Lost trophies after Razer ID Account migration

Discussion in 'Razer Support' started by Ashexe, Nov 14, 2018.

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  1. Ashexe

    Ashexe New Member

    Hello!
    I just recently did an account migration for my Razer ID as I lost my previous email address domain and could not log in to change the email. I contacted Razer support and after afew days they helped me to migrate my Razer ID account. But in the process of migrating the account and I logged into Razer Insider, I realized my account is now wiped clean and I lost all of my trophy progressions, even those that aren't able to get anymore like the DieHard Fan (the one that you have to create your account in Dec 2014)..

    I tried to contact Razer Support but they told me to contact the Razer Insider support instead via the thread. So I was hoping is there still any possibility to get back all my trophy progression from my previous account or is everything gone? It was partly the reason why I did an account migration from the start, please help me, thanks!
     
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