Audio

Hello, I recently just bought a Razer Blackshark v2 X and it did not come with a code and there are no emails sent to me either. When I tried to register my product it says that it is already registed can someone please me ? I want to use the 7.1 surround sound.

Dear Razer Support Team, I own a Razer Kraken v4 Pro headset. I did not receive—the activation code for the 7.1 Surround Sound software. Could you please send me a new code? Thank you very much for your assistance.

This product is already registered. If you did not register it, please contact Razer Support. s/n HN2121D13407450 I bought it from an online store.

Hey! So, i bougth device about few days ago and now synapce 4 always show me that i need to update firmware. But i also did this thing, and installation util show completed installation relevant firmware. I suspect that the problem with the microphone sound quality lies in this, but i cant prove that by myself, so help me pls

I bought a Razer Blackshark V2 X model headset. When I try to activate the 7.1 program, I get an error that the product has been registered before. What can I do about this?

Hello! I am encountering a problem where it says that my Razer Blackshark V2 X has already been registered. Can you help me fix this?

Hello, I recently purchased the Razer BlackShark V2X and encountered an issue while trying to activate the 7.1 surround sound. When I attempted to register my headset, I received a red warning message stating, "The Product is Already Registered. Please contact support." I wanted to reach out to seek assistance with resolving this matter. Could you kindly guide me on how to proceed?

Bonjour, j’aimerais juste avoir un renseignement sur le casque barracuda X. Possède t-il la réduction du bruit et le mode transparence ? Merci

Guys pls help me i payed almost 60 dollar for this v2 x and side of it is not working🤦🏼🤦🏼

So i check many topics about this, and everybody is talking about straight up balancing the sound through sounds, i’ve done in many times with my previous headphones, but barracuda x doesn’t even have the balance sound while connected to pc through dongle, since i can’t check bluetooth on pc. Is the any solution for this magic balance button?

Good afternoon. Crackling sounds can be heard in the headphones. Windows 11 automatically downloads its drivers for the device (microsoft drv. ver. 10.0.26100.4202). Is it possible that the reason for the crackling sounds is due to the incorrect operation of Microsoft drivers? Razer synapse does not install any drivers on top of Microsoft drivers. Is it possible to download your drivers as files and make them active for the device forcibly? Perhaps Synapse has already downloaded the necessary drivers, then tell me their location on the computer so that I can update the drivers.

I don't live in the US. Will I have any problems if I buy THX? And will the code be sent to my email?

Hello everyone, i’m having an issue with my barracuda x 2022, i pressed the on/off button for a little longer than usual without knowing and it will make a factory reset, and now i cannot connect it to my rig again, the dongle is not being detected by any computer, i bought them one month ago and they were working perfectly until this happened, can you help me with this please? i've tried different ports, different PCs, directly to the usb c port, via the usb a to c adapter included, and nothing, uninstalled razer software, downloaded the pairing soft, and still nothing. never unplugged the usb c dongle before. Bluetooth works fine, but i want the 2.4hz connection like before. Thanks in advance

I don’t know wuite how to describe it, but when audio is being played on two different applications (for example a game and a music player) then the headset has a tendancy to every now and then suddenly drop the volume and then bring it back to normal levels (all in like ¼ of a second), almost like its playing with the EQ on the fly but without any real logical control. It does this regardless of most settings, I’ve tried in stereo and THX both with and without Bass Enhancement at low and high values (and turned off altogether). It almost feels like its getting overwhelmed and solving the problem by just dropping some of the EQ levels, which then brings the whole volume down which is rather frustrating.

Hello. I bought Razer BlackShark Special Edition headphones, but the package did not include a THX Spatial activation code. What should I do? From what I understand, there's a significant difference in sound quality between the standalone THX application and Synapse. I specifically purchased these headphones believing they would include an activation code for the separate THX app

This is happening to me occasionally. I’ve fixed it a few times, and it worked for a while, until it just pops up again, and it gets harder to fix as my methods seem to no longer be working. The USB itself is not damaged, or so I presume. It does not look physically damaged. I don’t know what the actual problem is or how I’ll ever get it to work without doing this again. Fyi, I’ve had this since last year September. Don’t know if it’s a razer problem, my PC, or anything else. Help would be greatly appreciated.

Hello, I am new member of the Razor community. I would like to know about a good quality of speaker for my new setup. Can you kindly help me? I am from India and I do not have too much to spend but anything in economical range with a good quality of sound will be excellent. Thank you Sumanta Ray

I have the BlackShark V2 X headset and I can't select it in the THX Spatial Audio or the Razer 7.1 Surround Sound software. I need help because I only get sound when the headset is plugged into the motherboard jack. When I try to select "THX Headset", I hear nothing and the option stays grayed out.

Where can I get my headphones repaired in Hong Kong if the right side has no sound and Bluetooth won't connect?

When I plug my Baracuda pro headset into the computer, all applications are corrupted and there is no sound, by the way I am using windiws 11 23h2 and all my drivers are up to date

When trying to update audio drivers, I have my usb dongle plugged in but I can’t find my original charging cable for my Blackshark v2 Pro 2020, so I substituted a different micro-usb yet that doesnt seem to work either. Any suggestions because when i’m trying to play games, it will act as if the headphones were ungplugged even though everything is plugged in correctly. I use the audio jack for reference, so that could also be it? Please help!

When I first power up my newly purchased Kraken V4 Pro it connects to bluetooth (blue light on headset) rather than the OLED. I have to remove the headset from bluetooth via Windows and disconnect the/reconnect the OLED from USB in order for it to work as intiended. This can’t be normal

It now works... You'll need the Razer Audio app installed and the usb-c to usb-c cable that the speaker comes with. Connect the Leviathan to your ps5 using the usb-c cable then pair the device to your phone. Once connected to your phone open up the Razer Audio app and allow it to detect the Leviathan. Once it had picked up the connection you can fine tune your Leviathan including its input source. Switch this from Bluetooth to USB and presto. Your lovely Leviathan now works with your PS5 and comes up as a usb headset.

This tiny Go-based tray app prevents the Razer BlackShark V2 Pro (and similar) wireless headsets from disconnecting due to microphone inactivity. You can can download it from: https://github.com/ndanilo8/razer-mic-keepalive. Another workaround (it didn't work for me) is to Disable `Allow the computer to turn off this device to save power` in device manager. https://insider.razer.com/razer-support-45/razer-blackshark-v2-pro-random-disconnect-issue-fixed-63698