Audio

I've lost my usb dongle for Barracuda X, is there any replacement part available in France ? 

Hi, My friend has a Razer Kraken Kitty Edition BT headset and on the new PC they are unable to use stereo mode with microphone.   On the playback settings it shows 2 output devices: - Razer Kraken BT Kitty Edition Hands Free AG Audio - Razer Kraken BT Kitty Edition Stereo On the recording settings it shows 1 device: - Razer Kraken BT Kitty Edition Hands Free AG Audio When selecting default communication device as  Razer Kraken BT Kitty Edition Hands Free AG Audio they get audio + sound but it is single channel with telephone quality - unable to game on. When selecting Razer Kraken BT Kitty Edition Stereo as default output device, they get no sound. Is this issue with the BT dongle they are using or driver issue. Have tried everything but cannot figure out how to get this working. Any idea/help would be great Thanks 

hi guys i need help i just bought razer barracuda x 2022 the pink version and i cant startup firmware software because it tells me to put usb c donlge withouth the usb a adapter but i dont have usb c in my pc, sound works but my mic doesnt even tho windows registers it what should i do  

не могу зарегистрировать продукт , пишет обратиться в поддержку , продукт только купил , активацию не проводил .

I can't register the product , I write to contact support , I just bought the product , I didn't activate it . but the product has already been activated. because of this, I can't get the activation code for surround sound, what should I do?

If you're facing the issue of not detecting the mic of your BlackShark V2 X, especially on a laptop, here are some simple steps to fix it:1. Check the mic mute button. If it's green around the edges, it means it's not muted.2. Test your headphones on other devices like a phone to rule out hardware issues.3. If you're on Windows, open the search bar and type "Realtek Audio Console". Once it opens, click on "Device advanced settings" at the bottom left of your screen. After that, under "Connector Retasking" in the "Analog" dialog box, select "Headset (with microphone)" from the drop-down menu. And see if that fixes the problem.Hope this helps! :) 

I recently bought and registered my BlackShark V3 X HyperSpeed headset but I still didn’t receive an email with my activation code for the 7.1 surround sound feature. It’s been more than a week since I registered the product and I also made sure to check my spam/junk folder but it’s not there. When I try to obtain a “new” activation code it says that my “Razer device is not eligible to receive a 7.1 Surround Sound activation code” though it should be. Any help would be appreciated 

I need to find out the activation code.I tried to get the activation code for my Razer BlackShark V2 X headphones, but the website won't let me select my region (Russia)—it simply isn't there.

Hi Razer Team! I think it would be great to add Kraken V4 support to the Razer Audio mobile app.Lately, I’ve often wanted to use my headset not only on PC but also outside, for example, while walking or traveling. However, since it’s not possible to adjust the sound, lighting, or other settings from the phone, it makes it less convenient and discourages me from using them outside my home.I believe adding Kraken V4 compatibility to Razer Audio would be a great improvement — it would make the experience much more flexible and enjoyable for many users, not just me.Thanks for considering this! 💚

Hi Razer.I bought my Razer V2x around 1 year ago and I just found out that I need an Activation code for achieving my Headset’s full potential..But When I removed my ear cushions,the numbers were damaged.Now I need a New Activation code.I am giving you my proof of purchase. 

Good Luck!

I just got a new Kitty V3 Headset, I plugged in the headphone jack, and they worked great! The onyl issue is that I cant seem to get the Lights working. I tried using Chroma and Synapse but they didnt really help. Maybe its due to the fact my computer dosent recognize it as a Razer device? Idrk, any help would be great, I did turn off dynamic lighting for windows too, so no luck there. thanks!

