Audio

So basically my THX audio mode randomly decides when to switch on and off. Which is very annoying when i’m in a call, or listening to music. I don’t know where, or even if i cant turn it off. I tried setting the app profile to the desired one (music and deafult) but it doesn’t seem to matter. It still randomly decides to switch to THX which completely ruins the quality of the audio.

I recently bought new headphone (razer blackshark v3 pro) and after 2 months of use, the dongle broke and I am now forced to use the wire since the bluetooth signal isn’t working either. I’d like to know if there is a way of buying or get a replacement dongle for the pc version of the blackshark v3 pro ?

Sorry for the long title :DI just got the “Razer BlackShark V3” headset, and it was working fine on dongle. I didn’t test it on wire mode, but it was charging normally.However, after firmware update, the dongle stopped working (lightning doesn’t show at all), and I cannot connect the headset to it . It does register in windows settings though: I cannot do firmware update now, because I cannot pass the check for “Connect the headset to your PC using the usb type a to usb type c cable”, because it doesn’t register the headset for some reason.I cannot update either the firmware for “BlackShark V3” or “RazerAudioPairingUtility” - same thing happens.I think this is similar to this question, but additional problem is that the headset is not detected.I also tried different cable, but the result is the same.Also when I change modes with double clicking on the right button, sometimes it beeps twice. I don’t know why, but maybe that means something.One important thing to notice is that the heads

Why do I have to unplug my headphones and plug them back in every single time I boot up my PC?Everything on my PC is up to date and have nothing but problems with all my razer devices.Use synapse 3 (up to date). Have uninstalled, reinstalled, tried using windows drivers, nothing seems to stop the problem.

Hello,I have lost my dongle for my Kraken v4 wireless headset. Can someone point me to a place from where i can order one? 

need a replacement dongle for blackshark v3 pro ps5

My 5 year old daughter saw my wife's Barracuda X Chroma Dongle and wondered what it was for. I told her to "put it away"....she heard "throw it away" and proceeded to run to our kitchen trash can and toss it. I didn't notice until tomorrow, that was what she was doing rushing out of my room. Here to ask on how to get it replaced. Model#: RZ04-0522

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my iphone or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Portugal.Thank you.

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

Hi,i'm trying to buy THX activation code  online but i can't because of my biling adress (not from USA). Can someone help me please.Many thanks

Hi, i have a razer blackshark v3 pro but ive lost my dongle so its useless for me right now because im on ps5.. is there a way to connect it wirelessly without the dongle? or is there maybe a way to buy a new dongle?

I couldn’t find anything to help me i tried everything.-charging it to 100% to see if its the problem up-updating drivers-updating windows-cleaning the headphones and inputs etcand some otheri noticed the mic works on the jack and bluetooth for some reason and after playing with the setthings here is the fix!Go to setthings > System > Sound > Properties (of the mic) and disable audio enchantments! that’s it now it should work. It’s not razer’s fault tbh it’s more on microsoft and them enforcing some stupid setthings on us :/

Hello Razer Support,I have a Razer Kraken V3 Pro (RZ04-03460).The battery percentage in Razer Synapse is incorrect and changes significantly after reconnecting/restarting the PC. For example, it showed 20%, then 50% after connecting the charger, and after restarting the PC it showed 80%.The headset firmware is 1.10.0 and I am using Razer Synapse 4.Could you please confirm whether this is a known battery reporting/firmware issue and provide the recommended fix?

my razer hammerhead 2nd gen left earbud wont charge and does not turn on

Hello I am experiencing an audio issue with my BlackShark V2 Pro (original/older model) on Windows 11.The Windows Volume Mixer does not work correctly. When I change the volume using the Volume Mixer, the volume sometimes changes several seconds later, and sometimes does not change at all. Even when the volume has changed correctly, if I stop playback and start it again, the audio briefly plays at 100% volume before changing to the selected volume.The EQ and other audio settings in Razer Synapse work normally.However, I found that if I disable “Audio enhancements” under Windows Sound Properties, the Windows Volume Mixer works correctly. Unfortunately, when I do this, the EQ and other audio features in Razer Synapse stop working.I have already tried the following, but the issue persists:Restarting WindowsReinstalling Razer SynapseUsing Razer's cleanup toolReinstalling the audio driversI have uploaded a video showing the issue on YouTube. Please take a look to see exactly what is happeni

