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  • 6,287 Replies
2918 Threads
RoseTaupeEMERALDquick375
RoseTaupeEMERALDquick375Insider Mini
asked in Audio
SERIAL NUMBER NOT RECOGNIZED

I CAN`T REGISTER MY RAZER KRAKEN X, even thou my PN and SN in correct 

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Razer.Ten
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fastEmeraldflow964Insider Mini
asked in Audio
I registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

I registered my headphones, they show up, but I didn't receive an activation code to my email and I can't do 7.1, what should I do?

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Razer.sushi.boi
JordyBluesoloinfo707
JordyBluesoloinfo707Insider Mini
asked in Audio
RAZER SYNAPSE EQ SETTİNGS NOT WORKİNG

I have been actively using Razer TE for about 4 years. Yesterday I formatted my computer and started to install the drivers one by one. However, when I installed Razer Synapse, I saw that the equalizer settings did not work. When I did research on this, I did all the solutions I saw on theforums, but it is still the same. None of them work and my headphones are crap, I can't even listen to music. When I install THX Spatial Audio, the equalizer works stably, but it also has a 15-day trial period. Dear Razer team, please help me.

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JordyBluesoloinfo707
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LuzomiInsider Mini
asked in Audio
Lost Product Number

Hi, I lost the box of my headphones a while ago and relatively recently I found out that I could customize them in the app. However, I don't have the product number (which was on the box). Could you help me with it? (I have the serial number)

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NazeroInsider Mini
posted in Audio
Razer Kraken V4 X | RZ04-0518 has been the worst headset to date

I am hitting a little over the 1 year mark with this headset and prior to this i had the V2 that lasted me so long and it was great. But the V4 has been a real let down. The pervious model allowed us to retract the mic and this one doesn’t even let us rotate it incase we want to eat. Just today I took it off its stand and the connecting over head part is broken not all the way through but enough that it wont connect to my ear and I didn’t do anything to it other than place it on my head. This one was a real let down, I am still using the Naga X for mmo’s but don’t know if i’ll be re purchasing a headset since the downgrade in quality.

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RoyalPurplebayrush056Insider Mini
asked in Audio
Your product is out of limited warranty and ineligible for free support

In April 2024, I bought and used BlackChark V2 X headphones. Today I wanted to register these headphones to use the Razor app, but when registering I received a notification that these headphones are already registered... I have confirmation of the purchase in the official store, no one used headphones except me. How to solve this problem?

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FiszPL
Vanguard
Highwayman-Ed
Highwayman-EdInsider Mini
asked in Audio
audio balance options for Kracken v3 Pro

I have hearing issues on the left side, can I set the audio balance to put 60% of the sound out on the left and 40% out on the right when using it wirelessly with a PC?

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Highwayman-Ed
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amandaja93Insider Mini
asked in Audio
Razer Barracuda X dongle

My dongle was damaged (Barracuda X Quartz Edition) and my partner gave me his dongle as they had Barracuda X black. However, my dongle was RC-03801 and his is RC-0380. I tried to link through the Razer application and it doesn’t detect my headphones. Is it because the dongle needed for my headphones is RC-03801? How can I get a replacement? I searched everywhere T_T

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Razer.Ten
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hitDeniminsight103Insider Mini
posted in Audio
ostecen kod

 

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Razer.sushi.boi
easyVegasGoldcounty180
easyVegasGoldcounty180Insider Mini
asked in Audio
Help with Razer BlackShark V2 X – Serial Number Partially Worn Off & Missing 7.1 Surround Sound Code

The problem is that on my Razer BlackShark V2 X, the serial number behind the ear cushions has been partially worn off. I can see the first 10 characters, but the last 5 are completely unreadable, no matter how hard I try. Because of that, I can’t identify the full serial number. Also, the scratch code for the 7.1 Surround Sound activation is missing from the box. However, I do have the original receipt, the box itself, and everything else that came with the headphones.Is there any way to retrieve the 7.1 Surround Sound code in this situation?I bought it from an official seller.