Quick question before I purchase a BlackShark V3 Pro: does it have a standby/low-power mode that it enters after a short pause in audio (seconds to a minute)? I do not mean the 15 minute auto-shutdown, but something less extreme. My previous headset had that ‘feature’ with no way to turn it off and it drove me nuts because the time it took to exit that mode was longer than some notification sounds, e.g. if I got a Discord ping after >10 seconds of silence I literally wouldn’t hear anything. I’d like to know about any similar features in the BSV3 Pro before I buy it

Do I buy razer blackshark v3 x hyperspeed for 120. Or sould I pay 50 more to buy razer blackshark v3 normal

I was away for 2 weeks, I come back and Synapse updates - now when I open “OBS Studio” immediately audio across my PC stutters and goes robotic - even YouTube videos start going half speed! HELP!! I’ve got a stream to do! I’ve made no changes in/to OBS and it was perfectly fine for years.I’ve tried updating OBS to the latest version. I’ve also completely uninstalled all Razer software/drivers, unplugged all Razer devices, restarted and installed Synapse from fresh - it has made no difference.What do I need to do to fix this?Thanks!

Razor Blackshark V3 Pro Replacement dongle needed S/N 862539D38101485Please help me find the right replacement to find.

Whe i connect the razer Kaira Pro (PS5 Version) to the PC, the Mic is so low that when connected to Discord the people on the channel cant even hear me. Looking at the configuration in windows and doing the sound test (with the mic at 100%) only receives about 5-10%. I tried everithing on wondows and connecting via dongle and BT, but nothing works. In the PS5 works good and the Mic sounds very well (tested with Discord too). I dont know what more to try, im thinking on returnng them. Some help?

i’l looking around and i cannot find the color and model for my headset, i love it and it was a gift from my bf and it’s a shame that both the paint and leather are falling apart, they create a pink mess and i want to buy some kind of solution for them? for now i just found the ones with the zipper but i don’t really like them, i prefer spending a little more money to get a perfect replacement.

I'm not sure if Razer has a sales representative in Brazil, but I haven't been able to find the Razer BlackShark V3 Pro in stock at the official retailers here, such as Amazon and KaBuM.I'd like to know if there are any plans to release or restock this headset in the Brazilian market. Should I keep waiting, or is it unlikely to be available anytime soon, in which case I should start looking for another option?Thanks in advance for any information.

Hello, I am using a Razer BlackShark V2 HyperSpeed with the HyperSpeed Wireless Dongle on my PC. The headset randomly changes the EQ preset by itself (Game, Custom, Movie, Music) while I am using it. After that, it sometimes switches from HyperSpeed Wireless mode to Bluetooth mode without me pressing any buttons. This happens even when I am not touching the headset. I have already tried: - Updating the headset firmware to the latest version - Closing Razer Synapse completely - Reconnecting the HyperSpeed Wireless Dongle - Checking the wireless connection However, the problem still occurs. The headset is over two years old, so I understand that the standard warranty period has expired. Could you please advise whether there is any troubleshooting method or paid repair service available for this issue? Thank you.

i was wondering where i could find a replacement wireless dongle for my barracuda x cause ive lost it and cant find it online the product number is RZ04-04430100. Thanks 

Hello, have the same problem like here, maybe anybody now how to resolve it  

Hi Razer Team and Community,I am writing this message to urgently draw attention to a severe, widespread audio flaw affecting the BlackShark V3 Pro, the BlackShark V3 (Standard), and even the BlackShark V2 Pro. This is a systemic driver or software -related issue across multiple models that requires immediate official investigation.Here is the specific issue many users are facing:Random Total Audio Loss (Connected but No Sound):While using the headset, the audio will randomly and completely cut out to absolute silence. What makes this bug incredibly frustrating is that the headset does not actually lose its connection. The wireless connection remains active, the power is on, and the device is still fully detected, showing as "Connected" and configurable in Razer Synapse. However, there is zero sound output.Unpredictable Triggers and Timing:There is no fixed trigger for this issue. The timing is completely random and unpredictable. Sometimes the headset works flawlessly for hours withou

My phone still detect the microphone of my Blackshark V2 X but my laptop can’t do the same. When I plugged in the 3.5mm, i can use the headphones to listen sounds but my laptop can’t detect the microphone and still use the mic of AMD. Please help meeee!!!!