my Razer Nommo v2 pro stopped working, you can't hear it, and you can't see any LEDs on the back. Is there anyone who has been through the same thing and can help me? my serial number is 472328B04600257

381
O
Flooufi
FlooufiInsider Mini
asked in Audio
No Thx Spatial sound on Razer Black Shark v2

Hello, I have a Razer Black Shark V2 and a usb sound card but the thx spatial audio doesn't work : I heard a difference but the sound is the same in the left and right speakers. I test lot of method but never fontion. Can you help me please ? I don't have a code fir the surround 7.1 or Thx Spatial Sound

757
Flooufi
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OutlawOakieInsider Mini
asked in Audio
audio cuts, game lags, nommo v2

something weird happening with my nommo v2 speakers, I have been using them since middle of January didn't have any issues until about the last month, I work a lot so I don't game as frequently as I would like to. recently they started to lag games and cut audio, it happens with games launched in steam and EA app. I have read online that the synapse app could be culprit so over the last month I feel like I been chasing my tail, uninstall/reinstall, synapse 3 and 4, into sound settings turning off audio enhancements, plugging them into different usb port. I just don't understand it, updated all drivers I could find. I use my steel series headset no issue for hours, switch back to speakers and it starts acting up really no rhyme or reason that I can figure, sometimes happens back-to-back frequently sometimes several minutes apart.

150
O
DOCTOR_22
DOCTOR_22Insider Mini
asked in Audio
Razer Nari Ultimate not pairing

The issue isnt with the USB dongle it seems, it works fine I've tested on multiple devices and it reads it as it should Headphones (Razer Nari Ultimate - Game/Chat) The issue came when the headset ran out of charge and after fully charged it refused to reconnect even on a new laptop with Dongle Recovery Tool it recovers just fine I just cant seem to pair it when using the Razer Nari Ultimate Pairing Utility tool. It gets stuck at exactly 45% several times and fails. This is my 2nd USB dongle and I really dont want to buy a 3rd one. I hope I can get help with this.

211
Razer.Aero
A
Afonso937Insider Mini
asked in Audio
Razer barracuda x has a voice when it turns on/off

My headphones (razer barracuda X 2022) has a voice when it turns on/off. It doesn’t bothers alot but I wanted to know if it was normal because the 2021 version didn’t had that and Im suspecting that this one is fake simply because the build quality is horrible compared with the 2021 model and the situation previosly mentioned. Does anyone has the same thing or is just me?? Sorry for my bad english btw.

1291
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aeroIndigolife806Insider Mini
asked in Audio
nommo v2

I want to connect to SYNAPSE using nommov2. Windows sounds are working fine. The device is connected, but I can't configure it. what do I do?

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techMARCASITE032Insider Mini
asked in Audio
Razer Kraken Multi-Platform Black Activation

Good day,Today, on 17.04.2025, I purchased the Razer Kraken Multi-Platform Black headphones.I activated the code for 7.1 surround sound, but I didn't know that it only applies to one program. Now, I would like to activate the code for THX technology instead.I would be grateful if you could provide activation for the THX technology.This is my first time purchasing these headphones, so I didn’t know that the activation is limited to one program.

91
Razer.Aero
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techMARCASITE032Insider Mini
asked in Audio
Help me Acrivated Ukraine

Hello,I purchased the Razer Kraken Multi-Platform Black headset on April 17, 2025.After registering the included code, I activated the 7.1 Surround Sound feature. However, I was unaware that the code only works for one software. I was hoping to use the activation for THX Spatial Audio instead.As this is my first experience with Razer headphones, I didn’t realize that the activation is limited to one option.Could you please assist me with activating THX Spatial Audio instead? I’d really appreciate your help. Thank you!

251
FiszPL
Vanguard
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teamwork420Insider Mini
posted in Audio
razer nari ultimate sound one side only FIX

just open the side up with the usb connection.. and volume control. disconnect the cable that goes from pcb board of volume control to the rest.. then turn up and down volume.. and make sure its all thew ay down when u plug the board back in. and then test.. should fix most as long as all your solder points are still in tact.. thought mine were screwed up but did this and they work again and it was so easy everyone could do it . a few screws and disconnect cable only do not need to take pcb boards out or move anything.

