[Internet Problems]

Discussion in 'General Discussion' started by PeterB, Apr 6, 2015.

Thread Status:
Not open for further replies.
  1. PeterB

    PeterB Active Member

    I know that it isn't relevant to Razer but I think I've helped enough on this forum to earn some help back and you guys are generally quite helpful! :)
    I'm having a problem with my internet, I'm going to bullet point some things before I start.
    • It is not a problem with my computer, or connections to it.
    • As far as I know my router is fine (restored to factory settings) although its happening for other devices that are connected so I will try with a different router.
    • B.T. insists that it is nothing on their part.
    If I start playing a game my ping shoots up from 18ms to 300ms which is very irritating as it causes me to lag a lot. This also happens in less demanding situations such as YouTube or even Facebook. Although its not noticeable for me in those situations, its clear that there is something wrong.
    This is what it looks like when I'm playing CS:GO

    Pinging google.com (216.58.210.46) with 32 bytes of data:
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=21ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=21ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=347ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=322ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=340ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=231ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=65ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=22ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=323ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=282ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=236ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=362ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=273ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=273ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=39ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=22ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=345ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=296ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=29ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=347ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=218ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=225ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=246ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=245ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=300ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=319ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=22ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=256ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=89ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=21ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=61ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=299ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=196ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=346ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=257ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=91ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=363ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=226ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=143ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=249ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=271ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=179ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=23ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=265ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=304ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=263ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=220ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=332ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=343ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=242ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=27ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=34ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=108ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=106ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=326ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=222ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=74ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=308ms TTL=51

    Ping statistics for 216.58.210.46:
    Packets: Sent = 702, Received = 701, Lost = 1 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 376ms, Average = 90ms
    Control-C
     
  2. PeterB

    PeterB Active Member

    And this is what it's like when I'm not doing anything
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=21ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=20ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=18ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=19ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=30ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
    Reply from 216.58.210.46: bytes=32 time=17ms TTL=51
     
  3. Lafar

    Lafar Well-Known Member

    Hmmm... What ISP do you use? It might possibly be a case of throttling. You might want to see if you can load up a task that increases your ping on one computer, and see if the ping increases from a different computer. You may also want to try using a VPN.
     
    Metacomet10 likes this.
  4. NazgulStig

    NazgulStig Well-Known Member

    This looks like a typical case of throttling done by ISPs. You probably live in a very bandwidth demanding area which can result in your ISP throttle high demand traffic(I have seen this happen in many places). If you want to be sure try this test during night at 03:00 or something like that when the demand is the least. Play a game or two and see how the ping goes.
    Websites like Youtube/FB can make your ping shoot for a second or two but games shouldn't, so play a game or two at that hour and see if your ping shoots up. If it doesn't then your ISP is throttling the connection at peak hours.
     
  5. greatking

    greatking Active Member

    If the problem isn't the computer, cables, or router, I think you should check the modem
    Also you should contact your internet provider to get better help
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >