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Naga Trinity only works with Beta Software?

Discussion in 'Razer Synapse 3 Beta' started by SirLeven, May 9, 2018.

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  1. SirLeven

    SirLeven New Member

    (this might have been asked, but my search didn't find anything - sorry if it's a duplicate)

    I downgraded back to Synapse 2 because 3 was missing a feature I really need. (the ability to change lighting when changing keymap profiles). Now my Naga Trinity mouse isn't recognized.

    I can see my keyboard and mousepad in Synapse 2, but not my mouse. Am I missing something? Does the Naga Trinity only work with Synapse 3?

    Since Synapse 3 is still technically in Beta, it seems strange that I'd be forced to use it.
     
  2. Grimmwor

    Grimmwor Active Member

    All four "new" mice that have been released during the Synapse 3 Beta (Lancehead, Basilisk, Naga Trinity and Abyssus Essential) are incompatible with Synapse 2.
     
  3. Zer0_Kelvin

    Zer0_Kelvin Member

    Razer CAN make it compatible, they just chose not to.

    For Example, Tartarus V2 hardware(On sale since Dec 2017), at least in the sense of key mapping I surmise, could be compatible with Synapse 2 with relative ease.
    Yet Razer forced customers who bought this product to use an INCOMPLETE Synapse 3 software.

    The RESPONSIBLE choice Razer should have made was either to:

    A.) Don't sell the hardware until the software to support it was actually stable and working as intended, with at minimum the same Keymapping/Macro feature set that's already supported in the Synapse 2 software.

    OR

    B.) Update the Synapse 2 software to recognize and work with purchased newer devices (at least for the key mapping), UNTIL the Synapse 3 software was in a usable state.

    Synapse 3 hasn't been in a usable state. I and others still do not use Synapse 3 because of this, and I've been sitting on a Tartarus V2 for 3 months now without being able to use it.

    Please explain to us how that situation is appropriate.
     
    Grimmwor likes this.
  4. Grimmwor

    Grimmwor Active Member

    I agree with everything you are saying 100%. Personally, I am disappointed. I don't plan to purchase any more Razer products until they commit to some kind of clear Roadmap for their products that rely on Synapse software.
     
    Last edited: May 12, 2018
  5. SirLeven

    SirLeven New Member

    Thanks Grimmwor, honestly I appreciate the answer! Any subsequent sarcasm is directed at Razer and not you :)

    Dear Razer,

    If you're going to advertise a mouse as "working with Chroma", maybe you want to make it clear that "working" isn't quite accurate. If the only drivers available for a device are in Beta, it's not quite "working".

    Returning for now... maybe next time...
     
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