Hello everyone! I want to share my story with this community, as many of you are here to burn 3k $ or euros on Razer systems and I'd love them to make sure they do know what they are going through. I'm a proud owner of a late 2015 Razer Blade which is under warranty for a month more; many of you may have read already about pressure/heat marks appearing on the display with time, and some migth have experienced battery/AC problems as well. Well, I'm (un)lucky enough to have had both issues: - display began showing marks from the very begin, I didn't care enough at that time and I just started leaving it cool down before closing the lid as I found out that's the main reason for this to happen. - Since almost a month ago the notebook started going back and forth from battery mode to AC mode while playing games (Witcher 3 mostly) making my FPS jump as damn; I noticed the AC plug got broken somehow since by keeping it in place this issue stops (I carry it around using a Tactical Pro backpack and Razer Blade hardcase, so it shouldn't have been damaged by any outer action; most likely one more heat damage...) Well, I obviously contacted Razer Support and, after a few days of e-mailing I finally got issued a RMA and a shipping label: economy one. It took them 5 days to get the laptop (as I said, economy shipping), 10 days to work on it and, while they were about to send me the unit they noticed they had "forgotten" about the display issue. Really? Yes, really. I waited 10 more days since they didn't have any display in stock at EU support center and they then needed some time to install it. Fine, almost a month's gone, about 7-10% of my warranty period, okay. Yay! I just got the notebook this morning, was so happy; this long wait also killed my productivity as I use many softwares as I'm a space engineering student, but who cares? I had been told they swapped the whole MB and the whole display, I was gonna get an almost brand new laptop....Great! Or not. Here you can check the "proof" out: Not even one of the two issues has been fixed, something has also been used on the display and some of the anti-fingerprints coating is now gone, while I try to clean it with a professional notebook cleaner it clearly shows how the screen isn't completely hydrophobic anymore (it was just perfect before sending it in).. "proof": https://s12.postimg.org/imfe1lbi5/IMG_20161104_112535.jpg While I asked to get my unit replaced the Support guy just said "it's against their policies". I'm now waiting on a reply from their support manager, God knows how long more it will take... God, the time I've wasted... I won't comment on all of this as I just want you to KNOW how this company relates to his customers.