Razer Kraken 7.1 V2 - ?? Head Ache (HeadSet / Headphones)

Discussion in 'Razer Support' started by MajikImaje, Jun 9, 2018.

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  1. MajikImaje

    MajikImaje New Member

    Something is drastically wrong here, The lights on the head phone don't light - I can't get into the properties of this head phone to adjust for surround sound.
    It doesn't show up in synapse 2 or 3 -

    I've read the *pdf - I have tried to install it and modify / repair / remove
    Nothing seems to work.
    This should KNOT be so difficult - duh !!
    I have issues with the key board and the headphones - can't get no help from Razer Support
    No wonder they choose a 3 headed snake for a logo
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Yoh! Can you post a screenshot of how the headset appears on device manager? Have you tried uninstalling it from that same window?
     
    freakydoctor likes this.
  3. MajikImaje

    MajikImaje New Member

    Whoa ! Ok......I know how to do that........Just tell me what to do...........THANKS for Stepping In ! teach-me.png
     

    Attached Files:

  4. MajikImaje

    MajikImaje New Member

    You are awesome - ALL fixed just like that............!! I spent hours yesterday and during the week trying to get this to work.
    Now my keyboard is starting to click (sometimes)
    Please walk me through what to do - to get this working properly
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    What do you mean by keyboard starting to click? Can you post a video of the keyboard issue so I can get a better grasp of the situation?
     
    freakydoctor likes this.
  6. MajikImaje

    MajikImaje New Member

    3-keyboards.png Here are the two issues I have been having all week since I purchased this on June 1st
    The keys are silent - very rarely do they provide that "Crisp Tactile Click"
    As soon as I removed the "unkown device" (head phones) and plugged them in Razer installed the software and the headphones are now finally installled properly (I think) My sons tell there is ia feedback issue of a very high pitched shrill frequency (I can't hear it). I started to type and I could hear some of the keys making that crisp tacticle click I have been trying in vain to locate...............
    Here is the device manager image you requested.
    I deleted all 3 of those keyboards, Tried to installl synapse 2 - came back to the device manager and this is what I see.......Please advise on what to do and how to do it.....
    [​IMG]
     
    Last edited: Jun 10, 2018
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Let's investigate this further via PM. Please check your inbox.
     
    freakydoctor likes this.
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