Camera App Not Working - ANR

Discussion in 'Razer Support' started by MobbiK_04, Jul 8, 2018.

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  1. MobbiK_04

    MobbiK_04 New Member

    Hi, I have had my Razer Phone for a few months now and whilst I have been overall satisfied, the camera app and Google Photos app don't open. They keep giving me ANR messages. The Google Photos Issue started since I updated to Android 8, and the camera has recently started to fail. Don't why that might be.


    Please help, any suggestions welcome.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Heya! Have you tried doing a factory reset?
     
  3. MobbiK_04

    MobbiK_04 New Member

    Hi,

    I have performed a full FDR Twice, but the issue still remains. The camera app will open, but won't let me take a picture, flip camera's, recited video or adjust the settings. The highest resolution for the camera is now also only 8.3MP on backside and 8.0 on front side. The default video qualities are now 480p and 720p.
    Also, Google photos refuses to open as well, will contact provider tomorrow and see what happens. Will probably have to send it back 'for repairs'(!)


    P.S. I have tried turning it off and back on again
     
    Last edited: Jul 10, 2018
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hmm. I sent a PM so I can assist you with this.
     
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