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Orbweaver -- entire row of keys just stopped working...

Discussion in 'Razer Support' started by crapgame123, Sep 2, 2018.

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  1. crapgame123

    crapgame123 New Member

    Hi Folks,
    In the middle of a game of World of Warcraft, the entire row of keys (11-15) stopped working on my Orbweaver. Oddly, they're now all lit in red, all the time.

    • I've removed the keys, cleaned underneath (not a speck of dust to be seen, but it was a a suggestion).
    • I've reinstalled Razer Synapse (v 2.21 -- checked for updates, says it's up to date).
    • I created a brand new key map profile in Synapse -- mapped the keys to something random, rather than taking the default values
    • I've plugged it into various USB ports, both 2.0 and 3.0
    • I've done both a soft restart, and a full shutdown of Windows 10 (all up to date)
    • I've tried using the keyboard with only Notepad running to isolate any software conflicts.
    Did this just die on me, or is there something I can do with this. Love the keyboard, and I'd hate to lose it.
  2. Fred1212

    Fred1212 New Member

    I cannot personally say that I have not yet experienced this.
  3. crapgame123

    crapgame123 New Member

    Love that blazing fast reply from Razer support. So glad I spent a bunch of money on a product that stopped working in six months.
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