Razer Support

I bought brand new razer hammerhead wireless x from empik, but they’re not turning onI charged them using the razer cable and the box lights green but the buds inside are not turning on

So, my Deathadder V3 Wired suddenly stopped working after unplugging it and plugging again, there’s still the DPi light on but the Windows doesn’t recognize it anymore and I’ve tested the same USB port with my old Deathadder Elite Chroma and it works ok and it’s being recognize by the Windows… no idea what happened since the mouse is ok, the cable is ok and it was working fine.

I completely lost access to my account and I don't remember the details! I have a Razer Blackshark v2 and I started using the PC again. I have the number but I can't log in because it asks for the account and the code!! 

Good morning, my THX Spatial Audio has stopped working. Entering the activation code I used to activate it doesn't help. Please help.

Trying to get help is a nightmare, no chat no a person to talk no nothing.Regretting a lot about this purchase.I need someone here who can actually help me, i try to get my code but is says that is being send but nothing, tried like 10000 times, and yes, i used the request my self, did anyone fixed this? thank you!

I'm deal with constantly crashing.Ever since this issue I have updated everything. From bios drivers windows the works. This has started last month. I even reinstalled Windows 11 from scratch.  Which worked fine and we were back again from crashing ever 20 mins to an hour.  Now the crash goes into crash mode and immediately restarts with sending anything to the windows. I have noticed the it doesn't crash after I disabled the wifi. Tbh not sure how to fix this. 

Ear cushions on Kraken Ultimate got scratched recently :( I've had it since 2022.I found only one on Amazon that specifically says it fits Kraken Ultimate, but are there any other models that would also perfectly fit Kraken Ultimate?What other models can I search up? Trying to find something less than $20 from Amazon 😅

Hi I just wanted to know if the replacement earpads are still being made or if there is other ones that fit on it.

 slt je voudrai savoir si le thunderbolt 3 de mon Razer blade numéro de série (BY2104A99600851) est  compatible avec le Egpu Razer Core X V2  thunderbolt 5?? 

Hey Guys,I need your Help, because I cant find any answers on the internet for this:It happens in every match, cannot say exactly when, because thats one of the random factors, that my gun starts to shoot randomly and unwillingly. Sometimes it happens when im sprinting and put plates on, sometimes when I am aiming on an enemy. i play with mouse and keyboard and with a razer blade 16 4090 and i9 14900.Cortex and synapse are on the latest update.Maybe you got a hint?I didnt change any layout and even shutoff the aim assisst on the controller setting even if I dont have a controller connected to the laptop.Thanks in advance guys!

ok guys first of all tell you guys that i love your periferals , i have been using them for more than ten year , having de headset krakenn ,  the mouse razer naga trinity , wich im thinking to change to the wireless one , and the razer black widow v4. And the thing is is that i also have a mouse pad the Razer Vespula | RZ02-02180 , but in chile dont sell them anymore , and mine its already to worn out , so i would like to know if you guys have any idea or can help me in any way,

Is it possible to upgrade Windows Home to Pro on a new Blade 14 using Microsoft Store (digital license) or do I need to do a manual upgrade using a product key?

Hello,i got the Razer BlackWidow V3 Tenkeyless with the Green Clicky Switches.Would it be Possible to buy the Razer Mechanical Switches - Yellow Linear Switch and replace the Green switches on my keyboard with them or would there be problems?Thank you for your help,best regardsMortooz

My order is stuck on pending, support won't answer and it's not possible to get my money back. What should I do???

*Image has been removed for security purposes.The order stuck on pending after payment done, can someone help me

If the code has already been used, log into 7.1 Surround Sound. I am trying to register my Razer BlackShark V2 X - Esports Gaming Headset for the 7.1 Surround Sound activation code and it tells me it is already registered. I just bought this awhile ago second hand and purchased 2 the same headsets the other one is USB type and the other one is 3.5mm as a gift. Need help on how to have a new activation code. Quick heads up - the 3.5mm is not registered yet as per the previous owner. Previous owner of the headset doesn’t have the activation code either for 3.5mm. He had the activation code on the usb type, I tried it and it wont proceed. it says license code has already been used.Please help!

I need help please I tried everything nothing works 

Hello everyone. the problem with my razer blade 14 2022 has not been solved for 2 years now, I have not been able to fix this blue screen error indefinitely. I tried everything that razer support suggested or advised, even I changed the ddr. but I still couldn't figure out the problem. If anyone knows how to fix this problem, please prove it.

The notebook works flawlessly during regular operation. However, the following issue occurs intermittently:    •    After shutting down completely, the device remains entirely unresponsive upon the next attempt to start—no reaction, no LEDs, no fan activity, no display.    •    Plugging in the power adapter (with or without the battery) does not have any effect; the device cannot be powered on.    •    The only way to revive the notebook is to open it and disconnect the internal battery cable from the motherboard, then reconnect it. After doing this, the notebook starts immediately and functions normally.    •    During normal usage, the battery lasts about 4 hours, is reliably detected, and charges as expected.The problem occurs irregularly and does not depend on how long the device has been powered off. Performing a “power reset” by holding the power button with both the battery and the adapter disconnected does not help either.

Hello everyone. the problem with my razer blade 14 2022 has not been solved for 2 years now, I have not been able to fix this blue screen error indefinitely. I tried everything that razer support suggested or advised, even I changed the ddr. but I still couldn't figure out the problem. If anyone knows how to fix this problem, please prove it.

I bought a razer gold 3 card of $100 x1 on a site OZON.ru.com from a vendor VALVE one of the card pin are not complete the E-code is 13 instead of 14 and i got an error message while redeemimg it now, i was aksed by the vendor to caontact razer support and get a proof of default card from themand still no response yet from razer☹️  

hello

 I can't access my old mobile number. I want to change my mobile number but I can't remember my backup code.

Please. Help me i cannt get OTP first . M login with facebook now i cannt get otp nd cannt  working pin 📌 how can i change pin 

 Yesterday night during a live show I noticed that the trackpad button was stuck, and that it was heavily bent. Now that I’m back home I’ve removed the battery and I must admit that is kind of scary, it seems about to explode! I use this baby professionally and I’d like to get it in working order as soon as possible, any suggestions where to get a new battery? Thanks EDIT: for some reasons I’m not able to attach photos, link to my G Drive HERE