Razer Support

I'd like to thank Razer.sushi.boi for all his help. He was very patient and understanding. He helped me with all the issues 10/10!

I am writing to report a serious issue regarding counterfeit Razer products being sold on the online retailer eMAG.hu. I recently purchased a product advertised as authentic, but upon receiving and unboxing it, I discovered it is not a genuine Razer product.Product Name: Razer Orochi V2 Wireless Gaming Mouse Product Link: https://www.emag.hu/razer-orochi-v2-vezetek-nelkuli-gaming-eger-18k-dpi-ultra-konnyu-2-4-ghz-bluetooth-fekete-rz01-03730100-r3g1/pd/DD8YJKMBM/The following issues were identified with the product:Inferior materials and components: The materials and components (e.g., the switches) used in this product are of significantly lower quality compared to an authentic Razer product. Non-genuine adapter: The adapter provided in the package is not the same as the official adapter included with authentic Razer products. Software incompatibility: The product is not recognized by Razer’s official software. Unregistered serial number: The serial number provided on the product is not

I was given this razer wireless headset as a gift after the 1st month things went great but as soon as January hit it started breaking audio went buggy it would power its self off after an ear bleeding sound mid game on 87% battery i contacted the support team to hear that its natural wear and tear after 3-4 months of use do not buy the wireless head set there here to just scam you and lie about there own products warranty 

So I am currently searching for help, have a Barracuda X 2.4, wireless headset with a usb c dongle, connects just fine and pairs immediately every time I plug it in or turn my pc on, however recently started disconnecting and saying pairing at random times, when I unplug my dongle and reconnect it it immediately pairs back to the pc (sometimes with lower audio than before making it hard to hear), but when I'm mid game it makes it a pain trying to listen for footstep or gun audio and suddenly losing it. Doesn't show on synapse, and cant find a way to check if it needs an update, if anyone has information that can help please reply or contact me via discord @apollomocha

Hey,I have a Naga V2 Pro and a Blackwidow V4 Low Profile. Which 2.4ghz dongle do I have to buy to pair both devices with one dongle? Beste regards,Sebastian

It's not the same key. In the above I had the r and f key randomly appear. r just after keyboard and f after spam. (and just in that sentence I had the a key randomly appear). I used to have another Razer keyboard before this. The hybrid (r key inserted here I just backspaced) membrane/mechanical keyboard. IT started to fail so I decided to replace with full mechanical keyboard omegle. But I'm getting letters, numbers and characters randomly appear when I'm typing. It's getting old. I've not done any macros. I've never used a macro on a keyboard mouse in my life. What is going on? (It's driving me bonkers. The keyboard is physically great to type on, but the drivers are god-awful).

I need ti change my old phone number in my account but I am no longer access to my old phone number

*Removed photo of card for security reasons.

Need help remove my old number 

Recently got a new Barracuda X today and got everything set up and the first thing I noticed when trying them out after getting everything situated is that the music tends to stutter and sometimes cut out for a second. This has been happening all afternoon and evening and searching for answers has led me here. Im using it without the dongle at the moment, and having the issue now, on windows 11. 

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

I need the direct download link for the BlackShark V3 Dongle Recovery Tool. My device is in a 'Soft-Brick' state and the standard updater 1.3.0 won't allow a re-flash. The supposed technicians haven't helped me at all; I've been dealing with this problem for two days now and still no solution. It's truly awful considering the price of each peripheral.

Hi guys, I just bought the Blackshark V3 Pro and I have some trouble right now Whenever I try to turn on the the headphone, my headphone can’t detected. on the dongle, it shown green led. I update the 1.3.0 for my headphone and now I can’t connect to using it now

My Razer DeathAdder V2 is appearing as "CRP DISABLD" It acts as a flash drive with a firmware.bin file.Firmware updater is no use for me since my pc doesnt even think the device is connected.Is there a way for me to get the correct firmware.bin file for my mouse model please?

