Mice and Surfaces

my new aa batteries are not enough to stand for 5 minutes , I charged it so many times to full charged and put it but still working for really short time before die , please advice me how to solve this problem, I update the firmware many times as I made many resets.note : I bought the mouse 2 years ago but did not use it at all cause I have another one and it is wired.

I have been using the Logitech G600 for years and it has been discontinued.  I am very interested in the Naga V2 pro since I am an MMO gamer.  The only issue is I really want a mouse with that ring finger click.  Logitech calls it the G-Shift.  If Razer brought this to the Naga Pro it could bring over a ton of games who are still clutching onto their old G600’s just on account of this button which I got to say is the bees nees.  I have it mapped to control and ca. easily do all my control binds with it. any plans for something like this?  I would buy a V2 pro in a NY minute if you did Razer.

I lost my dongle. Also off topic i’m probably gonna buy a razer tron mouse since I like tron. Is that worth it?

As I mentioned in the title, I want to use the BlackShark V2 Hyperspeed, which I haven't purchased yet but would like to buy, together with the Viper V2 Pro. For example, can I connect the BlackShark V2 Hyperspeed dongle to the Viper V2 at the same time? (I know that the Viper V3 Pro can be connected.)

Hello, will the Razer Cobra Zenless Zone Zero edition be available for pre-order in Ukraine, or when will it be available for purchase?

razer viper v3 pro need a firmware update please do it. I have issues while spraying in valorant it skips bullet or notmoving when control spray ihave other mouse logitech adn death adder it looks fine its not only my problem my friend also had this problem

have a question about the Razer Strider chroma. Do you think the intensity of this red light is normal in daylight?Of course, it looks beautiful at night, but in daylight, the red color in particular turns a bit too light and white. If it's normal, there's no problem. Do you think there's a problem?

My keybinds stop working, Synapse says i have keybinds assigned but when the side buttons are pressed its default settings only work ( i have the number 1 side button assigned to shift, but when i press it it types the number 1) i have uninstalled Synapse, rebooted my PC, i even logged out of Synapse and logged back in to no avail. please help. thank you

I wanted to know whether it is intentional that Pro Click V2 cannot set DPI settings per App Profile? This means that profiles that typical Razer mice have are unavailable for this mouse. If this is intentional, then it seems like a serious design oversight then, because I bet that many gamers have per game DPI settings, and it is impossible to set those up with this mouse.

Hello Razer Support, I own a Razer mouse (Model No: RC30-030501, P/N: RC30-0305010-0000). Unfortunately, I have misplaced the wireless dongle and I am unable to connect my mouse wirelessly. Could you please advise me on how I can obtain a replacement dongle or if there is another way to connect the mouse wirelessly? Thank you very much for your assistance.

My naga trinity scroll up and down do not work (side movements work fine). It was working fine and then the day later it just stopped. Part of me thinks it might be a windows update issue as I remember running that after a holiday (it was working prior to updates). It could also be hardware but the side scrolls work. Tried compressed air, reinstall synapse, tried the other two side attachments etc… The Naga trinity is not listed under drivers so I cannot manually download them, where would these be located? used the windows auto install method for that. Any help would be great thanks

There's no buttons to turn off the  motionsync in viper v2 and v3 pro which it makes me so sad that I have to forever using it. It feels so bad when you turn on the motion sync especially the long ttk fps. You can always feel -2ms to track the movement I can tell. Hope you guys can design a simple button for the sync in the synapse4 . Every other 3395 and 3950 does it. Like sorav2 or lamzu. It's kinda disappointed.

Hello everyone, I have a Razer Opus late 2020, and it won't turn on.When I connect it to the charger, the indicator light shows that it's fully charged, and it connects to my phone and the app.When I disconnect the cable, the indicator light turns off and doesn't respond to the power button.I removed the panel from the left earbuds, disconnected the battery, and reconnected it, but it didn't work.The app shows a 100% charge, but what else can I do?

Good Day,I have a Razer Viper Ultimate that isnt working for a few days now. When plugging in the receiver/dock, Synapse detects it, but not the mouse. When I plug directly to the mouse, it still doesnt get detected, and no power goes to the mouse. I have opened the mouse and cleaned it, disconnected and reseated all the wires, but still nothing happens.I have also tested it on multiple other devices and the same happens there.Could the PCB be the problem in this case?Any help would be greatly appreciated.

