Mice and Surfaces

Hello, I need help with my wired Basilisk v3 mouse. Currently I play minecraft and I have a serious sensitivity problem. When I make "fast" movements with my eyesight while holding down my left click or right click (when I mine), my eyesight accelerates very quickly (faster than my movement) and this prevents me from being precise. I searched all razer synapse but I couldn't find the setting that causes this, nor in my computer settings. I decided to uninstall synapse but it didn't change anything. I need your advice, thank you in advance.

Hi, how are you doing? Hope youre fine.So, I’m trying to set up my Naga again and I want to change the side numbers to functions, and I’ve done that in the past. But now, only the numbers (1234567890-=) appear, and I’ve changed profiles and nothing happens. On the back of the mouse there is a yellow light and it doesnt change. The profile changer button still works fine tho.

brand new mice Naga when i conect work few min and than scroll wheel is turning of and starting lags in game?

I was wondering why the Razer Viper Ultimate v2 Pro doesn't come in a Quartz Pink edition and why there are no pink editions for the console and microphone products either? I have been using Razer products exclusively since the Quartz Pink edition was released, but now I am disappointed that there are no more high-quality pink products available. I need more pink.

Some years ago I had binded some the keys “K” and “V” to my Razer Viper Mini’s Mouse4 and Mouse5 buttons. Now, when I change those binds and turn Synapse off, they reset back to those old keybinds as if they are the factory settings. I have tried resetting from Synapse but it does not work. How can I change those binds and code new binds into the mouse’s memory?

在按清理过程修复过后（清理驱动固件等邮件提供工具），依旧存在设置HY按键模式后，在未按下HY开启按键时，鼠标始终处于HY模式中，例如无法切换滚轮模式而直接执行HY模式的宏功能。在重启电脑或者雷云软件后有一定概率恢复正常，也有可能不执行任何功能（既不切换滚轮模式，也不执行宏）。同时存在鼠标底部按键按下后无法切换配置文件的问题，在修复后有几率可以切换，但是指示灯始终为白色，即使执行的是红色的配置。在修复后尝试创作了很多新的配置文件，但是只要开启HY功能后，均会出现上述问题。 以上问题，在电脑处于锁定状态时，均不出现，可以正常切换配置，灯效也有切换，HY模式和普通模式均工作正常   Here is the translation of the content you provided, with a note that this is GPT's translation: After the cleaning process has been fixed (such as cleaning the driver firmware and other tools provided by the email), the issue still exists: when the HY key mode is set, the mouse remains in HY mode even without pressing the HY activation key. For example, the wheel mode cannot be switched and the macro function of HY mode is directly executed. After restarting the computer or using ThunderCloud software, it may return to normal with a certain probability, or it may not execute any function (neither switching the wheel mode nor executing th

Hello my viper v3 pro dongle is broken and its not connected to hyperpolling dongle how i can fix that

My Razor deathadder v3 pro sometimes randomly freezes for a a few seconds. This varies from less than a second to a few secondes. My keyboard and everything still works fine. Its only the mouse. 

My Gen 2 Razer Turret mouse has problems with the left click after 6 years of service o7. I want to know if i can replace it with any other Razer mouse options??? My girlfriend has an Obelisk but for whatever reason, it doesnt work when im using the turret keyboard. I would also get the left click switch replaced if it meant i could keep using my Turret. There is no better setup for couch gaming...

I just want to know why

Hello,I am experiencing an issue with my Razer Basilisk X Hyperspeed mouse when using the 2.4 GHz connection. The problems are as follows:When I switch to 2.4 GHz mode, the green indicator light does not turn on, and the mouse does not work. The red sensor light remains on even when the mouse is switched off. Sometimes, the mouse does not connect via 2.4 GHz but starts working after a while. The mouse works fine in Bluetooth mode. When it eventually starts working in 2.4 GHz mode, the red sensor light turns off when the mouse is switched off.Since the problem persists, could you provide further assistance or suggest additional troubleshooting steps? If this is a hardware issue, what are my options for repair or replacement?Thank you.

MY deathadder v2 not working on any mouse pad . I tried differnent mouse pads like legion, cosmic byte , hyper x .It works on bare desk. Can anyone help?

Hi, I'm having a double click problem on my Razer Basilisk X Hyperspeed. Do you know if I could fix this?

