FireFly Fickering issue...

Discussion in 'Razer Support' started by ArmsteadHQ, May 12, 2018.

  1. ArmsteadHQ

    ArmsteadHQ New Member

    Need a little help with the razer firefly. I keep getting light flickering no matter what color it is. is this a known issue? does it relate to synapse 3 beta? It didn't happen with synapse 2 but since I picked up the Goliathus chroma it has been an issue. Any help would be greatly appreciated.
     
    Muteeki and jackcastrov like this.
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hey there! How often does the flicker happen? Also, if you can, please record a short video. It'd be a great help so we can get a better idea of the issue.

    ~Moving this to the support forum for visibility.
     
  3. ChillyRide

    ChillyRide New Member

    Yeah, its flickering with all guys, too many people complain about this issue. Got the same problem. reinstalling synapse dont work. my flickering on blue and purple randomly. very annoying at night. Do smth with this. This pad not cheap and I got not full enjoy of it.
     
    Muteeki likes this.
  4. Muteeki

    Muteeki New Member

    Same here!
    I just got a new Firefly Cloth Edition after returning one that flickered. And now the one i just got flickers like the old one.

    Flickering on blue and purple randomly.

    The problem is with Synapse 3.0 because I realized the same does not occur in Synapse 2.0.

    I can not use Synapse 2.0 because I own a Trinity Naga that is not recognized by it, making it impossible to synchronize the lighting effects.

    Using Synapse 2.0 together with 3.0 does not work either.

    Here is a video with similar problem, with comments from multiple users with the problem in Synapse 3.0:


    Please pay special attention to this problem, This pad is not cheap and this problem gets worse at night.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the video link. I sent you a PM so I can assist you on this.
     
  6. hawkinscthomas

    hawkinscthomas New Member

    mine flickers too, and doesn't work well with synapse 2 at all, if i leave the app open, it will turn off the colors after a few minutes, but if i close the app it's fine....very annoying.
     
  7. hitLightRedOchre538

    hitLightRedOchre538 New Member

    I'm getting the same issue here too.
     
  8. ChillyRide

    ChillyRide New Member

    10/8/2018 update, my firefly still flickering. Anybody working on solution???
     
    Last edited: Aug 10, 2018
  9. Narkata

    Narkata New Member

    I was having the same problem with Synapse 3
    Only synapse 3 beta have this problem, but synapse 2 run as normal, no flick....
    about 1 years same problem for synapse 3
    maybe it's time to fix it ????????????
     
  10. ChillyRide

    ChillyRide New Member

    Yeah its been a while, still no solution, Im playing a lot in evening and this flickering so annoying. Very strange politics of fixing issues wich claimed to exist more than a year. Guys its kinda shame and lame. Fix FireFly flickering ASAP!
     
  11. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! I haven't heard back from you since my last message. Get back to me when you can.

    Hello! I sent you a PM so I can help you out with this.
     
  12. ChillyRide

    ChillyRide New Member

    No offense, but I cant get why You need my personal data. Its bad coded software and I cant help here but developers can. Any hardware specs and logs we all can post here to help fix this issue.
     
  13. ChillyRide

    ChillyRide New Member

    24/08/18 Update still flickering... No solution.
     
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