Razer Support

As title. Can’t find a replacement dongle for the basilisk ultimate mouse anywhere. Razer website always seems to be out of stock when I look. Please halp :\

When I first got my PC, Razer Synapse launched fine, but later on, it stopped launching. I've tried uninstalling it, but it won't remove from my PC. So, I started looking for the problem, and the Razer Synapse service isn't launching, meaning I can't make any modifications to my mouse and keyboard. If anyone can provide a solution to this problem, I'd greatly appreciate it.

Pls I have issue with my over scratch cards

Hi, i wanted to change my phone number in my account setting to make a purshase but it’s say that my account is locked and i cant put a new phone number

I just bought the viper v3 pro and it will not detect in the Synapse! I have tried using different USB ports, using the wireless connection thing, reinstalling drivers, reinstalling synapse. Nothing works! The mouse is also labelled as ‘HID Compliant mouse’ in device manager. Please help!

2 aşamalı kimlik doğrulamamı aktif ettim ama gelmiyor ve hesap içerisi kilitli hiçbir alım satım yapamıyorum

Hi Razer Team,I'm having trouble activating my BlackShark V2 X headphones. I keep getting the message: "This product is already registered. If you haven't registered it, please contact Razer Support." Could you please reach out to me so I can provide the necessary information and documents? I’d appreciate your assistance. Thank you in advance for your support! 🙏🏻

Hello Hello, I rolled back from Windows 11 Beta to Windows 10 some time ago. Since the trial period had ended, I had to reset my laptop and reinstall Windows using a USB boot drive. However, since then, my monitor no longer responds to brightness adjustments—neither via the Fn keys nor by dragging the brightness slider. The Fn keys do trigger the brightness slider to appear, but adjusting it has no effect on the monitor’s brightness. Additionally, Night Shift is also not functioning. Steps I’ve Already Tried: Installed Razer Central, the latest Windows 10 updates, and all necessary drivers via Windows Update. Ensured my NVIDIA drivers are installed and up to date. Uninstalled and reinstalled the monitor and display adapters via Device Manager. Tried adjusting the Fn key mapping in Synapse. Used the Razer Driver Cleanup Tool to remove and reinstall drivers. Installed latesed Drives from the Product Page. Despite these steps, the issue persists. Any assistance would be greatly appreciate

I have a Razor RZ09-0300 to upgrade the old HDD and SSD with a 2TB Nvme M.2. I purchased a Crucial P310 2TB SSD M.2 2280 NVMe PCIe Gen4 Internal Gaming SSD - CT2000P310SSD801, once the laptop is switch on there are 3 options to either select Bios or booting tasks however the keyboard is non functional nor a USB keyboard attached. There isn’t any information regarding compatability and I really cant keep ordering different NVME ssd’s to find one thats going to work at these prices. Does anyone have any idea what the issue is and how it can be resolved or has already upgraded a Gen4 Nvme M.2 2TB with success….? Thanks much appreciated

Hello, I received Barracuda X Chroma 3 days ago. Eveything was cool on pc until this morning. Tried to pair to my phone and successfully done. However when I turned back to my PC, the headset wasn’t being able to connect. Yes, it was already paired before however it shows that I have to pair them again. And also, the the headset automatically shuts itself then restarts again and looking for any pairable devices. This is really frustrating. Works on phone as expected but I can not pair it with my PC. Maybe I can reset to factory ones but in this case, don’t know how to reset it. I even can’t submit a ticket via mail support and really don’t know what do to, how to reach consultants. Is there anyone has ever encountered that before?

Hello, I own the Razer Blade 16 2024 OLED with RTX 4090. Where can I get the most recent BIOS Update for the device?

I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?

Subject: Ornata V3 Chroma Profile Compatibility Issue Dear Razer Support Team, I recently purchased the Ornata V3 keyboard. However, when I download Chroma profiles from the Razer website, they do not seem to be compatible with my keyboard. I can only use the predefined profiles listed there. Are there any Chroma profiles compatible with the Ornata V3, or am I missing something in the setup process? I would appreciate your assistance. Thanks..

I have thought of getting the THX Spatial Audio for a while and until a while ago, I was just fine without it. However, I bought the Barracuda headset recently and I like to have surround sound. While trying to purchase it, the billing page would only let me input billing information from Singapore. I don't live there, so I was confused and checked my billing address. I reset all of them just in case, but it won't change. I was wondering if this was a common problem and if anyone knows how to fix this?

je n’e trouve plus la sortie audio thx spatial audio dans mes paramètre son

因为绑定绑定手机号没有收到验证码导致频繁操作被锁，请帮忙解锁，并帮忙解决手机号无法收到验证码的问题，谢谢

I need help trying to figure this out. The only way my laptop recognizes the USB c charger and actually charging is when I turn the laptop completely off (restart och sleepmode wont do it), plug the cable in, and the start it. If I disconnect the cable when the computer is turned on, it wont charge when reconnecting the cable. So anytime i need to charge it with USB c i have to turn the laptop off, reconnect the charger and turn the laptop back on again... I've reinstalled USB drivers and turned off settings so that the USB port are always powered. I've searched around for this on reddit and other places but cant fint any solution. The charger: https://www.anker.com/products/bundle-a2148111-a88660a1?variant=42462302732438&ref=collectionBuy&discount=WS24BUND206yue Any ideas? Any help is much appreciated. Cheers

The D key on my keyboard rarely is detecting input. Maybe 1 every 50 attempts. I have tried cleaning it with compressed air removed the key, no debris found updating all drivers plugging the keyboard into another pc Any advice or ideas on how to fix this? The keyboard is only a few months old.

I have already deleted anything Riot games/ Vanguard related, reinstalled synapse 3 and 4, and updated the drivers

The dongle connects and disconnects in a loop. I am unable to run the firmware updater because it wont stay connected. Mouse works fine when wired, seems to be a dongle issue only. Suggestions?

Hi, I’ve noticed that when I connect my Barracuda Pro to my phone via Bluetooth and change the EQ in the Razer Audio app, those EQ settings stay saved in the headset. Later, when I switch to using the headset on PC via HyperSpeed and Synapse, that same EQ is still applied — on top of the EQ from Synapse. This causes weird, layered sound and makes Synapse adjustments less effective. To avoid this, I have to manually go back into the mobile app, switch to Flat EQ, and then use Synapse. It’s not very convenient. It would be great if Synapse could:- Override the EQ stored from Bluetooth, or- Disable the firmware EQ when connected via HyperSpeed, or- Let us set different EQ profiles per connection (BT vs HyperSpeed) Is anyone else dealing with this? Would love to know if there’s a better workaround or fix. Thanks!

Pls tell me how i would rlly like to know...

I cant use my Activation Code. received an email with the activation code with 20 numbers and letters to put in 5 x 4, but in the "7.1 Surround Sound" program to activate, it only appears to enter 4 x 5 letters and numbers. How do I activate the code? the code in my email (removed for security purposes) is: It’s great to have you with us. To get you started, here’s US$10 off your purchase of US$99 or more*. Valid till Apr 6. Punch in code at checkout: XXXXXXXXXXXXXX

I bought Kraken V3 X headphones when I activate 7.1 sound I get the error "invalid activation code" my mail (removed for security purposes)

I am debating to get the Razer Hanbo 240mm for a new PC. I am building an itx system and am concerned about clearance. Is there a way that I can know the dimensions (mainly the height) of the AIO pump cap. Thanks.