I have recently started having issues with my Blackshark V2 Hyperspeed. It won’t turn on when I hold the power button. When it’s on the charger there is a solid red light on but I can only hear audio if I hold the EQ button down. When I plug in the dongle, there is a faint white light on the dongle, then it turns off. I updated the firmware, charged it on another system, tried other power sources. The headset was randomly turning off the day before it stopped turning on, otherwise I’ve had no issues. Any advice would be wonderful, thank you!

Hey everyone, I have had a Razer Naga Pro for the past 3 years, and it has been the best mouse ever. My only major gripe with it is that the scroll wheel is kind of junk. I do a pretty solid mix of gaming and productivity, and the jumping scroll wheel randomly skipping a line is pretty frustrating. I saw that the new V2 Naga has a free scrolling wheel. Is the scroll wheel decent on this mouse, or is it still a doomed scroll wheel like the rest of the Naga line? 

I mistakenly scratched off the numbers of my razer gold gift card

Hello,I am currently using the Razer BlackWidow V3 keyboard, which I purchased in South Korea.Recently, one of the rear height adjustment feet (keyboard stand) has been lost, and I would like to purchase a replacement part for it.Could you please let me know if this part is available and how I can order it?Thank you very much for your assistance.

الضغط معلق وثقيل الماوس وفيه مشاكل كثيره 

this bluetooth headset was purchased as a gift for me. unfortunately it’s not connecting to my ps5, it says something about a passkey or that the connection was canceled. I understand that ps5 doesn’t have bluetooth, and that normally a bluetooth adapter is required for wireless headsets. it did not come with a bluetooth adapter, nor do I have one. i’m just wondering if there is absolutely anything I can do to get this to connect to my ps5. is there a certain bluetooth adapter I would need, and would that even actually work? would a usb-c to 3.5mm work? i’m hoping there’s a way to work around this issue because i’m absolutely in love with this headset. 

Recently had to change my phone number, and encountered razer.aero. His service was exemplary; was friendly and worked efficiently. Thanks Aero!

Hi. My Razer Tartarus (v1, I guess, with green backlighting) has been an integral part of my daily gaming (flightsim) experience ever since I bought it, years ago: Today, I innocently allowed the software update which had been nagging at me for some time with its little window - and as a result, all my macros and profiles have vanished from the interface. When I open the GUI, I now just get a screen telling me to connect a Razer Synapse enabled device/’Visit Razer Support’/’Visit Razer Store’/’View Compatible Devices’ (according to the list on the Razer site, the Tartarus is a compatible device...).The bottom line is that until I allowed the update, the device was working perfectly. I am really upset that it has been disabled and rendcered useless by this update. I know cloud storage was discontinued a while ago, and that is fine: please, I just need to get back my local/offline settings and the usual keyboard/macro interface. What do I need to install/remove/… do?! Can anyone please h

So my mouse just stopped working. I was using it at the exact moment it happened; it simply wouldn't work anymore. Now the blue light is static and it's drifting very slowly upwards, kind of to the left. I've tried everything: cleaned the sensor, changed the surface, tried it on another computer, tried reinstalling the drivers, and nothing.

Hello,I am experiencing an issue with my Razer BlackShark V3 Pro microphone being extremely quiet outside of Discord.In Discord, my voice sounds normal and clear, but in Windows (Voice Recorder, system input level) and in games like CS2, the microphone input is very low, as if I was speaking quietly.Additionally, when I test the microphone in Windows, the input level only reaches around 5% when speaking normally.I am aware of the firmware fix released on April 23, 2026 regarding microphone settings not being retained. My device is updated to the latest firmware, but the issue still persists.I have already performed the following troubleshooting steps: Set microphone level to 100% in Windows Selected the correct “Chat” microphone as default device Disabled exclusive mode and audio enhancements Reinstalled Razer Synapse and reset settings Updated headset and dongle firmware Tested both wireless (USB dongle) and wired USB mode Tried different USB ports Tested on another PC T

I'm having a problem with my Black Shark V3 headphones. I updated the dongle and now I can't hear anything, even though it's detected by Device Manager and the headphone volume wheel works. I also tried them on my PS5, where they used to work, but now they don't work either. I've tried everything, and I even contacted support, but they were pretty unhelpful. I would really appreciate any help.