My mouse just stopped working. No light turns on tried many batteries NOTHING. I don’t understand it randomly just went. I am so confused it seems it just stopped? Nothing shows that it has any electricity running through at all. Is it just fr broken bec those batteries worked in everything else 😭

I have a naga v2 pro that feels like the switch on the underside of the mouse has gotten loose or something. If I change it to Bluetooth, it doesn't change to Bluetooth unless I apply constant pressure and will revert back if I stop. Similarly, changing down to 2.4ghz sometimes doesn't work given that the lights are all off.  If plugged in via cable everything is fine, but that defeats the purpose of the wireless aspect.  No warranty, so I'm open to mouse surgery if there's a tear down guide anywhere. 

Hi, about 1 week ago I started having problems with my scroll on my Viper v2 pro, when I’m scrolling down, it goes up a bit and the opposite happens when scrolling up, perhaps you know how to fix it? Firstly, I thought that it could be some software issues, so I tried all the official solutions that razer gives, but it didn't help. What else can I do, could it be repaired? It's an annoying thing. Thank everyone in advance.

First of all hello, I bought a deathadder V2 Pro about 2 years ago and now I noticed that the mouse moves back and forth during the game and I am very disturbed by this situation, it was not a problem before.And now I understand that when I hold the mouse upside down and try to shoot someone while in the game, it suddenly disconnects and comes back, please help me.

As per the title, my Viper Ultimate gen 1 is not charging on the charging dock. It is "breathing" as if it is charging, but it is not charging, it will remain red even after sitting on the dock for days. I have plugged it into different ports, directly to an outlet, and tried with the bluetooth usb dongle plugged into the computer and the dock. All the answers on here or other forums are to clean the pins and connections with alcohol and Q tips. Or they say to plug the cable into the mouse directly. I have cleaned it, with no success. Plugging the cable into the mouse directly isnt a fix, just a workaround. I paid for the the dock, I should be able to use the dock.

hi there,i use razer naga pro v2 about 3 month until  now. have a question about low power indicator.i ever use naga pro v1 and cobra pro before, if these mouse battey level reach low level,  razer rgb logo  will blink red repeatly.  but this naga pro v2 i use until 3% battery level,  lighting still static depending light setting i use, it not blinking red for give us a warning for low power and need to charge it asap. but if i log out synapse it will blinking indicate mouse  in low power. i try update synapse today from synapse 3 to 4, and give same result. power already low. but low power indicator not working if synapse on.please need advice for fix this problem

Hi! I’ve had a Razer Goliathus Speed for many years, I do love the feel of it and the edges of the mat itself. ( Worn out now )Which mousepad comes cloest to it as a replacement, now that it’s no longer produced?? Thanks!

Why is my razer viper mini not connecting to synapse 3? I bought a razer viper mini and synapse 3 don’t show the mouse. Also i don’T know if it is because it’s a fake one. I bought it on a reseller. 

I bought a used viper v3 pro mouse a few weeks back, and just recently bought the hyperpolling dongle but the dongle will not recognize the mouse (the mouse works fine wired) I updated the firmware of the dongle with HyperPollingDeviceFirmwareUpdater from Razers website. This was able to detect the dongle and update, but after the dongle update when it was time to update the mouse it did not detect the mouse.I updated the mouse with ViperV3Pro_00C100C0_FirmwareUpdater. I first used the “just mouse” update option since backthen I did not have the dongle, but now with the dongle I tried to mouse and dongle option but it did not detect the dongle.Since both devices show up in synapse (different wires ofc) I tried the pair device utility under the hyperpolling dongle which did not detect the mouse.    I saw a comment implying that the viper v3 pro will only work with the dongle it comes with? I would like some assistance if at all possible otherwise im just going to

I started to use this mouse about a week, and found slightly but it feels like it ticks over something when it does and once I remember it’s there it’s all I think about. This strange feeling even changed the way I hold the mouse, my fingers are now in the air to avoid feeling the shakingI was report the problem to offline dealer, but they think is a normal issue. It's an expensive mouse, it should not have this problem isn’t it?

Hello, I own a Viper v3 pro and it so happened that the case was damaged and I need to replace it. How could I do this? Can I get models for 3D printing or buy the body and bottom of the mouse?

Hello, i did get my viper v3 pro like week ago but today i started to feel like my left click is loosened and sometimes when i have finger on it makes weird sound like pop. I read this topic  Some of your admin said that i should use compressed air, i did it and nothing changed :/