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Razer.sushi.boi
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golden__6Insider Mini
asked in Audio
Mic gain randomly

Hello! just wanted to ask if this is software problem because, i noticed my seiren mini v3 randomly increase it’s mic gain. also after restarting the computer, the mic gain volume is changed, sometimes the gain is increased and sometimes decreased. thanks!

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RooodyInsider Mini
asked in Audio
Razer Black Shark headset mic not working on Xbox in chat

The Razer Black Shark headset mic does not work on Xbox in chat and Discord, but only works on mobile devices, laptops, and computers. I need help.

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radioVioletBluewatch404Insider Mini
asked in Audio
headphone can't detect by computer

When I plug in my USB, my computer does not detect my Razer Kraken V4 X device, even if I plug in my phone, it still plays on the phone instead of in the headphones, but when plugged in, the RGB on the headphones lights up, how to fix? My system is windows 11

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Razer.Ten
boardbestEarthYellow672
boardbestEarthYellow672Insider Mini
asked in Audio
7.1 surround sound

I downloaded the 7.1 surround sound app, the shortcut was created but the app will not open, 

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boardbestEarthYellow672
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KetraXPLInsider Mini
asked in Audio
Volume too high | Barracuda X Chroma

Hello,Does anyone know how to lower the volume of built-in communicates? For example, “Power on”, “Bluetooth connected”.Thanks

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MiniGame540Insider Mini
posted in Audio
Barracuda Pro — EQ from Bluetooth applies even when using HyperSpeed (Synapse)

del

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frontRustyRedsight277Insider Mini
asked in Audio
Mic doesnt work.

My Mic doesnt work even though my pc has “permission for mic acess” turned on and the headset is also marked as the main microphone. I have windows 11 so maybe i have to change something taht i dont know.

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duartemr2001Insider Mini
asked in Audio
THX SPATIAL AUDIO says i have a session active when i start computer

When I first installed Spatial Audio, I tried the 7 days and everything worked fine. Days later I bought it, everything worked perfectly.The next day I started the PC I had two thx spatial audio open at the same time saying the following "A session is currently active on another system. Only one session per account is allowed". I ignored this warning because I clicked on the green box and started working normally, but then in the Game profiles & application mixer area the applications stopped appearing and every time I started a session, I had another tab open, that is, if the first time I had 2 , next 3, 4 and so on 

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techWaterspoutlab771Insider Mini
asked in Audio
Where is my thx key?

I use Razer Barracuda Pro. I couldn't find the Thx key in the box. I didn't receive the code in the mail either.

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busWheatbiz960
busWheatbiz960Insider Mini
asked in Audio
Kraken V4 (not pro) RGB On Ps5

The lights worked just the basic wheel, but then I change some settings in Synapse for the Mic and now the lights wont work on the Ps5, its so bad you cant have any lights its just black. What is the point if you cant change the settings and then it just wont work. Can some one help to get the lights on while I play on my ps5

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busWheatbiz960
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DemmainInsider Mini
asked in Audio
RAZER BARRACUDA X

For some reason the Bluetooth mode does not turn on, although I did everything according to the instructions, but when I hold down the button, it lights up red and is not in Bluetooth 

161
Razer.sushi.boi
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leetOldLaceIOLITE801Insider Mini
asked in Audio
razer blackshark v2 hyperspeed

Dongle kayıp ettim yedek parçasını bulabilir miyim

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Berik7Insider Mini
asked in Audio
My Razer BlackShark V2 X is already registered

Good day, my device Razer BlackShark V2 X is already registered, although I received it only today. Please help me resolve this issue!

232
FiszPL
Vanguard
qwikmix
qwikmixInsider Mini
asked in Audio
Kraken TE USB Controller Compatibility

Ive been using my Razer Kraken TE for the better part of 5 years and I was wondering if I upgraded to the Blackshark X could the 3.5mm jack be used with the Kraken’s USB controller? I wouldnt want it to go to waste and if it’s not compatible I would rather buy the Blackshark Hyperspeed or Pro instead.

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qwikmix
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tahatalebiInsider Mini
posted in Audio
activation code

 i activation code for my headset my serial number is: 862427D27803625

142
Razer.sushi.boi

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