Razer Support

when i try to talk with the input “microphone” it just doesn't register anything, i always have to use stream mix and im tired of it, ive been using it for 3-2 years. ive tried some stuff in razer synapse and i have no idea what im doing in there, im not an expert nor anything, ive tried youtube tutorials but theres nothing covering my problem.

Recently bought a barely used deathstalker V2 pro (ebay). Keyboard shows no signs of use. Clean, no spilled drinks or anything on it. The key inputs work fine. Howver, the rgb lighting as well as the lights for the caps lock, scroll lock and num lock are basically useless. When plugged in VIA usb (as I dont need the wireless), it immediately flashes the RGB wave across the entire board once (thus I know the lights DO work). However, when it reaches the end of that wave, the escape, left control, and right delete key stay red. The rest of the board is blank. Nothing on Synapes, chroma, etc work. Windows dynamic lighting off. Drivers updated. Ive tried bluetooth, wireless, and wired. All yield the same result. And this is on top of not knowing if caps lock is on or off. Very frustrated as I have just ourchased this and love everything other than these major dysfunctions. Please advise. Thank you

What Can I DO IF MY DONGLE FOR RAZER BARRACUDA X CHROME IS BROKEN? PLS SEND HELP

Using the 5090 as the DGPU only, sometimes my peak nits works correctly at 1100 peak nits and sometimes it only will do 456 peak nits.  Turning HDR on or off doesnt fix it, adjusting perfomance profiles doesnt fix it.  Someones a reboot will fix it.Very Frustrated.  

Hi there,The dongle for my basilisk ultimate mouse (model no. RC30-031701) keeps reconnecting and disconnecting even after I’ve done all the recommended steps to try and sort it. Is there any way to get a replacement dongle? (I live in the UK)

I was using it fine earlier and all of a sudden the wireless connector light goes out and no longer works. I just bought this device not even a month ago now. It only works when i plug the USB-C direct into the headset.  

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My razer viper ultimate dongle has been damaged and my mouse no longer works via bluetooth with it. How can I get a replacement dongle?

I bought a microphone and when I plugged it in it started suggesting to download all these different apps that were supposed to help with its performance/help utilise the full capabilities of my microphone but I’m not sure about how to actually use any of the apps.

viper v4 pro came out month ago its best mouse in the market so my question is when im gonna be able to buy this mouse in turkey when this mouse will come to turkey

My friend bought the Razer Viper V4 Pro for me through a guest account on May 11, 2026. The payment of $174.23 was successfully deducted from his bank account, but I have not received a confirmation receipt at my email address ( [removed by moderator] ). Since this was a guest checkout, I am unable to log in to check the status. I need to locate my Order Number to track the shipment. Thank you for any help.

Hi everyone,I’m having an issue with my Razer Orochi V2’s 2.4GHz USB dongle. Bluetooth mode works completely fine, but whenever I plug in the USB dongle, Windows keeps playing the USB connect/disconnect sound repeatedly. The mouse may work for a short time, but after a while it freezes and the dongle starts disconnecting and reconnecting over and over again, making 2.4GHz mode unusable.What makes me think this is a dongle issue is that the problem still happens even when the mouse itself is switched off. I also tested the dongle on another computer, and the same disconnect/reconnect sound still happens there as well.Things I’ve already tried:Replaced the battery with a new one Tried different USB ports Tried using a USB extension cable to move the receiver away from the laptop Disabled USB power saving / selective suspend settings Changed Windows power plan settings Reinstalled Razer Synapse Tested the dongle on a second computer Confirmed that Bluetooth mode works normallyI also wante

I am finding it impossible to get a new battery for my Blade 14, can I please get support to ship me a new battery? There are no repair shops listed or anything, please help.

When i first baught the mouse it said that the mouse had a low battery so i inserted a second smaller one cuz i thougt it should be like that now my mouse is low on battery life and i cant take out the old battery

I am using Razer Naga Left-Handed Edition with Razer Synapse 4 on Windows 11. Some of the buttons are configured to Windows Shortcuts Copy, Paste and Cut because I need to move around text often. Sometimes this works but sometimes it will type in the letter “C”, “V” or “X” instead. This is frustrating because I constantly find that the “shortcut” has overwritten the original text with the letter and actually slows down productivity as I have to undo the damage and then try again. Why does this happen?  

hi, this is my the first time posting here and I’m looking for support. I tried the support on the main website but it wouldn’t allow me to because I’m out of warranty. I was at work with my huntsman tournament edition keyboard using the official USB cable when it stopped working, and I heard it disconnect. I then started smelling burning electronics. I unplugged it and looked at the port, and it looks like two of the connecters are burnt on the USB-C for both the cable and the keyboard. I was wondering if there would be any way to maybe get a replacement as I was using the keyboard as intended and it burnt out the connecters. Thank you :)

Good day, I have a Blade 15 Base Model (Early 2021) - RZ09-0369 system. I would like to know the exact model of the battery to replace it because it swelled up and had to be discarded a couple of years ago (which is why I don't have the physical battery at the moment).Thanks!

Scrollwheel worked without any problems and then just stopped working without any reasonsThings i tried to fix the problem: -Reinstall drivers for the mouse-Reinstall firmware for the mouse-Changing USB port for the mouse-Trying mouse on different PC -Reinstalling Razer SynapseMouse is round 1 year oldSerial number: (removed for security purposes)

My old phone died, that phone has the backup code and authentication, can you help me get the authentication code by email?

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Hi Razer Support,I own a Razer Enki and one of the metal legs on the chair base has become bent and partially detached from the weld.The chair is now unstable and unsafe to use. I would like to know if it is possible to get a replacement base.Or if replacement parts can be purchased separately.Thank you for your help.  

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

This is a realy specific thing with the headset. When I'm playing games in a discord call the audio quality drops to unbearable quality. if I go into settings Bluetooth go on the settings of the headphones and disable hands free set, the audio fixes itself but the mic will not work. Iv tryed almost everything to fix this problem the headphones are only a fue months old. Wondering if anyone has had this problem or not