Hi,Trying to update the firmware for my razer naga chroma mouse (RZ01-0161) but I can’t find this specific one in the list (https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals). Any other way I could update the firmware? Hoping this might fix some issues, my mouse keeps dropping out after the last synapse update (think it was a week ago), can’t play a single game like this. (I’ve done the calibration, turning off calibration, resetting mouse, different USB port etc).   

Hi, since today my mouse button 3 dont work when razer synapse is off, but when i open it is working what’s happened? I think this is Razer Synapse error. All Drivers updated from my mouse and i tried to reset my mouse. This started from today.

Hello!I have the same problem, almost. When I lift off mouse, it turns off and I can't click or scroll (cursor is still there). When I put it down, it turns on and my scroll wheel goes up one time. When I change USB port, my mouse completly disconnects(and cursor) when I lift off. Can u help me? 

Hello, when will basilisk v3 x hyperspeed be supported on mac?

DA V3 Hyperspeed dongle:What is the purpose of the included dongle? If I don’t plug in the receiver and connect directly, will it still reach the full 1K polling rate?

I normally have my Mouse Buttons 4 and 5 on my Baslik binded to the keys 8 and 9 (to reach further out in games that have lots of abilities in my hotbar) and for some reason I cannot use them anymore. Despite unplugging and replugging the mouse, resetting it and trying everything else I can think of, Razer Synapse allows me to re-bind the buttons but it doesn’t actually do anything and the default functions are still retained. Anyone know a fix? The only somewhat significant thing that happened before and after this change is that I recently received a Razer Barracuda X Chroma and registered it on synapse. That’s it.

I'm not sure what happened but my razor mouse sensor stopped working and the cursor started moving to the top left of my screen, it has the same trouble when connected to other computers as well. It started happening after I opened it up to spray some electronic cleaner to stop a double clicking issue, which I had done several times before. I don't see any damage or corrosion on the circuit board. I have no trouble with any other mouse, currently using a corsair mouse. It doesn't have an internal battery either. I've tried to update the firmware but the razer site only has naga pro, naga v2 pro, and naga hyperspeed, none of which recognize my mouse being plugged in, even though synapse does, and wouldn't work. To be clear, my mouse is a wired 3 interchangeable side plate naga trinity, P/N.: RZ01-02410100-R3U1. Any help is appreciated.

Hi all, recently broke my usb dongle for Deadthadder V2 Hyperspeed and bought a replacement. Tried paring it with the pairing utility but cannot pair it at the end. Tried couple of time but still didn’t work, please help!!! thanks  

I just downloaded razer synapse 4 and charged my basilisk ultimate, after that it just keeps turning off then on again for just 2-3 seconds. It works fine on wired but you still have to plug and unplug the usb every time the pc is turned off. The dongle is working, and it is detected on the device menu. I dont know if this is a software or hardware problem.

My mouse RAZER BASILISK V3 PRO is unable to CYCLE UP PROFILE on mouse board memory by the PROFILE button at the bottom of the mouse. But it can still be switched through Razer synapse v4.0.86.The confusing thing is that I can use PROFILE button normally by binding it to other functions (such as increasing volume or scroll mode toggle). So I confirm that the PROFILE button works normally.So I bind the CYCLE UP PROFILE to other buttons (such as the left or right mouse button), it will not work either.If I use the USB cable to connect the computer instead of 2.4 GHz mode, this problem will not occur.

I done did try everything such as: uninstall-reinstall driver blow under the wheel with my own mouth (without disassembling the mouse) cleaning the mouse (under NOT inside) sensor try on different pc and laptops DIRECTLY connected to PC’s motherboardBut hey, the problem persist and still goin strong.one scroll on the wheel took me either up or down RANDOMLY, there’s no in-between.the mouse wheel button is also malfunctioning slowly overtime, for example i use mouse wheel button when using gadget on rainbowsix X, but when i press it, i switch to secondary weapon instead.I try reaching/DM/PM the moderator (Aero) but no response for 24 hours, idk where to go or ask anymore.isnt razer supposed to be good quality product?Bought the mouse in Jan 24thRazer Basilisk v3 x HyperspeedHELP