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PersimmonautoSAPPHIRE299
PersimmonautoSAPPHIRE299Insider Mini
asked in Audio
Razer blackshark v2 pro stuck on green light

i have had my blackshark v2 pro for some time now, and suddenly today no sound came out, and the headset just stuck on the green light. i cant turn it on or off and im pretty sure it is connected to the dongle. i have tried charging the headset but its still not working. The headset works when i use a wired connection.

161
PersimmonautoSAPPHIRE299
BangitBethy
BangitBethyInsider Mini
asked in Audio
Razer Kitty V2 Ear USB Headset to 3.5mm audio jack

i want to upgrade to the new white kitty headset, but my current pink one has a audio jack… i need the audio jack for my PC and NOT the usb… it doesnt work with my streaming. Is there an adapter i can get to make my usb a aux? i need help.

150
BangitBethy
ONYXretroDogwoodRose557
ONYXretroDogwoodRose557Insider Mini
asked in Audio
7.1 surround sound

I am trying to activate the 7.1 sound. So, I bought my Razer Blackshark V2 X from a marketplace. When I try to register it, it just said “Uhh sorry your product is already registered uhhh ummm yea”. How do I get the code?? (there was no activation code for it in the package either)

181
FiszPL
Vanguard
RoseTaupeEMERALDquick375
RoseTaupeEMERALDquick375Insider Mini
asked in Audio
SERIAL NUMBER NOT RECOGNIZED

I CAN`T REGISTER MY RAZER KRAKEN X, even thou my PN and SN in correct

555
Razer.Ten
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fastEmeraldflow964Insider Mini
asked in Audio
I registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

I registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

111
Razer.sushi.boi
JordyBluesoloinfo707
JordyBluesoloinfo707Insider Mini
asked in Audio
RAZER SYNAPSE EQ SETTİNGS NOT WORKİNG

I have been actively using Razer TE for about 4 years. Yesterday I formatted my computer and started to install the drivers one by one. However, when I installed Razer Synapse, I saw that the equalizer settings did not work. When I did research on this, I did all the solutions I saw on the forums, but it is still the same. None of them work and my headphones are crap, I can't even listen to music. When I install THX Spatial Audio, the equalizer works stably, but it also has a 15-day trial period. Dear Razer team, please help me.

140
JordyBluesoloinfo707
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LuzomiInsider Mini
asked in Audio
Lost Product Number

Hi, I lost the box of my headphones a while ago and relatively recently I found out that I could customize them in the app. However, I don't have the product number (which was on the box). Could you help me with it? (I have the serial number)

242
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NazeroInsider Mini
posted in Audio
Razer Kraken V4 X | RZ04-0518 has been the worst headset to date

I am hitting a little over the 1 year mark with this headset and prior to this i had the V2 that lasted me so long and it was great. But the V4 has been a real let down. The pervious model allowed us to retract the mic and this one doesn’t even let us rotate it incase we want to eat. Just today I took it off its stand and the connecting over head part is broken not all the way through but enough that it wont connect to my ear and I didn’t do anything to it other than place it on my head. This one was a real let down, I am still using the Naga X for mmo’s but don’t know if i’ll be re purchasing a headset since the downgrade in quality.

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RoyalPurplebayrush056Insider Mini
asked in Audio
Your product is out of limited warranty and ineligible for free support

In April 2024, I bought and used BlackChark V2 X headphones. Today I wanted to register these headphones to use the Razor app, but when registering I received a notification that these headphones are already registered... I have confirmation of the purchase in the official store, no one used headphones except me. How to solve this problem?

121
FiszPL
Vanguard
Highwayman-Ed
Highwayman-EdInsider Mini
asked in Audio
audio balance options for Kracken v3 Pro

I have hearing issues on the left side, can I set the audio balance to put 60% of the sound out on the left and 40% out on the right when using it wirelessly with a PC?

180
Highwayman-Ed
A
amandaja93Insider Mini
asked in Audio
Razer Barracuda X dongle

My dongle was damaged (Barracuda X Quartz Edition) and my partner gave me his dongle as they had Barracuda X black. However, my dongle was RC-03801 and his is RC-0380. I tried to link through the Razer application and it doesn’t detect my headphones. Is it because the dongle needed for my headphones is RC-03801? How can I get a replacement? I searched everywhere T_T

411
Razer.Ten
H
hitDeniminsight103Insider Mini
posted in Audio
ostecen kod

41
Razer.sushi.boi

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