Error:Item Serial Number Is Unknown

Discussion in 'Razer Support' started by Blaaaaarrgh, Nov 27, 2018.

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  1. Blaaaaarrgh

    Blaaaaarrgh New Member


    I'm very new to this community. I bought a Razer Basilisk mouse just yesterday and it arrived today. I want to register it, but it says:

    "Error:Item Serial Number Is Unknown".

    All the help I can find is people saying, "Maybe the '0' is an 'O' or the inverse" but I've tried all combinations of my serial number with O's and 0's and even Q's and it's still not accepting it.

    Any help appreciated
  2. Razer.Winteryang

    Razer.Winteryang Ice Bear

    Hi! Send me a message and upload a photo of the serial number of the mouse so I can run a validation check.
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