Problem with Razer Electra v2.0

Discussion in 'Razer Support' started by Aditya29, Jun 25, 2018.

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  1. Aditya29

    Aditya29 New Member

    I bought it 2-3 days ago. I'm having problem since then. First I thought, it was problem with the synapse software, then i upgraded to Razer pro. But I got the same problem. The problem is the headphone disables after some time, or when I don't use. I can't hear any sound. But the lights are ok. To active it again i've to unplug and plug it again. Is it a problem with my headphone? Or it's a feature? If it's a feature, how do I active the headphone after it gets disabled or, how do i prevent it getting disabled?
     

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  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! How does the headset appear on device manager when it gets disabled or disconnected? Have you tried uninstalling the headset driver to isolate the issue?
     
  3. Aditya29

    Aditya29 New Member

    I didn't notice it. I'll let you in details about it, when it happens again.
     
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