////////////////////////////////////////////////////////////I share here my personal insight into the situation and a solution I chose.////////////////////////////////////////////////////////////Description of the "popping" problem with the Razer Kraken Ultimate/Kitty Edition headset.The "popping" issue occurs with the Razer Kraken Ultimate/Kitty Edition headset and is manifested by an unwanted audio interruption and a characteristic "popping" sound. During this problem, the audio stops for a period of about 3 to 4 seconds before resuming normal playback. The accompanying "popping" is both audible and visually perceptible and is indicative of this malfunction.It is particularly noticeable that the "popping" occurs when the volume of the program/game has been set to a higher level. During this audio interruption, the error message "Error setting features for the provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001" is displayed. This message suggests that an action related

Hi I bought the Blackshark V3 Pro PC edition, I was wondering if this is compatible with Xbox Series X via wired 3.5mm connection?Also is there a way of purchasing a dongle for Xbox so I can use this headset wirelessly?

just open the side up with the usb connection.. and volume control. disconnect the cable that goes from pcb board of volume control to the rest.. then turn up and down volume.. and make sure its all thew ay down when u plug the board back in. and then test.. should fix most as long as all your solder points are still in tact.. thought mine were screwed up but did this and they work again and it was so easy everyone could do it . a few screws and disconnect cable only do not need to take pcb boards out or move anything.

Hello, I’m experiencing an issue with the microphone on my Razer BlackShark V3 Pro. Compared to my other headsets, the microphone volume is extremely low. When testing it through the Windows microphone settings, speaking at a normal volume only reaches around 6–10%.The microphone sounds muffled and as if I’m talking through a filter, both in Windows and on Discord. The same muffled sound can also be heard in the Mic Preview in Razer Synapse, so the issue seems to be present consistently. I have also tried the beta version of Razer Synapse, but unfortunately that did not resolve the issue.My friend on Discord has also mentioned that my microphone volume is noticeably lower compared to other people he talks to, which confirms that the issue is not just limited to the Windows microphone test.I’m hoping someone can help me find a solution to this issue.

Merhaba destek ekibi benimde aynı sorunum var 1 yıldır sorunsuz çalışan  Model No.: RC30-0378 USB WIRELESS TRANSCEIVER anında görülebiliyordu hiçbir şekilde göremiyorum başka bilgisayarda çalışmayı düzeltmedi yardımcı olurmusunuz garantim devam etmekte ve acil ihtiyacim var Türkiye Antalya vatan bilgisayardan aldım 

Hammerhead V3 X HyperSpeed, Synapse 4.0.503. THX Spatial Audio's "Launch" button in Synapse does nothing no window, no error, nothing.Traced it down to the source: THX launches via C:\Program Files\Razer\RzAppEngine\1.14.0.0\rzappengine.exe -url-params=apps=spatial-audio (a legacy Chromium-based engine dated 8/29/2019, installed from the standalone RzAppEngine_installer.exe inside "THX Spatial Audio Setup"). Its debug.log shows this on every launch attempt: ERROR:registration_protocol_win.cc(84)] TransactNamedPipe: The pipe has been ended. (0x6D)ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)ERROR:crashpad_client_win.cc(130)] crash server failed to launch, self-terminatingThe installed 1.14.0.0 folder is genuinely missing crashpad_handler.exe every other same dated file is there, just not that one.What I've tried, none of which fixed it:- Full uninstall/reinstall using Razer's official Driver Clean-up Tool + fresh Synapse download- C

When registering, I get an error: "7.1 audio activation code already activated." I just bought the product and haven't registered it anywhere yet; I would like to get the activation code. Thanks.

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?

Hello. I have a Razer BlackShark V2X headset, but the laptop I use has only one jack input, whereas the headset requires two separate jacks for the headphones and microphone. Could you help me with this?