Razer Blade Pro 2017 Battery Bulge

Discussion in 'Razer Support' started by msintle, Jan 17, 2018.

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  1. msintle

    msintle New Member

    Buyer beware:


    This is my umpteenth issue with the Razer Blade Pro 2017, 2016, etc.

    I am extremely, extremely disappointed at the level of support we have been getting from Razer.

    I understand international shipping regulations may make it hard for you to send out a battery replacement.

    But Razer, surely there's something you can do to make this right?
  2. Joikansai

    Joikansai Well-Known Member VANGUARD

    Waow, sorry to hear and look at that. Shouldn’t you send the Laptop back, it’s still under warranty right? Blade Pro 2017 is a year old in April this year.
    Gabri110 and Leehm like this.
  3. msintle

    msintle New Member

    Thanks for your feedback.

    As I shared in the forum post I linked, sending back the whole laptop is very impractical for us since its our build machine. It is neither necessary since just the battery is dead.
    Gabri110 and razer_account1111 like this.
  4. Joikansai

    Joikansai Well-Known Member VANGUARD

    Unfortunately, I saw in several forums poeple asked support to send the battery rather than the system, unfortunately they didn’t get it. And Razer states also opening the case may avoid the guarantee. I don’t know other manufacturers but Apple also didn’t send the battery when my wife MacBook battery was bulging, they exchanged the whole system, which is great because it could be effecting other parts.
    Gabri110 likes this.
  5. msintle

    msintle New Member

    Unfortunately the downtime is not workable for us.

    Also, leaving the laptop untouched was not an option given the growing size of the bulge.

    I'd rather avoid an explosion than keep my warranty any day!
    Gabri110 likes this.
  6. vistar

    vistar Active Member

    The only way is to send it in, there are no aftermarket batteries for that particular machine that I know of. Razer won't ship out parts, no matter what you say, believe me, plenty of people have tried.
  7. msintle

    msintle New Member

    Then they get to enjoy the consequences of that decision.

    BBB complaint ID #12624311 has been filed in connection with this request.

    Interesting BBB factoid on Razer:

    14% positive and 86% NEGATIVE reviews on Razer found on the BBB.
    Last edited by a moderator: Feb 1, 2018
    ARMOR_152, Pentalobe and vistar like this.
  8. Pentalobe

    Pentalobe Active Member

    Bulging batteries are often the result of contamination such as moisture inside the battery. If the plant has high humidity is the most common source of the problem. Bulging isn't particularly dangerous in and of itself, but it always corresponds with higher cell resistance which makes more heat, and it also makes it much easier to puncture or otherwise physically damage the cell and creating a short circuit which may cause a, er, "thermal event".

    Now that I finally have a *good* razer laptop I really like it, but I could not in good conscious purchase another one after many failures.

    I think their volumes are too small for many 3rd party batteries, but http://www.battery-notebook.com/RAZER-batteries-pack-B2998.htm


    *whistles quietly and walks away*

    Razer does not cater to the professional market. Their Blade "Pro" is just a name. You are really playing with fate on that one. I'm kind of in the same boat, although I keep my old w520 (not my home w520 listed in my .sig, a separate machine locked in the bottom of a filing cabinet drawer). and a good backup plan to fall back on if the Razer breaks down.

    In fact we actually have a couple spare HP probooks in the shop as well because they are used for HMI devices for production machines. We check every few months that the spares still work.

    Regardless of Razer's (lack of) reliability, if this machine is so important you should have a backup. Even if it was a panasonic toughbook locked in a bank vault.

    Who with a positive experience is going to write the BBB? Besides, their bread and butter KB and mice are great!

    I saw on notebook review forums you aren't into twitter but you may want to try the Razer subreddit, they have official support droids there and they seem to have secret powers that the regular support droids don't.
    Last edited by a moderator: Feb 1, 2018
  9. msintle

    msintle New Member

    I've seen plenty of BBB reviews with 100% positive feedback. It all depends on whether a company is consumer oriented or not.

    I'm not the one who's not into Twitter, we did fire off a tweet from our company account, and they asked for a DM follow up. No action yet.

    I've also posted on the reddit. They also asked for a DM there, and again have taken no action there.

    The only keyboards I have enjoyed using are the Microsoft Natural Keyboard series. Their latest Alcantara coated version is, in particular, very nice. Ergonomics first!

    I don't use mice either, trackballs are the name of the game if you're concerned about ergo.
  10. Pentalobe

    Pentalobe Active Member

    I still have my tg3 keyboard which I love but when you consider razer's low price they are pretty good. I honestly prefer the snap mechanism and traditional layout of razer to the linear action of my 82 key. I haven't found a decent trackball since the trackman vista (green ball) and gave up after their newer usb devices kept dying on me.
  11. vistar

    vistar Active Member

    How badly damaged is the case? If after removing the battery, the case, trackpad is back to normal, and you really don't want to go through warranty, which is the recommended route of course, just run without the battery. It works fine without it, as long as the bulge didn't damage anything.

    Personally I am glad I returned the RBP I purchase to test, and opted for something else.
    The RB is decent, but the Pro leaves much to desired in terms of thermals, performance, power delivery and, of course, price.
    Last edited by a moderator: Feb 1, 2018
  12. msintle

    msintle New Member

    Well that is how we are currently using the device, but the battery was helpful as a UPS during risky operations that are sensitive to power loss, of course.

    Smart course of action on returning the device. Too many red flags on this one. It's what we should have done in the first place.

    Some companies make you regret your choice big time!
  13. Pentalobe

    Pentalobe Active Member

    "For gamers, by gamers".

    Too bad it isn't "For gamers, by computer engineers".

  14. eugenex6o4

    eugenex6o4 Active Member

    Thanks for sharing! That.... is quite unbelievable. I've heard of some Razer products having poor QC but batteries that swell up that much!? But glad to hear it's still working without the battery!

    Their marketing is great, their shipment delivery times are much improved.. now only if QC was higher..
  15. Pentalobe

    Pentalobe Active Member

    Lithium battery swelling is actually quite common, it's just most consumers aren't normally exposed to the super-low-quality cells that most often exhibit this failure, but razer is an exception. As I said above, it isn't particularly dangerous and the battery will continue to function.

    The danger is in damage to the case and much more likely to cause physical damage.

    With higher quality cells, the swelling starts *after* a short circuit occurs :stuck_out_tongue_winking_eye: https://medium.com/@dourvaris/my-2015-macbook-pro-retina-exploded-119ea5ea9d1f
  16. msintle

    msintle New Member

    There's plenty of other issues with the case as well.

    They keyboard keypress issue has recurred.

    Also, the touchpad is extremely temperamental and does not respond to clicks.

    What an insufferable device!
    Preystation likes this.
  17. kaeizr

    kaeizr New Member

    Hi, was just looking for threads regarding this. I just opened a case to Razer Support regarding my RB14(2016, 1060). At first I thought it was the trackpad buttons sinking over time, which I could deal with, but it turns out it was my trackpad itself rising up! I didn't give much thought about it until now, I can't close the lid fully. It's worrying me as I'm afraid nails or the chassis itself may puncture the battery due to the constant increase in size.

    I DO NOT want to wait until it's too late before my house burns down because of it.

    And it's been 2 months out of warranty, I hope they are kind enough to overlook that for me. :slightly_sad:

    Attached Files:

  18. msintle

    msintle New Member

    Well, they asked for our CEO's contact information on Reddit. Was provided twice. Totally ignored on both counts.

    This device is crap. Stay away from it. Contact me via PM if you're interested in joining a class action lawsuit.
    Preystation likes this.
  19. kaeizr

    kaeizr New Member

    I'm not sure if it's a mass defect happening for him to care. It could just be a few number of cases for all I know. (I'm sadly one of them)

    I'm in the same Clash Royale clan as him, maybe I can try asking what comments he has about this? He doesn't reply often though so good luck to me.
  20. msintle

    msintle New Member

    I tried to reply to your PM, but I got this error:

    Your content can not be submitted. This is likely because your content is spam-like or contains inappropriate elements. Please change your content or try again later. If you still have problems, please contact an administrator.

    Seems like Razer are now monitoring this closely!
    Preystation likes this.
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